Chapter 14 Interviewing and Following Up

Chapter 14 Interviewing and Following Up
1. An important question to be asking yourself during a job interview is _______?

a. when will my start date be
b. where do I want to live
c. do I want to work for this organization
d. how quickly could I be promoted
ANSWER: c
RATIONALE: A job interview is a two-way street. Both the employer and the applicant will be evaluating one
another. As a result, most people consider job interviews extremely stressful. However, learning about
the job process can make you better prepared and less stressed. One important question to ask yourself
as you prepare for your interview is, Do I really want to work for this organization?
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 474
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJE ESBC.GULO.23.14.01 - 14.01
CTIVES:
NATIONAL STANDUnited States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
ARDS:
TOPICS: Sharpening Your Interview Skills
KEYWORDS: Bloom's: Understand
DATE CREATED: 1/11/2022 2:17 PM
DATE MODIFIED: 3/10/2022 5:00 PM
2. A job interview provides an opportunity for you to expand on the information in your resume, convince the employer of
your potential, and _______.
a. find out who else is applying for the position
b. be shown the space and desk where you might be working
c. meet with all the company's employees.
d. learn more about the job and the company.
ANSWER: d
RATIONALE: A job interview is an opportunity for you to convince the employer of your potential, learn more
about the job and the company, and expand on the information your résumé.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 1

3. Which of the following statements about screening interviews is correct?

a. Screening interviews are conducted after hiring/placement interviews.
b. Screening interviews are always conducted face-to-face.
c. Most screening interviews are conducted during job fairs.
d. Companies use screening interviews to save time and money.
ANSWER: d
RATIONALE: Companies use screening interviews to save time and money by weeding out lesser-qualified
candidates before scheduling a hiring/placement interview. Although some screening interviews are
conducted during job fairs or on college campuses, most take place on the telephone. However, some
screening interviews are also conducted online or through multiple-choice questionnaires.
POINTS: 1
REFERENCES: p. 475
CTIVES:
ARDS:
4. Which type of hiring/placement interview is the most common?

a. Sequential interview
b. Online interview
c. Panel interview
d. One-on-one interview
ANSWER: d
RATIONALE: The most common type of hiring/placement interview is the one-on-one interview. In one-on-one
interviews, you can expect to sit down with a company representative and talk about the job and your
qualifications.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
5. Panel interviews are typically conducted by people who will be your supervisors and colleagues. An important
advantage of the panel interview is _______.
a. allowing the company to measure the candidate's leadership and communication skills
b. saving company money on repeated interviews and related costs
c. determining the best candidate through multiple interviews
d. testing the reactions of a candidate during nerve-racking situations
ANSWER: b
RATIONALE: Panel interviews are advantageous because they save the company time and money, and they
demonstrate team operations within a company.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
LEARNING OBJEC ESBC.GULO.23.14.01 - 14.01
TIVES:
NATIONAL STAND United States - BUSPROG.ESBC.GULO.23.01.02 - DISC.ESBC.GULO.23.01.02
ARDS:
6. Which of the following should you do during a panel interview?

a. Contact each panel member personally beforehand.
b. When answering a question, maintain eye contact only with the person who posed the question.
c. Use your laptop to take notes during the interview.
d. Demonstrate active listening skills by leaning slightly forward and maintaining eye contact will all panel
members.
ANSWER: d
RATIONALE: In a panel interview, demonstrate active listening skills by maintaining eye contact with all panel
members throughout and leaning slightly forward.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
7. Global Connections Inc. is interviewing several candidates for a leadership position requiring strong communication
skills. What form of interview will help the interviewer assess the candidate’s communication style and leadership skills?
a. A one-on-one interview conducted by the human resources director
b. A stress interview conducted by the head of the programming division
c. A computer screening interview to test applicants' programming skills
d. A group interview of several candidates at one time
ANSWER: d
RATIONALE: Global Connections Inc. should use the group interview, which is a common form of interview used
to measure leadership skills and communication styles.
POINTS: 1
REFERENCES: pp. 475-476
CTIVES:
ARDS: United States - BUSPROG.ESBC.GULO.23.06.06 - DISC.ESBC.GULO.23.06.06
United States - BUSPROG.ESBC.GULO.23.06.07 - DISC.ESBC.GULO.23.06.07
KEYWORDS: Bloom's: Apply
8. Which of the following is a correct description of a sequential interview?

a. You must be totally committed to the job and the company to participate in a sequential interview, which
often takes weeks or even months to complete.
b. You can assume that later interviewers know what was said in a previous interview because sequential
interviews are designed to save time.
c. As sequential interviews progress, interviews become more in-depth, which means that you need to know
even more about the company.
d. As an applicant, you should never repeat yourself because each interviewer will brief the other interviewers,
making it unnecessary for you to answer the same questions.
ANSWER: c
RATIONALE: The sequential interview is completed over a period of hours or days as a series of individuals conduct
increasingly in-depth, one-on-one interviews with the candidate, which require the candidate to be
even better prepared and to know even more about the company.
POINTS: 1
REFERENCES: p. 476
CTIVES:
ARDS:
9. What is a key benefit for the candidate of one-way video interviewing?

a. One-way video interviewing is less stressful than other types of interviews.
b. It lets the candidate be interviewed at their leisure without having to travel to distant locations.
c. The candidate does not have to dress professionally for this type of interview.
d. This type of interview saves the candidate time.
ANSWER: b
RATIONALE: The one-way video interview is one where the candidate responds to a list of questions and creates a
video recording of the answers. The key benefit for the candidate is that they can be interviewed at
their leisure without having to travel to a distant location.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 476
CTIVES:
ARDS:
10. What is a key advantage for the employer of two-way video interviewing?
a. It allows the candidate to see the employer.
b. It provides a forum that helps employers assess a candidate’s communication skills, body language, and
personality.
c. It allows the employer to record the interview.
d. It helps to make the interview shorter.
ANSWER: b
RATIONALE: Many companies today use technology to interview job candidates from a distance. These kinds of
interviews save both companies and job candidates time and money. A key advantage for the
company of the two-way video interview is that they can assess the candidate’s communication skills,
body language, and personality.
POINTS: 1

