Professional Documents
Culture Documents
99-Texto Do Artigo-170-1-10-20181205
99-Texto Do Artigo-170-1-10-20181205
,661H
Resumo
2GHVHPSHQKRGDDWLYLGDGHGHPHGLDUFRQÀLWRVpDDUWHGHHVWDUDEHUWRDRRXWURLQWHLUDPHQWHSUHVHQWHREVHUYDQGRH
RXYLQGRDVQDUUDWLYDVGDVSHVVRDVTXHVR]LQKDVQmRFRQVHJXLUDPFKHJDUDXPFRQVHQVR1HVVHFDPLQKRSRGHPRVFRQ
VLGHUDUDOJXQVIXQGDPHQWRVVLJQL¿FDWLYRVD&RPXQLFDomR1mR9LROHQWDVLVWHPDWL]DGDSRU0DUVKDOO5RVHQEHUJRVQRYH
GHJUDXVGDHVFDODGDGRFRQÀLWRDSUHVHQWDGRVSRU*ODVOEHPFRPRRPRGHORGD0HGLDomR7UDQVIRUPDWLYDGHVHQYROYLGR
SRU%XVKH)ROJHU(QHVVHH[HUFtFLRRPHGLDGRUSRGHID]HUFLUFXODUWRGDLQVSLUDomRREVHUYDomRSHVTXLVDHIXQGDPHQWD
omRWHyULFDHSUiWLFDGHSURFHVVRVGHWUDQVIRUPDomRGHFRQÀLWRVFULDQGRPDWHULDLVSHGDJyJLFRV&RPRIRLRFDVRGROLYUR
UHFpPODQoDGR&LUDQGDGR6HUGHDXWRULDGH&ULVWLQD/REDWRDGYRJDGDHPHGLDGRUD1RSUHVHQWHDUWLJRVHUmRDSUHVHQWD
GRVDOJXQVGRVUHIHUHQFLDLVGROLYURHXPUHVXPRGDREUD
Palavras-chave:&RPXQLFDomR1mR9LROHQWD(VFDODGDGR&RQÀLWR0HGLDomR7UDQVIRUPDWLYD0DWHULDO3HGDJyJLFR&XO
WXUDGH'LiORJR
Abstract
7KH SUDFWLFH RI FRQÀLFW PHGLDWLRQ DFWLYLW\ LV WKH DUW RI EHLQJ RSHQ WR WKH SUHVHQW REVHUYLQJ DQG OLVWHQLQJ WR
WKH QDUUDWLYHV RI SHRSOH ZKR FRXOG QRW UHDFK D FRQVHQVXV )ROORZLQJ WKLV OLQH RI WKRXJKW ZH KDYH FRQVLGH
UHG WKH IROORZLQJ IXQGDPHQWDO EDVHV 1RQYLROHQW &RPPXQLFDWLRQ V\VWHPDWL]HG E\ 0DUVKDOO 5RVHQEHUJ WKH QLQH
HVFDODWLRQRIWKHFRQÀLFWSUHVHQWHGE\*ODVODVZHOODVWKHPRGHORI7UDQVIRUPDWLYH0HGLDWLRQGHYHORSHGE\%XVKDQG)ROJHU
$QG LQ WKLV SUDFWLFH WKH PHGLDWRU FDQ VKDUH DOO LQVSLUDWLRQ REVHUYDWLRQ UHVHDUFK WKHRUHWL
FDO IRXQGDWLRQ SUDFWLFH FRQÀLFW WUDQVIRUPDWLRQ SURFHVVHV DQG FUHDWH SHGDJRJLFDO PDWHULDOV
6XFK DV WKH FDVH RI &LUDQGD GR 6HU UHFHQWO\ ODXQFKHG E\ &ULVWLQD /REDWR ODZ\HU DQG PHGLDWRU
7KLVDUWLFOHZLOOSUHVHQWVRPHUHIHUHQFHVIURPKHUERRNDQGDVXPPDU\RIWKHZRUN
Keywords:1RQYLROHQW&RPPXQLFDWLRQ&RQÀLFW(VFDODWLRQ7UDQVIRUPDWLYH0HGLDWLRQ(GXFDWLRQDO0DWHULDO&XOWXUHRI'L
DORJXH
Sumário
,QWURGXomR$FRPXQLFDomRQmRYLROHQWD2VQRYHGHJUDXVGDHVFDODGDGRFRQÀLWR7UDQVIRUPDomRGDVLQWHUDo}HV
HQWUHDVSHVVRDVHPFRQÀLWRV3URFHVVRFULDWLYRGDHODERUDomRGHPDWHULDOSHGDJyJLFR&RQFOXVmR5HIHUrQFLDV
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
1. INTRODUÇÃO
9RFrWHPPHGRGRTXr"0XLWDVSHVVRDVSRGHULDPGL]HUWHUPHGRGHFRQÀLWRPXLWR
HPERUDFRQIRUPH/HGHUDFK DSRQWDFRQÀLWRSRVVDVHUHQWHQGLGRFRPRDOJRFRPXP
QRVUHODFLRQDPHQWRVKXPDQRVHGHVHQFDGHDGRUHVGHPXGDQoDVEHPFRPRFRQGLomRGH
FUHVFLPHQWRFRPRQDSHUVSHFWLYDSURSRVWDSRU)D\JD2VWURZHU S SDUDTXHP
>@FULDUUHSUHVHQWDXPDLQWHQVL¿FDomRGRYLYHUXPYLYHQFLDUVHQRID]HUHHP
YH]GHVXEVWLWXLUDUHDOLGDGHpDUHDOLGDGHpXPDUHDOLGDGHQRYDTXHDGTXLUH
GLPHQV}HVQRYDVSHORIDWRGHQRVDUWLFXODUPRVHPQyVPHVPRHSHUDQWHQyV
