Chapter 14 Interviewing and Following Up

Chapter 14 Interviewing and Following Up
1. An important question to be asking yourself during a job interview is _______?

a. when will my start date be
b. where do I want to live
c. do I want to work for this
organization
d. how quickly could I be promoted
ANSWER: c
RATIONALE: A job interview is a two-way street. Both the employer and the applicant will be
evaluating one another. As a result, most people consider job interviews
extremely stressful. However, learning about the job process can make you better
prepared and less stressed. One important question to ask yourself as you prepare
for your interview is, Do I really want to work for this organization?
POINTS: 1
DIFFICULTY: Moderate
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QUESTION TY Multiple Choice
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LEARNING OB ESBC.GULO.23.14.01 - 14.01
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NATIONAL ST United States - BUSPROG.ESBC.GULO.23.06.04 -
ANDARDS: DISC.ESBC.GULO.23.06.04
TOPICS: Sharpening Your Interview Skills
KEYWORDS: Bloom's: Understand
DATE CREATE 1/11/2022 2:17 PM
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DATE MODIFI 3/10/2022 5:00 PM
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2. A job interview provides an opportunity for you to expand on the information in your resume,
convince the employer of your potential, and _______.
a. find out who else is applying for the position
b. be shown the space and desk where you might be working
c. meet with all the company's employees.
d. learn more about the job and the company.
ANSWER: d
RATIONALE: A job interview is an opportunity for you to convince the employer of your
potential, learn more about the job and the company, and expand on the
information your résumé.
POINTS: 1
Copyright Cengage Learning. Powered by Cognero. Page 1

DIFFICULTY: Easy
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3. Which of the following statements about screening interviews is correct?

a. Screening interviews are conducted after hiring/placement interviews.
b. Screening interviews are always conducted face-to-face.
c. Most screening interviews are conducted during job fairs.
d. Companies use screening interviews to save time and money.
ANSWER: d
RATIONALE: Companies use screening interviews to save time and money by weeding out
lesser-qualified candidates before scheduling a hiring/placement interview.
Although some screening interviews are conducted during job fairs or on college
campuses, most take place on the telephone. However, some screening interviews
are also conducted online or through multiple-choice questionnaires.
POINTS: 1
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4. Which type of hiring/placement interview is the most common?

a. Sequential interview
b. Online interview
c. Panel interview
d. One-on-one
interview
ANSWER: d
RATIONALE: The most common type of hiring/placement interview is the one-on-one
interview. In one-on-one interviews, you can expect to sit down with a company
representative and talk about thejob and your qualifications.
POINTS: 1
DIFFICULTY: Easy
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5. Panel interviews are typically conducted by people who will be your supervisors and
colleagues. An important advantage of the panel interview is _______.
a. allowing the company to measure the candidate's leadership and communication skills
b. saving company money on repeated interviews and related costs
c. determining the best candidate through multiple interviews
d. testing the reactions of a candidate during nerve-racking situations
ANSWER: b
RATIONALE: Panel interviews are advantageous because they save the company time and
money, and they demonstrate team operations within a company.
POINTS: 1

DIFFICULTY: Easy
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6. Which of the following should you do during a panel interview?

a. Contact each panel member personally beforehand.
b.When answering a question, maintain eye contact only with the person who posed the
question.
c. Use your laptop to take notes during the interview.
d.Demonstrate active listening skills by leaning slightly forward and maintaining eye
contact will all panel members.
ANSWER: d
RATIONALE: In a panel interview, demonstrate active listening skills by maintaining eye
contact with all panel members throughout and leaning slightly forward.
POINTS: 1
DIFFICULTY: Easy
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7. Global Connections Inc. is interviewing several candidates for a leadership position requiring
strong communication skills. What form of interview will help the interviewer assess the
candidate’s communication style and leadership skills?
a. A one-on-one interview conducted by the human resources director
b. A stress interview conducted by the head of the programming division
c. A computer screening interview to test applicants' programming skills
d. A group interview of several candidates at one time
ANSWER: d
RATIONALE: Global Connections Inc. should use the group interview, which is a common form
of interview used to measure leadership skills and communication styles.
POINTS: 1
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KEYWORDS: Bloom's: Apply
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8. Which of the following is a correct description of a sequential interview?

a. You must be totally committed to the job and the company to participate in a
sequential interview, which often takes weeks or even months to complete.
b.You can assume that later interviewers know what was said in a previous interview
because sequential interviews are designed to save time.
c. As sequential interviews progress, interviews become more in-depth, which means
that you need to know even more about the company.

d.As an applicant, you should never repeat yourself because each interviewer will brief
the other interviewers, making it unnecessary for you to answer the same questions.
ANSWER: c
RATIONALE: The sequential interview is completed over a period of hours or days as a series of
individuals conduct increasingly in-depth, one-on-one interviews with the
candidate, which require the candidate to be even better prepared and to know
even more about the company.
POINTS: 1
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9. What is a key benefit for the candidate of one-way video interviewing?

a. One-way video interviewing is less stressful than other types of interviews.
b. It lets the candidate be interviewed at their leisure without having to travel to distant
locations.
c. The candidate does not have to dress professionally for this type of interview.
d. This type of interview saves the candidate time.
ANSWER: b
RATIONALE: The one-way video interview is one where the candidate responds to a list of
questions and creates a video recording of the answers. The key benefit for the
candidate is that they can be interviewed at their leisure without having to travel
to a distant location.
POINTS: 1
DIFFICULTY: Easy
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10. What is a key advantage for the employer of two-way video interviewing?
a. It allows the candidate to see the employer.
b.It provides a forum that helps employers assess a candidate’s communication skills,
body language, and personality.
c. It allows the employer to record the interview.
d.It helps to make the interview shorter.
ANSWER: b
RATIONALE: Many companies today use technology to interview job candidates from a
distance. These kinds of interviews save both companies and job candidates time
and money. A key advantage for the company of the two-way video interview is
that they can assess the candidate’s communication skills, body language, and
personality.
POINTS: 1
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11. Which of the following telephone tips should you follow during your job search?
a. Create a unique, edgy voice mail message to demonstrate your individuality.
b.Prepare others who live with you to speak professionally and take complete messages.
c. Answer your cell phone any time it rings so that you don't miss the opportunity to
speak with a potential employer.
d.Hire a professional to record your voice mail message to ensure that proper
articulation, enunciation, and vocal intonations are used.
ANSWER: b
RATIONALE: Prepare family members or roommates for the anticipated calls by stressing the
importance of speaking professionally and taking complete messages.
POINTS: 1
DIFFICULTY: Easy
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TOPICS: Before the Interview
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12. Krista receives an unexpected phone call from a potential employer. Which of the following
should she do?
a. Try to schedule an interview for a Friday afternoon.
b. Avoid taking notes during the call because it can take too much time.
c. Assertively begin discussing her qualifications for the position.