REFERENCES: p. 476
CTIVES:
11. Which of the following telephone tips should you follow during your job search?
a. Create a unique, edgy voice mail message to demonstrate your individuality.
b. Prepare others who live with you to speak professionally and take complete messages.
c. Answer your cell phone any time it rings so that you don't miss the opportunity to speak with a potential
employer.
d. Hire a professional to record your voice mail message to ensure that proper articulation, enunciation, and
vocal intonations are used.
ANSWER: b
RATIONALE: Prepare family members or roommates for the anticipated calls by stressing the importance of
speaking professionally and taking complete messages.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 478
CTIVES:
TOPICS: Before the Interview
12. Krista receives an unexpected phone call from a potential employer. Which of the following should she do?
a. Try to schedule an interview for a Friday afternoon.
b. Avoid taking notes during the call because it can take too much time.
c. Assertively begin discussing her qualifications for the position.
d. If she feels caught off guard by the call, ask whether she may call back in a few minutes.
ANSWER: d
RATIONALE: Ensure a positive first impression via phone by asking if you can call back in a few minutes if you feel
caught off guard by the call.
POINTS: 1
REFERENCES: p. 478
CTIVES:
13. Which of the following is correct advice about conducting company research?
a. Cancel the interview if you learn information that tells you that you don't wish to work for the company.
b. To make the interview feel more informative, ask questions to suggest that you don't know much about the
organization.
c. Avoid connecting on social media with people who work at the company.
d. Examine the company's ads and promotional materials.
ANSWER: d
RATIONALE: Analyzing a company's promotional materials (such as sales and marketing brochures) can help you
be informed about its systems and mission.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 479
TIVES:
ARDS:
14. Rebecca has an interview with a large company in a nearby city. Before the interview, she should learn about the
company’s mission and goals, the company’s customers and competitors, and the _______.
a. company dress code policy
b. cost of parking
c. management structure and names of leaders
d. company’s retirement and vacation benefits
ANSWER: c
RATIONALE: Rebecca should research what the company’s mission and goals are, who their customers and
competitors are, and their management structure and names of leaders. In addition, she should learn
about the company's size, number of employees, culture, reputation in the community, financial
condition, future plans, and strengths and weaknesses.
POINTS: 1
CTIVES:
ARDS:
15. Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain
problem areas on your résumé, deciding on professional attire, and _______.
a. informing your current employer of your plans
b. preparing success stories
c. writing a resignation letter
d. purchasing a gift for the interviewer
ANSWER: b
RATIONALE: When preparing for the interview, you should practice answering possible questions, prepare
explanations of problem areas, select professional attire, clean up your online presence, and prepare
success stories.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 480
CTIVES:
ARDS:
16. Braden is preparing several success stories prior to his job interview for a sales representative position. Which of the
following scenarios would help to illustrate Braden’s skills relative to sales?
a. A story about a lemonade stand that Braden ran when he was a child

b. A story about working as part of a team in college to prepare a classroom presentation about a company's
history
c. A story about volunteering for a local food bank over the holidays
d. A story about developing a new sales technique that increased his customer sales by 30 percent over a six-
month period
ANSWER: d
RATIONALE: The best success stories are specific examples of your educational and work experiences
demonstrating your qualifications for the position. These stories should incorporate numbers
whenever possible. Braden should prepare for the interview a story describing a success that
specifically demonstrates his skills at selling.
POINTS: 1
REFERENCES: p. 480
CTIVES:
17. Because many companies now use social networking sites to screen job candidates, you should remove any photos,
content, and links that could make you look unprofessional, remove any negative reviews you may have written on sites
such as Amazon, and _______.
a. make your personal social networking pages available to anyone who wishes to view them
b. make your personal social networking pages private
c. make sure that you have a lot of connections on social media to show that you are popular and well-liked
d. discuss your current job and your search frequently on social media so that friends and family will know
ANSWER: b
RATIONALE: Clean up your online presence to make sure that it presents a professional image by removing
questionable content, staying positive, and making your personal social networking pages private.
POINTS: 1
CTIVES:
18. Which of the following is correct advice when traveling to and arriving at your interview?
a. Limit grooming time because the more time you have, the more nervous you will get.
b. If something unexpected happens causing you to be late, immediately call the interviewer to explain what is
happening.
c. If you smoke on the way to the interview, brush your teeth or chew some gum when you arrive and liberally
apply perfume or cologne.
d. Arrive at the interview 15 to 20 minutes early and greet the receptionist promptly on arrival.
ANSWER: b
RATIONALE: Contact the interviewer right away if you are delayed unexpectedly. Also, give yourself plenty of
grooming time, don't smoke or eat anything messy or smelly on the way to the interview, and don't
load up on perfume or cologne. Finally, arrive at the interview five or ten minutes early, but not
earlier.
POINTS: 1
REFERENCES: p. 481
CTIVES:
DATE MODIFIED: 3/18/2022 8:55 AM
19. When you enter the office for an interview, _______.

a. greet the interviewer confidently, and wait for him or her to initiate a handshake
b. avoid direct eye contact so that you do not make others feel uncomfortable
c. introduce yourself to the receptionist, and wait to be invited to sit
d. immediately open your briefcase to sort through your contents to locate copies of your résumé
ANSWER: c
RATIONALE: Introduce yourself to the receptionist and wait to be invited to sit. Remember that you will be judged
by everyone and try to remain calm and confident. In addition, greet everyone, establish eye contact,
and initiate a handshake with your interviewer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 481
CTIVES:

20. To help reduce your fears about interviews, get as much interview practice as you can, take deep breaths while waiting
for the interview to begin, and _______.
a. let the interviewer have complete charge of the entire interview.
b. avoid rehearsing frequently asked questions because you will sound too rehearsed and unnatural
c. rehearse answers to the most frequently asked interview questions.
d. be more spontaneous by going into the interview without any expectations
ANSWER: c
RATIONALE: It is normal to feel nervous during an interview. Things you can do to reduce your fears are to get as
much interview practice as you can, take deep breaths while waiting for the interview to begin, and
rehearse answers to frequently asked interview questions. You can also find out in advance how the
interview will be structured.
POINTS: 1
CTIVES:
ARDS:
21. You can send positive nonverbal messages during your interview by dressing professionally, controlling your body
movements, making eye contact, and _______.
a. arriving on time
b. using gender-neutral language
c. presenting success stories to respond to behavioral questions
d. preparing thoroughly
ANSWER: a
RATIONALE: Positive nonverbal messages can be sent by arriving on time, being courteous, dressing professionally,
greeting the interviewer confidently, controlling your body movements, making eye contact, listening
attentively, and smiling. Other answer choices are not nonverbal messages.
POINTS: 1
DIFFICULTY: Easy

CTIVES:
ARDS:
TOPICS: During the Interview
22. Which of the following is appropriate nonverbal behavior to display during an interview?
a. Sit erect, leaning forward slightly to show interest and confidence.
b. Change positions often and gesture as frequently as possible to convey high energy.
c. Lean forward, resting your arms on the desk or table before you, to indicate control.
d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.
ANSWER: a
RATIONALE: Appropriate posture is erect posture, leaning slightly forward to appear confident and interested. You
should not slouch, gesture excessively, or lean on a desk.
POINTS: 1
CTIVES:
ARDS:
23. Which of the following is correct advice when answering interview questions?
a. Focus your answers on your strengths but reveal a weakness or two to show that you are not perfect.
b. Use the interviewer's name and title each time you answer a question to show respect.
c. To be concise, answer questions with a simple yes or no whenever possible.
d. Aim answers at the key characteristics needed, such as expertise, motivation, and a pleasant personality.
ANSWER: d
RATIONALE: Always aim your answers at the key characteristics interviewers seek: expertise, competence,
motivation, interpersonal skills, decision-making skills, enthusiasm for the job, and a pleasing
personality. Remember to stay focused on your strengths.
POINTS: 1
REFERENCES: p. 483
CTIVES:
24. Although you can't expect to be perfect in an employment interview, you can improve your interview responses by
_______.
a. showing some passion by bringing up a controversial topic and taking a clear stand
b. speaking forcefully but using some slang such as like and ya know to sound relaxed and friendly
c. elaborating on your answers and criticizing the person or object causing the problems at a previous job
d. occasionally refocusing and clarifying vague questions by asking Do you mean?
ANSWER: d
RATIONALE: Perform your best and improve your interview responses by avoiding negative behaviors such as
controversial topics, slang and poor articulation, and criticism of others. Employ positive behaviors
such as refocusing and clarifying vague questions by asking "Do you mean...?"
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
CTIVES:
ARDS:
25. If an interviewer says Tell me about yourself, what is the correct way to respond?
a. Present your brief biography as a chronology, beginning with when and where you were born.
b. Briefly discuss educational, professional, or business-related strengths.
c. To start the interview positively, provide a few humorous personal anecdotes.
d. Tell several success stories, making sure to fill at least ten minutes of interview time.
ANSWER: b
RATIONALE: Keep the answer short (one to two minutes) and promote yourself by sticking to educational,
professional, or business-related strengths.
POINTS: 1
REFERENCES: p. 485
CTIVES:
26. If an interviewer asks Why do you want to work for us? you should show what you know about the interviewer's
company, explain why you want to become a part of the organization, and _______.
a. briefly summarize problems at your current job that require you to change employers
b. discuss the skills you have to offer that will benefit the company
c. explain that as a recent graduate you want to work for any company needing a person with your skills and
background
d. tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or
better benefits, or you just graduated
ANSWER: b
RATIONALE: This interview question is used to gauge your interest. The interviewer wants to understand your
motivation to work in this particular position with this organization. To effectively answer this
question, you should show what you know about the company, explain why you want to work for
them, and discuss how the skills you have to offer will benefit the organization.
POINTS: 1
REFERENCES: p. 486
CTIVES:
27. How should you respond if an interviewer asks, Why should we hire you when other applicants have better
credentials?
a. Admit that you are less qualified, but stress you can be paid less than more experienced applicants.
b. Describe how you are correcting one of your most significant weaknesses to display your strong work ethic
and determination.
c. Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods
and equipment.
d. Since it is clear that you will not get this job offer, do not answer this question.
ANSWER: c
RATIONALE: Employers often hire applicants who present themselves well rather than hiring others with better
credentials. Therefore, in responding to this question, show confidence in your strengths such as your
openness to new ideas and knowledge of the latest methods and equipment.
POINTS: 1
REFERENCES: p. 486
CTIVES:
28. When the interviewer asks you questions about the future, you should provide answers that _______.
a. show ambition and interest in succeeding with the company
b. are vague because no one can predict the future
c. indicate that you want the interviewer's job
d. focus on your needs
ANSWER: a
RATIONALE: Employers ask these questions to see whether you are goal oriented and to determine whether your
goals are realistic. Your response must show ambition and interest in succeeding with this company.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 487
CTIVES:
29. Which of these is an effective response to the question, What do you think is your greatest weakness?
a. One of my long-term goals is to learn more about accounting, so I signed up for a course.
b. To tell the truth, I become frustrated with lazy coworkers who don't pull their own weight.
c. My typing speed isn't as fast as I would like, but this position doesn't require me to use the computer.
d. I've worked hard to eliminate every weakness, and I am confident you will find me the perfect employee for
this position.
ANSWER: a
RATIONALE: When asked about a weakness, do not turn to the old cliché about turning a weakness into a strength.
Instead, be truthful but choose a weakness that won’t hurt your chances of being hired and choose one
that you have been or are working to overcome.
POINTS: 1
REFERENCES: p. 487
CTIVES:
30. Which of the following is an effective answer to the question, What type of people do you have no patience for?
a. I hate working with people who talk too much––it exhausts me.
b. I get along with everyone.
c. I consider myself a strong team player and usually can get along with anyone, but I get easily irritated by
people who don’t accept responsibility.
d. I don’t like working with people who are different from me.
ANSWER: c
RATIONALE: Be careful to not sound too critical. The most effective response is the one that emphasizes personality
strengths and offers an honest response, applying the similar strategy as the weakness question.
POINTS: 1
REFERENCES: p. 487
CTIVES:
31. Which of the following is an example of a situational question?
a. If you were aware that a coworker submitted false data, what would you do?
b. What is your ideal work environment?
c. What do you predict for the future of our industry?
d. Tell me about a time when you dealt with confidential information.
ANSWER: a
RATIONALE: Situational questions describe a hypothetical situation and ask how you would handle it: If you were
aware that a coworker submitted false data, what would you do?
POINTS: 1
REFERENCES: p. 488
CTIVES:
32. Which of the following is an example of a behavioral interview question?

