Audit Sheet

a Global Analysis Code Process Name
1 GAC07092000 Miscellaneous
6 GAC07097000 Dispatch from PL Ops to 3PL Vendor

19 GAC07110000 Receiving load from 3PL Vendor

25 GAC07116000 Material Handling
26 GAC07117000 Material Handling

Sub Process / Category
Processing Infrastructure
LDAP ID Usage
Trip Confirmation
Arrival Verification (For Vehicles Coming to Pick Load)

Consignment Creation & Box Outscan
Vehicle Loading
Vehicle Loading
Departure Verification
ETA Update in TMS
Arrival Verification (For Vehicles Coming to Drop Load)
Vehicle Unloading
Vehicle Unloading
Consignment Receipt & Box Inscan
Consignment Receipt & Box Inscan
Material movement within the premises
Supervising during loading / unloading

Review Aspect Impact
IT Network Connectivity
Wi-Fi Coverage
Processing System Availability
Availability / Maintenance of Hand Held Devices
LDAP ID Usage by operators
Trip Confirmation (Vendor, Vehicle, Date Update) within 24 hours of FC Dispatch
Vehicle Documentation for FTL outbound vehicles
Vehicle Health Condition for FTL outbound vehicles

Vehicle Health Condition for PTL outbound vehicles
Entering expected delivery Date as per Designed TAT by source facility
Handling of Boxes without IBL during loading
Vehicle Number Mismatch within TC App
Count match between boxes loaded and out scanned
Adherence to stacking norms within FTL vehicle during loading
Correct docket number entry in System during consignment closing
Use of Serialized Bottle Seal for Outbound FTL Vehicle Sealing
Document handover to 3PL vendor
Document upload in system by source
Timely ETA Update by Destination Facility
Seal Integrity Check and Serial Number Match by Security for inbound FTL vehicles
Unloading in presence of FC Ops
Continuous unloading process without interruption

Communication for torn / damaged / missing boxes at inbound
Document upload in system by destination facility
Use of pallet trolleys for material movement from staging to dock
Material handling during loading / unloading by 3PL vendor

Specification & Tolerance Functions with Core Responsibility
IT
IT
Tech
IT
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
FC Operations
PL Operations
Security
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
PL Operations
FC Operations
PL Operations
PL Operations
FC Operations
PL Operations
Review Method
Check if IT Network Connectivity is available in facility and desktop systems or devices are able
to carry out processing activities.
If network link is down, check whether the matter has been escalated to IT via Genie.
Mark NC to Operations if no tick...
Check if adequate Wi-Fi coverage is available in facility and all types of systems or mobile
devices (HHD's, Bag Label Printers etc.) used in processing are able to operate without issues.
In case of any issues sustaining more than 30 min, mark NC.
If ...
Check if following systems are running without issues at all processing areas,
1. TC App
2. WH Flo
3. Gate & Dock Management App
In case of any issues sustaining more than 30 min, mark NC.
If ticket has been raised, mark NC to Tech else mark NC to Ops...
Check if the No. of HHD's / Scanner listed against the hub as per IT team are physically present
within the facility for PL Ops.
In case of any missing device is observed, mark NC against Operations.
In case the device is Non - Functional, check if any...
Check if the PL executive are logging into WH Flo / TC App / GIGO app using their own LDAP
ID. New Joiner Exception: Do not consider any new employee within 3 days joining.
Open TMS dashboard (http://10.85.59.214/tms/trip-request-management/trip-request-

dashboard),
and check if any "Ext. Ref ID" is in APPROVED status >24 hours or not. Note - Refer "Ext. Ref
ID" only those are having wt. and box details.
If so, check if...
During loading of any FTL vehicle, check the availability of below documents for the vehicle,
1) RC Book,
2) License,
3) Insurance,
4) Pollution Control Certificate
5) Road Tax
6) Permit
If any of the documents are not available or invalid, mark NC t...
Randomly check any FTL vehicles which are standing at the dock for loading. Verify if:
1) There are holes present in the container floor or ceiling or walls or doors.
2) If the container is having any liquid spilled inside the container.
3) Doors are ...
Randomly check any 5 PTL vehicles which are standing at the dock for loading. Verify if:
1) There are holes present in the container floor or ceiling or walls or doors.
2) If the container is having any liquid spilled inside the container.
3) Doors ar...
Check Trip Dashboard for the IWIT consignments created in last 4 days by the facility. Check if
there is any consignment for which the "Expected Delivery Date" does not match as per the
following designed TAT's
TAT for Expected Delivery Date:

Local -...
Observe outbound loading process and verify if any IWIT box is found being connected without
IBL sticker.
If any such boxes are found, mark NC to FC Ops.

During load building activity of any FTL vehicle, check in TC App screen if the vehicle's number
is matching with TC App's vehicle number.
If any mismatch found, mark NC against PL Ops

For any 5 vehicles during load building activity, check the physical box count is getting match
with the system count (TC App Window) for a given consignment.
Check any FTL vehicle which is loaded and ready for dispatch. Observe if the boxes are just
stacked one on another on just one side of the container and rest of the container is empty. If so,
check if cargo net / straps are used to secure the payload.
During outbound operation, check PL executive entering the correct 3PL docket number in TC
App while closing the consignment.
If any mismatch found, mark NC against PL Ops

Randomly check FTL vehicles which are being dispatched, check if any vehicle is sealed with
serialized Bottle Seal or not. Mark NC if bottle seals are not used.
Check any 5 vehicles, during outbound operation at dock, check if the following documents were
being handed by PL Executive to 3PL executive / driver. Docket Copy, Gate Pass, Eway Bill and
STN copy. Mark NC, If either of the above documents were not hand...

dashboard) and select current facility in source. Select 'Dispatched' status and randomly check
for any dispatches for previous date or before if below documents are availab...
Open Trip dashboard (http://10.85.59.214/tms/trip-request-management/trip-request-dashboard)

and select current facility in destination and filter request in "Dispatched & Undelivered" status.
Check if there is any trip which has "Destination Appointme...
During Inbound, Check if security guard is verifying the seal condition for FTL vehicle, tallying
the serial no. with the one mentioned on gate pass and capturing the information in a register for
all vehicles reporting into the facility (except at sourc...
Check if any IWIT unloading is going on in absence of FC executive.
If found, mark NC.
Observe inbound operation and check if entire truck got unloaded and then FC box weighing
processes has been initiated.
If any partial truck unload is happening and weighing process initiated, mark NC to FC Ops
In case any torn or damaged packaging / seal / IBL / shrink wrap box / missing boxes are
identified during unloading, check PL Ops are taking acknowledgement from 3PL vendor and
sending email for the same to source FC and 3PL vendor. This should be done ...

dashboard), and select current facility in destination and select Delivered' status - randomly
check any STN's for previous date or before if docket copy is uploaded by dest...
During material movement from staging to dock, check FC Ops are using pallet and HPT for box
movement. If executives are mishandling (like - throwing, dragging) the boxes, mark NC against
FC Ops.
During material loading / unloading in vehicle, observe if PL Ops is supervising the process. If
the material is being thrown by 3PL vendor more than 3ft., mark NC against PL Ops.
Serial No. Global Analysis Code
Process Name Sub Process / Category
1 GAC07043000 FC Inbound Process Pre-receiving
4 GAC07046000 FC Inbound Process Putting
6 GAC07048000 FC Inventory process PST
8 GAC07050000 FC Outbound Process Picking
9 GAC07051000 FC Outbound Process Picking
10 GAC07052000 FC Outbound Process Dispatch
11 GAC07053000 RC Inbound PV Process
12 GAC07054000 IT All Dept
14 GAC07056000 FC outbound process Dispatch
15 GAC07057000 FC outbound process Picking
16 GAC07058000 FC outbound process picking
17 GAC07059000 FC Inventory process PST
18 GAC07060000 FC outbound process picking

Review Aspect Impact Functions with Core Responsibility
Material Handling Critical To Process Inbound

Critical To
Material Handling Business Inbound
Critical To
Critical To
Material Handling Critical To Process Inventory
Material Handling Critical To Process Inventory
Material Handling Good To Have Outbound

Critical To
Material Handling Business Outbound
Critical To
Material Handling Business Outbound
Critical To
Material Handling Business RC Outbound
Critical To
Material Handling Business All Dept
Material Handling Critical To Process Outbound
Material Handling Critical To Process Inbound & Inventory

Review Method
Check whether the boxes are stacked as per the mentioned stacking norms on the product - Stacking of products as
per orientation and height mentioned on the box
Check during unloading, products are not to be thrown/dropped
Check whether boxes/bags are dragged during unloading, whether HOPT is used for movement of pallet load.
Check improper stacking of products on trolley that are to be moved for putaway
Check whether the product WID orientation is such that it is visible to picker/Cross section having WID and detail
should be facing the aisle.
Check whether materials/products are not kept on floor.