d. If she feels caught off guard by the call, ask whether she may call back in a few
minutes.
ANSWER: d
RATIONALE: Ensure a positive first impression via phone by asking if you can call back in a
few minutes if you feel caught off guard by the call.
POINTS: 1
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13. Which of the following is correct advice about conducting company research?
a. Cancel the interview if you learn information that tells you that you don't wish to work
for the company.
b.To make the interview feel more informative, ask questions to suggest that you don't
know much about the organization.
c. Avoid connecting on social media with people who work at the company.
d.Examine the company's ads and promotional materials.
ANSWER: d
RATIONALE: Analyzing a company's promotional materials (such as sales and marketing
brochures) can help you be informed about its systems and mission.
POINTS: 1
DIFFICULTY: Easy
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14. Rebecca has an interview with a large company in a nearby city. Before the interview, she
should learn about the company’s mission and goals, the company’s customers and competitors,
and the _______.
a. company dress code policy
b. cost of parking
c. management structure and names of leaders
d. company’s retirement and vacation benefits
ANSWER: c
RATIONALE: Rebecca should research what the company’s mission and goals are, who their
customers and competitors are, and their management structure and names of
leaders. In addition, she should learn about the company's size, number of
employees, culture, reputation in the community, financial condition, future plans,
and strengths and weaknesses.
POINTS: 1

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15. Effective interview-preparation techniques include practicing answers to possible questions,
preparing to explain problem areas on your résumé, deciding on professional attire, and _______.
a. informing your current employer of your
plans
b. preparing success stories
c. writing a resignation letter
d. purchasing a gift for the interviewer
ANSWER: b
RATIONALE: When preparing for the interview, you should practice answering possible
questions, prepare explanations of problem areas, select professional attire, clean
up your online presence, and prepare success stories.
POINTS: 1
DIFFICULTY: Easy
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16. Braden is preparing several success stories prior to his job interview for a sales representative
position. Which of the following scenarios would help to illustrate Braden’s skills relative to
sales?
a. A story about a lemonade stand that Braden ran when he was a child
b.A story about working as part of a team in college to prepare a classroom presentation
about a company's history
c. A story about volunteering for a local food bank over the holidays
d.A story about developing a new sales technique that increased his customer sales by
30 percent over a six-month period
ANSWER: d
RATIONALE: The best success stories are specific examples of your educational and work
experiences demonstrating your qualifications for the position. These stories

should incorporate numbers whenever possible. Braden should prepare for the
interview a story describing a success that specifically demonstrates his skills at
selling.
POINTS: 1
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17. Because many companies now use social networking sites to screen job candidates, you
should remove any photos, content, and links that could make you look unprofessional, remove
any negative reviews you may have written on sites such as Amazon, and _______.
a. make your personal social networking pages available to anyone who wishes to view
them
b. make your personal social networking pages private
c. make sure that you have a lot of connections on social media to show that you are
popular and well-liked
d. discuss your current job and your search frequently on social media so that friends and
family will know
ANSWER: b
RATIONALE: Clean up your online presence to make sure that it presents a professional image
by removing questionable content, staying positive, and making your personal
social networking pages private.
POINTS: 1

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18. Which of the following is correct advice when traveling to and arriving at your interview?
a. Limit grooming time because the more time you have, the more nervous you will get.
b.If something unexpected happens causing you to be late, immediately call the
interviewer to explain what is happening.
c. If you smoke on the way to the interview, brush your teeth or chew some gum when
you arrive and liberally apply perfume or cologne.
d.Arrive at the interview 15 to 20 minutes early and greet the receptionist promptly on
arrival.
ANSWER: b
RATIONALE: Contact the interviewer right away if you are delayed unexpectedly. Also, give
yourself plenty of grooming time, don't smoke or eat anything messy or smelly on
the way to the interview, and don't load up on perfume or cologne. Finally, arrive
at the interview five or ten minutes early, but not earlier.
POINTS: 1
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19. When you enter the office for an interview, _______.

a. greet the interviewer confidently, and wait for him or her to initiate a handshake
b. avoid direct eye contact so that you do not make others feel uncomfortable
c. introduce yourself to the receptionist, and wait to be invited to sit

d. immediately open your briefcase to sort through your contents to locate copies of your
résumé
ANSWER: c
RATIONALE: Introduce yourself to the receptionist and wait to be invited to sit. Remember that
you will be judged by everyone and try to remain calm and confident. In addition,
greet everyone, establish eye contact, and initiate a handshake with your
interviewer.
POINTS: 1
DIFFICULTY: Easy
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20. To help reduce your fears about interviews, get as much interview practice as you can, take
deep breaths while waiting for the interview to begin, and _______.
a. let the interviewer have complete charge of the entire interview.

b. avoid rehearsing frequently asked questions because you will sound too rehearsed and
unnatural
c. rehearse answers to the most frequently asked interview questions.
d. be more spontaneous by going into the interview without any expectations
ANSWER: c
RATIONALE: It is normal to feel nervous during an interview. Things you can do to reduce your
fears are to get as much interview practice as you can, take deep breaths while
waiting for the interview to begin, and rehearse answers to frequently asked
interview questions. You can also find out in advance how the interview will be
structured.
POINTS: 1