a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the situation?
c. Tell me about a time when you solved a difficult problem.
d. What is your greatest strength?
ANSWER: c
RATIONALE: Behavioral questions require the interviewee to tell stories: Tell me about a time when you solved a
difficult problem.
POINTS: 1
CTIVES:

33. When the interviewer says Describe a time when you worked successfully as a member of a team, your correct
response will be to _______.
a. reply that you have been a member of so many successful teams that no particular instance stands out
b. say that you not only enjoy teamwork, especially problem-solving groups, but also work well independently
c. tell a success story about a specific group project, your contributions, and the results
d. list the names of all work teams on which you participated and stress that all were successful
ANSWER: c
RATIONALE: You should respond by telling a success story that offers a specific example of your teamwork skills.
By preparing success stories in advance, you will handle this type of interview question effectively.
POINTS: 1
CTIVES:
34. In which part of the STAR technique for answering behavioral interview questions should you focus on yourself
(rather than a group or team)?
a. Situation
b. Task
c. Action
d. Results
ANSWER: c
RATIONALE: During the Action part of the STAR technique, you should focus on what you did and how. What
skills or resources did you use?
POINTS: 1
CTIVES:
35. What is the correct way to handle an illegal or inappropriate question during an interview?
a. If you find the question harmless and you want the job, go ahead and answer it.
b. Confront the interviewer about the illegal nature of the question.
c. Storm out of the room in anger; after all, you wouldn't work for a company with such low ethics.
d. Refuse to answer the question because it is your legal right to do so.
ANSWER: a
RATIONALE: If you find the question harmless and if you want the job, go ahead and answer it. You can also try to
deflect the question tactfully by asking how it relates to the responsibilities of the job.
POINTS: 1
CTIVES:
ARDS:
36. Which of the following is a legal interview question?

a. Are you married?
b. Are you a U.S. citizen?
c. Do you have any disabilities?
d. Are you authorized to work in the United States?
ANSWER: d
RATIONALE: The only legal interview question is "Are you authorized to work in the United States?" All other
answer choices all illegal questions. Knowing what questions an interviewer can and cannot ask will
help you formulate appropriate responses.
POINTS: 1
CTIVES:
37. If an interviewer asks if you have any questions at the end of an interview, which of the following is an inappropriate
response?
a. May I have a tour of the facilities?
b. When do you expect to make a decision?
c. No, I have no questions right now; you have shared all the information I need.
d. What are the major challenges for a person in this position?
ANSWER: c
RATIONALE: When an interviewer asks if you have any questions, the worst response is No because it suggests you
are not interested in the position.
POINTS: 1
CTIVES:
38. How should you close an interview?

a. Briefly review your strengths, thank the interviewer, and ask what action will follow.
b. Be confident and say, This job sounds great! When do I start work?
c. Ask about salary and benefits.
d. Invite the interviewer to lunch.
ANSWER: a
RATIONALE: End your interview by thanking the interviewer, reviewing your strengths for the position, and
asking what action will follow.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 491
LEARNING OBJECTI ESBC.GULO.23.14.03 - 14.03
VES:
NATIONAL STANDA United States - BUSPROG.ESBC.GULO.23.01.06 - DISC.ESBC.GULO.23.01.06
RDS:
39. Will has just driven home following an interview. What is the first thing he should do?
a. Take notes about the interview.
b. Contact his current employer to explain that he may be leaving.
c. Call the interviewer to thank him or her.
d. Begin compiling a list of references.
ANSWER: a
RATIONALE: After leaving an interview, the first thing you should do is to take notes of what was said during the
interview. Record key discussion points, names of people with whom you met, and other details of the
interview.
POINTS: 1
REFERENCES: p. 491
CTIVES:
ARDS:
TOPICS: After the Interview
40. Which of the following statements about interview thank-you messages is correct?
a. Thank-you messages are not important to employers.
b. To avoid appearing as overzealous, an applicant should wait at least two to three days before sending a thank-
you note.
c. Separate thank-you messages should be sent to each interviewer.
d. To personalize a thank-you message, an interviewee should begin each sentence in the thank-you message
with the personal pronoun I.
ANSWER: c
RATIONALE: Thank-you messages do matter to employers; therefore, applicants should send such messages
immediately following an interview and to each interviewer. Additionally, thank-you messages should
avoid worn-out statements such Thank you for taking the time to interview me and overuse of the
personal pronoun I.
POINTS: 1
REFERENCES: p. 492
CTIVES:
41. After writing a follow-up letter to thank your interviewer, your next step should be _______.
a. alerting your references that they may be contacted by the employer
b. sending a small gift to the receptionist to show your sincere appreciation
c. calling the organization's human resources department to learn more about your competitors for the open
position
d. waiting at least one month for a call of acceptance or rejection
ANSWER: a
RATIONALE: Once you've thanked the interviewer, you should alert your references that the employer may contact
them. Sending gifts, calling the human resources department, and waiting one month to hear from the
organization are not appropriate.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
CTIVES:
ARDS:
42. To make sure that your references can provide a recommendation, be sure to provide them with the name of the
company, the position title and expected job requirements, and _______.
a. links to the hiring manager’s LinkedIn profile
b. the expected salary level
c. links to a copy of your résumé
d. text of what you would like in the recommendation
ANSWER: c
RATIONALE: To provide the best possible recommendation, your references need information. Therefore, provide
them with a copy of your résumé, college transcripts, and the job advertisement. In addition, provide
the name of the company, position title, job expectations, and any deadlines.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492

