Professional Documents
Culture Documents
EX-DE 06 01/04/2023 Issue for FINAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 05 30/03/2023 Issue for APPROVAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 04 15/02/2023 Issue for APPROVAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 03 05/01/2023 Issue for APPROVAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 02 13/12/2022 Issue for FINAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 01 29/11/2022 Issue for APPROVAL G. Fayad E. Hawash RO. Habib N.Capretti
EX-DE 00 21/11/2022 Issue for Comments G. Fayad E. Hawash RO. Habib N.Capretti
Validity Revision
Status Number Contractor Contractor Contractor Company
Date Description
Prepared Checked Approved Approved
Revision Index
Company logo and business name Project name Company Document ID
CONGO BIOFUEL
30A100DBQB23010
ENI Congo SA
Contract N.
Contractor logo and business name Contractor Document ID
CTR CONSTRUCTION
30A100DBQB23010
Job N.
Facility and Sub Facility Name Scale Sheet of Sheets
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TABLE OF CONTENTS
1.0 INTRODUCTION................................................................................................................................................ 3
1.1 SCOPE................................................................................................................................................................. 3
1.2 DEFINITION.......................................................................................................................................................... 4
2.0 REFERENCES................................................................................................................................................... 5
3.0 QUALITY POLICY & QUALITY OBJECTIVES.................................................................................................. 6
3.1 QUALITY POLICY................................................................................................................................................. 6
3.2 QUALITY OBJECTIVES.......................................................................................................................................... 7
4.0 QUALITY POLICY OF CTR FOR CPY.............................................................................................................. 7
5.0 QUALITY PURPOSE OF CTR FOR CPY.......................................................................................................... 7
6.0 CONTROL OF PROJECT QUALITY PLAN....................................................................................................... 8
6.1 EXPLANATION...................................................................................................................................................... 8
6.2 CONTROL OF PROJECT QUALITY PLAN................................................................................................................ 8
6.3 IMPLEMENTATION OF QUALITY PLAN................................................................................................................... 8
7.0 QUALITY MANAGEMENT SYSTEM................................................................................................................. 9
7.1 GENERAL REQUIREMENT..................................................................................................................................... 9
7.2 OVERALL REQUIREMENT..................................................................................................................................... 9
7.3 DOCUMENT CONTROL........................................................................................................................................ 11
7.4 CONTROL OF RECORD....................................................................................................................................... 13
7.5 MANAGEMENT RESPONSIBILITY & COMMITMENTS.............................................................................................. 14
7.6 DESIGN & ENGINEERING.................................................................................................................................... 18
7.7 PROCUREMENT QUALITY PLAN & PROCEDURE.................................................................................................. 21
7.8 CONSTRUCTION QUALITY PLAN & PROCEDURE................................................................................................. 31
7.9 CONTROL OF MONITORING AND MEASURING DEVICES.......................................................................................39
7.10 QUALITY TRAINING PROGRAM, MEASUREMENT, ANALYSIS & IMPROVEMENT...................................................39
7.11 INSPECTION AND TESTING................................................................................................................................ 47
7.12 PUNCH LIST PROCEDURE........................................................................................................................................ 50
7.13 FINAL QUALITY DOSSIER INDEX PROCEDURE............................................................................................................... 56
APPENDIX I............................................................................................................................................................... 56
APPENDIX II.............................................................................................................................................................. 57
APPENDIX III............................................................................................................................................................. 58
APPENDIX IV............................................................................................................................................................ 59
8.0 ANNEXES........................................................................................................................................................ 60
8.1 EQUIPMENT CALIBRATION LIST (QCF_004)...................................................................................................... 61
8.2 PUNCH LIST FORM – (PL _00).......................................................................................................................... 62
8.3 NON-CONFORMANCE REPORT – (QCF_NCR_001)..........................................................................................63
8.4 INTERNAL AUDIT PLAN SCHEDULE..................................................................................................................... 64
8.5 TECHNICAL QUERY FORM (TQ_01)................................................................................................................... 65
8.6 REQUEST FOR INSPECTION FORM (RFI_01)...................................................................................................... 66
8.7 MATERIAL ACCEPTANCE REQUEST (MAR)........................................................................................................ 67
8.8 QUALITY MANAGEMENT SYSTEM – RESPONSIBILITY MATRIX.............................................................................68
8.9 QUALITY TRAINING PLAN SCHEDULE................................................................................................................. 71
8.10 PROJECT QA ACTIVITY FLOW CHART.............................................................................................................. 72
8.11 PROJECT SITE QC ACTIVITY FLOW CHART..................................................................................................... 73
9.0 LIST OF FORMS.............................................................................................................................................. 74
9.1 LIST OF PROJECT QUALITY CONTROL PLANS.................................................................................................................. 74
9.2 LIST OF PROJECT QUALITY FORMS.............................................................................................................................. 74
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Company Document ID Contractor Document ID Sheet of Sheets
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1.0 INTRODUCTION
In December 2020 , ENI agreed to discuss circular economy and sustainable agricultural initiatives to develop
biofuels and bio-feedstock industry in Congo Republic, supporting the Country to reach its decarbonization targets
through 2030.