Cross check if the Product Stacking norms are being followed at the FC Inventory - Stacking of products as per
orientation and height mentioned on the box
Cross check the picking totes and observe If there is any larger volumetric products are being placed over the smaller
volumetric products of lesser weight
Check whether picking of the product is done from the top; whether step stool is used to reach the product
Check handling of the shipments inside the FC during dispatch, Mark NC if the shipments are thrown or dropped
during dispatch
Check whether during putlist creation at RC, products are not thrown
Check whether IT/ Operational assets are handled carefully and kept/ stored at safe location
check wheth gunny bags are opened by cutting open the string of the gunny bag
Check handling of the Totes inside the FC during outbound process, whether totes are thrown or dropped during
outbound process, whether totes are handled with both hands instead of one
checker whether picker picking from the Top open instead of taking it from the cardboard hole meant for holding
check whether egss bubble wrap should happen at the time of picking not at the time of QC
Check whether all Food & Non food liquid Item should kept in vertical way in inventory
Totes should not be kept at floor

Process Name
1 GAC08486000 FC FSSAI Compliance Checks




Review Aspect
Food
Food Business
establishmentOperator shall
has an not manufacture,
updated FSSAI license store
andor is
expose for sale
displayed at a or permit the
prominent sale of any article of food in any
location.
premises not effectively separated to the satisfaction of the licensing authority from any privy, urinal, sullage, drain or place
of s...
Ensure that as much as possible the required temperature shall be maintained throughout the supply chain from the place of
Food Establishment
procurement shalltill
or sourcing ideally be located
it reaches the endaway from environmental
consumer pollution
including chilling, and industrial
transportation, activities
storage etc. that produce
disagreeable or obnoxious odour, fumes, excessive soot, dust, smoke, chemical or biological emissions and pollutants, and
which pose a th...
In case there are hazards of other environment polluting industry located nearby, appropriate measures should be taken to
protect the manufacturing area from any potential contamination.
Floors, ceilings andpremise
The manufacturing walls must be maintained
should in a sound
not have direct accesscondition to minimize
to any residential the accumulation of dirt, condensation and
area.
growth of undesirable moulds. They should be made of impervious material and should be smooth and easy to clean with no
flaking pain...
Doors shall also be made of smooth and non-absorbent surfaces so that they are easy to clean and wherever necessary,
Windows,
disinfect. doors & all other openings to outside environment shall be well screened with wire-mesh or insect proof screen as
applicable to protect the premise from fly and other insects / pests / animals & the doors be fitted with automatic closing
springs...
No person shall manufacture, store or expose for sale or permit the sale of any article of food in any premises not effectively
Equipment
separated to and
thecontainers
satisfactionthatof come in contact
the licensing with food
authority fromand anyused forurinal,
privy, food handling, storage,
sullage, drain preparation,
or place processing,
of storage of foul an...
packaging and serving shall be made of corrosion free materials which do not impart any toxicity to the food material and
should be eas...
Equipment shall be so located, designed and fabricated that it permits necessary maintenance and cleaning functions as per
its intended use and facilitates good hygiene practices inside the premise including monitoring and audit.
Equipment and containers for waste, by-products and inedible or dangerous substances, shall be specifically identifiable and
suitably constructed.
Containers used to hold cleaning chemicals and other dangerous substances shall be identified and stored separately to
prevent malicious or accidental contamination of food.
All items, fittings
If required, andwater
a waste equipments
disposalthat touch/ effluent
system or cometreatment
in contactplant
with shall
food must
be putbe:
in zplace.
kept in good condition in a way that
enables them to be kept clean and wherever necessary, to be disinfected. ??Chipped enamelled containers will not be used.
Stainles...
Food waste and
Non potable waterother waste
pipes shallmaterials
be clearlyshall be removed
distinguished periodically
from fromfor
those in use the place where
potable water. food is being handled or cooked
or manufactured to avoid building up. A refuse bin of adequate size with a proper cover preferably one which need not be
The
toucheddisposal of sewage and effluents (solid, liquid and gas) shall be in conformity with requirements of Factory / Environment
for o...
Pollution Control Board. Adequate drainage, waste disposal systems and facilities shall be provided and they shall be
Waste
designed storage
... shall be located in such manner that it does not contaminate the food process, storage areas, the
environment inside and outside the food establishment and waste shall be kept in covered containers and shall be removed
at regular intervals.
Periodic disposal of the refuse / waste should be made compulsory. No waste shall be kept open inside the premise and
shall be disposed of in an appropriate manner as per local rules and regulations including those for plastics and other non
environment ...
Personnel facilities shall include those for proper washing and drying of hands before touching food materials including wash
basins and a supply of hot and /or cold water as appropriate; separate lavatories, of appropriate hygienic design, for males
and...
Number of toilets should be adequate depending on the number of employees (male /female) in the establishment and they
should be made aware of the cleanliness requirement while handling food.
Rest and refreshments rooms shall be separate from food process and service areas and these areas shall not lead directly
to food production, service and storage areas.
A display board mentioning do's & don'ts for the workers shall be put up inside at a prominent place in the premise in English
or in local language for everyone's understanding.
Ventilation systems natural and /or mechanical including air filters, exhaust fans, wherever required, shall be designed and
constructed so that air does not flow from contaminated areas to clean areas.
Natural or artificial lighting shall be provided to the food establishment, to enable the employees/workers to operate in a
hygienic manner. Lighting fixtures must wherever appropriate, be protected to ensure that food is not contaminated by
breakages of...
Receiving temperature of potentially high risk food should be at or below 5 0C.
Receiving temperature of frozen food should be -18 0C or below.
Food storage facilities shall be designed and constructed to enable food to be effectively protected from contamination
during storage; permit adequate maintenance and cleaning, to avoid pest access and accumulation.
Cold Storage facility, wherever required, shall be provided to raw, processed / packed food according to the type and
requirement.
Segregation shall be provided for the storage of raw, processed, rejected, recalled or returned materials or products which
will be distinguishably marked and secured. Raw materials and food shall be stored in separate areas from printed
packaging materi...
Storage of raw materials, ingredients, work-in-progress and processed / cooked or packaged food products shall be subject
to FIFO (First in, First Out), FEFO (First Expire First Out) stock rotation system as applicable.
Containers made of non-toxic materials shall be provided for storage of raw materials, work-in-progress and finished / ready
to serve products. The food materials shall be stored on racks / pallets such that they are reasonably well above the floor
level...
The Food Business shall develop and maintain the systems to ensure that time and temperature are controlled effectively
where it is critical to the safety and suitability of food. Such control shall include time and temperature of receiving,
processing, ...
Whenever frozen food / raw materials are being used / handled / transported, proper care should betaken so that defrosted /
thawed material are not stored back after opening for future use.
All critical links in the supply chain need to be identified and provided for to minimize food spoilage during transportation.
Processed / packaged and / or ready-to-eat food shall be protected as per the required storage conditions during
transportation...
Temperatures and humidity which are necessary for sustaining food safety and quality shall be maintained. The
conveyances and /or containers shall be designed, constructed and maintained in such manner that they can effectively
maintain the requisite tem...
A detailed Standard Operating Procedure (SOP) for the processing of food as well as its packing, despatch and storage will
be developed for proper management which in turn would help in identifying any problem and the exact point, so that
damage control ...
The Food Business shall ensure that technical managers and supervisors have appropriate qualifications, knowledge and
skills on food hygiene principles and practices to be able to ensure food safety and quality of its products, judge food
hazards, take a...
If there is no in house laboratory facility, then regular testing shall be done through an accredited lab notified by FSSAI . In
case of complaints received and if so required, the company shall voluntarily do the testing either in the inhouse laboratory...
A periodic audit of the whole system according to the SOP shall be done to find out any fault / gap in the GMP/ GHP system.
Appropriate records of food processing / preparation, production / cooking, storage, distribution, service, food quality,
laboratory test results, cleaning and sanitation, pest control and product recall shall be kept and retained for a period of one
yea...
A cleaning and sanitation programme shall be drawn up and observed and the record thereof shall be properly maintained,
which shall indicate specific areas to be cleaned, cleaning frequency and cleaning procedure to be followed, including
equipment and m...
Cleaning chemicals shall be handled and used carefully in accordance with the instructions of the manufacturer and shall be
stored separately away from food materials, in clearly identified containers, to avoid any risk of contaminating food.
Food establishment, including equipment and building shall be kept in good repair to prevent pest access and to eliminate
potential breeding sites. Holes, drains and other places where pests are likely to gain access shall be kept in sealed
condition or ...
Food materials shall be stored in pest-proof containers stacked above the ground and away from walls.
Pest infestations shall be dealt with immediately and without adversely affecting the food safety or suitability. Treatment with
permissible chemical, physical or biological agents, within the appropriate limits, shall be carried out without posing a thr...
Arrangements shall be made to get the food handlers / employees of the establishment medically examined once in a year to
ensure that they are free from any infectious, contagious and other communicable diseases. A record of these examinations
signed by ...
In case of an epidemic, all workers are to be vaccinated irrespective of the scheduled vaccination.
Impact Specification & Tolerance
Critical To Experience -Updated FSSAI License to be displayed at FC Entrance Notice board - Check
Critical To Experience 1) Check if the current infra supports effective separation of food product f
Critical To Experience 1) Check that the chilled products are transported in vehicles having provi
Critical To Experience 1) location of FC as per the requirement
Critical To Experience 1) FC should meet the Infrastructure requirement as mentioned
Critical To Experience 1) Pallets / Totes / Chillers / storage racks should meet the Infrastructur
Critical To Experience 1) Pallets / Totes / Chillers / storage racks should meet the Infrastructur
Critical To Experience 1) All the containers carrying waste, by-products and inedible or dangerou
Critical To Experience 1) SOP of product handling to prevent cross contamination
Critical To Experience 1) Check for current waste water disposal system & based on the same th
Critical To Experience 1) Check for SOP on disposal of waste (waste disposal scheule , frequec
Critical To Experience 1) Personnel hygiene facility shall be according to the requirement

