Mediated and Online Communication Channels

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Mediated and Online Communication Channels

Identify the different types of mediated and online communication channels. Discuss the

advantages and disadvantages of each.

There are several types of mediated and online communication channels entailing

email, social media, video conferencing, and instant messaging. Email allows for

asynchronous communication and the ability to send large files. However, it can be difficult

to convey tone and emotions through text. Social media allows for quick and easy

communication with a large audience. Can be a good platform for networking and promoting

oneself or a business. However, it can also be a source of distraction and can facilitate the

spread of misinformation. Video conferencing allows for face-to-face communication online

(Mason & Carr, 2021). Can be useful for remote teams or for holding meetings with people in

different locations. However, it can be challenging to ensure good video and audio quality,

and it may not be suitable for meetings with a large number of participants. Instant messaging

eventually allows for quick and easy communication in real-time. Can be useful for quick

questions or short conversations. However, it can also be a source of distraction and may not

be suitable for more in-depth conversations.

Which of those channels do you personally communicate through most often and why?

Is that your preferred communication channel? Why or why not?

Messaging apps including whatsApp, Facebook, and Twitter are the most preferred

communication channel because they allow for quick, convenient, and private

communication between individuals or groups. They can be accessed from any device with

an internet connection and do not require the exchange of personal contact information (Xu,

2021). Additionally, many messaging apps offer features such as the ability to send photos,
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videos, and other media, as well as the option to create group chats or hold video or voice

calls.

How do you communicate differently in a mediated or online communication channel

versus a face to face exchange?

Body language and nonverbal cues in face-to-face communication play a significant

role in how we understand and respond to others. In online and mediated communication,

these cues are often absent, making it more difficult to understand the emotions and

intentions of the person we are communicating with. It is important to be mindful of this and

to use explicit language to convey meaning, to ask for clarification if needed, and to be

patient and understanding when misunderstandings arise (Nguyen et al., 2021). Additionally,

it is important to pay attention to the tone and wording of messages, as it is easy for them to

be misinterpreted without the benefit of nonverbal cues.

What consideration should you make when selecting the most appropriate channel for

the message you want to convey

When selecting the most appropriate channel for a message, one should consider the

choice of audience, aim and content of the message, timing, available resources, and the

available channels (Nguyen et al., 2021). Concerning the available resources and channels

one need to consider the available channels against cost-effectiveness.

Discuss why our behavior change depending on the type of medium or channel we use

Behavior can change depending on the medium or channel because different mediums

or channels can elicit different emotions and responses. Face-to-face communication can, for

instance, be more personal and elicit a more emotional response than written communication.

Additionally, some mediums or channels may be more conducive to certain types of

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communication, such as visual media being better for demonstrating a process or written

communication being better for more detailed information (Schivinski, 2022). The social

norms and expectations associated with different mediums or channels can also influence

behavior.

Thoroughly discuss at least five strategies or guidelines for communicating using

mediated communication channels

Use clear, concise language avoiding jargon or complex sentence structures that may

be difficult to understand through a mediated channel. It is also vital to use visual aids

including images, videos, or other visual elements to help convey messages (Cavalheiro,

2022). Using nonverbal cues can help convey tone and emotion in a way that text alone

cannot. Using se proper formatting would entail use of bullet points, headings, and other

formatting techniques to make a message easy to read and understand. It is eventually critical

to be responsive by making sure to check and respond to messages in a timely manner to

keep the communication flowing smoothly.

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References

Cavalheiro, B. P., Prada, M., Rodrigues, D. L., Lopes, D., & Garrido, M. V. (2022).

Evaluating the adequacy of emoji use in positive and negative messages from close

and distant senders. Cyberpsychology, Behavior, and Social Networking, 25(3), 194-

199. https://doi.org/10.1089/cyber.2021.0157

Mason, A. J., & Carr, C. T. (2021). Toward a theoretical framework of relational

maintenance in computer-mediated communication. Communication Theory, 32(2),

243-264. https://doi.org/10.1093/ct/qtaa035

Nguyen, M. H., Gruber, J., Marler, W., Hunsaker, A., Fuchs, J., & Hargittai, E. (2021).

Staying connected while physically apart: Digital communication when face-to-face

interactions are limited. New Media & Society, 24(9), 2046-

2067. https://doi.org/10.1177/1461444820985442

Schivinski, B., Pontes, N., Czarnecka, B., Mao, W., De Vita, J., & Stavropoulos, V. (2022).

Effects of social media brand-related content on fashion products buying behaviour –

a moderated mediation model. Journal of Product & Brand Management, 31(7),

1047-1062. https://doi.org/10.1108/jpbm-05-2021-3468

Xu, Y. (2022). A dynamic network perspective on the evolution of the use of multiple

mobile instant messaging apps. Communication Monographs, 1-

21. https://doi.org/10.1080/03637751.2022.2040739