Dialog front office hotel

Nama kelompok :

Delfi paskah kristiani sau 216398

Evangelin Estevania Pelle 216400

Dialog CHECK OUT

V: Good afternoon ma’am, may I help you?

D: Yes, I’d like to check out now

V: Sure, may I know your number room, ma’am?

D: Yes, it's room 808 and here's my card key.

V: Ok, wait a moment ma’am.

V :Ouh ya ma’am, before you check out you can pay off the mini bar bill first?

D: Oh sure, so how much is the total?

V: It is Rp.1.250.000,- Ma’am. (one million two hundred and fifty thousand rupiah)

D: I see. Can I see the detail first?

V: Of course. Here it is, Ma’am.

D: OK. That’s true.

V: Excuse me, Ma’am. How would you like to pay?

D: Do you accept debit card from BNI Bank?

V: I’m so sorry, Ma’am. We only take credit card or cash.

D: Well, let me pay cash then. Here it is

V: Ok. I will process it, miss

V :Here is your change, Ma’am. It is Rp.50.000,- (fifty thousand rupiah)

D: Thanks, You can keep the change.

V: Oh Thank you so much Ma’am So, how is everything during your stay with us Ma’am?

D: Perfect, the bathroom is very clean and nice. The bed is comfortable. However, we are little bit
disappointed with the swimming pool because in the morning it is dirty, so we can’t swim in the
morning.
V: Thanks for your compliment Ma’am.Delfi and we do apologize about the swimming pool mis. We
will convey your problem to the hotel management in order to improve our quality and service.

D: Ok, no problem. We had a nice swim last night, the water is warm.

V: Ok Thank you Ma’am.Delfi for choosing our hotel for your trip. Is there anything else I can do
help you, Ma’am?

D: My pleasure. Ouh Ya can you call a taxi for me to the airport, please?

V: Of course, Ma’am. We provide shuttle service to the airport if you need.

D: Oh ya great. I think I need now.

V: Ok, Ma’am. Our shuttle car for you is ready in front the lobby.have a safe trip home,I hope you
come back here again Ma’am delfi.

D: okey thank you so much. Good bye.

V: Good bye 