Chapter 9 communication

2 more
Cha e information between
w enact a common
individuals group
understanding
human endeavor

importance chill
inc else new tech and
efficiency in
services
improve quietly probit
annamalai internet
commune cap off

II
mo e innovation through

understand
message

til

fitting

un bat non verbal

worthen I informal ways cha es information
spoken language by means facial impression body
languange style of due's
pole of perception in communication
pipitPietist organise interpret input to
give
and order to the world
meaning
stereotypes
simplified and often inaccurate beliefs about
the characteristic of pantalar people group
interfere with encoding decoding

Dangers of
ineffectivewmmunication
can be dangerous

charge in communication reduced wok of

advanced events in patients by 301
improving communication reduced medical
aurous almost 251

richness end
Information
communication media
select appropriate mediums for each message
motion
Cthere is no one best medium
wane
1 a
4
communication
night
considering information
f la
y mush more information p aid understanding
social networking site
enable people to communicate
high
information with others stneyhave some
richness common interest connections

blog
website information commentary
andopinions
readers can respond

ÉÉ
É low
Insaniement information overload
potential important
information tobe ignored
infarction overlooked while tangential
information receive
attention
Face toFace communication

management by wandering around

walks around a work area

talksinformally with employees issues concerns

communication networks pathways

types of communication
nature of the group's tael's

members on
communicate
with people
mint tothem

infomotion flow to and tum one

central member of thegroup
other groups do not communicate
with one another

organizational chart
summaries formal reporting channels
flows through formal and into me ways
vertical communication flow
up and down corporate hierarchy
A h I l m t n f 7
 horizontal communation flow between employees name level
informal communication can span te ele and departments
Grapevine
into mat network carrying
unofficial information
Tuhnkgyandommunication
intranets
compenywide system of computer netwo it
advantages
versatility as communication medium

can be aced several different purposes

by have little in computer
bypeople who enpertise
software and programming
collaboration software
promote and facilitate collaborative highly independent
interactions
Barrie t effective communication
ongin with sender sitcitattini'm'pietteetititust to undertones
sent over inappropriate medium
receive but ignored
ought with reserve messages misunderstand
ha e dour environment
errors with terminology delivered through auto systems
that man human element

communication skills for manage e as lenders

atmileages clear and complete

sanientianed
encode message in symbols
A appropriate medium
medium reserve monitors
avoid filtering and information distortion foe
managers are receiver
ensure feedback mnemonic m is built
pay attention
provide annulate information Abe good listener
a
be empathetic
t leading un