Critical To Experience 1) Check applicability as per current status
Critical To Experience 1) Check applicability as per current status
Critical To Experience 1) FC should meet the Infrastructure requirement as mentioned / system o
Critical To Experience 1) FC should meet the Infrastructure requirement as mentioned / system o
Critical To Experience Check for FIFO / FEFO complaince , system of tracking it & actionables in
Critical To Experience 1) temp monitoring system for Cold Room
Critical To Experience 1) Applicable only if we are handling frozen foods
Critical To Experience 1) Risk asessment Study to identify threats , risks w.r.t quality & food saf
Critical To Experience 1) Temp logger in vehicles for the products recommended to be stored in c
Critical To Experience 1) SOP for Disoatch , Loading , Unloading to be in place
Critical To Experience 1) This requirement to be ensured through Training & QA Team (Include F
Critical To Experience Chemical & Micro testing conducted from extenal lab
Critical To Experience 1) Internl Audit SOP 2) list of Internal Auditors 3) Internal Audit format 4)
Critical To Experience 1) Retain records as per applicability in the ask (Laboratory test results, c
Critical To Experience 1) SOP of Housekeeping that includes master cleaning schedule , cleaning
Critical To Experience 1) SOP of Housekeeping that includes master cleaning schedule , cleaning
Critical To Experience 1) system of Building inspection as per the Infrastructure requirement

Critical To Experience 1) system of ensuring that All the food products are handled off the groun
Critical To Experience 1) Pest control agreement with service provider 2) List of approved chemica
Critical To Experience 1) Food handlers : Definition to be checked & its applicability for FC
Critical To Experience 1) Food handlers : Definition to be checked & its applicability for FC
Functions with Core Responsibility Review Method
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
QA Physical
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QA Physical
Review Aspect > Impact
> Material Handling > Material Stacking - LH vehicle
> Material Handling > Material Handling on field
> Material Handling > Material Handling during loading
> Material Handling > Material Handling during unloading
> Material Handling > Movement/Handling of shipments on field
> Material Handling > Stacking shipments in the Vehicle
> Material Handling > Stacking shipments in the Vehicle
> Material Handling > Stepping/Sitting on shipments while Unloading/

Specification & Tolerance Review Method
Strapping of totes in forward flow > Critical To Business
Loading totes in Van > Critical To Business
Unloading totes from Van > Critical To Business
Holding the totes > Critical To Business
Maximum Totes to be carried - Forward > Critical To Process
Maximum Totes to be carried - Reverse > Critical To Process
Return Totes strapping with Ratchet Belts > Critical To Business
Stacking of shipments in the vehicle > Critical To Business
Food & Non-Food Seggregation > Critical To Business
Stepping/Sitting on shipments while Unloading/Loading > Critical To Business

Result NC Type > Sub IssuRationale
Forward Flow - Check if the totes coming from FC

are securely strapped resulting in zero totes
toppling in the canter. If there is a single tote
toppled, please mark NC, collect evidence and
communicate to FC 1> No issues found
Forward Flow - Check if the totes are handled in

alignment with the SOP during loading in the vans
i.e No throwing, dragging of totes, totes should not
be hitting any objects/walls to cause damage. 1> No issues found
Reverse Flow - Check if the totes are handled in

alignment with the SOP during unloading from the
vans i.e No throwing, dragging of totes, totes
should not be hitting any objects/walls to cause
damage. 1> No issues found
Forward & Reverse Flow - Tote should be lifted

using both the hands by the WM at all given times.
If not, mark NC and attach evidence in the report 1> No issues found
Forward Flow - At any given point, a WM can
carry minimum one tote and maximum two totes
together. If found carrying more totes, mark NC
and attach evidences in the report 1> No issues found
Reverse Flow - At any given point, a WM can
carry minimum one tote and maximum three totes
together. If found carrying more totes, mark NC
and attach evidences in the report 1> No issues found
Reverse Flow - Check if the RFR/RTO/PRTO

totes are placed on the pallet on the right hand
side of the canter and strapped with the help of
Ratchet belts. In case they are not, please mark
NC 1> No issues found
Forward Flow - Observe physically that the totes

are stacked properly in the beat vans. Stacking of
totes one above the other is allowed as mentioned
in the SOP. If any discrepancies found kindly mark
NC and detail it out in the report 1> No issues found
Forward Flow - Observe physically that the Food

& Non-Food items are not found mixed in the totes
while delivering orders at the customer doorstep. If
any discrepancies found kindly mark NC and
detail it out in the report. NA > Not visited beat ops due to covid
Forward & Reverse Flow - Observe physically or

through CCTV's if people are stepping or sitting on
shipments while unloading/loading of totes. Mark
NC and capture the evidences (Videos/Photos)
against the discrepancy. 1> No issues found
ited beat ops due to covid
Process Name Sub Process / Category
1 GAC10141000 FC Inbound Pre Receiving
13 GAC10153000 FC Inbound Receiving

17 GAC10157000 FC Inbound Putaway
18 GAC10158000 FC Inbound LBH Capturing
19 GAC10159000 FC Inbound LBH Capturing

24 GAC10164000 FC Inbound IRT
25 GAC10165000 FC Inbound SRN

26 GAC10166000 FC Inventory IRT
27 GAC10167000 FC Inventory IRT
28 GAC10168000 FC Inventory Inventory

32 GAC10172000 FC Inventory GTL/TTL
33 GAC10173000 FC Inventory GTL/TTL
34 GAC10174000 FC Outbound Picking


40 GAC10180000 FC Outbound QC at tote level
41 GAC10181000 FC Outbound QC at tote level
42 GAC10182000 FC Outbound Palletization
43 GAC10183000 FC Outbound Palletization
44 GAC10184000 FC Outbound Dock Assignment
47 GAC10187000 FC Outbound Handover
48 GAC10188000 RC Inbound Pre-receiving

Review Aspect Impact Specification & Tolerance
Functions with Core Respon
Invoice/STN Sanity Check Critical To Business FC Inbound
IRN Creation for ISC pass invoice Critical To Process FC Inbound
Dock Allocation board Critical To Process FC Inbound
Invoice check during Unloading/Segregation Critical To Business FC Inbound
Damage products handling during Unloading/Segregation Critical To Business FC Inbound
Sampling during Unloading/Segregation Critical To Process FC Inbound
Expiry check during unloading/segregation Critical To Business FC Inbound
Count of qty during Unloading/Segregation Critical To Business FC Inbound
Segregation of products by delivery guy Critical To Process FC Inbound
Temperature check during Unloading/Segregation Critical To Experience FC Inbound
Unloading/Segregation of chiller products Critical To Experience FC Inbound
IRN Submission Critical To Business FC Inbound
IRN Receiving Critical To Process FC Inbound
Receiving Critical To Process FC Inbound
QC ticket printing Critical To Process FC Inbound

WID Pasting Critical To Process FC Inbound
LBH Chiller products Putaway Critical To Experience FC Inbound
LBH Capturing Critical To Business FC Inbound
LBH Capturing Critical To Process FC Inbound
Putaway Critical To Process FC Inbound

Putaway Critical To Experience FC Inbound
BD escalation Critical To Process FC Inbound
SRN Critical To Business FC Inbound

IRT Critical To Process FC Inventory
IRT Critical To Process FC Inventory
Inventory Good To Have FC Inventory
Inventory IRT Good To Have FC Inventory
Inventory Critical To Process FC Inventory
Inventory PST Critical To Experience FC Inventory

Picking Critical To Process FC Outbound
Picking Critical To Experience FC Outbound

Picking Critical To Process FC Outbound

QC at tote level Critical To Experience FC Outbound
QC at tote level Critical To Experience FC Outbound
Palletization Critical To Process FC Outbound
Palletization Critical To Process FC Outbound
Dock Assignment Critical To Process FC Outbound
Handover Critical To Process FC Outbound
Pre-receiving Critical To Process RC Inbound

Review Method
Check whether invoice or STN sanity check operator, verifies the invoice as per ISC.
Check whether IRN has been created for all ISC pass invoice and IRN sticker is pasted on the original
invoice.
Check whether the Dock board is updated as mentioned in WI (WI-EKART-GR-FC-IB-PREV-03)
Check adherence of invoice check by security.
Check whether the damage products found during unloading are seperated and kept in rejection totes.
Is sampling for unloading done as per unloading methodology
Check whether the product are being checked for expiry date and the expired products are rejected.
Check whether sticker with correct quantity Is pasted on the box.
Check whether the delivery guy, correctly segregates the items, as per SKU's for multiple SKU
Check
products whether the operator checks the temperature of the chiller products as prescribed or mentioned
in the box.
on the products (storage conditions like 4 deg. C). If the products temp. does not meet its storage
1. Unloading
temp. of the
the whole chiller
lot has to items, should happen within 2hrs of arrival.
be rejected.
2. Check whether the chiller products are transferred to the ICE BOXES after unloading in the Non
chiller docks, for further processing till putaway.
Check whether the number of items with discrepancies, correctly entered during IRN Submission.
Check whether receive IRN lookup vs product match being done accuretely & is the correct Mfg date,
MRP selected for the products.
Check whether all the products, checked as per QC norms, correct products are received and
incorrect products are rejected
Check whether the QC ticket is printed for QC reject bulk.

