Arms Act

Hello,

Amazon seller performance team,

Thank you for providing me the opportunity to submit appeal for reactivation of our seller account.
Please find our Plan of Action below for resolving restricted product policy violations in Arms act.

– A DETAILED EXPLANATION OF THE ROOT CAUSE(S) OF THE VIOLATIONS:

We are writing to you this plan of action to reactivate our seller account. We
have received a notification on 17 July 2021 and according to that notification
some of our listings are being addressed in criteria of prohibited product
violations due to a listing of a toy as gun torch. As a result, our Amazon
selling account has been temporarily deactivated.

I am sharing the following ASIN’s which are being detected as Arms in product
compliance.

ASIN: B0991TJJK5
Title: New Self Defence Women Safety 2-in-1 Taser/Baton (Stun Gun + Led
Flashlight) 9W Flashlight Torch

Amazon removed our listing due to prohibited product policy violation.

CLARIFICATION OF THE ERROR AMAZON DEACTIVATED OUR ACCOUNT:

We accept that we have listed products which looks like a weapon but in reality these are just show
pieces as toys.

The product “New Self Defence Women Safety 2-in-1 Taser/Baton (Stun Gun + Led Flashlight) 9W
Flashlight Torch” is not a weapon a all. In reality it is a torch only.

According to the shape it is a gun but in use it’s just a torch for safety in dark for women use.

ACTIONS WE HAVE TAKEN TO RESOLVE THIS ISSUE-

1. WE REVIEWED PROHIBITED PRODUCTS POLICY: We have reviewed the Amazon

prohibited product policies regarding “arms Act” and We got to know that
Amazon prohibits the listing or sale of all firearms, including assault
weapons, assault rifles, black powder guns, breech-loading rifles, handguns,
revolvers, pistols, muzzle, loaders, shotguns, zip guns, Desi Katta (also
referred as Tamanchas) and starter guns.

2. Removed Prohibited Products from category: We have already removed these

ASIN’s from our inventory which listings are violating the Amazon restricted
product policies. We have already reviewed the relevant help pages which are
relevant to counterfeit products on Amazon.in on seller central.

3. SOLD OUR REMAINING STOCK: We have sold offline our all remaining goods of
all products which were violating the Indian laws and regulations and Amazon
policies as well.

4. WE REVIEWED GOVT. LAWS & POLICIES FOR PROHIBITED CATEGORIES: We also

reviewed all Laws, regulations and policies which are subject to change. We
have audited our inventory for compliance to resolve this issue.

– THE PROACTIVE STEPS WE HAVE TAKEN TO PREVENT any listing

VIOLATION IN THE FUTURE:

A. WE WILL FOLLOW NEW LISTING CREATION POLICIES: When we received the notification of the
prohibited product violation on 9 July 2021, We immediately checked the performance notification.
Now We have made a system to check the listing creation policies before the upload of every new listing
so that we can prevent our account from prohibited listing violations.

B. WE HAVE TRAINED OUR ALL STAFF TO PREVENT THIS TYPE OF ISSUES IN FUTURE: We have notified
and educated all of our employees that All how we will work for listings, content creation and in
product selection. We are working hard to improve ourselves so that our every single product will
follow the Amazon’s prohibited and restricted products policies.

C. HIRED A PROFESSIONAL SPN TO PREVENT THIS TYPE OF ISSUES IN FUTURE: We hired an

experienced professional who is an Authorized SPN of Amazon India. He is well informed and
trained in Amazon prohibited and restricted policies & TOS so that we will not violate any of them
in the future.

D. WE HAVE REVIEWED PRODUCT POLICES - We have also go through all help pages which are
relevant to listing creation and govt. Laws:

-- Weapons
https://sellercentral.amazon.in/gp/help/G200164950
-- Restricted Products
https://sellercentral.amazon.in/gp/help/200164330

-- Listing restrictions
https://sellercentral.amazon.sg/gp/help/G200832300

-- Amazon Product Authenticity and Quality

https://sellercentral.amazon.com/gp/help/G202010130

-- Excluded Products List

https://sellercentral.amazon.in/gp/help/200405840?
language=en_IN&ref=ag_200405840_cont_200301050

-- Prohibited Content
https://sellercentral.amazon.in/gp/help/200386260?
language=en_IN&ref=ag_200386260_cont_200301050

-- Best Practices for Listing Quality Improvements

https://sellercentral.amazon.com/gp/help/G201140980?
language=en_US&ref=ag_G201140980_cont_G202010130

NOW WE ENSURE OUR FOLLOWING RESPONSIBILITIES –

1. I know our Responsibilities that If I am supplying goods on Amazon, I am

completely responsible for ensuring that our listings must comply with all
laws and regulations and Amazon policies.

2. We can ensure that There is a zero possibility in any issue with the
product quality and Authenticity because we have purchased this product from
the verified supplier of the brand.

C. PROHIBITED CATEGORY REVIEW - We are now aware that Knives, knife blades,
razor blades, swords, daggers, axes and any other articles with a blade or
which are sharply pointed and are made or adapted for use for causing injury
to persons, with the exception of

a. Firearms
b. Firearms accessories
c. Firearm ammunition and ammunition components
 d. Explosives
e. Knives and other bladed weapons
f. Other weapons including blunt force striking weapons, crossbows, slingshots, stun guns
or Tasers

We apologize for the recent activity of our listing, We listed thw products
with wrong content and the product is considered in the category which comes
under the “ARMs ACT” which Product compliance team has found in review. We
listed these products unknowingly. We already removed all listings which were
violating the Amazon policies and country laws.

If the information We provided is suitable according to your need then kindly

reactivate our seller account and Listing because there is a heavy stock of
the products is going to spoil instead of selling. So if possible reactivate
this account so that I can regulate our business.

Thanks a lot.

Regards,
Raju Saha