During 2022, CPY and Congo Republic Government will jointly conduct studies to assess the feasibility and
economic attractiveness of projects in the areas of agricultural development, used cooking oil, bioethanol and bio-
refining with the purpose of leveraging agricultural waste and vegetable oil as a feedstock for bio-refineries. More
specifically CPY and Congo Republic Government has agreed on developing fast track activities for agricultural
The agricultural development project focuses on the development of sustainable oil crops cultivations in Congo
Republic such as cover crops (brassica carinata, camelina sativa), castor seeds, croton trees in agro-forestry
The agricultural project includes the construction and the management of agricultural hubs (AGRI HUBS) to extract
oils from oilseeds to be used as feedstock for biofuel production. The AGRI HUBS will be developed by ENI Congo
1.1 Scope
The project quality plan describes the requirements of quality management system and the activities stipulated. It
provides the basic document used for the quality management system, and supplies the information that is identical
The Plan is applicable for the Project Management, Engineering, Construction, Installation, and Commissioning of
Scope of Work for the EPCIC (Engineering, Procurement, Construction, Installation and Commissioning)
CONTRACT for the AGRI HUB PLANT. The activities to be conducted are the following:
Electrical
I&C
Mechanical
Process
Safety
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Company Document ID Contractor Document ID Sheet of Sheets
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Balance of plant
d) Plant Construction, erection and installation including site erection of procured equipment and facilities for
construction
g) General Services, including Construction Camp, facilities, utilities and services for SITE and Camp
1.2 Definition
INSPECTION Activity where the characteristics of item(s) or service(s) are subject to examination,
and/or measurement, and/or testing to determine compliance with the specification
QUALITY CONTROL Activity where the characteristics of item(s) or service(s) are subject to inspection and
(QC) correction to ensure compliance with the specification. QC includes inspection
QUALITY Activity where a proactive, planned and systematic program is used to ensure the
ASSURANCE (QA) item(s) or service(s) are in compliance with the specification.
QUALITY Activity that provides for managing the integration of QA with cost and schedule to
MANAGEMENT ensure the item(s) or service(s) are reliable and safe.
QUALITY AUDIT Activity that provides management with a method to monitor performance of QA
Documents that are prepared and utilized for the purpose of verifying and recording
QUALITY RECORDS compliance of any operation directly related to the product quality. The record may be
in the form of hard copy or electronic media
HSE Health, Safety, Environment
PQP Project Quality Plan
QMS Quality Management System
ITP Inspection Test Plan
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2.0 REFERENCES
2.1 ISO 10005: 2018 Quality Management – Guidelines for Quality Plans
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To ensure the satisfaction of our Clients, ZEROCK must achieve and maintain the highest levels of quality in all
areas of its activity.
Therefore, we commit to:
• Always follow all of the requirements of our customers while taking into account the acquired experiences.
• Develop, maintain and continuously improve on a quality management system based on the idea of ISO
9001 and other standards/codes, this will not only improve the quality of operations but also bring about
reduction in overall costs of rendering services and products.
• Involve all our staff in the development process so that everyone is aware of the importance of its activities
and how it contributes to the achievement of the Company.
• We strive to establish a good name through our dedication in delivering quality workmanship and integrity
of our services. Our concern for development move us to implement solutions that greatly promote
customer satisfaction.
Our company implements these commitments, in line with the quality of the group policy, through the following
activities:
• Satisfaction of our customers,
• Continuous control of business processes by monitoring indicators and targets communicated,
• Staff training in System Quality Management,
• Analysis, at the annual management review, of the results and the definition of an action plan to improve
our system of quality management.