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21. You can send positive nonverbal messages during your interview by dressing professionally,
controlling your body movements, making eye contact, and _______.
a. arriving on time
b. using gender-neutral language
c. presenting success stories to respond to behavioral
questions
d. preparing thoroughly
ANSWER: a
RATIONALE: Positive nonverbal messages can be sent by arriving on time, being courteous,
dressing professionally, greeting the interviewer confidently, controlling your
body movements, making eye contact, listening attentively, and smiling. Other
answer choices are not nonverbal messages.
POINTS: 1

DIFFICULTY: Easy

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22. Which of the following is appropriate nonverbal behavior to display during an interview?
a. Sit erect, leaning forward slightly to show interest and confidence.
b. Change positions often and gesture as frequently as possible to convey high energy.
c. Lean forward, resting your arms on the desk or table before you, to indicate
control.
d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.
ANSWER: a
RATIONALE: Appropriate posture is erect posture, leaning slightly forward to appear confident
and interested. You should not slouch, gesture excessively, or lean on a desk.
POINTS: 1

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23. Which of the following is correct advice when answering interview questions?
a. Focus your answers on your strengths but reveal a weakness or two to show that you
are not perfect.
b. Use the interviewer's name and title each time you answer a question to show respect.
c. To be concise, answer questions with a simple yes or no whenever possible.
d. Aim answers at the key characteristics needed, such as expertise, motivation, and a
pleasant personality.
ANSWER: d
RATIONALE: Always aim your answers at the key characteristics interviewers seek: expertise,
competence, motivation, interpersonal skills, decision-making skills, enthusiasm
for the job, and a pleasing personality. Remember to stay focused on your
strengths.
POINTS: 1
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24. Although you can't expect to be perfect in an employment interview, you can improve your
interview responses by _______.
a. showing some passion by bringing up a controversial topic and taking a clear stand
b. speaking forcefully but using some slang such as like and ya know to sound relaxed
and friendly
c. elaborating on your answers and criticizing the person or object causing the problems
at a previous job

d. occasionally refocusing and clarifying vague questions by asking Do you mean?
ANSWER: d
RATIONALE: Perform your best and improve your interview responses by avoiding negative
behaviors such as controversial topics, slang and poor articulation, and criticism
of others. Employ positive behaviors such as refocusing and clarifying vague
questions by asking "Do you mean...?"
POINTS: 1
DIFFICULTY: Easy
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25. If an interviewer says Tell me about yourself, what is the correct way to respond?
a. Present your brief biography as a chronology, beginning with when and where you
were born.
b. Briefly discuss educational, professional, or business-related strengths.
c. To start the interview positively, provide a few humorous personal anecdotes.

d. Tell several success stories, making sure to fill at least ten minutes of interview time.
ANSWER: b
RATIONALE: Keep the answer short (one to two minutes) and promote yourself by sticking to
educational, professional, or business-related strengths.
POINTS: 1
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26. If an interviewer asks Why do you want to work for us? you should show what you know
about the interviewer's company, explain why you want to become a part of the organization, and
_______.
a. briefly summarize problems at your current job that require you to change employers
b.discuss the skills you have to offer that will benefit the company
c. explain that as a recent graduate you want to work for any company needing a person
with your skills and background
d.tell the truth about your reasons for seeking this job; for example, you are
unemployed, you need more pay or better benefits, or you just graduated
ANSWER: b
RATIONALE: This interview question is used to gauge your interest. The interviewer wants to
understand your motivation to work in this particular position with this
organization. To effectively answer this question, you should show what you
know about the company, explain why you want to work for them, and discuss
how the skills you have to offer will benefit the organization.
POINTS: 1
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27. How should you respond if an interviewer asks, Why should we hire you when other
applicants have better credentials?
a. Admit that you are less qualified, but stress you can be paid less than more
experienced applicants.
b.Describe how you are correcting one of your most significant weaknesses to display
your strong work ethic and determination.
c. Confidently explain your strengths such as your openness to new ideas and knowledge
of the latest methods and equipment.
d.Since it is clear that you will not get this job offer, do not answer this question.
ANSWER: c
RATIONALE: Employers often hire applicants who present themselves well rather than hiring
others with better credentials. Therefore, in responding to this question, show
confidence in your strengths such as your openness to new ideas and knowledge
of the latest methods and equipment.
POINTS: 1
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28. When the interviewer asks you questions about the future, you should provide answers that
_______.
a. show ambition and interest in succeeding with the company
b. are vague because no one can predict the future
c. indicate that you want the interviewer's job
d. focus on your needs
ANSWER: a
RATIONALE: Employers ask these questions to see whether you are goal oriented and to
determine whether your goals are realistic. Your response must show ambition
and interest in succeeding with this company.
POINTS: 1
DIFFICULTY: Easy
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29. Which of these is an effective response to the question, What do you think is your greatest
weakness?
a. One of my long-term goals is to learn more about accounting, so I signed up for a
course.
b.To tell the truth, I become frustrated with lazy coworkers who don't pull their own
weight.
c. My typing speed isn't as fast as I would like, but this position doesn't require me to use
the computer.
d.I've worked hard to eliminate every weakness, and I am confident you will find me the
perfect employee for this position.
ANSWER: a
RATIONALE: When asked about a weakness, do not turn to the old cliché about turning a
weakness into a strength. Instead, be truthful but choose a weakness that won’t
hurt your chances of being hired and choose one that you have been or are
working to overcome.
POINTS: 1
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30. Which of the following is an effective answer to the question, What type of people do you
have no patience for?
a. I hate working with people who talk too much––it exhausts me.
b.I get along with everyone.
c. I consider myself a strong team player and usually can get along with anyone, but I
get easily irritated by people who don’t accept responsibility.
d.I don’t like working with people who are different from me.
ANSWER: c
RATIONALE: Be careful to not sound too critical. The most effective response is the one that
emphasizes personality strengths and offers an honest response, applying the
similar strategy as the weakness question.
POINTS: 1
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31. Which of the following is an example of a situational question?