CTIVES:
ARDS:
43. Theresa decides to follow up with an employer a few days after her interview. Which communication channel is safest
for her to use if she does not want to appear too intrusive?
a. Phone
b. E-mail
c. Twitter
d. Office visit
ANSWER: b
RATIONALE: If you have interviewed for a position and haven't heard from an employer, an e-mail inquiring about
the process is often the safest bet to avoid being too intrusive.
POINTS: 1
REFERENCES: p. 494
CTIVES:
ARDS:
44. Recommended guidelines for completing application forms include which of the following?
a. Disregard questions that do not apply to you by leaving them blank.
b. Read the entire form before beginning to complete it.
c. Do not specify a position or job title to make yourself appear flexible.
d. Leave any questions about salary blank because they might limit what you will be paid.
ANSWER: b
RATIONALE: Guidelines for filling out application forms include reading the entire form before beginning to
complete it, answering all questions, and using accurate spelling, grammar, and punctuation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
CTIVES:
ARDS:
TOPICS: Preparing Additional Employment Documents
45. When explaining on an application form the reasons for leaving a previous position, use phrases such as Relocation,
Seasonal, or _______.
a. Fired
b. Pregnant
c. Quit
d. To continue education
ANSWER: d
RATIONALE: When explaining the reasons for leaving your last position, use positive or neutral statements such as
Relocation, Seasonal, Accepted a position with more responsibility, Career change, or Temporary
position. Avoid explanations such as Fired, Quit, Didn't get along with supervisor, or Pregnant.
POINTS: 1
REFERENCES: p. 495
CTIVES:
46. The purposes of sending an application or résumé follow-up message to an employer include jogging the memory of
the hiring manager, showing your serious interest in the position, and _______.
a. emphasizing your qualifications or adding new information
b. sending a personal note to the receptionist, who often helps make the final decision
c. sharing your photograph to match your qualifications to your face
d. setting a deadline for the employer to offer you the position
ANSWER: a
RATIONALE: Your application or résumé follow-up message will allow you to provide additional information you
may have not had the opportunity to share in the interview. You may also wish to emphasize those
qualifications best matched to the position and company's needs.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
CTIVES:
ARDS:
47. When you apply for a position but are rejected, employment experts recommend that you _______.
a. send a rejection letter saying you believe the employer has made a hiring decision error in not choosing you
b. phone the employer's personnel office to determine the reason why you were not selected
c. send a rejection follow-up message indicating you are disappointed but will contact the company again in a
month in case a job opens up
d. do not apply at that company again for at least 12 months
ANSWER: c
RATIONALE: Even though you didn't receive this position, you should send a rejection follow-up e-mail or letter
that expresses your disappointment politely and informs the employer of your continuing interest in
working for the company if a position becomes available. Tell the recruiter you will contact the
company in a month and then follow through.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 496
CTIVES:
ARDS:
48. Acceptable reasons for following up with an employer in writing, excluding the follow-up thank you message, include
not receiving a response to your resume or application, learning that you haven’t been offered the position, and _______.
a. wanting to know how you did in the interview
b. scheduling an appointment with the hiring manager
c. receiving an offer for the position
d. providing additional information that you forgot to discuss in the interview
ANSWER: c
RATIONALE: Reasons for following up with an employer formally in writing include checking on the status of your
application or résumé, stressing your continued interest after receiving a rejection, accepting or
rejecting a job offer, and resigning from a current position.
POINTS: 1
DIFFICULTY: Easy
CTIVES:
ARDS:
49. If you must turn down a job offer, employment experts suggest you should send the employer a letter _______.
a. declining the offer, providing a thorough explanation of the reasons for declining, and expanding on your
qualifications for a new position
b. thanking the employer for the offer and briefly declining the position
c. specifying personal reasons for your decision
d. declining the position and offering assistance finding your replacement
ANSWER: b
RATIONALE: Your letter declining the job should thank the employer for the job offer and explain briefly that you
are turning it down. Taking the time to extend this courtesy could help you in the future if this
employer has a position you really want.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 497
CTIVES:
ARDS:
50. When writing a resignation letter to your employer, you should offer thanks and end with a forward-looking statement,
assistance in preparing for your departure, and _______.
a. one week’s advance notice of your resignation

b. identify weaknesses in the company and offer suggestions for improvement
c. at least two-weeks’ notice of your departure, especially if you have a high or responsible position within the
company
d. give a complete list of all the reasons why you decided to leave the company
ANSWER: c
RATIONALE: A resignation letter should give at least two weeks’ notice––more if you have a high or responsible
position within the company––and should offer thanks and a forward-looking statement, assistance in
preparing for your departure, and a confirmation of the exact date of resignation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 497
CTIVES:
ARDS:
51. From an interview, an employer can learn what drives and motivates you.
a. True
b. False
ANSWER: True
RATIONALE: An employer may seek to learn what drives and motives you from an interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
QUESTION TYPE: True / False
LEARNING OBJECTIVES: ESBC.GULO.23.14.01 - 14.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
52. As a job candidate, the purposes of an interview are to convince the employer of your potential, learn more about the
job and the company, and expand on the information on your résumé.
a. True
b. False
ANSWER: True
RATIONALE: You should view an interview as an opportunity to convince the employer of your potential, learn
more about the job and the company, and expand on the information in your résumé.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
53. Hiring/placement interviews are typically conducted before screening interviews.

a. True
b. False
ANSWER: False
RATIONALE: Job applicants generally face two kinds of interviews: screening interviews and hiring/placement
interviews. You must succeed in a screening interview first to proceed to a hiring/placement
interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
54. Many screening interviews occur by telephone or video.