The Engagement of all employees to these commitments and their implementation is a key element of our
success and strengthen our strategic positioning in the field of construction.
Maroun Kassouf
Managing Director
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The quality policy and quality objectives embody the quality goal and direction, and are important part of project
general policy and objectives. It constitutes a framework for quality review and continual improvement.
All employees shall study them conscientiously and observe them strictly.
“Insisting on adopting the advanced applicable technique and scientific management CTR will supply the
satisfactory products and services to CPY and carry out, maintain and improve continued the quality management
system.”
The policy is adapted to the purpose of CTR, and is an important integrated part of business policy of CTR.
The policy shows that CTR will meet the requirements of CPY the products and the continual improvement.
The policy provides a range used for establishing and reviewing the quality objective of CTR.
The leaders at all levels shall communicate the quality policy to all management departments, professional offices,
teams and branches in order to enable the staff of CTR to understand correctly the policy and insist on putting into
effect.
The reviews of the quality policy shall be carried out continuously by CTR, to ensure the continual compatibility,
sufficiency and effectiveness; the policy shall be revised to be adapted to the change of environment of CPY, if
necessary.
Ensure the finished products are 100% qualified, set up the consciousness of providing product with high quality,
and devote major efforts to developing the activity of creating the excellence products.
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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Do the good job during the construction and do the good improvement work after the project put into operation.
Carry out comprehensive project management, and make great efforts to keep the project management to be
Carry out comprehensive quality management and insist on the continual improvement of the quality management
system.
All staff shall recognize and implement seriously the quality objective, establish the correspondent quality objective
with the departments related to the quality together, to enable more detailed and to be measurable, and to permit to
be identical with the quality policy, in order to ensure the implementation of the quality objective.
6.1 Explanation
This Project Quality plan defines and stipulates the project quality objectives, project organization and
responsibilities, resources management, process controls, project quality requirements, measurement and
analysis. The project quality plan outlines and ensures that the quality of work is up to company standards and
specifications.
The Quality Assurance/ Quality Control Department (QA/QC department) shall be responsible for the preparation of
this quality plan. The Project Manager (PM) shall be responsible for review of this project quality plan.
Other departments concerned of CTR shall jointly review it. The Project Quality plan will not come into effect until
The project quality plan shall be reviewed by the project management team representatives and approved by the
The Project Manager shall organize all the departments of the Project and Subcontractors to implement and
maintain this project quality plan. All the construction departments and/or Subcontractors shall follow it strictly. The
QA/QC department shall supervise and inspect the implementation of this project quality plan with other
departments concerned. The QA/QC department is responsible for the implementation of this project quality plan.
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Company Document ID Contractor Document ID Sheet of Sheets
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CTR top management has established quality management system and, QA/QC Department has developed this
project quality plan in accordance to ISO 9001-2015 standards and taking into consideration CPY quality system
specifications and project documents. All staff of the project shall implement and maintain the quality management
system and continually improve its effectiveness. The project quality documents will exercise control on processes
c) Determine methods and criteria needed to ensure that both the operation and control of these
d) Ensure the availability of resources and information necessary to support the operation and
f) Perform actions necessary to achieve planned results and continual improvement of these
processes. Subcontractors shall abide and establish their own quality management system and prepare quality
plan accordingly based on the requirement of the project quality plan and their scope of work to be carried out.
CTR is committed to develop, document, implement, maintain and continuously improve the Quality Management
System.
a) The quality management system covers the detailed process required by the contract document, for managing
the quality of engineering, procurement, construction, installation and commissioning and warranty of project.
b) In order to guarantee the above-mentioned process and the operation and control of the external contract
process the quality management system is set up to ensure the implementation of Quality Assurance and Quality
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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Control and supply all the relevant quality assurance requirements to its Subcontractors & suppliers etc. involved in
c) The necessary resource and information shall be provided to ensure the operation of process and the
d) With the aid of analyzing the information which come from the supervising and measuring process the
corrective and preventive measures shall be taken for the continual improvement of these processes, to realize the
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CTR set up and carry out strict control of quality records and documents required by the quality management
system, in order to ensure that the holders of the documents can make good use and prevent the misuse of the
7.3.1 Administration department shall be responsible for the control of quality system document,
technical documents, correspondence and the documents from out-side, for example, regulatory and
statutory documents. It shall also direct, monitor and inspect the document control of other departments.