a. If you were aware that a coworker submitted false data, what would you do?
b. What is your ideal work environment?
c. What do you predict for the future of our industry?
d. Tell me about a time when you dealt with confidential information.
ANSWER: a
RATIONALE: Situational questions describe a hypothetical situation and ask how you would
handle it: If you were aware that a coworker submitted false data, what would
you do?
POINTS: 1
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32. Which of the following is an example of a behavioral interview question?
a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the
situation?
c. Tell me about a time when you solved a difficult problem.
d. What is your greatest strength?
ANSWER: c
RATIONALE: Behavioral questions require the interviewee to tell stories: Tell me about a time
when you solved a difficult problem.
POINTS: 1

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33. When the interviewer says Describe a time when you worked successfully as a member of a
team, your correct response will be to _______.
a. reply that you have been a member of so many successful teams that no particular
instance stands out
b. say that you not only enjoy teamwork, especially problem-solving groups, but also
work well independently
c. tell a success story about a specific group project, your contributions, and the results
d. list the names of all work teams on which you participated and stress that all were
successful
ANSWER: c
RATIONALE: You should respond by telling a success story that offers a specific example of
your teamwork skills. By preparing success stories in advance, you will handle
this type of interview question effectively.
POINTS: 1

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34. In which part of the STAR technique for answering behavioral interview questions should you
focus on yourself (rather than a group or team)?
a. Situation
b. Task
c. Action
d. Results
ANSWER: c
RATIONALE: During the Action part of the STAR technique, you should focus on what you did
and how. What skills or resources did you use?
POINTS: 1

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35. What is the correct way to handle an illegal or inappropriate question during an interview?
a. If you find the question harmless and you want the job, go ahead and answer it.
b. Confront the interviewer about the illegal nature of the question.
c. Storm out of the room in anger; after all, you wouldn't work for a company with such
low ethics.
d. Refuse to answer the question because it is your legal right to do so.
ANSWER: a
RATIONALE: If you find the question harmless and if you want the job, go ahead and answer it.
You can also try to deflect the question tactfully by asking how it relates to the
responsibilities of the job.
POINTS: 1

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36. Which of the following is a legal interview question?

a. Are you married?
b. Are you a U.S. citizen?

c. Do you have any disabilities?
d. Are you authorized to work in the United
States?
ANSWER: d
RATIONALE: The only legal interview question is "Are you authorized to work in the United
States?" All other answer choices all illegal questions. Knowing what questions
an interviewer can and cannot ask will help you formulate appropriate responses.
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37. If an interviewer asks if you have any questions at the end of an interview, which of the
following is an inappropriate response?
a. May I have a tour of the facilities?
b. When do you expect to make a decision?
c. No, I have no questions right now; you have shared all the information I need.
d. What are the major challenges for a person in this position?
ANSWER: c
RATIONALE: When an interviewer asks if you have any questions, the worst response is No
because it suggests you are not interested in the position.
POINTS: 1

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38. How should you close an interview?

a. Briefly review your strengths, thank the interviewer, and ask what action will follow.
b. Be confident and say, This job sounds great! When do I start work?
c. Ask about salary and benefits.
d. Invite the interviewer to lunch.
ANSWER: a
RATIONALE: End your interview by thanking the interviewer, reviewing your strengths for
the position, and asking what action will follow.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 491
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ESBC.GULO.23.14.03 - 14.03
ECTIVES:
NATIONAL STAN United States - BUSPROG.ESBC.GULO.23.01.06 -
DARDS: DISC.ESBC.GULO.23.01.06
DATE CREATED 1/11/2022 2:17 PM
:
DATE MODIFIE 3/10/2022 5:00 PM
D:
39. Will has just driven home following an interview. What is the first thing he should do?
a. Take notes about the interview.
b. Contact his current employer to explain that he may be leaving.

c. Call the interviewer to thank him or her.
d. Begin compiling a list of references.
ANSWER: a
RATIONALE: After leaving an interview, the first thing you should do is to take notes of what
was said during the interview. Record key discussion points, names of people
with whom you met, and other details of the interview.
POINTS: 1
REFERENCES p. 491
:
PE:
HAS VARIABL False
ES:
JECTIVES:
TOPICS: After the Interview
D:
ED:
40. Which of the following statements about interview thank-you messages is correct?
a. Thank-you messages are not important to employers.
b.To avoid appearing as overzealous, an applicant should wait at least two to three days
before sending a thank-you note.
c. Separate thank-you messages should be sent to each interviewer.
d.To personalize a thank-you message, an interviewee should begin each sentence in the
thank-you message with the personal pronoun I.
ANSWER: c
RATIONALE: Thank-you messages do matter to employers; therefore, applicants should send
such messages immediately following an interview and to each interviewer.
Additionally, thank-you messages shouldavoid worn-out statements such Thank
you for taking the time to interview me and overuse of the personal pronoun I.
POINTS: 1
REFERENCES p. 492
:

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
41. After writing a follow-up letter to thank your interviewer, your next step should be _______.
a. alerting your references that they may be contacted by the employer
b.sending a small gift to the receptionist to show your sincere appreciation
c. calling the organization's human resources department to learn more about your
competitors for the open position
d.waiting at least one month for a call of acceptance or rejection
ANSWER: a
RATIONALE: Once you've thanked the interviewer, you should alert your references that the
employer may contact them. Sending gifts, calling the human resources
department, and waiting one month to hear from the organization are not
appropriate.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
42. To make sure that your references can provide a recommendation, be sure to provide them
with the name of the company, the position title and expected job requirements, and _______.
a. links to the hiring manager’s LinkedIn profile
b. the expected salary level
c. links to a copy of your résumé
d. text of what you would like in the
recommendation
ANSWER: c
RATIONALE: To provide the best possible recommendation, your references need information.
Therefore, provide them with a copy of your résumé, college transcripts, and the
job advertisement. In addition, provide the name of the company, position title,
job expectations, and any deadlines.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
43. Theresa decides to follow up with an employer a few days after her interview. Which
communication channel is safest for her to use if she does not want to appear too intrusive?
a. Phone
b. E-mail
c. Twitter
d. Office
visit