PHVPRVHPQtYHLVGHFRQVFLrQFLDPDLVHOHYDGRVHPDLVFRPSOH[RV
$TXHODVSHVVRDVTXHWrPUHFHLRGHFRQÀLWRVWHQGHPjIXJDHIUHTXHQWHPHQWHFROR
FDPRVLQWHUHVVHVGRVGHPDLVDFLPDGRVVHXV(PVHQWLGRGLDPHWUDOPHQWHRSRVWRDTXHODV
FXMR SDGUmR p D YRQWDGH EULJDU WrP D WHQGrQFLD j DJUHVVmR H D HVWDUHP FHQWUDGDV QRV
SUySULRVLQWHUHVVHV
$DXWRD¿UPDomRSRUVXDYH]SUHVVXS}HDFRPSUHHQVmRGHTXHKiHIHLWRVSRVLWLYRV
HQHJDWLYRVGRVFRQÀLWRVHGHTXHTXDQGRQRVFRQVFLHQWL]DPRVGRVQRVVRVSUySULRVPHGRV
HVWHVMiQmRLQÀXHQFLDPFRPDPHVPDIRUoDDVQRVVDVUHVSRVWDVDXWRPiWLFDV,VWRLPSOLFD
DVVLPRH[HUFtFLRGRGLUHLWRH[LVWHQFLDOGHDXWRSRVLFLRQDPHQWRVHUFRHUHQWHFRQVLJRPHV
PRFRPVXDVQHFHVVLGDGHVLQWHUHVVHVHYDORUHVHDJLUFRQVLGHUDQGRDSUySULDUHVSRQVD
ELOLGDGHSHORVHYHQWXDLVLPSDFWRVGDVVXDVDWLWXGHVSDUDRVGHPDLV
$JUHVV}HVVmRHQHUJLDHXDVWUDQVIRUPDUHLHPHQHUJLDSRVLWLYD
&RQÀLWRVDMXGDPDOLYUDUVHGHFRQYHQFLRQDOLVPRV
'LIHUHQoDVVmRYLWDLVWUDEDOKDUDVGLIHUHQoDVHQULTXHFHPDWRGRV
(VVD WRPDGD GH FRQVFLrQFLD SHUPLWH DVVXPLU R DXWRFRQWUROH GDV SUySULDV DWLWXGHV
SDUDDJLUGHIRUPDFRQHFWDGDFRPDVSHUFHSo}HVVREUHRVUHVXOWDGRVGRVVHXVDWRVFXL
GDQGRGDVFRQVHTXrQFLDVGDVVXDVDo}HVOLGDQGRFRPDVGLIHUHQoDVGHPRGRFULDWLYRH
FRQVWUXWLYReHQWHQGHUDGLIHUHQoDHQWUHWHUXPFRQÀLWRHRFRQÀLWRWHUDYRFr
1HVVDSHUVSHFWLYDDSURSRVWDGD&RPXQLFDomR1mR9LROHQWDGHVHQYROYLGDSRU0DU
VKDOO 5RVHQEHUJ FRQWULEXL SDUD WRPDGD GH FRQVFLrQFLD TXH DX[LOLD RV HQYROYLGRV D WUD
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
EDOKDUHP D SHUFHSomR GD UHDOLGDGH HP XP SURFHVVR GH UHVSRQVDELOL]DomR HP TXH FDGD
SDUWLFLSDQWHSRGHVHFRQHFWDUFRPRTXHRDIHWDHUHVVLJQL¿FDUDVDo}HVTXHFRQWULEXHP
SDUDRFRQÀLWR
$DXWRGHWHUPLQDomRHVWiDWUHODGDjDXWRQRPLDHDRH[HUFtFLRGDVSUySULDVHVFROKDV
VREUHTXDORFDPLQKRTXHGHVHMDVHJXLUGLDQWHGDFRQVFLrQFLDVREUHDVLQ¿QLWDVSRVVLELOL
GDGHVH[LVWHQWHVQRPRPHQWRSUHVHQWHeVHQWLUDLQWHLUH]DGRVHUGLDQWHGDFRPSOH[LGDGH
GRFRQÀLWRHWRPDUGHFLV}HVGHPDQHLUDLQIRUPDGDFRPROKDUSURVSHFWLYRHQWHQGHQGRR
SURFHVVRGHDSUHQGL]DGRFRPRSDVVDGR
1HVVHVWHUPRVD0HGLDomR7UDQVIRUPDWLYDSUHVHUYDDHVVrQFLDGDPHGLDomRFRPR
PpWRGRDXWRFRPSRVLWLYRDRFRQVLGHUDUTXHRPHGLDGRUpXPIDFLOLWDGRUTXHGiVXSRUWHSDUD
TXHDVSDUWHVSHUFHEDPVHXVSDGU}HVGHFRPSRUWDPHQWRVHSRVVDPFRQVWUXLUQRYRVSDUk
PHWURVSDUDXPDFRPXQLFDomRFRPPDLVTXDOLGDGH
$VVLPRPHGLDGRUTXHFRPSUHHQGHDLPSRUWkQFLDGRVHXDXWRGHVHQYROYLPHQWRGH
VHPSHQKDDVXDDWLYLGDGHGHIRUPDPDLVSUR¿VVLRQDOFXLGDQGRGRVYDORUHVHGRVSULQFtSLRV
GRSURFHVVRGDPHGLDomREHPFRPRGDDXWRGHWHUPLQDomRGRVPHGLDQGRVTXHHPPXLWDV
VLWXDo}HV RX HVWmR IUiJHLV RX DXWRFHQWUDGRV GLDQWH GH XP FRQÀLWR 2 SDSHO GR PHGLDGRU
FRQVHTXHQWHPHQWH p FXLGDU GD LQWHUDomR HQWUH DV SDUWHV SDUD TXH HODV SRVVDP VXSHUDU
HVVDFULVHHFRFULDUHPXPDLQWHUDomRFRQVWUXWLYD
1HVVHFDPLQKRFRPSDUWLOKDUVXDVH[SHULrQFLDVSRUPHLRGDFULDomRGHPDWHULDLVGH