7.3.1.1 Each department shall appoint a person as document controller who is responsible for receiving,
dispatching, registering, numbering and filing the document within scope of work of his own department.
7.3.1.2 The numbering system of project quality system document shall observe the requirements of the CPY
Project quality plan, project quality control procedures, inspection test procedures and management
instruction.
a) Drawing,
c) Construction plan,
d) Construction instruction,
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a) According to contract requirement and project internal procedure, engineering drawings shall be made
b) A distribution matrix shall be prepared by document controller. After the matrix is approved by Deputy Project
Director the drawings can be distributed and the recipient shall sign his name on Distribution log.
c) The document controller in each department shall be responsible for control and distribution of the drawings
received. After completion of the project, drawings shall be returned to administration department for hand-over or
7.3.3.2 The Administration department shall register and file project specification and standards. The obsolete
specifications may be kept by document controller for the purpose of knowledge preservation, but they
7.3.3.3 The technical documents prepared by each department shall be jointly reviewed by related departments
and distributed by administration department after approval by Deputy project director (DPD) in-charge.
7.3.3.4 The control of as- built technical documents and data shall observe requirement of the project contract
7.3.4 Correspondence.
7.3.4.1 A letter is prepared when the giving or issuing of approvals, certificates, consents, determinations, notices
and request, which shall be type-written, printed or electronically made and signed by project
department.
7.3.4.2 A transmittal is used to convey technical documents and drawings. All transmittal shall be numbered and
prepared by using approved transmittal coversheet. The transmittal number is assigned by administration
department. For the numbering system of letter and transmittal, see the project document and control
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7.3.4.3 Each department shall prepare their own list of quality system documents and list of technical documents.
7.3.4.4 Changes to documents and data shall be reviewed and approved by the same department that performs
the original review and approval. The invalid and/or obsolete document shall be promptly removed from all
7.3.4.5 Other content not mentioned here shall observe the project document and data control procedure and
CTR shall set up and carry out the record control, as well as the controls of mark, storage, protection, index and
preservation period, and provide evidences in which the product has satisfied the requirement and the quality
7.4.1 QA/QC department is a responsible department of controlling QA/QC records. It shall be in charge of quality
records including but not limited to records of quality management review, quality audit, corrective and
preventive actions, non-conformance report (NCR), site inspection and test and so on. It shall monitor and
7.4.2 Each department shall be responsible for development, control and management of quality records required
by responsible processes of QMS process function distribution chart. Each department shall also prepare
the numbering system of the records. “Records List” used in each department shall be established and
maintained by each department. Records shall be legible, readily, identifiable and retrievable.
7.4.3 Except the records and formats that shall be handed over to CPY or placed in CTR archive, Project records
Quality system implementation records shall be retained till the completion of the project.
7.4.4 The records that need to be handed over or filed shall follow the contract and CTR regulation and rules.
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CTR consists of leadership planning layer, function department management layer and execution layer.
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The authorities and responsibilities of Project Manager and Main Department Managers, especially their duties to
7.5.2.1Project Manager
Project Manager makes commitment to: observing CTR’ President’s commitment, focusing on quality, executing
the contract strictly, satisfying CPY contract requirement, developing and implementing the quality management
system, exercising effective control on various processes that impact project quality and various processes
Communicating to all employees in the project the requirements and importance of CPY’s and local
Establishing the project quality objectives. The status of implementation and fulfillment of project objectives
shall be considered as the basis of evaluating the effectiveness of project quality management system.
Providing the necessary resource for implementation, establishment and improvement of quality management
system.
Analyzing the quality at regular interval, evaluating the suitability, effectiveness and adequacy of the quality
system.
Administration Department Secretary Group shall perform practical works to assist project management in
taking on commitment.
7.5.2.2QA/QC Manager
Under the leadership of the project top management of CTR, the QA/QC Manager shall exercise quality
Based on project requirements and if necessary, subcontractors shall provide their own QC inspectors, whose
qualification shall be identified and approved by CPY and the work be supervised by CTR.
QA/QC Manager shall be reporting to and receiving Project direction from the Project Manager.
