Martin: Good morning.

Alfonso: Morning sir, this is Cool Laundry Services. How can I help you?

Martin: Yes please. My name’s Marcos. I need someone to pick up my laundry. I have an important
event and I need to have my dress cleaned and ironed as soon as possible.

Alfonso: Would you need someone to go to your address today?

Martin: Yes, please, this morning if possible. I need to know if you can have it ready for this
evening, before 19h.

Alfonso: Well, that is very urgent indeed. We can have that done for you. However, it will be more
expensive due to the urgency of the service. We will charge 50 dollars to get it done today before
19h.

Martin: No problem, I understand. How much will it be?

Alfonso: It will be 90. We need to charge 10 dollars for the pick-up and delivery service.

Martin: Great, no problem. That is a perfect price. How can I pay for the service?

Alfonso: Well, don’t worry. You will need to pay for the delivery service by credit card. Is that ok?

Martin: Sure!

Alfonso: Then, when the dress is delivered to your address, you pay for the rest, also by credit
card. Is that a good solution to you?

Martin: Awesome, thanks for your help. I will be at home all day, so thank you for your patience
and for finding a suitable solution for this.

Alfonso: No worries, it’s our job. Thanks!