DSRLRpXPDIRUPDGHFRQWULEXLUSDUDRFRQWtQXRDSHUIHLoRDPHQWRGDDWLYLGDGHGHPHGLDomR
WDPEpP SDUD R IRUWDOHFLPHQWR GD FXOWXUD GH GLiORJR &RP R PDWHULDO GH DSRLR p SRVVtYHO
WRUQDUDIXQGDPHQWDomRWHyULFRFRQFHLWXDOGDWUDQVIRUPDomRGHFRQÀLWRVDFHVVtYHODWRGRV
RVSDUWLFLSDQWHVHDVVLPIRUWDOHFHUDSUiWLFDGRPHGLDGRU
2. A COMUNICAÇÃO NÃO-VIOLENTA
$&RPXQLFDomR1mR9LROHQWDpXPDIRUPDGHHVWDUQRPXQGRGHVHUHODFLRQDUFRQVL
JRHFRPRVGHPDLVVHUHV)RLVLVWHPDWL]DGDSRU0DUVKDOO5RVHQEHUJSVLFyORJRQRUWHDPH
ULFDQRDSyVYiULRVDQRVGHVXDH[SHULrQFLDSUiWLFDFRP&DUO5RJHUV
$DERUGDJHPWHUDSrXWLFDGH&DUO5RJHUVIRLGHVHQYROYLGDHPWRUQRGDLGHLDGH
TXH H[LVWH XP PRYLPHQWR QDWXUDO SDUD R SUySULR HQULTXHFLPHQWR GHQWUR GH FDGD SHVVRD
XPDWHQGrQFLDDWXDOL]DQWH3DUWLQGRGHVVDSUHPLVVDVHXSDSHOFRPRWHUDSHXWDHUDFULDUXP
DPELHQWHIDYRUiYHODRGHVHQYROYLPHQWRGHDSHVVRDSRUPHLRGHFRQGLo}HVIDFLOLWDGRUDVH
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
GHDWLWXGHV
8PDGDVFRQGLo}HVIDFLOLWDGRUDVGR&DUO5RJHUVpDFRPSUHHQVmRHPSiWLFDTXHFRQ
VLVWHHPHVWDU³VHQVtYHODRVVHQWLPHQWRVHjVUHDo}HVSHVVRDLVTXHRFOLHQWHH[SHULrQFLDD
FDGDPRPHQWRTXDQGRSRGHDSUHHQGrORVµGHGHQWUR¶WDOFRPRRSDFLHQWHRVYrHTXDQGR
FRQVHJXHFRPXQLFDUFRPr[LWRDOJXPDFRLVDGHVVDFRPSUHHQVmRDRSDFLHQWH´ 52*(56
S
0DUVKDOO5RVHQEHUJFRQVLGHUDQGRRVIXQGDPHQWRVGDFRPSUHHQVmRHPSiWLFDDSUH
VHQWDD&RPXQLFDomR1mR9LROHQWDFRPRDOLQJXDJHPGDYLGD³XPDIRUPDGHFRPXQLFDomR
TXHQRVOHYDDQRVHQWUHJDUPRVGHFRUDomR´ 526(1%(5*S ,VVRSRUTXHHP
VXDDERUGDJHPYDORUL]DDOWDTXDOLGDGHGDFRPXQLFDomRTXHSURPRYHULDXPDDXWrQWLFDFR
QH[mRSDUDTXHDYRQWDGHHVSRQWkQHDGHFRQWULEXLUSDUDWUDQVIRUPDomRGRVFRQÀLWRVVXUMD
2WHUPR³QmRYLROrQFLD´pXWLOL]DGRQDPHVPDDFHSomRGH0DKDWPD*DQGKLHVWDGR
FRPSDVVLYRTXDQGRDYLROrQFLDVHDIDVWDGRFRUDomR
6mRTXDWURRVFRPSRQHQWHVGLGiWLFRVGD&RPXQLFDomR1mR9LROHQWDTXHIDFLOLWDPXP
SHUFXUVRSDUDXPDFRPXQLFDomRPDLVFRQVFLHQWHH[SUHVVDGDFRPKRQHVWLGDGHHHQULTXH
FLGDSHODHPSDWLD
2EVHUYDomR ± REVHUYDU DV VLWXDo}HV FRPR HODV VH DSUHVHQWDP WRPDQGR FRQV
FLrQFLDGRTXHpMXOJDPHQWRGRTXHpIDWRREVHUYiYHO
6HQWLPHQWRV±UHFRQKHFHUSRUPHLRGDSHUFHSomRDWHQWDTXDLVVHQWLPHQWRVDIH
WRVHPRo}HVHVHQVDo}HVHVWmRSUHVHQWHV
1HFHVVLGDGHV±FRPSUHHQGHUTXDLVYDORUHVSULQFtSLRVHVLJQL¿FDGRVIXQGDPHQ
WDLVSRGHPHVWDUVHQGRFXLGDGRVRXGHVFXLGDGRV
3HGLGR±H[SUHVVDUGHIRUPDKRQHVWDVLPSOHVHSRVLWLYDDTXLORTXHSUHFLVDSDUD
QXWULUDVXDYLGD
$&RPXQLFDomR1mR9LROHQWDHVWiEDVHDGDHPWUrVSHUVSHFWLYDVLQWUDSHVVRDO±YRFr
FRPYRFrPHVPR±LQWHUSHVVRDO±YRFrVFRPDVGHPDLVSHVVRDVHVLVWrPLFD±YRFrHP
VRFLHGDGH
2 SULPHLUR SRQWR GH FRQH[mR GD &RPXQLFDomR 1mR9LROHQWD FRP D PHGLDomR p QD
SHUVSHFWLYDLQWUDSHVVRDOFRPRSUR¿VVLRQDOGHJHVWmRGHFRQÀLWRVFRPRHVWRXFXLGDQGRGH
PLPPHVPR"3DUDDSRLDUSHVVRDVpIXQGDPHQWDOWHUSULPHLURDXWRHPSDWLDSDUDTXHHQWmR