Communicating the QA/QC events with the Deputy Project Manager. In case of quality related concerns which
cannot be resolved by the Deputy Project Manager (DPM), the QA/QC Manager can communicate with the
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Company Document ID Contractor Document ID Sheet of Sheets
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The QAQC Manager is responsible for the development and maintenance of Project Quality Plan for assuring
that the project activities are performed and accomplished in accordance with the Project Quality Plan and
approved procedures.
Strictly observe the rules and regulations of the project quality management system, enhance leadership,
participate in by all employees, use method of management of system and process to exercise scientific
management on project quality work, complete the project to the satisfaction of CPY, perform audit,
Prepare quality management documents covering all the project, enhance internal audit, fill-in and maintain
process record, promote effective implementation of quality system, pass the audit performed by CTR.
QA/QC Manager shall be responsible for development of project quality objectives and resolve the objectives
into each department. Each department heads and Subcontractor shall establish its own quality objectives.
QA/QC Manager shall be responsible for Quality management system planning and continual improvement is
The integrity of the quality management system is maintained where changes to the quality management
QA/QC Manager shall be responsible to oversee all aspects of quality for works managed, designed, and
7.5.2.3Procurement Manager
Reporting to and receiving operational guidance from the Project Manager. The Procurement Manager is
responsible for all procurement activities and Quality Activities related for the Project and take direct responsibility
Functional and operational direction and coordination of the Project Management Organization.
Interfacing with Project Management Organization for the development, implementation, and control of
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Procurement of equipment, materials, and services; vendor evaluation and shop inspection.
The Procurement Manager is also responsible for material receiving and warehousing at each site and
7.5.2.4Construction Manager
Reporting to and receiving technical and administrative direction from the Project Manager. The Construction
Manager is responsible for all construction activities and Quality Activities related for the Project.
Construction direction.
7.5.2.5Control Manager
Reporting to and receiving Project direction from the Project Manager. The Control Manager is also responsible for
the overall monitoring of the Project's performance against the approved budget and schedule.
Cost control, accounting, trending and estimating services and progress reporting.
7.5.2.6HSE Manager
Reporting to and receiving the direction from Deputy Project Manager for project related issue but directly refer to
the HSE department for the implementation of the safety criteria with the project.
The HSE Manager is responsible for the safety, environment protection and health of the Project and also for safety
of construction personnel and equipment on site which will be protected and prevented with the applicable safe
facilities and makes the overall construction in safe and sound condition.
Reporting to and receiving Project direction from the Deputy Project Manager. The Document Control Manager is
responsible for the reception, classifying, numbering, issuance, callback of quality documents, and, takes part in
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reviewing of as-built documents, organizes translation and typing of notices, records and documents of quality
conference.
Quality Site manager is assigned for site follow up on each activity of quality management. He Reports to and
receiving Project direction from the QA/QC Manager. He shall be responsible for overall quality control activities of
Instructing and training the Inspectors from construction teams with their task, the quality site manager is fully
7.5.2.9Quality Inspectors - II
Report to Site Quality Manager. The Inspector’s responsibilities are included as below:
Receive Instructions from Site Quality Manager and feedback quality information timely.
Conduct quality control and quality inspection according to regulation and requirement.
Fill and keep records of site inspection, tracking and urging reclamation of quality deficiency.
Through various meetings, reports, documents internal publications and computer compiler network, the horizontal
and vertical connection between various different layers and function of CTR will be kept to link up the information
Engineering department is responsible for engineering control and part of engineering work, it shall conduct
Under the guidance of Engineering Manager, Engineering department shall carefully study the Main Contract,
especially about the technical part, identify the customer’s requirement and ensure that engineering shall satisfy the
During the design and development planning, the engineering department shall determine:
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The design and development stages, for example, intermediate design and final design, basic design and
detailed design.
The review, verification and validation that are appropriate to each design and development stage. The
The Engineering Manager shall manage the interfaces between different groups involved in design and
If there are some changes to the requirement of engineering, the planning output shall be updated, as
Engineering department shall identify and document the design and development inputs. These inputs of the
project include:
Contract document: there are a lot of basic technical requirement, data and drawings in the documents. It
describes the project facilities, operation and control philosophy, scope of work, technical specifications of
Functional and performance requirements of the project. They specify the quality of design documents.
Designers shall pay attention to the suitability, safety, economy, construction easiness of the design
document.
Applicable statutory and regulatory requirement of local authorities and international associations.
