RUBIE

HERVEY
VIRTUAL CUSTOMER
SPECIALISTS
ABOUT ME
Hard-working and self-disciplined virtual
assistant with many years of experience
performing administrative and record-
keeping tasks for a variety of companies.
Able to work independently, communicate
efficiently, and complete tasks in a timely
manner.
WORK EXPERIENCE

CALL CENTER REPRESENTATIVE, Kohl’s

2023-Present
Provide support to customers by helping to understand products listed on the
Kohl website. My duties consist of assisting with complaints, taking orders,
processing returns, and providing information to customers for inquiries as well as
products and services.

CHAT AGENT, Alorica - Remote

2017-2020
Provided support to customers via live chat remotely.
Obligations contained of assisting with complaints,
taking orders, processing returns, providing
information to customers for inquiries as well as products and services on
Costco website
WORK EXPERIENCE

CHAT REPRESENTATIVE, Huntington Bank - Remote

2016-2019
Aided members with banking needs by reissuing bank cards, money transfers,
walkthrough of setting up a mobile app, and enrollment of banking products and
services.
 SKILLS

Live Chat
Data Analysis
Interpersonal Skills
Communication
Microsoft Office
Customer Support
Project Management
Time Management
Data Entry
Phone Handling
Scheduling
Data Entry
Virtual Assistant
Trouble Shooting
Empathy
Remote Working
CERTIFICATION

Medical Assistant
Massage Therapist

EDUCATION

LaToya's School of Nursing

Mott Community College
WORK
WITH ME !
Call Address
3225 Forest Hill Ave Flint,
810-529-2626 Michigan 48504

Mail
rubiehervey73@gmail.com