VHMDSRVVtYHORIHUHFHUDRRXWURHVSDoRSDUDDHPSDWLD
'XUDQWH XPD VHVVmR GH PHGLDomR SRU VXD YH] p SRVVtYHO TXH VHMD HVWLPXODGD D
&RPXQLFDomR1mR9LROHQWDQDSHUVSHFWLYDLQWHUSHVVRDOFRPRVPHGLDQGRVHHQWUHHOHV$
SHUVSHFWLYDVLVWrPLFDSRUVXDYH]HVWiDWUHODGDDRLPSDFWRGDPXGDQoDGHSDUDGLJPDGD
PHGLDomRGDFXOWXUDGHYLROrQFLDSDUDDFXOWXUDGHSD]GHGLiORJRHGHFRRSHUDomR$VVLP
FRPR QD FRQVWUXomR GH VLVWHPDV GH DSRLR SDUD TXH D SDUWLOKD VREUH RV GHVD¿RV GHVVH
FDPLQKDU SRVVD VHU XP HOHPHQWR GH IRUoD SDUD D FRQVWUXomR GDV WUDQVIRUPDo}HV VRFLDLV
GHVHMDGDV
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
2SULPHLURGHJUDXpRHQGXUHFLPHQWRPRPHQWRHPTXHRVSRQWRVGHYLVWDVVHHQULMH
FHPHFROLGHPTXDQGRDFRPXQLFDomRGHL[DGHVHUÀXLGDHVXUJHPDVUHVHUYDVLQWHULRUHV
1HVVDIDVHDSURQWLGmRSDUDFRRSHUDomRpPDLRUGRTXHDFRPSHWLomR
3RUGHEDWHHSROrPLFDHQWHQGHVHDSRODUL]DomRHPH[WUHPRVFRPRSLQL}HVTXHSD
UHFHPVHH[FOXtUHPPXWXDPHQWHFRPVXFHVVLYRVDUJXPHQWRVHFRQWUDDUJXPHQWRV&RQVH
TXHQWHPHQWHKiDOWHUQkQFLDHQWUHFRRSHUDomRHFRPSHWLomR
4XDQGRQRWHUFHLURGHJUDXKiDo}HVHPYH]GHSDODYUDVSHUFHEHVHXPDGHVFRQ
¿DQoDP~WXDHQWUHDVSHVVRDVTXHHQWmRVHRUJDQL]DPHPSDUWLGRVRTXHFRPSURPHWHD
SHUFHSomRVREUHRRXWUR$VVLPDFRPSHWLomRpVXSHULRUDFRPSHWLomR$WpHVWHSRQWRD
DXWRDMXGDDLQGDpSRVVtYHOLVWRpDVWHQWDWLYDVGDVSUySULDVSHVVRDVHQYROYLGDVQRFRQÀLWR
DLQGDVmRH¿FD]HV
1HVVHVHQWLGRXPDPXGDQoDGHFXOWXUDGDYLROrQFLDSDUDDSD]SHUSDVVDSRUDSRLDU
RGHVHQYROYLPHQWRGH³KDELOLGDGHVVRFLDLVQRPDLRUQ~PHURSRVVtYHOGHSHVVRDVSDUDTXH
HPVLWXDo}HVGHFRQÀLWRVHODVSXGHVVHPSUDWLFDURPi[LPRGHDXWRDMXGD´ */$6/
S
-iQRGHJUDXGDVLPDJHQVHFRDOL]}HVKiXPDEUXWDOGLVWkQFLDHQWUHRVSDUWLGRVTXH
MiHVWmRFRPSHUFHSo}HVEDVWDQWHFRPSURPHWLGDVVREUHRVDEHUHDVKDELOLGDGHVGRRXWUR
3RUWDQWR D DMXGD GH SHVVRDV SUy[LPDV TXH QmR HVWHMDP HQYROYLGDV QR FRQÀLWR H WHQKDP
FRQ¿DQoDGDVSDUWHVRXGHSUR¿VVLRQDLVID]VHQHFHVViULDSDUDTXHVHMDPFRPSUHHQGLGDV
DVSHUFHSo}HVGLVWRUFLGDV
2TXLQWRGHJUDXGDHVFDODGDUHIHUHVHDSHUGHUDFDUDRXVHMDTXDQGRXPGRVSDUWL
GRVDFUHGLWDTXHGHVYHQGRXDVUHDLVLQWHQo}HVGHVWUXWLYDVGRDGYHUViULRSHUGHQGRDFUHQoD
QRRXWUR2VDVSHFWRVGROLWtJLRSDVVDPVHUVREUHTXHVW}HVGHSULQFtSLRVGRVHQYROYLGRV
FRPRSRUH[HPSORVREUHUHOLJLmRLGHRORJLDRXYDORUHV
1RVH[WRGHJUDXDFRQIURQWDomRWRUQDVHPDLVUDGLFDOHYLROHQWDSRLVGLDQWHGDHVWUD
WpJLDGHDPHDoDKiUHFtSURFDVH[LJrQFLDVSDUDTXHDRXWUDSDUWHFHGDFRPFRQVWUDQJLPHQ
WRVP~WXRVVREUHDDSOLFDomRGHVDQo}HVGHDFRUGRFRPDFDSDFLGDGHGHVDQFLRQDUTXH
HYHQWXDOPHQWHSRVVXDP
2GHJUDXVHJXLQWHDWDTXHVOLPLWDGRVGHGHVWUXLomRWUDGX]VHQDVDPHDoDVFRQFUH
WL]DGDVHPDo}HVTXDQGRRRXWURpYLVWRFRPRFDWHJRULDGHFRLVDGHVXPDQL]DGR&DPL
QKDVHOHQWDPHQWHHPGLUHomRDRDELVPRTXDQGRDVSDUWHVSHUPDQHFHPREVWLQDGDVFRP
RFRQÀLWR
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