Check whether the QC rejected products are kept on the locations, as suggested by the system.
Check whether the WID being pasted as per WID pasting norms.
Check whether the LBH Putaway Chilled products are placed in the Plastic Pouch with gel pads and
brought to LBH Desk. Priority to be given to Chilled Products.
Check whether the operator is measuring the the object as per WI
Check whether the operator following the TAT for LBH capturing Manual ( Within 1 Hr.)
Check whether both LBH & store products putaway, are processed within 2 hours after putlist creation.
Check whether the correct quantity is entered by the putter against the scanned WID during putaway.
Check whether putaway done with undamaged boxes, for all the products in a put list.
Check whether the assigned putlist is completed by the same putter.
Check whether putaway of chiller items is done in the respective refrigerators in the chiller storage
area.
Check whether the mail is escalated to BD team with all the QC ticket details, by end of the shift in
format specified in WI.
Check whether the SRN is created for RO number approved by BD/Finance and also check if the
signature of the Shift-in-charge and the barcode is present on RO invoice.
Is IRT RCA completed in the same shift
Check whether the CCA products are kept at their locations.
Check whether all the PIL marked information, are passed to FC head
Check whether the FSN level picking variance is completed by end of shift.
Identify sample shelves, check if WID and count matches with system, and check if all boxes have
WID pasted on them
Check whether the expired products found in the expiry report and expired products found in the store
are moved out of store.
Check whether the GTL picking is done as per the SOP
Check whether the GTL putaway is done as per the SOP
Check whether the picker is informing the IRT team if the product is not found in the location
Check whether the picker match the attributes on the product, with the information on the HHD.
Check whether pickers are using their own Ldap ID during picking.
Check whether the eggs are bubble wrapped ( 2 layers) during picking.
Check whether the personal hygiene products are covered with brown covers during picking
Check whether the oubound team is using the ice pads, which are freezed for 24hrs while picking
chiller products.
Check whether picker uses zipper packs to pick chiller items and place them in totes along with the ice
gel packs.
Check whether the dusty products are cleaned during tote level QC.
Check whether the operator has passed the correct products(Matching the title,quantity,grammage if
shown on screen) at Outbound QC and there is no excess product found in the tote
Check whether the picker, picking the Tote in the sequential manner with 7X9 format as suggested by
Flo.
Check whether the Operation workmen, confims the pallet at the correct location.
Check whether Operation workmen uses 3 belt and ties the whole pallet as defined in SOP.
Check whether Van Driver fills the gate pass with the details at Gate(ex.Vehicle number,driver name,
contact number)
Check whether the warehouse planning team, updates the slots and vehicle details of the outbound
vehicles to gate security.
Check whether the token is generated using the Token Gen application, by entering all the details
correctly.
Check whether the supervisor pullout the handover group ID mapped against the vehicle number as in
the token & trigger handover group of handover ID. Does supervisor Note Down the number of Totes,
pallets, handover group Id, vehicle registration number o...
Check whether the vehicle coming are equiped with proper seal and if not whether the discrepency is
escalated to CL mentioning the Vehicle number, gate pass is maintained.
Check whether the segregation is done on different pallets on the basis of empty totes,reattempt totes
and return order totes etc.,
Check whether the security verifies the CL gate pass after the completion of unloading.
Edit | Del ACR-048308 1 GAC15109000 SCOPE Scope
Edit | Del ACR-048309 2 GAC15110000 NORMATIVE REFENormative reference
Edit | Del ACR-048310 3 GAC15111000 TERMS & DEFINIT Terms and definition
Edit | Del ACR-048311 4 GAC15112000 CONTEXT OF THE Understanding the or
Edit | Del ACR-048313 6 GAC15114000 CONTEXT OF THE Understanding the ne
Edit | Del ACR-048315 8 GAC15116000 CONTEXT OF THE Determining the sco
Edit | Del ACR-048316 9 GAC15117000 CONTEXT OF THE Quality management
Edit | Del ACR-048318 11 GAC15119000 LEADERSHIP Leadership and com
Edit | Del ACR-048320 13 GAC15121000 LEADERSHIP Customer focus
Edit | Del ACR-048321 14 GAC15122000 LEADERSHIP Quality Policy & Esta
Edit | Del ACR-048322 15 GAC15123000 LEADERSHIP Communicating the qu
Edit | Del ACR-048323 16 GAC15124000 LEADERSHIP Organizational roles,
Edit | Del ACR-048325 18 GAC15126000 PLANNING Actions to address r
Edit | Del ACR-048328 21 GAC15129000 PLANNING Quality objectives a
Edit | Del ACR-048330 23 GAC15131000 PLANNING Planning of changes
Edit | Del ACR-048331 24 GAC15132000 SUPPORT Resources (People, I
Edit | Del ACR-048332 25 GAC15133000 SUPPORT Monitoring and meas
Edit | Del ACR-048333 26 GAC15134000 SUPPORT Measurement traceab
Edit | Del ACR-048334 27 GAC15135000 SUPPORT Organizational know
Edit | Del ACR-048335 28 GAC15136000 SUPPORT Competence
Edit | Del ACR-048337 30 GAC15138000 SUPPORT Awareness
Edit | Del ACR-048338 31 GAC15139000 SUPPORT Communication
Edit | Del ACR-048339 32 GAC15140000 SUPPORT Documented informa
Edit | Del ACR-048341 34 GAC15142000 OPERATION Operational planning
Edit | Del ACR-048343 36 GAC15144000 OPERATION Customer communic
Edit | Del ACR-048344 37 GAC15145000 OPERATION Determining the requ
Edit | Del ACR-048345 38 GAC15146000 OPERATION Review of the requir
Edit | Del ACR-048346 39 GAC15147000 OPERATION Changes to requirem
Edit | Del ACR-048347 40 GAC15148000 OPERATION Control of externall
Edit | Del ACR-048348 41 GAC15149000 OPERATION Service provision
Edit | Del ACR-048349 42 GAC15150000 OPERATION Identification and tra
Edit | Del ACR-048350 43 GAC15151000 OPERATION Property belonging t
Edit | Del ACR-048351 44 GAC15152000 OPERATION Post-delivery activiti
Edit | Del ACR-048352 45 GAC15153000 OPERATION Control of nonconfo
Edit | Del ACR-048353 46 GAC15154000 PERFORMANCE EVMonitoring, measure
Edit | Del ACR-048355 48 GAC15156000 PERFORMANCE EVCustomer satisfacti
Edit | Del ACR-048356 49 GAC15157000 PERFORMANCE EVAnalysis and evaluat
Edit | Del ACR-048357 50 GAC15158000 PERFORMANCE EVInternal audit
Check whether Scope
Critical To Business Central Team Scope of QMS
ISO 9000:2015, Quality management systems Fundamen
Check whether QualiCritical To Business Central Team Refer to Quality Manual
For the purposes of this document, the terms and definitions
Check whether External & Internal issues are identified or no
What are the externaCritical To Business Function Wise Refer to External & Internal issues Report
How frequently, where and in what context are these issues
Check the Frequently
Critical To Business Function Wise Refer to External & Internal issues Report
In the context of the QMS:Who are the relevant interested pa
Check whether Intere
Critical To Business Function Wise Refer to Interested Parties and Concerns Report
In the context of the QMS:What are their needs and expectat
Check Needs & Expect
What is the scope ofCritical To Business Central Team Check QMS Scope of the organization and Ensure Organiza
Is there any requirement of the standard that cannot be applied? Check the QMS clause which is not applied - If so then state
If so state the justification.
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Check the List the QCritical To Business Function Wise Maintain documented information of Process Flow Diagram,
What role do top management take in
Who are the top manCritical To Business monitoring the effectiveness of the QMS?
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top departmental
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in improvem
within
Have the requiremen...
Critical To Business Entire Function * Physical Observation & Field interviews will be con...
Check whether customer requirements and regulatory requir
How are customer reCritical To Business Entire Function Refer to Customer Requirements and Regulatory Requireme
Provide examples of how the organisations QMS policy and
Check whether QMSCritical
po To Business Entire Function Refer to QMS policy and objectives effectiveness
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Check the OrganizatCritical To Business Entire Function Refer to Organizational Chart & Role & Responsibility
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Check the Performan
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What are the risks aCritical To Business Function Wise Check the FMEA for Process Risk, Internal & External Issue
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How are the above pCritical To Business Function Wise Evaluate the effectiveness of these actions of FMEA. Refer t
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the needi.e.forAction
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quality policy,and Training
quality Evaluation
objectives, & Effect
quality mana
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What internal and Critical To Business Function Wise * Physical Observation & Field interviews will be conducted a
What documented info Critical To Business Function Wise Master
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Define the methods Critical
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/ items, adequate protectiona
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Internal issues are identified or not
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in what context are these issues reviewed and monitored?
issues Report
Who are the relevant interested parties?
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and Concerns Report
organization and Ensure Organization location & address, employee details are available . Refer to QMS Scope
ch is not applied - If so then state the justification for the same.
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mation of Process Flow Diagram, SOP, Process Interaction Diagram, Job Description, Organizational Chart, Responsibility Matrix, Risk Analysis, List of Eq
Top management Organization Chart
ement's are participat in improvement of processes and results, Management approach for implementing risk based concept, Customer Requirement, Lega
ield interviews will be con...
equirements and regulatory requirements are defined & communicated throughout the organisation
ments and Regulatory Requirements
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provements to the QMS