ANSWER: b
RATIONALE: If you have interviewed for a position and haven't heard from an employer, an
e-mail inquiring about the process is often the safest bet to avoid being too
intrusive.
POINTS: 1
REFERENCES p. 494
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
44. Recommended guidelines for completing application forms include which of the following?
a. Disregard questions that do not apply to you by leaving them blank.
b. Read the entire form before beginning to complete it.
c. Do not specify a position or job title to make yourself appear flexible.
d. Leave any questions about salary blank because they might limit what you will be
paid.
ANSWER: b
RATIONALE: Guidelines for filling out application forms include reading the entire form before
beginning to complete it, answering all questions, and using accurate spelling,
grammar, and punctuation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 495
:
PE:
HAS VARIABL False
ES:
JECTIVES:

TOPICS: Preparing Additional Employment Documents
D:
ED:
45. When explaining on an application form the reasons for leaving a previous position, use
phrases such as Relocation, Seasonal, or _______.
a. Fired
b. Pregnant
c. Quit
d. To continue education
ANSWER: d
RATIONALE: When explaining the reasons for leaving your last position, use positive or neutral
statements such as Relocation, Seasonal, Accepted a position with more
responsibility, Career change, or Temporary position. Avoid explanations such as
Fired, Quit, Didn't get along with supervisor, or Pregnant.
POINTS: 1
REFERENCES p. 495
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
46. The purposes of sending an application or résumé follow-up message to an employer include
jogging the memory of the hiring manager, showing your serious interest in the position, and
_______.
a. emphasizing your qualifications or adding new information
b. sending a personal note to the receptionist, who often helps make the final decision
c. sharing your photograph to match your qualifications to your face
d. setting a deadline for the employer to offer you the position
ANSWER: a
RATIONALE: Your application or résumé follow-up message will allow you to provide
additional information you may have not had the opportunity to share in the
interview. You may also wish to emphasize those qualifications best matched to
the position and company's needs.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 495
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
47. When you apply for a position but are rejected, employment experts recommend that you
_______.
a. send a rejection letter saying you believe the employer has made a hiring decision
error in not choosing you
b.phone the employer's personnel office to determine the reason why you were not
selected
c. send a rejection follow-up message indicating you are disappointed but will contact
the company again in a month in case a job opens up
d.do not apply at that company again for at least 12 months
ANSWER: c
RATIONALE: Even though you didn't receive this position, you should send a rejection
follow-up e-mail or letter that expresses your disappointment politely and informs
the employer of your continuing interest in working for the company if a position
becomes available. Tell the recruiter you will contact the company in a month and
then follow through.
POINTS: 1

DIFFICULTY: Easy
REFERENCES p. 496
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
48. Acceptable reasons for following up with an employer in writing, excluding the follow-up
thank you message, include not receiving a response to your resume or application, learning that
you haven’t been offered the position, and _______.
a. wanting to know how you did in the interview
b. scheduling an appointment with the hiring manager
c. receiving an offer for the position
d. providing additional information that you forgot to discuss in the interview
ANSWER: c
RATIONALE: Reasons for following up with an employer formally in writing include checking
on the status of your application or résumé, stressing your continued interest after
receiving a rejection, accepting or rejecting a job offer, and resigning from a
current position.
POINTS: 1
DIFFICULTY: Easy

:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
49. If you must turn down a job offer, employment experts suggest you should send the employer
a letter _______.
a. declining the offer, providing a thorough explanation of the reasons for declining, and
expanding on your qualifications for a new position
b.thanking the employer for the offer and briefly declining the position
c. specifying personal reasons for your decision
d.declining the position and offering assistance finding your replacement
ANSWER: b
RATIONALE: Your letter declining the job should thank the employer for the job offer and
explain briefly that you are turning it down. Taking the time to extend this
courtesy could help you in the future if this employer has a position you really
want.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 497
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
50. When writing a resignation letter to your employer, you should offer thanks and end with a
forward-looking statement, assistance in preparing for your departure, and _______.
a. one week’s advance notice of your resignation
b.identify weaknesses in the company and offer suggestions for improvement

c. at least two-weeks’ notice of your departure, especially if you have a high or
responsible position within the company
d.give a complete list of all the reasons why you decided to leave the company
ANSWER: c
RATIONALE: A resignation letter should give at least two weeks’ notice––more if you have a
high or responsible position within the company––and should offer thanks and a
forward-looking statement, assistance in preparing for your departure, and a
confirmation of the exact date of resignation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 497
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
51. From an interview, an employer can learn what drives and motivates you.
a. True
b. False
ANSWER: True
RATIONALE: An employer may seek to learn what drives and motives you from an
interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIV ESBC.GULO.23.14.01 - 14.01
ES:
NATIONAL STANDARD United States - BUSPROG.ESBC.GULO.23.06.04 -
S: DISC.ESBC.GULO.23.06.04

DATE CREATED: 1/11/2022 2:17 PM
DATE MODIFIED: 3/10/2022 5:00 PM
52. As a job candidate, the purposes of an interview are to convince the employer of your
potential, learn more about the job and the company, and expand on the information on your
résumé.
a. True
b. False
ANSWER: True
RATIONALE: You should view an interview as an opportunity to convince the employer of your
potential, learn more about the job and the company, and expand on the
information in your résumé.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 475
:
QUESTION TY True / False
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
53. Hiring/placement interviews are typically conducted before screening interviews.

a. True
b. False
ANSWER: False
RATIONALE: Job applicants generally face two kinds of interviews: screening interviews and
hiring/placement interviews. You must succeed in a screening interview first to
proceed to a hiring/placement interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 475
:

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
54. Many screening interviews occur by telephone or video.

a. True
b. False
ANSWER: True
RATIONALE: Although some screening interviews are conducted during job fairs, on college
campuses, online, or during a videoconference, many take place by telephone or
video.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 475
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
55. The most common format for hiring/placement interviews is the sequential interview.
a. True
b. False

