Under close supervision within clearly defined guidelines, design, develop, document, test, and

debug, and support new and existing software systems and/or applications built on the
ServiceNow cloud-based workflow automation PaaS. This includes implementation of out-of-
the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents,
AI, as well as ServiceNow Mobile applications, at the Pro or Enterprise level. It would also
include custom applications built on the Now Platform as needed by the business.

Accountable for complying with all laws and regulations associated with duties and
responsibilities

Education

 Associate's degree in Computer Science or related field required

 Bachelor's degree in Computer Science or related field preferred
 Two years of related experience can be used in lieu of an Associate’s degree.

Work Experience

 Educational background and/or experience using general development technologies (i.e.,

C#, JavaScript, HTML/CSS, Python, SSRS, SSIS, SQL Coding, XML, CSS, REST) or
comparable computing technology(i.e. .NET, Java, BI, ERP, Mobile Development) or
comparable cloud platform (Salesforce, Power Platform, WorkDay, SAP, Oracle Cloud,
Mendix, Appian, etc.) as approved by the hiring manager.
 Preferred educational background and/or experience with Cloud providers such as AWS
or Azure
 Preferred educational background and/or experience in agile methodologies, DevOps,
CI/CD, Agile/Scrum methodologies.
 ServiceNow experience preferred
 Preferred educational background and/or experience with Oauth2, APIs, Microservices
 Preferred educational background and/or experience with GitHub, DevOps practices,
Agile/Scrum Practices, pipelines and automated deployments.

Skills And Abilities

 Requires the knowledge and ability to analyze and solve complex, logical problems.
 Excellent communication, analytical & development skills required.
 Ability to think strategically, balance long and short-term priorities.
 Ability to establish and maintain a high level of trust and confidence with clients;
establish strong working relationships with business and technology partners at all levels;
exercise sound judgment; collaborate effectively with peers, subordinates and superiors.
 Must understand the software development lifecycle (SDLC).
 Ability to adapt to change. Must be able to work in Agile fashion, Scrum / SAFe /
DevOps
 Ability to develop and deploy software in DevOps, CI/CD Environment.
  Ability to keep up with fast changing cloud technologies such as ServiceNow, Azure,
AWS.
 Ability to multitask and prioritize a heavy workload in a fast paced, dynamic
environment.
 Understanding of business operations and key business drivers (or aptitude to develop
understanding quickly).
 The candidate must be flexible in terms of working practices as the role requires on call
rotation which might include some evening, weekend and holiday work.

Licenses and Certifications

 None Required

Accountabilities And Essential Functions

 Serve as technical resource and assist on future development projects as we expand use of
the platform. Leverage ServiceNow IntegrationHub to integrate with other cloud
providers such as AWS, Azure, Microsoft 365 and Workday.
 May participate in full Agile software development life cycle including requirements
analysis and design as performed in SAFe and Scrum. May write technical specifications
based on conceptual design and stated business requirements.
 Identify and evaluate new technologies and new ServiceNow modules for
implementation. Analyze code to find causes of errors and revise programs as needed.
 Participate in software design meetings and analyze user needs to determine technical
requirements. Consult with end user to prototype, refine, test, and debug programs to
meet needs
 Gather information from stakeholders to document functional, system, and data
requirements.
 Maintain knowledge of departmental service offerings and business requirements to
ensure solutions efficiently and effectively meet business needs
 Create custom applications primarily on the ServiceNow Platform and/or other platforms
as needed.
 Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate
and audit business processes
 Collaborate with stakeholders by creating and refining user stories in an Agile
development framework.
 Participate in professional meetings with business stakeholders and teammates.
 Participate in certifying all applications for use after a ServiceNow upgrade completes.
 Performs continuous learning concerning the ever-changing ServiceNow platform.
Learns about new modules, reads, and understands release-notes, documents findings and
presents findings to the team.
 Analyze results of testing to ensure technology solution matches the organization's
business needs.
 Research and remain informed of new technology and development tools.
 Provide support to the testing team on an as needed basis.
 Document system problems and resolutions for future reference.
 Understands IT Departmental Goals and Objectives and delivers work products to
contribute to those goals.
 Provides technical support and troubleshooting assistance on software application related
issues.