Course Title: Business Communication & Ethics

Course Code: HS-304

Facilitator:
Ms Zurria Hashmi
WEEK # 04- Introduction to Communication
 Listening Skill
Process and stages
Problems and coping strategies
Dimensions or types (participatory –passive/surface-
deep/non-judgmental-judgmental/empathic-objective)
Recap
 Definition (communication, business communication & ethics)
 Process
 Types (non-verbal/oral/written/technological)
 Levels (intra/ inter/small group/organizational/public/mass)
 Nonverbal Communication (temporal/environmental/person-oriented)
 Principles
 Channels
 Modes
 Feedback and its types
 Multicultural/Intercultural communication
 International Communication
 Characteristics 7Cs
 Barriers/Problems
 (Noise/Distortion/Gender difference/Language/
 Lacking communication skills/problems in the message/information over/underload)
What is listening?

Listening is the ability to accurately receive and To improve our interpersonal & oral exchange. Just
interpret messages in the communication process. It Listening to words is not enough; a good Listener
is key to all effective communication, without the has to pay attention to the non-verbal
ability to listen effectively messages are easily communication of the speaker.
misunderstood. Listening is not just about being
quiet while someone else is speaking. Listening is
conscious.
Process & Stages of Listening
The listening process involves five stages: receiving,
understanding, evaluating, remembering, and responding.
 Types of Listening
.
Problems and coping strategies
Focusing only
on
Focusing
on
personal
agenda personal
agenda
Listen fully
Experiencing Criticizing Minimize before
information the distractions.
giving
overload speaker advice.

Barriers Coping
Ask
Prioritize
listening
strategies questions
&
Getting over
Experiencing paraphrase
distracted by speaking.
physical
emotional
difficulty.
noise

Getting Reduce Practice

distracted reflecting
by external outside
instead of
“noise”. noise. deflecting..
ACTIVITY
• Search Any audio related to your field of interest.
• Listen carefully and prepare an impromptu group presentation (Oral)
(ungraded)