Dear TaoBao

I hope this email finds you well. I am writing to express my concern regarding the
recent order I placed with your company. On August 20, I ordered a laptop with an
assured delivery time of 24 hours, but unfortunately, I have not received the item
even after two weeks.
Considering the considerable delay and the inconvenience caused, I kindly request
a full refund for the laptop purchase. I understand that unforeseen circumstances
might have arisen, but the extended wait time is causing significant inconvenience.
I would appreciate your prompt attention to this matter and request the refund
process to be initiated at the earliest convenience. Please confirm the receipt of this
email and the actions taken to process the refund.
Thank you for your understanding.
Sincerely,
Mr Sper