The inputs shall be reviewed for adequacy. Requirements shall be complete, unambiguous and not in conflict
Provide ER (Engineering Requisition)document used for purchasing, drawings, operation and maintenance
manual.
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Specify the characteristics of the project that are essential for its safe and proper use.
The type of output may be documents, specifications, drawings and data sheets.
The outputs of design and development shall be approved by engineering department manager, project
The purpose of the review is to ensure the suitability of stage and final design results to the internal and
external resources, the adequacy of conformity with general design inputs, and the effectiveness of achieving
established effects.
Engineering department shall determine the review requirements and perform review for the design at
The type of review may be meeting review, expert review, review at different levels, trade review.
Participants in such review shall include representatives of function concerned with the design and
Records of the results of the reviews and any necessary actions shall be maintained.
Verification shall be performed in accordance with planned arrangement to ensure that the design and
development outputs have met the design and development input requirement.
d) Especially when new structure, new material and new technology are adopted in the project, verification
e) Records of the results of the verification and necessary actions shall be maintained.
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The validation shall be performed to ensure that the resulting project is capable of meeting the requirements
Wherever practicable, validation shall be completed prior to the delivery or implementation of the project.
Records of the results of validation and any other necessary actions shall be maintained.
Lead Engineer is responsible for collection of all design change requests and raises formal “Design Change
DCR shall be registered and distributed to the engineers concerned for their review of the impact on the work.
Engineering manager shall authorize the DCR and seek the approval from customer, then forward a copy of
The design changes cannot be implemented prior to review, verification, validation and approval.
Records of the results of the review of changes and any necessary actions shall be maintained.
The purpose of control over the purchasing process is to ensure that the purchasing product conforms to specified
purchase requirement.
The Project Procurement Manager, on identifying the need for procurement of Goods and/or Services,
reviews the Company approved vendors list to select suitable vendors or suppliers to tender.
If after Confirming that the selected vendors and/or suppliers are not on the approved vendor list, the Project
Procurement Manager submits a formal request to the Quality Manager to evaluate and assess the suitability
On receipt of request for evaluation of candidate vendors, the Quality Manager shall assign a QA Engineer to
QA Engineers, under the control of their Quality Manager, then obtain the necessary information and data
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All the documents submitted by the vendors shall be reviewed for approval.
Upon receipt of a request, the Quality Manager shall determine evaluation method(s) to be applied
among following alternatives and the QA Engineer nominated by Quality Manager shall initiate the
actions necessary for vendor evaluation.
Through Vendor’s performance history
The QA Engineer shall evaluate the vendor’s performance history of providing GOODS which conform to the
specification of M/R.
Evaluation will be made on the basis of the CONTRACTOR’s records on the subject vendor’s previous
QA Engineer shall obtain relevant information from the Project Procurement Manager or the related corporate
discipline.
The Project Procurement Manager shall obtain the sales references from the vendors, and each vendor shall
The vendor’s performance history shall cover recent 5 years from the date of evaluation. If the vendor has no
performance experience of recent 5 years or if he is a new market-comer, the Project Procurement Manager
shall obtain from the vendor assessable information such as that of supplying similar item or service, current
capability of supplying GOODS, physical condition of the current manufacturing facility / equipment or
The QA Engineer shall make an objective evaluation of the vendor’s current quality system through
documented qualitative and quantitative information. This evaluation shall include reviewing the vendor’s
The QA Engineer shall make out the Vendor Evaluation Report which shall be approved by the Quality
Manager.
The Quality Manager has responsibility of determining the facility-assessed vendor taking into consideration of
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criticality of GOODS.
The Quality Manager shall assign a Lead Auditor as an assessment team leader and, if needed, Auditors as
assessment team members. The assessment team shall carry out the Facility Assessment in accordance
The Lead Auditor shall prepare the Vendor Evaluation Report. The Vendor Evaluation Report shall, as a
minimum, include assessment scope, assessment team, persons interviewed, summary of assessment
results including vendor quality system manual revision number and date, evaluation of the quality system/
Major findings: Findings which require much time and efforts for corrective action.
The Vendor Evaluation Report shall be forwarded to the Quality Manager for his review and approval.