ANSWER: False
RATIONALE: One-on-one interviews are the most common type of hiring/placement
interviews.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 475
QUESTION TYPE: True / False
LEARNING OBJECTIV ESBC.GULO.23.14.01 - 14.01
ES:
NATIONAL STANDARD United States - BUSPROG.ESBC.GULO.23.06.04 -
S: DISC.ESBC.GULO.23.06.04
56. If a company is conducting a panel interview, a job candidate should establish eye contact
with only the person who asked the question.
a. True
b. False
ANSWER: False
RATIONALE: In answering questions during a panel interview, the candidate must keep eye
contact with the questioner as well as with the other team members.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 475
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:

57. A sequential interview is usually shorter than a one-on-one interview.
a. True
b. False
ANSWER: False
RATIONALE: Sequential interviews tend to be more in-depth than first interviews. In a
sequential interview, candidates meet individually with two or more interviewers
one-on-one over the course of several hours or days. Therefore, they must be
more prepared and know even more about the company.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 476
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
58. Because online interviews are typically conducted using webcams and videoconferencing
software, applicants do not need to worry about their appearance, nonverbal behaviors, or eye
contact.
a. True
b. False
ANSWER: False
RATIONALE: Many companies are now using webcams and videoconferencing software to
conduct long-distance interviews, which saves these companies time and money.
When you participate in an online interview, the same rules apply even though
you are not face-to-face with your interviewers. Therefore, watch your
appearance, eye contact, and nonverbal behaviors, all of which must send positive
messages to your interviewers.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 476
:

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
59. Most employers contact job applicants by e-mail to set up interviews.

a. True
b. False
ANSWER: False
RATIONALE: Most employers contact job applicants by phone to schedule interviews.
Employers can get a better sense of how applicants communicate by hearing their
voices over the phone. Therefore, once you are actively looking for a job, anytime
the phone rings, it could be a potential employer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 477
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:

60. During your job search, you should treat any call from an employer like an interview.
a. True
b. False
ANSWER: True
RATIONALE: You want to make your first conversation with any employer impressive. This
requires you to treat any call from an employer just like an interview.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 478
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
61. One of the most important steps in effective interviewing is researching the target company.
a. True
b. False
ANSWER: True
RATIONALE: Gathering detailed information about a prospective employer is one of the most
important steps in effective interviewing. Therefore, once you have scheduled an
interview, you need to start researching the target company because you should
never enter an interview cold. Recruiters are impressed by candidates who have
done their homework.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 478
:
PE:
HAS VARIABL False
ES:

JECTIVES:
D:
ED:
62. Reviewing a company's advertising and promotional materials can be an effective way to
learn about a target company.
a. True
b. False
ANSWER: True
RATIONALE: In addition to a company's online presence, you should also research its ads and
promotional materials to learn more about its mission and products and/or
services.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 479
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
63. You should share updates about your job search on social media sites so that as many
professionals as possible know that you are in market.
a. True
b. False
ANSWER: False

RATIONALE: Don't discuss your job search on social media if you are still employed, and be
careful about the information that you reveal on social media sites in general.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 481
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
64. On the day of your interview, you should arrive at least 30 minutes prior to the scheduled
appointment.
a. True
b. False
ANSWER: False
RATIONALE: You should arrive at the interview five or ten minutes early, but not earlier. Also,
if something beyond your control causes you to be late, call the interviewer right
away to explain what is happening. Most interviewers will be understanding, and
your call will show that you are responsible.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 481
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
65. Because the COVID-19 pandemic has shifted us towards touchless greetings, when meeting
the interviewer in person, what should you do?
a. Wear gloves and extend a hand in greeting.
b. Give a friendly wave and say that you are pleased to meet them.
c. Do a fist bump with the interviewer.
d. Do nothing.
ANSWER: b
RATIONALE: With a shift toward touchless greetings, you could tilt your head, or place your
right hand on your heart or give a friendly wave with a greeting and introducing
yourself.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
66. One of the best ways to overcome fear is to know what happens in a typical interview.
a. True
b. False

ANSWER: True
RATIONALE: Other than public speaking, employment interviews are the most dreaded events
in people's lives. However, if you know what to expect in an interview, you will
be more confident and less fearful.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 481
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
67. When answering interview questions, interject many verbal pauses to give yourself time to
formulate appropriate answers.
a. True
b. False
ANSWER: False
RATIONALE: Filling your answers with verbal pauses such as um, uh, like, and basically
communicates that you are unprepared and unprofessional.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 483
QUESTION TYP True / False
E:
HAS VARIABLE False
S:
ECTIVES:

D:
D:
68. To avoid coming across as tentative in an interview, always answer a question even if you
don't understand it.
a. True
b. False
ANSWER: False
RATIONALE: During the interview don't be afraid to clarify vague questions. You can clarify a
vague question by asking your own question such as Are you asking...?
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 483
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
69. When answering interview questions, always aim your responses at the key characteristics
interviewers seek.
a. True
b. False
ANSWER: True
RATIONALE: Always aim your answers at the key characteristics interviewers seek: expertise,
competence, motivation, interpersonal skills, decision-making skills, enthusiasm
for the company and the job, and a pleasing personality.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 483
:

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
70. To demonstrate your humility, openly share at least one personal weakness with the
interviewer.
a. True
b. False
ANSWER: False
RATIONALE: You must stay focused on your strengths in an interview. Bring up a weakness
only if asked directly, and in such a case explain how you are working to
overcome it.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 483
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:

71. When responding to the question Tell me about yourself, focus on personal information such
as your hometown, family, and hobbies.
a. True
b. False
ANSWER: False
RATIONALE: You should use success stories and focus on educational, professional, and
business-related strengths when responding to the question Tell me about
yourself. You should also keep this response short (one to two minutes).
POINTS: 1
REFERENCES p. 485
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
72. Effective storytelling is key to responding effectively to behavioral interview questions.

a. True
b. False
ANSWER: True
RATIONALE: The storytelling technique works well for responses to behavioral questions
because you can share a specific example of a similar task or situation from your
recent work or educational experiences.
POINTS: 1
DIFFICULTY: Easy

:
PE:

HAS VARIABL False
ES:
JECTIVES:
D:
ED:
73. As a job applicant, you should never answer an illegal or inappropriate interview question.
a. True
b. False
ANSWER: False
RATIONALE: If you find the illegal or inappropriate interview question harmless and if you
want the job, go ahead and answer the question.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 489
E:
HAS VARIABLES False
:
ECTIVES:
:
D:
74. You should use an interview as an opportunity to ensure that the position and organization are
right for you.
a. True
b. False
ANSWER: True
RATIONALE: An interview is a two-way street. You should use the interview as a way to
determine whether the position matches your skills and personality.
POINTS: 1

DIFFICULTY: Easy
REFERENCES: p. 490-491

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
75. The first thing you should do after an interview is compose a thank-you/follow-up message.
a. True
b. False
ANSWER: False
RATIONALE: Although you will also send a follow-up message, the first thing you should do
after leaving an interview is to make notes of what was said in case you are called
back for a second interview. Write down key points that were discussed, the
names of people with whom you spoke, and other details of the interview while
the information is still fresh in your memory.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 491
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:

76. Summarizing your relevant qualifications is an effective way to end an interview positively.
a. True
b. False
ANSWER: False
RATIONALE: Before you leave an interview, summarize your strongest qualifications and
show your enthusiasm for obtaining the position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 491
E:
HAS VARIABLES False
:
ECTIVES:
:
D:
77. An effective way to begin a thank-you message is Thank you for taking the time to interview
me.
a. True
b. False
ANSWER: False
RATIONALE: In a thank-you message, avoid worn-out statements such as Thank you for taking
the time to interview me. Instead, show that you really want the job and that you
are qualified for it.
POINTS: 1
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
78. If you've been interviewed by more than one person, send one thank-you note to the person
who appeared to be in charge.
a. True
b. False
ANSWER: False
RATIONALE: If you have been interviewed by more than one person, send a separate thank-you
message to each interviewer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
79. Always ask permission before submitting someone's name as a reference.

a. True
b. False
ANSWER: True
RATIONALE: Before you list anyone as a reference, be sure to ask permission.

POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
80. You should alert your references only after a second or third interview for a position.
a. True
b. False
ANSWER: False
RATIONALE: You should alert references that they may be contacted immediately following a
first interview to ensure that they have time to prepare. You should have already
provided them with a copy of your résumé and information about the types of
positions you are seeking.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 492
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
81. If you don't hear from the interviewer within five days, the best follow-up is a phone call to
the interviewer to inquire about the decision and to indicate your extreme desire for the job.
a. True
b. False
ANSWER: False
RATIONALE: An e-mail to find out how the decision process is going may be your best bet
because such a message is much less intrusive than a telephone call. Also, you
don't want to sound desperate when asking about the position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 494
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
82. An interview follow-up message should be driven by I phrases to allow you to stress your
qualifications and continued interest.
a. True
b. False
ANSWER: False
RATIONALE: Be careful about overusing I in follow-up messages, stressing instead your
knowledge of the company and position.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 492
QUESTION TYPE:True / False
LEARNING OBJE ESBC.GULO.23.14.04 - 14.04

CTIVES:
DATE MODIFIED 3/10/2022 5:00 PM

:
83. When completing a job application form, always leave any items blank that do not apply.
a. True
b. False
ANSWER: False
RATIONALE: Don't leave any items blank on a job application form. If questions or sections
do not apply, write Not applicable or N/A.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495
QUESTION TYPE True / False
:
LEARNING OBJE ESBC.GULO.23.14.05 - 14.05

CTIVES:

D:
84. When filling out an application form, you should look over all of the questions before starting
to complete them.
a. True
b. False
ANSWER: True

RATIONALE: Look over all the questions before starting to complete an application form to get
a sense of what you will be asked and plan your responses.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 495

PE:
HAS VARIABLE False
S:
JECTIVES:
D:
ED:
85. You should avoid specifying the position you are seeking on an application form so that you
will seem more flexible.
a. True
b. False
ANSWER: False
RATIONALE: If asked for the position desired, give a specific job title or type of position. Don't
respond with Anything or Open because such answers will make you look
unfocused. Additionally, such responses make it difficult for employers to know
your qualifications or interests.
POINTS: 1
REFERENCES p. 495
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
86. If your résumé or application generates no response within a reasonable time, you should
consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add new
information.
a. True
b. False
ANSWER: True
RATIONALE: When your résumé or application doesn't gain the desired interview, it is
appropriate to send a follow-up letter or e-mail. Such messages may (a) jog the
memory of the hiring manager, (b) demonstrate your serious interest, and (c)
allow you to emphasize your qualifications or to add new information.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 495
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
87. If you are rejected for a position that you remain interested in, you should avoid
corresponding with that company again.
a. True
b. False
ANSWER: False
RATIONALE: If you didn't get the job and you think it was perfect for you, don't give up. Send a
letter indicating your continuing interest, admitting your disappointment, and
adding that you will contact the company again in a month in case a job opens up.
Then follow through for a couple of months, but don't overdo it.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 496
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
88. Even though you will likely receive and accept your job offer via telephone, you should send
the employer a letter or e-mail to document your acceptance of the job.
a. True
b. False
ANSWER: True
RATIONALE: After accepting the job offer on the phone, follow up with an acceptance e-mail or
letter to confirm the details and to formalize the acceptance.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 496
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
89. Notice of your resignation from a position delivered to your supervisor in person is
considered sufficient; you do not need to document it in writing.
a. True
b. False
ANSWER: False
RATIONALE: Although you will likely discuss your resignation in person with your supervisor,
it is a good idea to document your resignation by writing a formal letter.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 497
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
90. A resignation letter typically includes a two-week notice. However, if you hold a management
position, you should provide your employer a longer notice.
a. True
b. False
ANSWER: True
RATIONALE: Although a two-week notice is standard, you may find that a longer notice is
necessary. The higher your position and the greater your responsibility, the longer
the notice you give your employer should be.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 497
:

PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
91. What type of interview do many companies use to save time and money by eliminating less
qualified candidates before scheduling face-to-face interviews?
a. Screening interview
b. Hiring/placement
interview
c. Group interview
d. Panel interview
ANSWER: a
RATIONALE: Many companies use screening interviews as a way to save time and money.
During the screening interview, the company eliminates candidates with weaker
qualifications and schedules face-to-face interviews only with the most-qualified
applicants.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:

