ETIQUETTES

Meaning: Etiquettes are system of norms, the customary

code of a polite behaviour in society by the member of
group.
These rules and manners have been established by
convention and followed by the society diligently.
 Types of Etiquette
• Social Etiquettes: The norms and behavioural pattern accepted by the particular society e.g.
, Indian Society, Western Society etc.
• Corporate Etiquettes/ Professional Etiquettes: How to behave at workplace and maintain
dignity. Ex, As an employee
• Business Etiquettes: Guidance force for a professional to conduct the business effectively
and ethically. Ex. Seminars, conferences
• Table Etiquettes: Check list for table manners like, do not speak when mouth is full, thank
the person who is serving you food, do not leave the table until everyone finished eating. Etc.

• Telephone Etiquettes: How to interact on phone. Not to put other person on hold for a long
time, do not speak loudly, minimum or no loud gestures while having telephonic
conversation, maintain your pitch and tone at perfect level.
• Linguistic Etiquettes: With the recurring demand at professional level language etiquettes
have become most important factor in human behavioural pattern.
Social Etiquette
Social etiquette is a set of rules, manners, and actions
that help people to portray themselves as pleasant,
polished, and professional human beings.

People who are social etiquette experts know how to

behave and look their best in various social situations.

Social etiquette is exactly how it sounds, it refers to the

behavior you resort to in social situations—interactions
with your family, friends, coworkers or strangers. We’re
expected to follow social norms in order to coexist and
live in harmony.
Real-life examples of social etiquette
Remembering People’s Names And Making Them Feel
Good
Saying ‘Sorry’ Or ‘Excuse Me’ Immediately After
Sneezing
Using ‘Thank You’ And ‘Sorry’ When A Situation Calls For
It
Saying ‘Excuse Me’ While Navigating Your Way Through
A Crowd
Holding The Door For Somebody Standing In Front Of
Or Behind You
Importance of Social Etiquette
 
Social etiquette shows you how to behave in different social
settings, so you don’t have to question your own behavior.
Social etiquette allows you to look like a kind and caring
person – which is something everyone likes about others.
Social etiquette helps people to interact with each other in a
way that prevents unnecessary social confrontation or drama.
Social etiquette makes it easier for you to build and maintain
connections.
Learning social etiquette can teach you how to communicate
effectively and nicely.
Social etiquette can help you to look more professional and
make a good impression.
 Here are 20 ways to be more fabulous
• USE PEOPLE’S NAMES
A name is everyone’s most prized possession and you’ll be amazed how doors open: waiters and shop
assistants will do anything for you when you greet them by name. It’s the magic word.

• BE INTERESTED IN OTHERS
Don’t fake it. Faux interest is worse than none.

• SAY HELLO
If you pass someone you recognize, greet them. Don’t scuttle past like a cockroach. Saying hello makes
everyone feel better.

• SAY THANK YOU

They are the two hardest words in the English language for most people to say, but they work wonders.

• AVOID SARCASM
It’s always noticed and resented.

• BE ON TIME
We’re all busy, so don’t make anyone wait for you.
• BE GRACIOUS
Allow others to pass through doors first, take the credit, have the best room, or deliver the
punchline. They’ll love you for it.

• MAKE A FUSS IN A NICE WAY, BUT NEVER A NASTY ONE

When people have accomplished something (brought a great present, passed an exam) praise
them, but when they have done something they regret (spilt their wine, lost their license)
don’t harp on.

• PUT OTHERS IN THE SPOTLIGHT

Even if you’re only having coffee together. Ask about them, their children, their lives.

• LOOK AT THE PERSON WHO IS SPEAKING TO YOU

Seriously. Look up from your smartphone.

• DON’T DO ANYTHING THAT MAKES OTHERS FEEL UNCOMFORTABLE

Whether it’s swearing or talking about money.

• BE OBSERVANT
Notice the special care people have taken over their hair and clothes and compliment them on
it, be quick to spot if someone is shivering or upset, and take the action that you would want
someone to do for you in the same position.
• BE PUNCTUAL
Always arrive on time, don’t make other people wait for you. Always value other people’s time, if you
want people to value your time, you should value theirs too. Being punctual shows your professionalism,
• DRESS FOR THE OCCASION
Strict black tie for state dinners, formal attire for funerals and pyjamas only at home – not the corner
store.

• LISTEN, LISTEN, LISTEN

If all you can hear is your own voice, shut up.

• BE KIND IN LITTLE WAYS

Give something small but gorgeous on someone’s birthday, take a bunch of sweet peas around to a
sick friend, mark a significant date by sending a card.

• BE ENTHUSIASTIC
About other people’s ideas, houses, children, business ventures, successes. This will go a long way.

• WHEN YOU DO SOMEONE A FAVOUR DON’T KEEP TALKING ABOUT IT

Be generous. Shout lunch or coffee.

• NEVER MAKE SOMEONE FEEL THEY ARE A BOTHER OR A BORE

Even if they are.

• PUT DOWN THAT MOBILE

Even cradling it in your hand when you’re talking to someone in the flesh is a subtle sign that there’s
someone you’d rather be chatting to
 CULTURAL ETIQUETTES can be found in
1. Perceptions of Indian culture
2. Family structure and marriages
3. Greetings
4. Festivals
5. Animals
6. Food
7. Clothing
8. Epics
9. Cinema
10. Languages
11. Dance forms