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    MichelleJahnillePablo
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    The customer was trying to purchase an Air Jordan 1 Low shoe in size 10 but encountered errors during checkout after adding it to her cart. The shoe then became unavailable on the website. She expressed her disappointment to the Nike representative about missing out on the purchase. The rep apologized and said they would pass along the feedback about the checkout issues to the appropriate department. They also noted that restock information is not publicly released and the best way to try to get the shoe again would be to check the website regularly for restocks. The rep offered to send the customer a notification by email if the shoe becomes available again.

    Original Description:

    chat history

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    The customer was trying to purchase an Air Jordan 1 Low shoe in size 10 but encountered errors during checkout after adding it to her cart. The shoe then became unavailable on the website. She expressed her disappointment to the Nike representative about missing out on the purchase. The rep apologized and said they would pass along the feedback about the checkout issues to the appropriate department. They also noted that restock information is not publicly released and the best way to try to get the shoe again would be to check the website regularly for restocks. The rep offered to send the customer a notification by email if the shoe becomes available again.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    7 views1 page

    Nike

    Uploaded by

    MichelleJahnillePablo
    The customer was trying to purchase an Air Jordan 1 Low shoe in size 10 but encountered errors during checkout after adding it to her cart. The shoe then became unavailable on the website. She expressed her disappointment to the Nike representative about missing out on the purchase. The rep apologized and said they would pass along the feedback about the checkout issues to the appropriate department. They also noted that restock information is not publicly released and the best way to try to get the shoe again would be to check the website regularly for restocks. The rep offered to send the customer a notification by email if the shoe becomes available again.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    of 1

    Nike Virtual Assistant: Are you contacting us about an order you already placed?

    Nike Virtual Assistant:


    Michelle Pablo: No
    Michelle Pablo: No
    Nike Virtual Assistant: Great, thank you for the information!
    Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
    Nike Virtual Assistant: What can my Teammate help you with?
    Michelle Pablo: I just want to express my sadness and I need help
    Nike Virtual Assistant: Got it. I'll transfer you now.

    It may take a moment for my Teammate to get up to speed.


    System Message: Your chat is being transferred. Please wait for the next available
    Athlete.
    System Message: A member of Team Nike will join you soon. Your current position in
    the queue is 1
    System Message: You are being transferred to: LJ.
    LJ: Thanks for contacting Nike! My name is LJ, how can I help you?
    Michelle Pablo: Hi LJ, I am so sad. I am trying to buy this Air Jordan 1 Low
    Palomino/White/Wild Berry in size 10 but it’s so hard to checkout.
    LJ: Hi Michelle! Glad to have you in this chat. I hope you're great doing today!
    Michelle Pablo: And now, it’s gone! 😭
    Michelle Pablo: I am good but just so sad 😭
    Michelle Pablo: I want to attach a picture but I can’t attach
    LJ: We apologize for the inconvenience that we cause to you.
    LJ: Here you go, you may send it now
    System Message: Your file has been successfully uploaded to the Athlete.
    Michelle Pablo: then a message appeared after clicking member checkout, it says
    “Error,
    Michelle Pablo: Failed to make Reservation with Inventory System.
    Michelle Pablo: I kept refreshing and it’s still the same :(
    LJ: Upon checking here, this item is no longer available.
    Michelle Pablo: yessss it then became unavailable
    Michelle Pablo: I was on the checkout page already and I keep getting errors then
    it’s gone
    LJ: We apologize for the inconvenience this has caused you.
    Michelle Pablo: you will see in the picture I sent that it’s in the card already
    and for checkout
    LJ: No worries! I will take this as feedback and will forward it to the appropriate
    department to make sure that our management is notified about what our consumer's
    experience.
    LJ: Restocks can happen at any time since Nike.com doesn't release restock
    schedules, the best way to get updated on our restock items / future launches is to
    regularly check Nike.com for further updates.
    Michelle Pablo: I hope you still have extra pair of that shoes in size 10?
    LJ: For now, what we can do to help you is to make sure that the appropriate team
    knows that we have consumers who are looking for this Air Jordan 1 Low
    Palomino/White/Wild Berry in size 10, thus I have sent them a restock request in
    your behalf so that they will be aware that we need the item you want back in stock
    soon.
    Michelle Pablo: thank you that’s good enough for me. i’ll keep checking.
    LJ: We will make sure that you will receive a notification via email regarding on
    the restocks
    Michelle Pablo: yes please and thank you so much
    LJ: For now, is there anything else I can help you with?
    Michelle Pablo: none anymore
    LJ: Thank you for chatting Nike. Take it easy and have a great day! Stay safe
    always! Bye for now

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