Edit | Del ACR-047852 1 GAC15109000 SCOPE Scope
Edit | Del ACR-047853 2 GAC15110000 NORMATIVE REFENormative reference
Edit | Del ACR-047854 3 GAC15111000 TERMS & DEFINIT Terms and definition
Edit | Del ACR-047859 8 GAC15116000 CONTEXT OF THE Determining the sco
Edit | Del ACR-047864 13 GAC15121000 LEADERSHIP Customer focus
Edit | Del ACR-047865 14 GAC15122000 LEADERSHIP Quality Policy & Esta
Edit | Del ACR-047866 15 GAC15123000 LEADERSHIP Communicating the qu
Edit | Del ACR-047874 23 GAC15131000 PLANNING Planning of changes
Edit | Del ACR-047875 24 GAC15132000 SUPPORT Resources (People, I
Edit | Del ACR-047876 25 GAC15133000 SUPPORT Monitoring and meas
Edit | Del ACR-047877 26 GAC15134000 SUPPORT Measurement traceab
Edit | Del ACR-047878 27 GAC15135000 SUPPORT Organizational know
Edit | Del ACR-047881 30 GAC15138000 SUPPORT Awareness
Edit | Del ACR-047882 31 GAC15139000 SUPPORT Communication
Edit | Del ACR-047887 36 GAC15144000 OPERATION Customer communic
Edit | Del ACR-047888 37 GAC15145000 OPERATION Determining the requ
Edit | Del ACR-047889 38 GAC15146000 OPERATION Review of the requir
Edit | Del ACR-047890 39 GAC15147000 OPERATION Changes to requirem
Edit | Del ACR-047891 40 GAC15148000 OPERATION Control of externall
Edit | Del ACR-047892 41 GAC15149000 OPERATION Service provision
Edit | Del ACR-047893 42 GAC15150000 OPERATION Identification and tra
Edit | Del ACR-047894 43 GAC15151000 OPERATION Property belonging t
Edit | Del ACR-047895 44 GAC15152000 OPERATION Post-delivery activiti
Edit | Del ACR-047896 45 GAC15153000 OPERATION Control of nonconfo
Edit | Del ACR-047899 48 GAC15156000 PERFORMANCE EVCustomer satisfacti
Edit | Del ACR-047900 49 GAC15157000 PERFORMANCE EVAnalysis and evaluat
Edit | Del ACR-047901 50 GAC15158000 PERFORMANCE EVInternal audit
Check whether Scope
Critical To Business Central Team Scope of QMS
ISO 9000:2015, Quality management systems Fundamen
For the purposes of this document, the terms and definitions
Check whether External & Internal issues are identified or no
What are the externaCritical To Business Function Wise Refer to External & Internal issues Report
How frequently, where and in what context are these issues
Check the Frequently
Critical To Business Function Wise Refer to External & Internal issues Report
In the context of the QMS:Who are the relevant interested pa
Check whether Intere
In the context of the QMS:What are their needs and expectat
Check Needs & Expect
What is the scope ofCritical To Business Central Team Check QMS Scope of the organization and Ensure Organiza
Is there any requirement of the standard that cannot be applied? Check the QMS clause which is not applied - If so then state
If so state the justification.
Critical To Business Central Team Refer to Applicability and Justification for QMS Scope
Check the List the QCritical To Business Function Wise Maintain documented information of Process Flow Diagram,
What role do top management take in
Who are the top manCritical To Business monitoring the effectiveness of the QMS?
Entire Function List of Top management & Top management Organization C
Provide examples of the organization's objectives and how these have been established
Check whether
at relevant
top departmental
management'sand
areindividual
participatlevels
in improvem
within
Have the requiremen...
Critical To Business Entire Function * Physical Observation & Field interviews will be con...
Check whether customer requirements and regulatory requir
How are customer reCritical To Business Entire Function Refer to Customer Requirements and Regulatory Requireme
Provide examples of how the organisations QMS policy and
Check whether QMSCritical
po To Business Entire Function Refer to QMS policy and objectives effectiveness
How have the QMS C
p ritical To Business Entire Function QMS policy and objectives Statement, Display of Policy at pr
How have top management established, assigned and comm
Check the OrganizatCritical To Business Entire Function Refer to Organizational Chart & Role & Responsibility
How has the organisation reporting on the performance of th
Check the Performan
Critical To Business Entire Function Refer to Performance of the QMS & opportunities for improve
What are the risks aCritical To Business Function Wise Check the FMEA for Process Risk, Internal & External Issue
Check whether actions plan for risks are implemented or not.
Check the List the aCritical To Business Function Wise * Physical Observation & Field interviews will be conducted a
How are the above pCritical To Business Function Wise Evaluate the effectiveness of these actions of FMEA. Refer t
Check whether qualitCritical To Business Function Wise Define what quality objectives have been established.
Check the action plaCritical To Business Function Wise How
Whatisisachievement
the process for of objectives
determining assured?
changesplantofo
Check PCR & PDR are
Critical To Business Entire Function
What key resources, processes and infrastructural requirements have been established Refer to
Availability PCR
to ensure& PDR
of required Management
the delivery
equipments,
of conforming
tools & tackles,
services?Air, Noise
E.g.
WhatPeople, environmental
resources hasCritical andBusiness
To infrastructure
the organisation determinedrequirements? Function
are required Wise
to ensure *Resource
the validity Physical Observation
and reliability
Name, of & Field
Resource
the results interviews
Description,
of monitoring willand
Serial beNo.,
conducted
measureme
Location,a
E.g. Calibration, Equipment,
Critical ToTest
Business
methods, etc. Function Wise * Physical Observation
Traceability Monitoring and& Field interviews
measuring will be conducted a
resources
Checkknowledge
What whether Monit
hasCritical To Business
the organisation determined is requiredFunction Wise
for the operation of*its Physical
processes Observation & Field interviews
and achievement will be
of conformity conducted a
of services?
What roles in the organisation
Critical To have an effect on the implementation
Business and maintenance
Entire Function of the QMS?
Certifications, User Manuals, SOPs, Past Experience, Techn
What are the key com Critical To Business Function Wise Competency matrix,Training Calendar & Schedule and Train
How are deficienciesCritical To Business Function Wise Training
Awareness Needon Identification
quality policy,and Training
quality Evaluation
objectives, & Effect
quality mana
How has the organisa Critical To Business Entire Function * Physical Observation
Communication Matrix, & Field interviews will be conducted a
What internal and Critical To Business Function Wise * Physical Observation & Field interviews will be conducted a
What documented info Critical To Business Function Wise Master
Procedure Listfor
of Documented
document control,Information,
Document Master List of proces
Identification No.
How is documented Critical
i To Business Function Wise Refer to QMS Documents are updated In CQ
What processes have Critical To Business Function Wise Function SOP, WI & PFD - Entire Process & Procedures
How does the organiCritical To Business Function Wise Process
CustomerRisk Assessment SOP,
communication & Risks associated