1RRLWDYRGHJUDXGHVXQLmRRGHVHMRpSHODGHVWUXLomRGRRXWURHVWDQGRDFRHVmR
LQWHULRU HQIUDTXHFLGD 'LDQWH GHVVD VLWXDomR D DWXDomR GR PHGLDGRU WRUQDVH PDLV GLItFLO
KDMDYLVWDDQHFHVVLGDGHGHDVSDUWHVHVWDUHPLQWHUHVVDGDVHPFRODERUDUSDUDXPDHYHQWXDO
VROXomR
3RU¿PMXQWRVSDUDRDELVPRpDRQRQRGHJUDXHPTXHDVSHVVRDVMiQmRFRQVHJXHP
PDLVHQ[HUJDURXWUDIRUPDGHDJLUVDFUL¿FDQGRDSUySULDDXWRGHVWUXLomRSDUDDGHVWUXLomR
GRRXWUR$LQGDDVVLPVHPSUHKiHVSDoRSDUDUHÀH[mRRTXHH[LJHGRVHQYROYLGRVRDX
WRHQFRQWURVDLUGRFtUFXORYLFLRVRHQmRVDOWDUSDUDRDELVPRRSWDQGRSHODQmRYLROrQFLD
$0HGLDomR7UDQVIRUPDWLYDQHVVDSHUVSHFWLYDFRQVLGHUDTXHVmRDVSDUWHVTXHGH
WpP D DXWRQRPLD SDUD DFHLWDUHP VHJXLUHP H LQWHUURPSHUHP R SURFHVVR TXH FRQWpP XP
SRWHQFLDO~QLFRSDUDWUDQVIRUPDUXPDLQWHUDomRFRQÀLWXRVDHFRPRUHVXOWDGRJHUDUPXGDQ
oDQRVUHSHUWyULRVPHQWDLVGRVHQYROYLGRVeSRUWDQWRRH[HUFtFLRGDVXDSUySULDDXWRGH
WHUPLQDomRpVHQWLUDLQWHLUH]DGRVHUGLDQWHGDFRPSOH[LGDGHGRFRQÀLWRHWRPDUGHFLV}HV
GHPDQHLUDLQIRUPDGDFRPROKDUSURVSHFWLYRHQWHQGHQGRRSURFHVVRGHDSUHQGL]DGRFRP
RSDVVDGR
2 SRWHQFLDO WUDQVIRUPDWLYR GHFRUUH GD SURIXQGD FRQH[mR GR PHGLDGRU FRP RV PH
GLDQGRVIDYRUHFHQGRDUHJHQHUDomRGHGXDVLPSRUWDQWHVGLQkPLFDVRHPSRGHUDPHQWRHR
UHFRQKHFLPHQWR2HPSRGHUDPHQWRHQWHQGLGRFRPRDFRPSUHHQVmRVREUHRVHQVRGHYDORU
HIRUoDQDSUySULDFDSDFLGDGHGHWRPDUGHFLV}HVHQTXDQWRRUHFRQKHFLPHQWRpWHUHPSDWLD
SHODVLWXDomRGRRXWUR
4XDQGRXPDGDVSDUWHVHVWiIUDJLOL]DGDWHQGHDDSUHVHQWDUFRPSRUWDPHQWRVTXHGH
QRWDPLQVHJXUDQoDFRQIXVmRPHGRGHVRUJDQL]DomRHLQFHUWH]DVHQGRDVVLPQHFHVViULR
RVHXHPSRGHUDPHQWR3RURXWURODGRTXDQGRXPDSHVVRDHPFRQÀLWRHVWiDXWRFHQWUDGD
DGRWDSRVWXUDVDXWRSURWHWLYDVGHIHQVLYDVKRVWLVHVWDQGRIHFKDGDSDUDRRXWURVHQGRQH
FHVViULRRUHFRQKHFLPHQWRGHRXWURVSRQWRVGHYLVWD
1HVVHPRGHORGHPHGLDomRRPHGLDGRUpXPWHUFHLURVHPLQWHUHVVHRXGLUHWLYLGDGH
QD FRQGXomR GRV UHVXOWDGRV GR SURFHVVR SRLV DWXD GH DFRUGR FRP D SHUVSHFWLYD WUD]LGD
SHORVPHGLDQGRVHPDQWpPXPDFRQWtQXDFRQH[mRFRPHOHV(PUD]mRGLVVRQmRVHHV
WDEHOHFHUUHJUDVSDUDDGLQkPLFDGRSURFHVVRGHFRPXQLFDomRWUDEDOKDVHFRPRGLiORJR
GDIRUPDTXHHOHVHDSUHVHQWDVHPLQWURGX]LUTXDOTXHUFRPSRQHQWHDUWL¿FLDOQDFRQYHUVD
eHQWHQGHURPHGLDGRUFRPRFRODERUDGRUQRTXHIRU~WLOSDUDDVSDUWHVHHQTXDQWR
DVVLPIRUSRLVVmRHODVTXHFRQWURODPRSURFHVVRGHVGHDDGHVmRjPHGLDomRjFRQWLQXL
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
GDGHHDRDFRUGR$VWpFQLFDVXWLOL]DGDVYLVDPDRHVWtPXORGRÀX[RFRQWtQXRGDIDODSDUD
R VXFHVVLYR DSURIXQGDPHQWR GDV TXHVW}HV WUD]LGDV 3RUWDQWR D FRQH[mR p XP GHYHU GR
PHGLDGRURTXHSURSLFLDXPHVWtPXORjUHÀH[mRVREUHRVFRPSRUWDPHQWRVGRVPHGLDQGRV
TXDQGRHOHVWRPDPFRQVFLrQFLDGHVXDVSUySULDVGLQkPLFDVUHODFLRQDLV
2SDSHOGRPHGLDGRUFRQVHTXHQWHPHQWHpFXLGDUGDLQWHUDomRHQWUHDVSDUWHVSDUD
TXHHODVSRVVDPVXSHUDUHVVDFULVHHFRFULDUHPXPDFRQYLYrQFLDFRQVWUXWLYD'HVVHPRGR