The Quality Manager has authority to approve the vendors on the basis of vendor evaluation. For minor
findings recorded during a vendor assessment, the Quality Manager may approve that vendor by obtaining
the vendor's written agreement for adequate corrective action within a due date. In case of major findings, the
The Quality Manager shall notify the vendor in writing, the following:
Any proposal by CONTRACTOR to use a vendor who is not on the Company Approved Vendors List shall be
referred to Company for guidance on the level and participation of Company in audit and assessment
activities. Project approval to use vendors, after any audit and assessment will come from Company.
GOODS shall be procured from the only vendors who are listed on the COMPANY Approved Vendor List and
Once the additional vendors are approved by Company through the procedure described above, the approval
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The Project Procurement Manager shall update and maintain the COMPANY Approved Vendor List whenever
The Quality Manager will be responsible for maintenance of all documents related to vendor evaluation.
7.7.2.1 The project shall establish the criteria for selection, evaluation and re-evaluation of suppliers. It shall
evaluate and select suppliers based on their ability to supply product in accordance with the project
requirement.
7.7.2.2 Procurement department, engineering department, construction department and contract department are
7.7.2.3 Procurement department shall develop procurement manual to define the criteria of selection, evaluation
7.7.2.4 Engineering department, together with relevant departments, shall evaluate the qualification, certification,
experience and quality assurance ability of design Subcontractor for selection of qualified design
Subcontractor.
7.7.2.5 Construction department, together with other relevant departments, shall be responsible for development of
ITB document (Invitation Bidding Document) for construction Subcontractor, in which criteria of evaluation
Its work at this stage shall include but be not limited to the following:
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7.7.2.6 Contract department shall prepare terms and conditions of the ITB document according to the main
contract, law and other related regulatory and statutory requirements and monitor the observation of the
above.
7.7.2.7 Records of the results of monitoring and any necessary actions taken shall be maintained.
7.7.3.1 Procurement department shall define the goods requirement about specification, quality, acceptance,
7.7.3.2 Engineering department shall prepare design sub-contract document, in which design requirements and
7.7.3.3 Construction department, together with relevant departments, shall prepare the documents about project
subcontract and labor service subcontract. In these documents, construction department shall provide the
following information:
7.7.3.5 The adequacy of specified purchase requirement shall be confirmed and approved prior to communication
to the supplier.
7.7.3.6 The content of the purchase order includes the vendor's quotation number, quotation date, the RFQ
package that was issued to solicit the bid, the equipment specification number and drawing numbers
issued with the RFQ, all inspection notices, hold points for witness and notification requirements, and all
vendor documentation and data required. The equipment specification refers to all codes, standards, and
7.7.3.7 Procurement and project teams should review and approve purchasing documents for accuracy to the
specifications prior to their release. To eliminate any delays caused by the vendor not having a hard copy
of the Purchase Order in his possession, a Purchase Order Authorization Letter can be faxed to the
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vendor, which allows him to process the order without any delays. An acknowledgement copy of the
purchase order is also issued to the successful CONTRACTOR. to sign and return, acknowledging their
agreement with pricing, description, delivery, and the commercial terms of the sale.
CTR or authorized Third Party Representative may verify at the source or upon receipt that the purchased products
and service conform to requirements. Verification by CPY or a Third-Party Representative does not reduce CTR's
responsibility.
a) QC Department shall be responsible for quality control in the all processes of procurement. It shall prepare
product inspection and test plan/ procedure, which shall be approved by customer, and conduct the verification of
purchased product.
b) The QC group shall review the procurement documents and ensure the suitability, adequacy and effectiveness
of these documents.
c) The QC group shall conduct inspection and test for delivered material and equipment.
d) If necessary, the QC group can perform verification at the supplier’s premises and make verification
arrangements and method of product release in the purchasing information before verification.
e) Engineering department shall verify the achievements of design Subcontractor at different design stages.
f) Construction department shall verify that the construction progress and quality of subcontracted work meet the
requirements of Subcontract.
CTR shall inspects the work of OEM vendors, suppliers, sub-vendors, and manufacturers as necessary to obtain
CTR shall develop source inspection and surveillance program including quality surveillance schedule to ensure
quality of procurement.
CTR’ s Vendors shall prepare and use the Inspection and Test Plans which give detailed instructions for the
inspectors. These Inspection & Test Plans are approved by CTR and CPY representatives prior to any inspection
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Procurement inspection for designated items begins with the award of the purchase order and concludes when the
inspector has duly released the equipment from the vendor's shop after successful completion of all inspections.