customer with PCRN
feedback &
relating,
i To Business Central Team Refer to Customer
Statutory complaints
and regulatory and handling
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Customer SOP a
Requireme
i To Business Central Team Refer to Entire applicable Statutory and regulatory requireme
When doesthe
How does this revi Critical manage
organisation To Business Central
the changes to requirements Team andFrequency
of services how relevant for Review of Customer Satisfaction and Feedbac
persons are made aware of To
Critical theBusiness
changed requirements ? Central Team Check
List of externallyRequirements
whether for services
provided processes is amendedselecte
& its evaluated, or not
How do you ensure Critical
th To Business Central Team Refer to Performance
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c... Critical To Business Function Wise Verify that criteria
Identification for control of
and traceability processes
and outputs (Proces E
Define the methods Critical
of To Business Function Wise * Physical
List Observation
of External provider&property
Field interviews will be conducted
/ items, adequate protectiona
Where property belong Critical To Business Function Wise Refer to List of External provider
Post-delivery activities associated with the services defined a
Where required, howCritical To Business Function Wise *Check
Physical Observation
whether Process&&Field interviews
that conducted
not confoa
Define the processes Critical To Business Function Wise Refer to SOP for controlling of nonconforming
Identification of KIP in process/ service outputs
What process/servi Critical To Business Function Wise Evaluate the performance and the effectiveness of the quality
What methods haveCritical
be To Business Function Wise KPI, Effectiveness
Customer surveys, of actions taken
customer feedback, to address risks and
compliments, oppo
degree
How does the organis Critical To Business Entire Function Refer to CSAT & C Sat survey by CS, customer feedback, co
Define the frequencyCritical To Business Function Wise What is the
Process frequency
of internal of analysis
Audit and audit
and Internal evaluation of monitorin
processes & Rep
Define the organisatCritical To Business Entire Function Plan, establish, implement and maintain an audit programme
nagement systems Fundamentals and vocabulary
cument, the terms and definitions given in ISO 9000:2015 apply.
Internal issues are identified or not
issues Report
in what context are these issues reviewed and monitored?
issues Report
Who are the relevant interested parties?
and Concerns Report
What are their needs and expectations?
and Concerns Report
organization and Ensure Organization location & address, employee details are available . Refer to QMS Scope
ch is not applied - If so then state the justification for the same.
ustification for QMS Scope
mation of Process Flow Diagram, SOP, Process Interaction Diagram, Job Description, Organizational Chart, Responsibility Matrix, Risk Analysis, List of Eq
Top management Organization Chart
ement's are participat in improvement of processes and results, Management approach for implementing risk based concept, Customer Requirement, Lega
ield interviews will be con...
equirements and regulatory requirements are defined & communicated throughout the organisation
ments and Regulatory Requirements
he organisations QMS policy and objectives are compatible with its strategic direction of the organisation?
bjectives effectiveness
Statement, Display of Policy at prominent areas, policy displayed in local language and communicated. Display of Policy at prominent areas and it's Comm
t established, assigned and communicated responsibilities and authority for relevant roles within the organisation?
art & Role & Responsibility
eporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;
e QMS & opportunities for improvement
ss Risk, Internal & External Issue Risk and Risks and opportunities are defied . Refer to FMEA Effectiveness and Assessment report
n for risks are implemented or not. Refer to FMEA Action Plan
of these actions of FMEA. Refer to Effectiveness of FMEA actions
ves have been established.
ectives
ermining assured?
changesplantofor
theachieving
QMS, and themanaging
Quality objectives
their implementation?
gement
pments, tools & tackles, Air, Noise and Drinking Water Monitoring, Housekeeping, Illumination, Ventilation, Canteen Hygiene, Employee Grievance Handlin
ield interviewsSerial
Description, will beNo.,
conducted
Location,acc...
Calibration Date, Calibration Due Date, Frequency of Check, Calibration Certificates of the resources and traceability
ield interviews
measuring will be conducted accordingly wher...
resources
s, SOPs, Past Experience, Technical Trainings, Conferences, Discussions, Meetings, Customer Suggestions, internal & external sources
g Calendar & Schedule and Training Attendance
ny,and Training
quality Evaluation
objectives, & Effectiveness
quality management system benefits of improved performance.
Information,
ntrol, Document Master List of processes
Identification No., Issue No., Issue Date, Rev. No. Storage of the documented information and formats, Retention and disposition.
are updated In CQ
Entire Process & Procedures
&
SOP,Risks associated
customer with PCRN
feedback & PDRN
relating, customer arecomplaints
defined in FMEA assessment
and handling enquiries.
nts and handling
quirements, enquiries
Customer SOP and &customer
Requirement consideredfeedback - CSAT
necessary survey
by the by CS
organization.
Statutory and regulatory requirements and CSAT survey by CS
ustomer Satisfaction and Feedback Survey
nts for services
processes is amendedselected,
& its evaluated, or not and monitor.
xternal Providers
ol
ty of processes
and outputs (Process KPIs) & Status Process KPIs
Equipments
ield interviews
operty will be conducted
/ items, adequate protectionaccordingly where
/ safeguarding required
system of the same, storage of the property / items as per standard norms
ovider
ociated with the services defined and managed? N.B. Post delivery services include warranty, invoice, maintenance services, recycling or final disposal?
ield interviews
that conducted accordingly
not conform w...
to their requirements are available or not and Appropriate action based on the nature of the nonconformity are taken
gess/
of nonconforming
service outputs
and the effectiveness of the quality management system
ns
er taken
feedback,to address risks and
compliments, opportunities,
degree of customer Performance
satisfactionofand
external providers
meetings and the performance, effectiveness and improvements to the QMS
with customers
vey by CS, customer feedback, compliments
nalysis and audit
nd Internal evaluation of monitoring
processes & Reportsand measurement results
and maintain an audit programme including the frequency, methods,responsibilities, planning requirements and reporting
ty Matrix, Risk Analysis, List of Equipments Quality Norm, Rejection Criteria, Continual Improvement and Process...
ept, Customer Requirement, Legal Compliances and MRM or not.
at prominent areas and it's Communication
cular to top management;
ene, Employee Grievance Handling System.