a. True
b. False
ANSWER: True
RATIONALE: Although some screening interviews are conducted during job fairs, on college campuses, online, or
during a videoconference, many take place by telephone or video.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:
ARDS:
55. The most common format for hiring/placement interviews is the sequential interview.
a. True
b. False
ANSWER: False
RATIONALE: One-on-one interviews are the most common type of hiring/placement interviews.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
LEARNING OBJECTIVES: ESBC.GULO.23.14.01 - 14.01
56. If a company is conducting a panel interview, a job candidate should establish eye contact with only the person who
asked the question.
a. True
b. False
ANSWER: False
RATIONALE: In answering questions during a panel interview, the candidate must keep eye contact with the
questioner as well as with the other team members.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
CTIVES:

57. A sequential interview is usually shorter than a one-on-one interview.

a. True
b. False
ANSWER: False
RATIONALE: Sequential interviews tend to be more in-depth than first interviews. In a sequential interview,
candidates meet individually with two or more interviewers one-on-one over the course of several
hours or days. Therefore, they must be more prepared and know even more about the company.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 476
CTIVES:
ARDS:
58. Because online interviews are typically conducted using webcams and videoconferencing software, applicants do not
need to worry about their appearance, nonverbal behaviors, or eye contact.
a. True
b. False
ANSWER: False
RATIONALE: Many companies are now using webcams and videoconferencing software to conduct long-distance
interviews, which saves these companies time and money. When you participate in an online
interview, the same rules apply even though you are not face-to-face with your interviewers.
Therefore, watch your appearance, eye contact, and nonverbal behaviors, all of which must send
positive messages to your interviewers.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 476
CTIVES:
59. Most employers contact job applicants by e-mail to set up interviews.

a. True
b. False
ANSWER: False
RATIONALE: Most employers contact job applicants by phone to schedule interviews. Employers can get a better
sense of how applicants communicate by hearing their voices over the phone. Therefore, once you are
actively looking for a job, anytime the phone rings, it could be a potential employer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 477
CTIVES:
ARDS:
60. During your job search, you should treat any call from an employer like an interview.
a. True
b. False
ANSWER: True
RATIONALE: You want to make your first conversation with any employer impressive. This requires you to treat
any call from an employer just like an interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 478
CTIVES:

61. One of the most important steps in effective interviewing is researching the target company.
a. True
b. False
ANSWER: True
RATIONALE: Gathering detailed information about a prospective employer is one of the most important steps in
effective interviewing. Therefore, once you have scheduled an interview, you need to start researching
the target company because you should never enter an interview cold. Recruiters are impressed by
candidates who have done their homework.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 478
CTIVES:
ARDS:
62. Reviewing a company's advertising and promotional materials can be an effective way to learn about a target
company.
a. True
b. False
ANSWER: True
RATIONALE: In addition to a company's online presence, you should also research its ads and promotional materials
to learn more about its mission and products and/or services.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 479
CTIVES:
ARDS:
63. You should share updates about your job search on social media sites so that as many professionals as possible know
that you are in market.
a. True
b. False
ANSWER: False
RATIONALE: Don't discuss your job search on social media if you are still employed, and be careful about the
information that you reveal on social media sites in general.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 481
CTIVES:
64. On the day of your interview, you should arrive at least 30 minutes prior to the scheduled appointment.
a. True
b. False
ANSWER: False
RATIONALE: You should arrive at the interview five or ten minutes early, but not earlier. Also, if something beyond
your control causes you to be late, call the interviewer right away to explain what is happening. Most
interviewers will be understanding, and your call will show that you are responsible.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 481
CTIVES:
65. Because the COVID-19 pandemic has shifted us towards touchless greetings, when meeting the interviewer in person,
what should you do?
a. Wear gloves and extend a hand in greeting.
b. Give a friendly wave and say that you are pleased to meet them.
c. Do a fist bump with the interviewer.
d. Do nothing.
ANSWER: b
RATIONALE: With a shift toward touchless greetings, you could tilt your head, or place your right hand on your
heart or give a friendly wave with a greeting and introducing yourself.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
66. One of the best ways to overcome fear is to know what happens in a typical interview.
a. True
b. False
ANSWER: True
RATIONALE: Other than public speaking, employment interviews are the most dreaded events in people's lives.
However, if you know what to expect in an interview, you will be more confident and less fearful.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 481
CTIVES:
ARDS:
67. When answering interview questions, interject many verbal pauses to give yourself time to formulate appropriate
answers.
a. True
b. False
ANSWER: False
RATIONALE: Filling your answers with verbal pauses such as um, uh, like, and basically communicates that you
are unprepared and unprofessional.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
LEARNING OBJECT ESBC.GULO.23.14.03 - 14.03
IVES:
RDS:
68. To avoid coming across as tentative in an interview, always answer a question even if you don't understand it.
a. True
b. False
ANSWER: False
RATIONALE: During the interview don't be afraid to clarify vague questions. You can clarify a vague question by
asking your own question such as Are you asking...?
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
CTIVES:
ARDS:
69. When answering interview questions, always aim your responses at the key characteristics interviewers seek.
a. True
b. False
ANSWER: True
RATIONALE: Always aim your answers at the key characteristics interviewers seek: expertise, competence,
motivation, interpersonal skills, decision-making skills, enthusiasm for the company and the job, and
a pleasing personality.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
CTIVES:
70. To demonstrate your humility, openly share at least one personal weakness with the interviewer.
a. True
b. False
ANSWER: False
RATIONALE: You must stay focused on your strengths in an interview. Bring up a weakness only if asked directly,
and in such a case explain how you are working to overcome it.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
CTIVES:
71. When responding to the question Tell me about yourself, focus on personal information such as your hometown,
family, and hobbies.
a. True
b. False
ANSWER: False
RATIONALE: You should use success stories and focus on educational, professional, and business-related strengths
when responding to the question Tell me about yourself. You should also keep this response short
(one to two minutes).
POINTS: 1
REFERENCES: p. 485
CTIVES:
72. Effective storytelling is key to responding effectively to behavioral interview questions.