pRIHUHFLGRXPQRYRSDUDGLJPDRPHGLDGRUFRODERUDFRPRTXHFRPRHSDUDRTXHTXLVH
UHPDVSDUWHV2FHQWURGRSURFHVVRpROKDUSDUDDVSHVVRDVHVWLPXODQGRRVHXSRWHQFLDO
HRVHOHPHQWRVGHPXGDQoDVSDUDXPDLQWHUDomRGLIHUHQWHFRPHVFXWDSOHQDSDUDTXHR
GLiORJRVHMDWUDQVIRUPDGRU
2DXWRUVXJHUHRXVRGDVOHQWHVGDWUDQVIRUPDomRGHFRQÀLWRVSDUDHQ[HUJDUDVLWXD
omRLPHGLDWDRVSDGU}HVVXEMDFHQWHVHFRQWH[WREHPFRPRDHVWUXWXUDFRQFHLWXDOGDVUH
ODo}HVRXVHMD³FULDUXPDHVWUXWXUDFDSD]GHWUDWDUGRFRQWH~GRGRFRQWH[WRHGDHVWUXWXUD
GRUHODFLRQDPHQWR´ /('(5$&+S
0XLWRHVWiVHQGRSURGX]LGRVREUHRWHPDGDPHGLDomRGHFRQÀLWRVFRQWULEXLQGRSDUD
RFRQWtQXRDSHUIHLoRDPHQWRGRVSUR¿VVLRQDLVHRFRPSDUWLOKDPHQWRGDVH[SHULrQFLDVIDYR
UHFHDPHOKRULDGDTXDOLGDGHGDVDWLYLGDGHVGHVHPSHQKDGDV
2 OLYUR &LUDQGD GR 6(5 ODQoDGR QR PrV GH RXWXEUR GH SHOD DXWRUD &ULVWLQD
/REDWRUHSUHVHQWDRHVIRUoRHPWUDGX]LUGHIRUPDO~GLFDHOHPHQWRVGD&RPXQLFDomR1mR
9LROHQWDWDLVFRPRRSURSyVLWRRSURFHVVRHRVGHVGREUDPHQWRV7XGRLVVRHPXPDOLQ
JXDJHP DFHVVtYHO SDUD FULDQoDV H FRQWULEXLU SDUD D GLVVHPLQDomR GR WHPD HP GLIHUHQWHV
FRQWH[WRV2OLYURVXUJLXGHXPDP~VLFDFULDGDSHODDXWRUDDSUHVHQWDXPIRUPDWRLQWHUDWLYR
FRPTXHVW}HVTXHGLDORJDPFRPDUHDOLGDGHGRVOHLWRUHVHDLQGDSRVVLELOLWDDRVPHVPRVD
RSRUWXQLGDGHGHFRORULUHPDVLOXVWUDo}HV
2IRUPDWRGROLYURIRLSHQVDGRGHIRUPDDIDYRUHFHUDDXWRGHWHUPLQDomRFRPDFRQV
WUXomRGHDXWRQRPLDVDSDUWLUGHXPDSHUVSHFWLYDHPSRGHUDGRUDWUD]HQGRXPDUHÀH[mRTXH
IDYRUHFHDFRQH[mRFRPDVSUySULDVHVFROKDVHWDPEpPRUHFRQKHFLPHQWRQXPDSHUVSHFWL
YDGHFRQVWUXomRGHHPSDWLDFRPRRXWUR
3RGH VHU XVDGR WDQWR QD IRUPDomR SDUD GHVHQYROYLPHQWR GH KDELOLGDGHV SDUD OLGDU
FRPRFRQÀLWRRXPHVPRGXUDQWHRSURFHVVRGHPHGLDomRHVSHFLDOPHQWHTXDQGRKiXPD
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
HVFDODGDDSURIXQGDGDGRFRQÀLWRHDVSDUWHVHVWmRSURIXQGDPHQWHLPSDFWDGDV,VVRSRUTXH
RDWRGHSDUDUGHIDODUVREUHDVFLUFXQVWkQFLDVHPVLSDUDOHUHHQWHQGHUDLQWHQomRHRSUR
FHVVRVHJXLGRQDPHGLDomRLQVSLUDGRSHOD&RPXQLFDomR1mR9LROHQWDpSRVVtYHOFULDUXP
DPELHQWHVHJXURGHDEHUWXUDGRHVSDoRGHDXWRGHWHUPLQDomRGRVPHGLDGRVIDYRUHFHQGRD
WRPDGDGHGHFLV}HVTXHSURPRYDDWUDQVIRUPDomRGHLQWHUDo}HVHXPDQRYDPHQWDOLGDGH
SDUDOLGDUFRPRVPRWLYDGRUHVGRFRQÀLWR
,QLFLDOPHQWH SHQVDGR FRPR XP UHFXUVR GH LQWHUDomR GRV DGXOWRV FRP DV FULDQoDV
ROLYURSRUXWLOL]DUPHWiIRUDVWHUXPDPHORGLDQDVXDFRQVWUXomRHGHVHQKRVSDUDFRORULU
SHUPLWHWDPEpPTXHRDGXOWRVR]LQKRDFHVVHVXDFULDQoDLQWHULRU
)RUDPUHDOL]DGDVDWLYLGDGHVFRPDGXOWRVQDV&DVDVGD)DPtOLDGR7ULEXQDOGH-XVWLoD
GR(VWDGRGR5LRGH-DQHLURQRV)yUXQV5HJLRQDLVGH6DQWD&UX]/HRSROGLQDH%DQJX
DVVLPFRPRQRV&HQWURV-XGLFLiULRVGH6ROXomRGH&RQÀLWRVH&LGDGDQLDGRV)yUXQV5H
JLRQDLV GH -DFDUHSDJXi H GH 1RYD ,JXDoX 1HVVDV RSRUWXQLGDGHV IRL SRVVtYHO LGHQWL¿FDU
RLPSDFWRGDUHÀH[mRVREUHPHPyULDVHVRQKRVGDpSRFDGHFULDQoDQRDGXOWRTXHKRMH