the resources and traceability
external sources
Retention and disposition.
ces, recycling or final disposal?

e of the nonconformity are taken
provements to the QMS

Action Criterion Requirement
Serial
NameNo. Global Analysis Code
Edit | Del ACR-017120 1 GACNF00075001
Process Name Sub Process / Category Review Aspect
FC Inbound Process Putting D2S breach/delay
FC Inbound Process Putting D2S breach/delay
FC Inbound Process Pre-Receiving D2S breach/delay
FC Inbound Process Inbound IRT D2S breach/delay
FC Inbound Process Pre-receiving D2S breach/delay
FC Inbound Process Pre-receiving Standardization
FC Inbound Process Pre-receiving Standardization
FC MRCO Process Attribute Correction Process FC Breach / P2D Breach
FC Outbound Process FC Picking Process FC Breach / P2D Breach
FC Outbound Process FC Packing & SBS process Packing adherence
FC Outbound Process FC Packing & SBS process Packing adherence
FC Outbound Process Picking FC Breach / P2D Breach
FC Inbound/Outbound Process Planning FC Breach / P2D Breach
FC Inbound Process LBH Process Packing adherence
FC Inbound Process LBH Process Packing adherence
FC Inbound Process LBH Process Standardization
FC Inbound Process Putting Picklist Item Loss
FC Outbound Process Putting Picklist Item Loss
FC Inbound Process WID pasting instructions Picklist Item Loss
FC Inbound Process WID pasting instructions Picklist Item Loss
FC Outbound Process Putlist creation Picklist Item Loss
FC Outbound Process Picking Picklist Item Loss
FC Outbound Process FC Packing & SBS process Mis-shipment
FC Outbound Process FC Picking, Packing & SBS process Mis-shipment
FC Inbound Process Pre-Receiving Mis-shipment
FC Inbound Process Receiving Mis-shipment
Inbound Issue resolution process Receiving Mis-shipment
RC Inbound Process RC Product Verification Reinventorization Low
RC Inbound Process Primary verification process Losses (SPF)
RC Inventory Process PST Losses (SPF)
FC Inventory process Picking Losses (SPF)
FC Outbound Process FC Packing & SBS process Packing cancellation
FC Outbound Process FC Packing & SBS process Packing cancellation
FC MRCO Process IWIT/Seller or supplier Recall Losses (SPF)
FC MRCO Process Receiving Losses (SPF)
Biometrics Attendence Biometric Attendance
Biometrics Enrollment Biometric Enrolment
LDAP LDAP LDAP Login
FC\RC All Processes PDRN adherence
RC Inbound Process Primary verification process Process Adherence
FC Inbound Process Pre-receiving Material Handling
Training Training Process Adherence
Packaging Store management Packaging Store management Packaging SOP Adherence
Packing Packing Packaging SOP Adherence
Security Emergency response Safety
Security Fire Fighting Safety
Security Emergency response Safety
Security BoPT operation Safety
Security Electrical safety Safety
FC MRCO Process LBH Process Standardization
Miscellaneous Miscellaneous People/Culture
Miscellaneous Miscellaneous Tech/Infra
Miscellaneous Miscellaneous Safety
Miscellaneous Miscellaneous Business
Miscellaneous Miscellaneous Tech/Infra
RC Inbound Process RC Product Verification Process Adherence
RC Inbound Process RC Product Verification Process Adherence
Impact Specification & Tolerance
Functions with Core
Review
Responsibility
Method
Critical To Process Inbound Whether Putway is done to the new or updatedlocation if there is no spac
Critical To Process Inbound If putway location is updated, check whether "Mark as exception" step is f
Critical To Process Inbound Does Invoice or STN Sanity Check Operator verify invoice as per ISC?
Critical To Process Inbound Check whether correct POD uploaded for STN and Invoice ?
Critical To Process Inbound Whether shrink wrap machine is in Working Condition?
Good To Have Inbound Any Annual Maintaince Plan is maintained by Facility / Admin?
Critical To Process Inbound Whether all QC tickets are cumulated in the mail and sent to BD twice eve
Critical To Process Inbound For open delivery check whether items are segregated and counted only
Critical To Process Inbound In case of a breakdown in the LBH machine, check if the request of mach
Critical To Process Inbound Is daily set up done for LBH machines using calibration procedure at the s
Critical To Process Inventory Is IRT/QA take follow up with CS team through the shared tracker for on h
Critical To Process Outbound Check if the product was picked from the suggested location mentioned in
Critical To Process Outbound Whether Required Packing Material is available with packaging Store ?
Critical To Process Outbound Whether Required Packing Material is available at super market Store ?
Good To Have Inventory Check if Picklist item lost has happened due to network failure/HHD issue
Critical To Process Planning Whether Projection shared by FA Ops is category wise ?
Critical To Process Inbound Check whether LBH capturing is being done only by the certified operator
Critical To Process Inbound Check if LBH executive is correctly capturing the LBH of irregular, flexible
Critical To Process Inbound Check if LBH executive is correctly capturing LBH of rigid (mobile/footwea
Critical To Process Inbound Pickup irregular, flexible (blanket/toy) sample products from the already c
Critical To Process Inbound Pickup regular, rigid (mobile/footwear) sample products from the already
Critical To Process FC Inventory Identify sample shelves, check if WID and count matches with system, an
Good To Have FC Inventory Check random in the inventory if the smaller dimension products are plac
Critical To Process FC Inbound Whether WID is generated for each product and being pasted as per SOP
Critical To Process FC Inbound Whether products stored as per SOP "WID pasting instruction" in a way w
Critical To Process Outbound Check if Putlists from packing cancellation bulk are confirmed only after c
Good To Have Security Random sampling of Pickzone which is not covered under CCTV footage
Critical To Process Outbound Open the Secondary package before dispatch and check(destructive test
Critical To Process Outbound Open the Secondary package before dispatch and check(destructive test
Critical To Process Outbound check products after SBS whether correctly bundled as per IBL.
Critical To Process Outbound Check whether segregators/packers are checking the product with respec
Good To Have FC/ RC Pick any product from inventory, packing and check whether product's se
Critical To Process Inbound Check in inbound, if segregator have made correct FSN based lot/tote, ha
Critical To Process Inbound Check in inbound, if segregator have correctly counted the quantity of lots
Critical To Process FC / RC Inbound Check if correct product is being received at fresh receiving and returns re
Critical To Process RC Check if return products(footwear, apparels, fashion categories, home fur
Critical To Process RC Check whether PV personal is aware about the PV process?
Good To Have RC Check whether QC norms is displayed at PV area or not
Critical To Process RC Check the "Fraud bulk", if products are wrongly tagged.
Critical To Process RC In RC inventory, identify sample shelves, check if physical stock count ma
Good To Have Inventory Check if pickers are carrying the picking totes to the shelves/pallets.
Critical To Process Outbound Check whether the products from packing cancellation bulk are re-inward
Critical To Process Outbound Whether correct reason selected at SBS for cancellation.
Critical To Process Inventory During packaging of IWIT/supplier return/seller return items, is the packag
Critical To Process FC\RC Receiving Check if MRP tag is present in products during Receiving/PV to putway s
Critical To Process HR Check if the FC being audited has anyone in the current month under non
Critical To Process HR Check if the FC being audited has any employee in the current month une
Critical To Process HR Sample check from employees on floor (min 10 samples). Validate if the e
Critical To Process FC\RC Are all PDRNs raised during that period being followed or not
Good To Have RC Re-PV done without any formal approval
Critical To Process Inbound Check if there throwing/ dropping of products (Loading or Unloading).Mish
Critical To Process Training Sample check employees on floor and tally training reports
Critical To Process Packaging Store Inventory audit of packaging store
Critical To Process Packaging Store Whether Packaging Materials not issued in last 3 months,moved in a sep
Critical To Process Packaging Store Whether
Head materials from "Non Moving Material Area" handed over to scrap
of Department
Critical To Process Packaging Store and approval was taken
projections received from Sales
Critical To Process Packaging Store and operation team of
and visual inspection
Critical To Process Packaging Store the material
Critical To Process Packaging Store Check whether store Executive validate the vendor Test/Inspection Repo
Critical To Process Packing Check whether Correct Packing box suggestion coming in IBL
Critical To Process Packaging Store Check whether issuance of material is maintained day wise (material issu
Critical To Process Packaging Store Checked whether GRN of material is updated as per there record
Critical To Process Safety Check the checksheet of Fire Extinguishers, Fire Hose Cabinet & fire Pum
Critical To Process Safety Check if adequate no. of Fire extinguishers are available in FC (1 in every
Critical To Process Safety Check if 5(sample) Fire extinguishers are easily accessible and not obstru
Critical To Process Safety When the building is occupied, are the exit doors openable from the direc
Critical To Process Safety Random check with 5 employees about the instruction to use fire extingui
Critical To Process Safety Confirm whether trained members are operating BoPT(wherever they are
Critical To Process Safety Confirm whether electrical panels are in closed condition and no loose wi
Critical To Process Inventory\Inbound IMT Team to get suspected LBH list from FDP report on daily basis.Are th
Critical To Process HR Skip Level Meeting: To be conducted within the month in presence of the
Critical To Process HR Monthly Town Hall: To be conducted in the First Week on each month
Critical To Process HR Issues of employees considered through Townhall
Critical To Process HR Team members participated Weekly FISH! Fun activities
Critical To Process HR Issues of employees are considered in Openhouse(vendor)
Critical To Process Admin/Facilities Only the required Machines ,Furniture(Tables) is present at the Inbound A
Critical To Process Safety Tripping dangers such as electrical cables, Unwanted material (Debris/Sc
Critical To Process Admin/Facilities Locations for All Procured goods, QC rejected goods,Segregated goods,
Good To Have Admin/Facilities Room freshener, Pest Control activity are performed regularly as per the
Critical To Process Admin/Facilities Demarcation / Location marking as per the color coding system which is p
Critical To Process Ops SOPs for all Functions are defined, displayed & easily read and are being
Good To Have Ops Quality
c) andholding
Product productivity
insideMetrics
the poly forcover
eachneatly
functions
andiscompact
defined, displayed, r
Critical To Process Ops d) Trained
a) Removalmanpower
of shrink wrap and pack
(availability the product
of DEO traininginrecords)
...
Critical To Process Ops b) Heat Gun, Shrink wrap, Heat sealer, Kimble/slug, Kimble /tagging gun,
location if there is no space in picklist suggested location.
Mark as exception" step is followed with "Short space", updating the correct qty with scanning the correct location in HHD.
rify invoice as per ISC?
and Invoice ?
acility / Admin?
il and sent to BD twice every shift from the id <whname>irt@flipkart.com in the format mentioned in Work instruction
regated and counted only at dock and if there is damage, following are immediately handed back to seller itself
eck if the request of machine deactivation in the sytem is being raised with warehouse-tech-on-call team with machine id & warehouse id. Also check if PD
libration procedure at the start of first shift?
the shared tracker for on hold shipment.
ested location mentioned in the Picklist or in HHD Picking ?
e with packaging Store ?
e at super market Store ?
network failure/HHD issue or Tech issue. Mail/ticket reference to be checked with IT or Inventory team.
ly by the certified operators(certified by QA).

e LBH of irregular, flexible (blanket/toy) products.
BH of rigid (mobile/footwear) product to operator and ask him to capture LBH
roducts from the already captured lot (LBH has been measured recently) and ask him to re-measure.
products from the already captured lot (LBH has been measured recently) and ask him to re-measure.
t matches with system, and check if all product have WID/WSN labels . For FC
mension products are placed behind the larger dimension producs
d being pasted as per SOP "WID pasting instruction" for various category and shaped products
ting instruction" in a way where WID are visible from outside.
are confirmed only after completion of physical putway of the packing cancelled product to the designated shelves.
ered under CCTV footage
and check(destructive testing) - 2 samples whether products are available as per IBL
and check(destructive testing) - 2 samples whether count of products are matching as per IBL.
ndled as per IBL.
ng the product with respect to SBS screen.
heck whether product's secondary attributes(Attributes not appeared in inbound look up/SBS look up) are matching with website.
rect FSN based lot/tote, have done six side quality checks before the system receiving.
counted the quantity of lots made and write on sticky note and pasted over the lot/tote.
sh receiving and returns receiving
shion categories, home furnishing, mobiles) are repaired and re-inventorized following work instruction "Steps for 5S in PV"
PV process?
if physical stock count matches with system stock, and check if all product have WSN labels pasted.
o the shelves/pallets.
ellation bulk are re-inwarded withing 60 mins of TAT.
return items, is the packaging SOP followed as per WI?