ED:
92. A company interviewing several candidates for the same position at the same time is known
as what type of interview?
b. Hiring/placement
interview
c. Group interview
d. Panel interview
ANSWER: c
RATIONALE: Group interviews occur when a company interviews several candidates for the
same position at the same time. When participating in a group interview, stay
focused on the interviewer, treat the other candidates with respect, remain calm,
take your time when responding to questions, express yourself clearly, and try to
make yourself stand out from the other candidates.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
93. When the most promising candidates are selected from screening interviews, what is the next
type of interview they will likely have?
b. Hiring/placement
interview
c. Group interview
d. Panel interview
ANSWER: b

RATIONALE: Once the most promising candidates have been selected from the screening
interview, they will be invited to a hiring/placement interview with the hiring
manager.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
94. To feel confident and to sell your qualifications, what type of stories should you prepare and
practice in order to provide specific examples of your educational and work-related experience
that showcase your qualifications and achievements?
a. Motivational
stories
b. Narrative stories
c. Personal stories
d. Success stories
ANSWER: d
RATIONALE: To feel confident and to be able to sell your qualifications, prepare and practice
success stories. These stories are specific examples of your educational and
work-related experience that demonstrate your qualifications and achievements.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:

D:
ED:
95. Which of the following is an example of a positive nonverbal message that would be
beneficial to communicate during an interview?
a. Sitting erect
b. Keeping a very serious expression
c. Keeping your cell phone on in case you get an important
message
d. Leaning on the desk
ANSWER: a
RATIONALE: Create powerful impressions on people during an interview with positive
nonverbal messages such as arriving on time, dressing professionally, controlling
your body movements, exhibiting good posture, using effective eye contact,
smiling appropriately, turning off your cell phone, and listening attentively.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
96. Your interviewer says to you Describe a time when... or Tell me about a time when... These
phrases are openings for what type of question?
a. Situational
b. Behavioral
c. Warm-up

d. Challengin
g
ANSWER: b
RATIONALE: Behavioral questions begin with such phrases as Describe a time when… or Tell
me about a time when...
POINTS: 1
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:
ED:
97. Which part of the STAR technique for answering behavioral interview questions describes
what you did and how, including the skills or resources that you used?
a. Situation
b. Task
c. Action
d. Result
ANSWER: c
RATIONALE: The action part of the STAR technique should describe what you did and how,
including the skills and resources you used.
POINTS: 1
REFERENCES: p. 474
QUESTION TYPEMultiple Choice
:
LEARNING OBJEESBC.GULO.23.14.03 - 14.03

CTIVES:


D:
98. Which part of the STAR technique for answering behavioral interview questions should
describe the problem––what needed to be done and why?
a. Situation
b. Task
c. Action
d. Result
ANSWER: b
RATIONALE: The task part of the STAR technique should describe the problem, including
what needed to be done and why.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
QUESTION TYPE: Multiple Choice

LEARNING OBJEC ESBC.GULO.23.14.03 - 14.03
TIVES:
NATIONAL STAND United States - BUSPROG.ESBC.GULO.23.06.04 -
ARDS: DISC.ESBC.GULO.23.06.04
99. What type of message is written to thank the employer for the job offer and to formally refuse
the position?
a. Rejection
b. Thank you
c. Resignatio
n
d. Acceptance
ANSWER: a
RATIONALE: You may send a rejection message to an employer when you decline a
position that has been offered.

POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 474
QUESTION TYPE: Multiple Choice
LEARNING OBJECT ESBC.GULO.23.14.05 - 14.05
IVES:
NATIONAL STANDA United States - BUSPROG.ESBC.GULO.23.01.02 -
RDS: DISC.ESBC.GULO.23.01.02
100. What type of letter is written to confirm the exact date you will terminate your employment
when it is a position you have held for an extended period?
a. Rejection
b. Thank you
c. Resignatio
n
d. Acceptance
ANSWER: c
RATIONALE: A resignation letter documents your decision to terminate employment in your
present position. This letter can confirm the date of resignation, remind the
employer of your contributions, offer assistance to prepare for your resignation,
and thank the employer.
POINTS: 1
DIFFICULTY: Easy
REFERENCES p. 474
:
PE:
HAS VARIABL False
ES:
JECTIVES:
D:

ED:

Chapter 14 Interviewing and Following Up

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Chapter 14 Interviewing and Following Up

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Chapter 14 Interviewing and Following Up

1. An important question to be asking yourself during a job interview is _______?

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3. Which of the following statements about screening interviews is correct?

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4. Which type of hiring/placement interview is the most common?

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QUESTION TY Multiple Choice

6. Which of the following should you do during a panel interview?

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REFERENCES pp. 475-476

8. Which of the following is a correct description of a sequential interview?

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9. What is a key benefit for the candidate of one-way video interviewing?

d. This type of interview saves the candidate time.

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d.It helps to make the interview shorter.

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c. Assertively begin discussing her qualifications for the position.

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d.Examine the company's ads and promotional materials.

QUESTION TY Multiple Choice

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REFERENCES pp. 478-479

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REFERENCES pp. 480-481

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19. When you enter the office for an interview, _______.

c. introduce yourself to the receptionist, and wait to be invited to sit

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d. be more spontaneous by going into the interview without any expectations

REFERENCES pp. 481-482

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REFERENCES pp. 482-483

REFERENCES pp. 482-483

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c. To be concise, answer questions with a simple yes or no whenever possible.

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c. To start the interview positively, provide a few humorous personal anecdotes.

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b.I get along with everyone.

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31. Which of the following is an example of a situational question?

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REFERENCES pp. 488-489

REFERENCES pp. 488-489

REFERENCES pp. 488-489

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b. Confront the interviewer about the illegal nature of the question.

REFERENCES pp. 489-490

36. Which of the following is a legal interview question?

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REFERENCES pp. 489-490

REFERENCES pp. 490-491

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38. How should you close an interview?

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b.sending a small gift to the receptionist to show your sincere appreciation