GHVHPSHQKDDDWLYLGDGHGHPHGLDGRUHGXFDGRURXVHUYLGRUS~EOLFR
$VVLP WUD]HU R O~GLFR GD FLUDQGD HVVH WLSR GH GDQoD H P~VLFD FDUDFWHUtVWLFD SHOD
IRUPDomRGHXPDJUDQGHURGDSHUPLWHXPPRPHQWRGHXQLmRGHEULQFDGHLUDHGHDOHJULD
7XGRLVVRIDYRUHFHQGRXPDFRQH[mRWmRIXQGDPHQWDOSDUDWUDQVIRUPDomRGHFRQÀLWRV
$GHPDLVQDQRVVDHGXFDomRQmRpFRPXPIDODUPRVVREUHDVQRVVDVHPRo}HVDIH
WRVRXVHQWLPHQWRVHQWmRHVVHOLYURFKHJDFRPHVVDDEHUWXUDSDUDXPDDXWRREVHUYDomR
3RU H[HPSOR YRFr VDEHULD GL]HU FRPR HVWi VH VHQWLQGR DJRUD" 6HJXH XPD OLVWD
FRP YRFDEXOiULR SDUD DSRLDU YRFr QHVVD PLVVmR j YRQWDGH DOHJUH DOtYLR DQJ~VWLD DQL
PDGR D HQFDQWDGR D DSDWLDDYHUVmRUHSXOVDFL~PHFRQFHQWUDGR D FRQIXVR D FXOSD
FXULRVR D HPSROJDGR D GHVDSRQWDPHQWRSHVDUGHVSUH]RQRMRGRUHXIRULDLPSRWrQFLD
PHGRSUHRFXSDGR D UDLYDI~ULDVHUHQR D VREUHFDUUHJDGR D VROLGmRWULVWH]DYHUJRQKD
YLEUDQWH
6. CONCLUSÃO
8PFRQÀLWRDWLQJHDWRWDOLGDGHHPQyVQRVVRVVHQWLPHQWRVHSHQVDPHQWRV&RQÀL
WRVH[LJHPGHQyVWXGRRTXHWHPRVSDUDRIHUHFHU´ *$/781*S HQWmRRXVR
HFULDomRGHPDWHULDLVGHDSRLRSHORVPHGLDGRUHVUHSHUFXWHQDTXDOLGDGHGRSURFHVVRDR
FRPSUHHQGHURVHXSDSHOGHGDURVXSRUWHQHFHVViULRjVSHVVRDVQHVVHPRPHQWRGHFULVH
$&RPXQLFDomR1mR9LROHQWD³>@QRVDMXGDDQRVOLJDUPRVXQVDRVRXWURVHDQyV
PHVPRVSRVVLELOLWDQGRTXHQRVVDFRPSDL[mRQDWXUDOÀRUHVoD´ 526(1%(5*S
DEULQGRHVSDoRSDUDRVVHQWLPHQWRVHDVQHFHVVLGDGHVQDVLQWHUDo}HVKXPDQDVWRUQDQGR
DVPDLVKRQHVWDVHHPSiWLFDV
9LPRVTXHROLYUR&LUDQGDGR6(5IRUWDOHFHHVVHHVSDoRGHLQWHUDomRWDQWRSDUDFRP
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
DSHVVRDVXDWUDMHWyULDSHVVRDOHUHVSRVWDVDRVFRQÀLWRVTXDQWRQRQtYHOGDLQWHUDomRFRP
DVSHVVRDVQXPSURFHVVRTXHIDYRUHFHDFXOWXUDGDSD]3RGHVHUXVDGRSHORPHGLDGRU
HPFRQWULEXLQGRSDUDDWUDQVIRUPDomRGRVFRQÀLWRVDQtYHOLQWUDSHVVRDOLQWHUSHVVRDOHVLV
WrPLFR
3ULPHLUDPHQWHHQWHQGHQGRVHXVSUySULRVOLPLWHVQDDWXDomRFRPRDTXHVWmRWRFDR
VHXVHU"+iDVSHFWRVVHQVtYHLVTXHSUHFLVDPVHUFRQVLGHUDGRVSDUDTXHQmRKDMDLQWHUIH
UrQFLDGDVKLVWyULDVSHVVRDLV"
(VSHFLDOPHQWHSRGHVHUXVDQGRHPGLYHUVRVPRPHQWRVGRGHJUDXGDHVFDODGDGR
FRQÀLWRDVSHVVRDVVHHQFRQWUDPHQGXUHFLPHQWRGHEDWHHSROrPLFDDo}HVHP
YH]GHSDODYUDVLPDJHQVHFRDOL]}HVSHUGHUDFDUDHVWUDWpJLDGHDPHDoD
DWDTXHVOLPLWDGRVGHGHVWUXLomRGHVXQLmRHMXQWRVSDUDRDELVPR
$VVXPLQGRTXHFDGDHVWiJLRGHPDQGDXPDIRUPDGHDWXDomRGLIHUHQWHQDPHGLGD
HP TXH R JUDX GH FRRSHUDomR UHGX] D FDGD GHJUDX HP FRQWUDSDUWLGD D FRPSHWLomR DX
PHQWD(PFDGDHVWiJLRRHQIRTXHGDOHLWXUDSRGHVHUGDGRGHIRUPDGLIHUHQWH6REUHWXGR
FRQVLGHUDQGRTXHPHGLDUHVWDULPEXtGRGRGHVHMRGHFRFULDUQRYDVLQWHUDomRSRVVtYHLV
1D0HGLDomR7UDQVIRUPDWLYDRPHGLDGRUFXLGDSDUDTXHVXDDWXDomRQmRLQWURGX]D
HOHPHQWRVDUWL¿FLDLVQDGLQkPLFDGHFRPXQLFDomRHQWUHDVSHVVRDVHPFRQÀLWRQmRHVWLSXOD
UHJUDVSDUDRGLiORJR$VVLPRVSULQFtSLRVGDQmRGLUHWLYLGDGHHGDDXWRGHWHUPLQDomRGDV