a. True
b. False
ANSWER: True
RATIONALE: The storytelling technique works well for responses to behavioral questions because you can share a
specific example of a similar task or situation from your recent work or educational experiences.
POINTS: 1
DIFFICULTY: Easy
CTIVES:
ARDS:
73. As a job applicant, you should never answer an illegal or inappropriate interview question.
a. True
b. False
ANSWER: False
RATIONALE: If you find the illegal or inappropriate interview question harmless and if you want the job, go
ahead and answer the question.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 489
VES:
RDS:
74. You should use an interview as an opportunity to ensure that the position and organization are right for you.
a. True
b. False
ANSWER: True
RATIONALE: An interview is a two-way street. You should use the interview as a way to determine whether the
position matches your skills and personality.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 490-491
TIVES:
ARDS:
75. The first thing you should do after an interview is compose a thank-you/follow-up message.
a. True
b. False
ANSWER: False
RATIONALE: Although you will also send a follow-up message, the first thing you should do after leaving an
interview is to make notes of what was said in case you are called back for a second interview. Write
down key points that were discussed, the names of people with whom you spoke, and other details of
the interview while the information is still fresh in your memory.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 491
CTIVES:
ARDS:
76. Summarizing your relevant qualifications is an effective way to end an interview positively.

a. True
b. False
ANSWER: False
RATIONALE: Before you leave an interview, summarize your strongest qualifications and show your enthusiasm
for obtaining the position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 491
VES:
RDS:
77. An effective way to begin a thank-you message is Thank you for taking the time to interview me.
a. True
b. False
ANSWER: False
RATIONALE: In a thank-you message, avoid worn-out statements such as Thank you for taking the time to interview
me. Instead, show that you really want the job and that you are qualified for it.
POINTS: 1
REFERENCES: p. 492
CTIVES:
78. If you've been interviewed by more than one person, send one thank-you note to the person who appeared to be in
charge.
a. True
b. False
ANSWER: False
RATIONALE: If you have been interviewed by more than one person, send a separate thank-you message to each
interviewer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
CTIVES:
79. Always ask permission before submitting someone's name as a reference.

a. True
b. False
ANSWER: True
RATIONALE: Before you list anyone as a reference, be sure to ask permission.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
CTIVES:
80. You should alert your references only after a second or third interview for a position.
a. True
b. False
ANSWER: False
RATIONALE: You should alert references that they may be contacted immediately following a first interview to
ensure that they have time to prepare. You should have already provided them with a copy of your
résumé and information about the types of positions you are seeking.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
CTIVES:
81. If you don't hear from the interviewer within five days, the best follow-up is a phone call to the interviewer to inquire
about the decision and to indicate your extreme desire for the job.
a. True
b. False
ANSWER: False
RATIONALE: An e-mail to find out how the decision process is going may be your best bet because such a message
is much less intrusive than a telephone call. Also, you don't want to sound desperate when asking
about the position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 494
CTIVES:
82. An interview follow-up message should be driven by I phrases to allow you to stress your qualifications and continued
interest.
a. True
b. False
ANSWER: False
RATIONALE: Be careful about overusing I in follow-up messages, stressing instead your knowledge of the
company and position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492

LEARNING OBJECTIV ESBC.GULO.23.14.04 - 14.04
ES:
NATIONAL STANDAR United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
DS:
83. When completing a job application form, always leave any items blank that do not apply.
a. True
b. False
ANSWER: False
RATIONALE: Don't leave any items blank on a job application form. If questions or sections do not apply, write
Not applicable or N/A.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
VES:
NATIONAL STANDAR United States - BUSPROG.ESBC.GULO.23.01.06 - DISC.ESBC.GULO.23.01.06
DS:
84. When filling out an application form, you should look over all of the questions before starting to complete them.
a. True
b. False
ANSWER: True
RATIONALE: Look over all the questions before starting to complete an application form to get a sense of what you
will be asked and plan your responses.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
TIVES:
ARDS:
85. You should avoid specifying the position you are seeking on an application form so that you will seem more flexible.
a. True
b. False
ANSWER: False
RATIONALE: If asked for the position desired, give a specific job title or type of position. Don't respond with
Anything or Open because such answers will make you look unfocused. Additionally, such responses
make it difficult for employers to know your qualifications or interests.
POINTS: 1
REFERENCES: p. 495
CTIVES:
86. If your résumé or application generates no response within a reasonable time, you should consider sending a short
follow-up e-mail or letter to emphasize your qualifications or to add new information.
a. True
b. False
ANSWER: True
RATIONALE: When your résumé or application doesn't gain the desired interview, it is appropriate to send a follow-
up letter or e-mail. Such messages may (a) jog the memory of the hiring manager, (b) demonstrate
your serious interest, and (c) allow you to emphasize your qualifications or to add new information.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
CTIVES:

87. If you are rejected for a position that you remain interested in, you should avoid corresponding with that company
again.
a. True
b. False
ANSWER: False
RATIONALE: If you didn't get the job and you think it was perfect for you, don't give up. Send a letter indicating
your continuing interest, admitting your disappointment, and adding that you will contact the
company again in a month in case a job opens up. Then follow through for a couple of months, but
don't overdo it.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 496
CTIVES:
ARDS:
88. Even though you will likely receive and accept your job offer via telephone, you should send the employer a letter or
e-mail to document your acceptance of the job.
a. True
b. False
ANSWER: True
RATIONALE: After accepting the job offer on the phone, follow up with an acceptance e-mail or letter to confirm
the details and to formalize the acceptance.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 496
CTIVES:
89. Notice of your resignation from a position delivered to your supervisor in person is considered sufficient; you do not
need to document it in writing.
a. True
b. False
ANSWER: False
RATIONALE: Although you will likely discuss your resignation in person with your supervisor, it is a good idea to
document your resignation by writing a formal letter.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 497
CTIVES:
ARDS:
90. A resignation letter typically includes a two-week notice. However, if you hold a management position, you should
provide your employer a longer notice.
a. True
b. False
ANSWER: True
RATIONALE: Although a two-week notice is standard, you may find that a longer notice is necessary. The higher
your position and the greater your responsibility, the longer the notice you give your employer should
be.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 497
CTIVES:
91. What type of interview do many companies use to save time and money by eliminating less qualified candidates
before scheduling face-to-face interviews?
a. Screening interview
b. Hiring/placement interview
c. Group interview
d. Panel interview
ANSWER: a
RATIONALE: Many companies use screening interviews as a way to save time and money. During the screening
interview, the company eliminates candidates with weaker qualifications and schedules face-to-face
interviews only with the most-qualified applicants.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
ARDS:
92. A company interviewing several candidates for the same position at the same time is known as what type of
interview?
c. Group interview
d. Panel interview
ANSWER: c
RATIONALE: Group interviews occur when a company interviews several candidates for the same position at the
same time. When participating in a group interview, stay focused on the interviewer, treat the other
candidates with respect, remain calm, take your time when responding to questions, express yourself
clearly, and try to make yourself stand out from the other candidates.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
ARDS:

93. When the most promising candidates are selected from screening interviews, what is the next type of interview they
will likely have?
c. Group interview
d. Panel interview
ANSWER: b
RATIONALE: Once the most promising candidates have been selected from the screening interview, they will be
invited to a hiring/placement interview with the hiring manager.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
ARDS:
94. To feel confident and to sell your qualifications, what type of stories should you prepare and practice in order to
provide specific examples of your educational and work-related experience that showcase your qualifications and
achievements?
a. Motivational stories
b. Narrative stories
c. Personal stories
d. Success stories
ANSWER: d
RATIONALE: To feel confident and to be able to sell your qualifications, prepare and practice success stories. These
stories are specific examples of your educational and work-related experience that demonstrate your
qualifications and achievements.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
ARDS:
95. Which of the following is an example of a positive nonverbal message that would be beneficial to communicate
during an interview?
a. Sitting erect
b. Keeping a very serious expression
c. Keeping your cell phone on in case you get an important message
d. Leaning on the desk
ANSWER: a
RATIONALE: Create powerful impressions on people during an interview with positive nonverbal messages such as
arriving on time, dressing professionally, controlling your body movements, exhibiting good posture,
using effective eye contact, smiling appropriately, turning off your cell phone, and listening
attentively.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:
ARDS:
96. Your interviewer says to you Describe a time when... or Tell me about a time when... These phrases are openings for
what type of question?
a. Situational
b. Behavioral
c. Warm-up
d. Challenging
ANSWER: b
RATIONALE: Behavioral questions begin with such phrases as Describe a time when… or Tell me about a time
when...
POINTS: 1
REFERENCES: p. 474
CTIVES:

97. Which part of the STAR technique for answering behavioral interview questions describes what you did and how,
including the skills or resources that you used?
a. Situation
b. Task
c. Action
d. Result
ANSWER: c
RATIONALE: The action part of the STAR technique should describe what you did and how, including the skills
and resources you used.
POINTS: 1
REFERENCES: p. 474
VES:
RDS:
98. Which part of the STAR technique for answering behavioral interview questions should describe the problem––what
needed to be done and why?
a. Situation
b. Task
c. Action
d. Result
ANSWER: b
RATIONALE: The task part of the STAR technique should describe the problem, including what needed to be
done and why.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
LEARNING OBJECTIV ESBC.GULO.23.14.03 - 14.03
ES:
NATIONAL STANDARD United States - BUSPROG.ESBC.GULO.23.06.04 - DISC.ESBC.GULO.23.06.04
S:
99. What type of message is written to thank the employer for the job offer and to formally refuse the position?
a. Rejection
b. Thank you
c. Resignation
d. Acceptance
ANSWER: a
RATIONALE: You may send a rejection message to an employer when you decline a position that has been
offered.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
LEARNING OBJECTIVES ESBC.GULO.23.14.05 - 14.05
:

100. What type of letter is written to confirm the exact date you will terminate your employment when it is a position you
have held for an extended period?
a. Rejection
b. Thank you
c. Resignation
d. Acceptance
ANSWER: c
RATIONALE: A resignation letter documents your decision to terminate employment in your present position. This
letter can confirm the date of resignation, remind the employer of your contributions, offer assistance
to prepare for your resignation, and thank the employer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
CTIVES:

Chapter 14 Interviewing and Following Up

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Chapter 14 Interviewing and Following Up

Uploaded by

Copyright:

Available Formats

Chapter 14 Interviewing and Following Up

1. An important question to be asking yourself during a job interview is _______?

Copyright Cengage Learning. Powered by Cognero. Page 1

3. Which of the following statements about screening interviews is correct?

4. Which type of hiring/placement interview is the most common?

6. Which of the following should you do during a panel interview?

8. Which of the following is a correct description of a sequential interview?

9. What is a key benefit for the candidate of one-way video interviewing?

Copyright Cengage Learning. Powered by Cognero. Page 5

Copyright Cengage Learning. Powered by Cognero. Page 8

19. When you enter the office for an interview, _______.

Copyright Cengage Learning. Powered by Cognero. Page 10

Copyright Cengage Learning. Powered by Cognero. Page 11

32. Which of the following is an example of a behavioral interview question?

Copyright Cengage Learning. Powered by Cognero. Page 17

36. Which of the following is a legal interview question?

38. How should you close an interview?

Copyright Cengage Learning. Powered by Cognero. Page 22

Copyright Cengage Learning. Powered by Cognero. Page 26

53. Hiring/placement interviews are typically conducted before screening interviews.

54. Many screening interviews occur by telephone or video.

Copyright Cengage Learning. Powered by Cognero. Page 29

57. A sequential interview is usually shorter than a one-on-one interview.

59. Most employers contact job applicants by e-mail to set up interviews.

Copyright Cengage Learning. Powered by Cognero. Page 31

72. Effective storytelling is key to responding effectively to behavioral interview questions.

Copyright Cengage Learning. Powered by Cognero. Page 38

79. Always ask permission before submitting someone's name as a reference.

Copyright Cengage Learning. Powered by Cognero. Page 41

Copyright Cengage Learning. Powered by Cognero. Page 43

Copyright Cengage Learning. Powered by Cognero. Page 46

Copyright Cengage Learning. Powered by Cognero. Page 48

TOPICS: Preparing Additional Employment Documents

Copyright Cengage Learning. Powered by Cognero. Page 51

You might also like