STUDENT NAME: VINCENT MUSHONGA

PROGRAM: BACHELOR OF COMMERCE

HONOURS DEGREE IN BUSINESS

MANAGEMENT AND MARKETING

STUDENT NUMBER: R201454B

COURSE: LOG IN BOOKLET

TRAINING PERIOD: 1 JANUARY 2022 TO 31 DECEMBER 2022

ORGANIZATION’S NAME: SCHWEPPES ZIMBABWE LIMITED

1 SWANSEA STREET

BELMONT

BULAWAYO.
KEY TERMS

I.M.P.A.C.T acronym used for resolving customer

complaints.

I INNOVATION

M MARKET

P PEOPLE

A AVAILABILITY

C COST COMPETITIVENESS

T THRUST INTO THE REGION

LOG IN BOOKLET
SCHWEPPES ZIMBABWE LIMITED
Introduction

The student’s employment at Schweppes Zimbabwe Limited commenced on 16 October

2006 as a Packaging Technician and has seen him promoted to Production Foreman in 2008
up to date. Within the organisation the student has gained vast knowledge in manufacturing
systems and maintenance works and machine programming (Blow moulder PLC). It was
upon commencement of his academic studies Bachelor of Business Manangement and
Marketing that the author broadened his scope of understanding from the acquisition of
knowledge from other various fields related and unrelated to his field of study so as to
understand more meaningfully the various operations carried out and why they are done so in
order to optimise if necessary to improve effectiveness and productivity.

Company Background
Schweppes Zimbabwe is a franchise bottler for the Coca-Cola Company involved in the
manufacture of non-carbonated beverages and has a permanent staff compliment of about 97
people. Temporary employees are used on a need basis. The company is divided into two
regions, northern and southern regions. The southern region where the student was based has
4 depots spread across the region whose locations are Chiredzi, Gweru, Masvingo and
Victoria Falls

The Company history dates back to 1930 when Arthur Sturgess arrived in Zimbabwe (then
Rhodesia) and set up a small bottling company known as Spa Bottlers in Bulawayo. In 1931
the company launched Mazoe Orange Crush nationwide. In 1955 Cadbury Schweppes
acquired a controlling interest in Spa Bottlers and the name of the company changed to
Schweppes (Central Africa) Limited. The company was now producing and distributing
Schweppes carbonates, crushes and syrups.

In 1987, in a bid to overcome foreign currency shortages, Schweppes Zimbabwe was forced
into a rationalisation exercise which saw the downsizing of the company and its operations
and the subsequent transfer of the carbonated products business to Delta Cooperation.
Schweppes Zimbabwe was left to concentrate on the manufacture and distribution of crushes,
syrups,minute maid juice drinks and water..

In 1989 Schweppes Zimbabwe acquired brands and equipment from Tavern Mineral and
moved to the current site. In 2001, all Schweppes Zimbabwe Limited products and assets
where acquired by the Coca-Cola Company. In 2004 the company was briefly run by Shabani
Mashava Mines but was later returned to the Coca-Cola Company in 2005 after some
contractual complications.

An upgrade exercise enhancing product image, plant capacity and installation of the ADS
blow moulding machine was commissioned in 2005. In 2006 the Bulawayo Plant was
registered as Schweppes Exports (Pvt) Limited in order to gain foreign currency through
export sales. In 2009 The Coca-Cola Company sold Schweppes Zimbabwe limited to Delta
Cooperation and Schweppes employees in a move to indigenise the company. In 2015 the
Schweppes Exports (Pvt) Ltd was made dormant and currently Schweppes Zimbabwe
Limited is operating as one company.
Schweppes manufactures a wide range of products as shown in Table 1. The Bulawayo
Manufacturing Plant currently has a single line which produces the Mazoe range in both the
one and two litre packs only. Minute maid and packaged water are produced at the Harare
Plant. The company strives to manage quality by participating fully in Environmental
Management Systems, Food Safety Systems, Health and Safety System as well as the Quality
Management System and as a minimum, the plant is compliant to the following standards:

• ISO9001:2015

• ISO14001:2015

• ISO45001:2018

• ISO2200:2005 (currently under transition to ISO2200:2015)

Schweppes Zimbabwe Limited mission and vision.

Vision

To be the number one liquid food and beverage business in Africa.

Mission

We commit ourselves to maximize stakeholder value by developing and supplying high

quality foods and beverages

Core values

• Accountability

• Creativity

• Excellence

• Integrity

• Teamwork
Organisational structure

After the passing of the indigenisation bill, in 2009, The Coca Cola Company concluded a
share purchase agreement in respect of Schweppes Zimbabwe Limited and Schweppes
Exports (Private) Limited with Delta Beverages (Private) Limited 49% and Whaterton
Investments (Private) Limited (20% Management and 31% Employee Share Trust) , this saw
the entire business being led by a single Board of Directors with the Managing Director
responsible for the operations thus a subsequent change in the organisational structure of the
company from product to functional.

Schweppes Zimbabwe Limited has a functional organisational structure which is a form of

departmentalization that sees individuals engaging in several related activities grouped into
one unit.
Products and markets

Product Category Brand Flavour Net Content

Name
Juice Containing Mazoe Orange 1L, 2l, 750ml
Orange light (sugar Free) 1L
Minute
Maid

Non-Juice Containing Mazoe Cream Soda

Raspberry
Blackberry
Peach
Packaged Water Schweppes
Still
Water
Bonaqua
MONTH/ DATE ACTIVITIES DONE BY ATTACHEE COMMENTS
January  Compiling training needs Daily operational duties
03-07 Week 1 analysis for the department. included supervising
 Attaining Sales forecast for production line activities
January and generating a and attending daily morning
production plan. meetings updating the team
 on previous day’s
performance as well as plan
for the day

10-14 Week 2

Conclusion
L have learnt a lot during my attachment at Edgars both in the retail business and IT
department. The skills and experience l have gained has helped bridge the gap between
theory acquired at college and the practical aspect from the industry or real world. L now
appreciate and understand the importance of superior customer service ,setting up of goals
and targets, team work and the huge role IT departments play in an organisation i.e. all
departments are interconnected to each other through IT infrastructure. The IT department
plays a significant role in service delivery and innovation so that service delivery is
uninterrupted and customers are satisfied exceedingly.

During my attachment period l learnt the importance of early morning meetings. Early
morning meetings help establish strong relationships because we are meeting and discussing
topics that are related to work and as a leader you get to know more about your co-workers
on a deeper level, learn from each other i.e. during the meeting everyone gets to share their
thoughts, problems and needs about their current work.

Early morning meetings can also be a good platform to share socio-emotional learning skills
about skills that matter e.g. growth mind set, developing goals, responsible decisions, time
management, self-control and work ethic. From the meeting the leader gets to share their
vision, goals and targets that have to be achieved collectively as a group and as individuals.

Morning meetings can also be used to help everyone in problem solving i.e. everyone has to
deal with challenges on a daily basis or weekly hence sharing opens up space where feedback
from co-workers can help in dealing with a certain problem e.g. how to handle complaining
customers. During early morning meetings training sessions also help teach and help discuss
work related skills e.g. customer service skills, selling skills, etiquette skills, housekeeping
skills ,product knowledge and leading the sessions builds confidence.

As l a student the processes of learning does not have an end but it requires being open
minded, willing to learn and taking constructive criticism as a tool that is meant to sharpen
skills and build the students.

Most of the duties were operational duties which meant repetition of those duties were done
daily and religiously.