Receiving/PV to putway staging area or with packing completed products.
e current month under non-adherence in the Weekly Adherence Report published by HR
ee in the current month unenrolled in the Weekly Enrolment Report published by HR
samples). Validate if the employee has an LDAP ID, and if it actually is assigned to him.
ollowed or not
Loading or Unloading).Mishandling during processing of items
3 months,moved in a separate location marked as "Non Moving Material Area" ?

Area" handed over to scrap disposal team after approval from Ops head,Packaging head and Finance Head. Document or report of approval validated.
ndor Test/Inspection Report

n coming in IBL
ed day wise (material issuance report)
s per there record
e Hose Cabinet & fire Pump room, whether it is confirmed by the site resource or not
available in FC (1 in every 20 metres radius)
y accessible and not obstructed by anything and confirm for its quarterly maintenance check(Whether sticker is updated?)
rs openable from the direction of exit travel (the inside) without a key or any special effort? (In other words, can they be opened easily and quickly if someo
ruction to use fire extinguishers
g BoPT(wherever they are used) and are they parked in proper location. Also check for correct parking of HoPTs wherever they exist.
condition and no loose wires/hanging wires/naked wires.
report on daily basis.Are they checking the report at the start of every shift and sending the same for recapturing
month in presence of the HR
t Week on each month
s present at the Inbound Area.Tools, Machines ,Equipment's, Machine are in working condition, & Documents/files are in good condition. All Obsolete, Out
wanted material (Debris/Scrap). are removed from standing/walking areas.
goods,Segregated goods, QC Passed goods, Received Goods, QC Rejected Products, WID refill ,IRNs etc. is clearly defined by painted lines and properly
rmed regularly as per the schedule .
r coding system which is predefined and set as a standard is known, made permanent and followed
easily read and are being followed and adhered to by each function
ons is defined, displayed, regularly updated & being adhered by the team
ng records)
slug, Kimble /tagging gun, poly covers, transparent tape, stencil/damage tools
& warehouse id. Also check if PDRN is being raised and approved from respective FC head,...
r report of approval validated.
pened easily and quickly if someone needed to escape?). Check for couple of Emerg...
good condition. All Obsolete, Out-dated, broken or unnecessary shelves, lockers, Memos, ...
ned by painted lines and properly labelled(part number, quantity, etc.).

Edit | Del ACR-043802 1 GAC13986000 Documentation Physical
Edit | Del ACR-043815 14 GAC13999000 Training Physical
Edit | Del ACR-043816 15 GAC14000000 Monitoring Physical
Edit | Del ACR-043830 29 GAC14014000 Restricted Usage Physical
Edit | Del ACR-043831 30 GAC14015000 Storage Physical
Pest control programCritical 0,1,2,NA F&I A written preventive pest control program has been establish
Program is in the forCritical 0,1,2,NA F&I A written preventive pest control program has been establish
There is an identifie Critical 0,1,2,NA F&I A written preventive pest control program has been establish
There is an up to daCritical 0,1,2,NA F&I A written preventive pest control program has been establish
There is an establis Critical 0,1,2,NA F&I A written preventive pest control program has been establish
Trend analysis for alCritical 0,1,2,NA F&I A written preventive pest control program has been establish
Current copy of certiEssential 0,1,2,NA F&I Pest control operator and program meets industry best pract
Proof of the PCO’s cu
Essential 0,1,2,NA F&I Pest control operator and program meets industry best pract
A current list of pe Essential 0,1,2,NA F&I Pest control operator and program meets industry best pract
MSDSs and specimen
Essential
l 0,1,2,NA F&I Pest control operator and program meets industry best pract
The sighting log is av
Essential 0,1,2,NA F&I The DC have a pest sighting log (or other kinds) of pest track
The sighting log is Essential 0,1,2,NA F&I The DC have a pest sighting log (or other kinds) of pest track
The pest tracking prEssential 0,1,2,NA F&I The DC have a pest sighting log (or other kinds) of pest track
Evidences of qualificEssential 0,1,2,NA F&I The DC have qualified and trained in-house staff, and/or emp
The site has no roden
Critical 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The site has no bird Essential
a 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The site has no insec
Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The site has no other
Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
Records are complete
Critical 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
Evidence of review aEssential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The site has an adeqEssential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The site has an effe Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
All live catch device Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The positioning of alEssential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
All pest control dev Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
The placement of flyEssential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
All flying insect co Essential 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
No decomposed pests Critical 0,1,2,NA F&I Pests are effectively controlled and managed inside and outs
Avicides are prohibi Essential 0,1,2,NA F&I Avicides are prohibited inside the plant’s facilities and are us
If facility is stori Essential 0,1,2,NA F&I Pesticides, chemicals and other compounds stored on site fo
ontrol program has been established in compliance with local requirements. The program is risk based and addresses all identified potential pests related to
rogram meets industry best practices, local and federal regulations.
g log (or other kinds) of pest tracking process available to associates.
trained in-house staff, and/or employ the services of a qualified external provider.
lled and managed inside and outside the facility through implementation of the comprehensive pest control program.
de the plant’s facilities and are used appropriately.
other compounds stored on site for pest control are properly labelled and kept in locked, secured areas away from any food storage or processing areas.
identified potential pests related to the facility´s process and site environment.
od storage or processing areas.

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a Global Analysis Code Process Name

6 GAC07097000 Dispatch from PL Ops to 3PL Vendor

7 GAC07098000 Dispatch from PL Ops to 3PL Vendor

8 GAC07099000 Dispatch from PL Ops to 3PL Vendor

10 GAC07101000 Dispatch from PL Ops to 3PL Vendor

11 GAC07102000 Dispatch from PL Ops to 3PL Vendor

12 GAC07103000 Dispatch from PL Ops to 3PL Vendor

13 GAC07104000 Dispatch from PL Ops to 3PL Vendor

14 GAC07105000 Dispatch from PL Ops to 3PL Vendor

15 GAC07106000 Dispatch from PL Ops to 3PL Vendor

16 GAC07107000 Dispatch from PL Ops to 3PL Vendor

17 GAC07108000 Dispatch from PL Ops to 3PL Vendor

18 GAC07109000 Dispatch from PL Ops to 3PL Vendor

19 GAC07110000 Receiving load from 3PL Vendor

20 GAC07111000 Receiving load from 3PL Vendor

21 GAC07112000 Receiving load from 3PL Vendor

22 GAC07113000 Receiving load from 3PL Vendor

24 GAC07115000 Receiving load from 3PL Vendor

25 GAC07116000 Material Handling

26 GAC07117000 Material Handling

Arrival Verification (For Vehicles Coming to Pick Load)

Arrival Verification (For Vehicles Coming to Pick Load)

Consignment Creation & Box Outscan

Consignment Creation & Box Outscan

Consignment Creation & Box Outscan

ETA Update in TMS

Arrival Verification (For Vehicles Coming to Drop Load)

Consignment Receipt & Box Inscan

Material movement within the premises

Supervising during loading / unloading

Processing System Availability

Availability / Maintenance of Hand Held Devices

LDAP ID Usage by operators

Trip Confirmation (Vendor, Vehicle, Date Update) within 24 hours of FC Dispatch

Vehicle Documentation for FTL outbound vehicles

Vehicle Health Condition for FTL outbound vehicles

Entering expected delivery Date as per Designed TAT by source facility

Handling of Boxes without IBL during loading

Vehicle Number Mismatch within TC App

Count match between boxes loaded and out scanned

Adherence to stacking norms within FTL vehicle during loading

Correct docket number entry in System during consignment closing

Use of Serialized Bottle Seal for Outbound FTL Vehicle Sealing

Document handover to 3PL vendor

Document upload in system by source

Timely ETA Update by Destination Facility

Unloading in presence of FC Ops

Continuous unloading process without interruption

Document upload in system by destination facility

Use of pallet trolleys for material movement from staging to dock

Material handling during loading / unloading by 3PL vendor

Mark NC to Operations if no tick...

In case of any issues sustaining more than 30 min, mark NC.

In case of any issues sustaining more than 30 min, mark NC.

If ticket has been raised, mark NC to Tech else mark NC to Ops...

In case of any missing device is observed, mark NC against Operations.

In case the device is Non - Functional, check if any...

Open TMS dashboard (http://10.85.59.214/tms/trip-request-management/trip-request-

If so, check if...

If any of the documents are not available or invalid, mark NC t...

TAT for Expected Delivery Date:

If any such boxes are found, mark NC to FC Ops.