Systems Administrator

Bon Secours Health System

 Cork
 Not disclosed
 Permanent
 Updated 06/03/2023
 Ioanna Monokandilou

Systems Administrator

Permanent, Full Time Role

Location: Bon Secours Offsite Facility, Eastgate, Little Island, Cork 

Job Purpose 

Reporting to the IT Team Leader, the post holder will work collaboratively with the Group IT Team and be
responsible for the management, administration and support of all IT systems and applications across the Bon
Secours Health System to ensure optimum service delivery. 

Key Duties and Responsibilities

 Troubleshoot and resolve all technical system issues to ensure that all live IT systems are maintained
and operational at all times.
 Provide General IT and Systems Administration support to all Hospitals across the Group.
 Monitor and report on the Group 24 hours IT Support Scheme to ensure that it is effective, runs
smoothly and meets the needs of the BSHS.
 Participate in the Group 24 hours IT support scheme rota as required.
 Ensure that the IT help desk is run efficiently and effectively, and resolve all recorded issues in a timely
manner.
 Responsible for minimising system failures and unplanned stoppages through planned maintenance,
health checks and ongoing monitoring of systems.
 Carry out standard system tasks such as admin, backups, new Citrix builds, data recovery and user
admin (O365, InfoSec issues, new users, system security patching,  etc).
 Administer hardware and software maintenance and support contracts by liaising with the Head of IT
Operations/Supplies Officer.
 Ensure conformance to all IT SOPs.
 Update existing and draft new SOP’s to facilitate enhanced IT service delivery.
 Review, audit and continuously improve IT protocols to enhance efficiency and effectiveness.
 Work with InfoSec team on any security offenses and prioritise resolutions with IT operations.
 Will be required from time to time to visit other hospitals within the group, so own transport and full
driver’s license will be necessary.

Ideal Candidate

 Foundation IT certification with specific relevant technical certifications

 3 to 5  years' experience as a Systems Administrator
 Citrix Administration experience
 Information Security
 VMware virtualisation.
 Windows Server
 Active Directory and O365
 LAN/WAN and wireless networks.
 Avaya IPT experience
 Service Now and ITIL
 Able to work under pressure
 Good Team Player
 Excellent communication skills