SDUWHVVmRUHVJXDUGDGRVGXUDQWHWRGRRSURFHVVR
+i QHVVD DERUGDJHP XPD FRQH[mR LQWHQVD HQWUH R PHGLDGRU H DV SDUWHV 1HVVH
VHQWLGR'DQLHO*ROHPDQ D¿UPDTXH³XPDUHODomRHPSiWLFDH[LJHDWHQomRFRQMXQWD
±IRFRP~WXR´&RQVLGHUDUHVVDSHUVSHFWLYDQDPHGLDomRpWUD]HUDVSDUWHVSDUDRPRPHQWR
SUHVHQWHVHPGHVFRQVLGHUDURTXHKRXYHQRSDVVDGRPDVFRPROKDUYROWDGRSDUDDUHÀH
[mRVREUHFRPRHVWmRDJRUDHFRPRGHVHMDPHVWDUQRIXWXUR
(VVDYLVmRpXPFRQYLWHDRGLiORJRHjDSUHQGL]DJHPSRUPHLRGRFRPSDUWLOKDPHQWR
GHGLIHUHQWHVSRQWRVGHYLVWDFRQVLGHUDQGRDPHGLDomRFRPRXPSURFHVVRQRTXDODVSHV
VRDVSRGHPGHVHQYROYHUVXDVKDELOLGDGHV HFRPSHWrQFLDVSDUDDSUHFLDUHPRPHOKRUHP
VLHGRRXWUR(QWHQGHVHRGLiORJRQDFRQFHSomRGH'DYLG%RKPSDUDTXHP³RGLiORJRp
PDLVXPDSDUWLFLSDomRQDTXDOQmRMRJDPRVXQVFRQWUDRVRXWURVPDVFRPFDGDXPGHOHV´
2PHGLDGRUSRUWDQWRpUHVSRQViYHOSRUDVVHJXUDUXPDPELHQWHVHJXURSDUDDFRQ
YHUVDDVVLPFRPRSRUHVWDEHOHFHUFRQ¿DQoDFRPRVPHGLDQGRVSDUDTXHHOHVSRVVDPIDODU
VREUHVXDVTXHVW}HVQDSURIXQGLGDGHHQRWHPSRTXHGHVHMDUHP
3DUDWDQWRRDXWRGHVHQYROYLPHQWRpXPFDPLQKRFRQWtQXRQmRKiGHVWLQRFHUWRpQR
FRWLGLDQRTXHRVHUKXPDQRVHID]HUHID]DSUHQGHQGRDPDQGRUHVVLJQL¿FDQGRWUDQVIRU
PDQGR6HUPHGLDGRUWDPEpPpXPHWHUQRUHLQYHQWDUFXLGDGRGDVUHODo}HVGDVQHFHVVLGD
GHVGRVYDORUHVHGRVVHQWLPHQWRVGDVSHVVRDVTXHHVWmRHPFRQÀLWR
&RQIRUPHH[S}HP*ROHPDQH6HQJHpWHUIRFRLQWHUQRQRRXWURHWDPEpPH[WHUQR
RXVHMDXPWULSORIRFRFRQVLGHUDQGRRVHXVHURVRXWURVVHUHVHRVLVWHPDQRTXDOWRGRV
HVWmRLQVHULGRV(VVHROKDUpPDLVDPSORSUHVVXS}HXPDSHUFHSomRGDFRPSOH[LGDGHGDV
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ
LOBATO, Cristina Danielle P.; ALVES, Fernanda Fagundes - A criação de material de apoio na atividade de mediação
UHODo}HVLQYHVWLQGRGLDULDPHQWHQRSURFHVVRSHVVRDOGHDSHUIHLoRDPHQWRGDDXWRFRQVFLrQ
FLDGDDXWRJHVWmRGDHPSDWLDHGHKDELOLGDGHVVRFLDLV
$VVLPDHODERUDomRGHPDWpULDVSHGDJyJLFRVHRFRPSDUWLOKDPHQWRGHH[SHULrQFLDV
SHUPLWHTXHRVSUR¿VVLRQDLVHVWHMDPHPFRQVLGHUDQGRWDPEpPRDXWRFXLGDGRHFRQVWUXLQGR
VLVWHPDVGHDSRLReXPFRQVWDQWHYLUDVHUPHGLDGRURXTXHPVDEHPHGLDURDPRU
REFERÊNCIAS
%86+5REHUW$%DUXFK)2/*(5-RVHSK3The promise of mediation:WKHWUDQVIRUPDWLYHDSSURDFK
WRFRQÀLFW6mR)UDQFLVFR-RVVH\%D\S
*$/781*-RKDQTranscender e transformarXPDPXGDQoDDRWUDEDOKRGHFRQÀLWRV6mR3DXOR3DODV
$WKHQDS
*,/%(57(OL]DEHWKGrande MagiaYLGDFULDWLYDVHPPHGR5LRGH-DQHLUR2EMHWLYDS
*/$6/ )ULHGULFK $XWRDMXGD HP FRQÀLWRV XPD PHWRGRORJLD SDUD UHFRQKHFLPHQWR H VROXo}HV GH
FRQÀLWRVHPRUJDQL]Do}HV6mR3DXOR$QWURSRVy¿FD$',*2S
*2/(0$1'DQLHOFocoDWHQomRHVHXSDSHOIXQGDPHQWDOSDUDRVXFHVVR5LRGH-DQHLUR2EMHWLYD
/('(5$&+-RKQ3DXO7UDQVIRUPDomRGH&RQÀLWRV6mR3DXOR3DODV$WKHQDS
52*(56&DUOTornar-se pessoa6mR3DXOR0DUWLQV)RQWHV
5HFHELGRHP
$FHLWRHP
3RUWR$OHJUH56%UDVLOଉ5HYLVWDGD(6'0ଉYଉQ