The Procurement Inspection Supervisor coordinates inspection activities. After receiving the assignment from the
Procurement Inspection Supervisor, the source inspector reviews the order and conducts a pre-inspection meeting,
Progressive inspection visits will be conducted to perform the required equipment inspection as outlined in the
Inspection and Test Plans. The Source Inspector maintains the field file and reports the results to the responsible
office. The Procurement Inspection Supervisor also coordinates source inspection activities with CPY designated
Inspection personnel. The third-party inspector selection and approval shall be endorsed by CPY.
CTR will perform, as a minimum, equipment inspection according to required inspection levels. CTR may deviate
from these recommendations upon approval from CPY according to project and work requirements.
CTR will perform the inspection and test work to different vendor according to the Risk Number (RN) (1-18), and
finalize the Rating Classification (CR) (I , II , III or IV) of equipment and material, finalize the frequency of
CTR identifies and plans the production and, where applicable, installation processes which directly affect quality
and ensures that these processes are carried out under controlled conditions.
These include:
a) Documenting work instructions defining production and installation, where the absence of such instructions
b) Monitoring and control of suitable process and product characteristics during production and installation.
When results of certain processes cannot be fully verified by subsequent inspection and testing of the product
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(e.g., heat treating, NDE, cleaning, etc.) Processing deficiencies may become apparent only after the product is in
use. Then continuous monitoring and/or compliance with documented procedures is required to ensure that the
CTR ensures that incoming items are not used or processed until they are inspected and conformance to
CTR inspects, test and identifies the work as required and uses process monitoring and control methods to
conform to requirements.
CTR holds the work until the required inspection and testing are complete or necessary reports have been
No work will be released or delivered to CPY until all inspection and testing of the activities specified in the Quality
Plan has been satisfactorily completed and the associated data and documentation are available and properly
authorized.
CTR will maintain records which give evidence that the work has passed inspection and/or testing with defined
acceptance criteria.
CTR procedures ensure that nonconforming products are not used or installed.
Control provides:
The Quality Plan defines responsibility for review and authority for the disposition of nonconforming work. Where
required by the contract, the proposed repair of nonconforming work is reported to CPY representative. Repaired
and repeated work will be re-inspected using the same inspection method that discovered the defect in accordance
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c) Detects and eliminates the root cause(s) by analyzing all processes, work operations, deviations, quality
d) Initiates preventive action, commensurate with the risks encountered, to deal with problems.
f) Implements and records change in procedures resulting from corrective action, if any.
(1) General
2) Material control refers to the various measures adopted to reduce the amount of loss of materials at the time of
3) Material control in practice is exercised through periodical records and reports relating to purchase, receipt,
inspection, storage and issuing direct and indirect materials. Proper control over material can contribute
(2) Objectives
To minimize wastage.
Handling, storage, packaging, preservation, and delivery of material is on a per project basis appropriate to satisfy
the requirements of the quality system and contract specifications. Major equipment and materials are handled
Equipment and material are stored according to procedure in a manner to prevent the loss of value, preventing
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damage or deterioration. Equipment/material easily affected by adverse conditions such as moisture, radiation and
Any special storage preparations or ongoing maintenance will be performed upon receipt of such material (i.e.,
electric motor bumped and kept dry with lights, desiccant installed in crates or boxes as required, etc.) and
Packing or crating of equipment/material will be performed by reputable packager and may be witnessed by an
experienced CTR representative or employee if required. Each crate/package will be marked as is required by
customs for exit of the country of origin and for entrance to the country of end use (Republic of Congo).
Each crate will also be marked with numbers (e.g., crate 1 of 24) to alert the receiver as to how many crates should
be received. An itemized report is created which lists the contents of each crate-by-crate number, vendor, cost,
and date shipped. This report is provided to the receiver to assist with receipt of material. Like items are crated
together to ensure ease of receipt of material, as well as the ability to track the material during shipment.
Shipments of equipment/material may include a CTR representative at the receiving end (foreign port) to witness
the loading of the material onto local trucks, clearing local customs, and to the destination to ensure proper receipt
of material. The freight forwarder will also be present to ensure that there are not time delays due to paperwork or
CTR maintains procedures for identifying, collecting, indexing, accessing, and storage of quality records such as
material test records, pressure test certificates, compliance certificates, FAT inspection etc which shall be available
by CTR.
Quality records are maintained to demonstrate conformance to specified requirements and the effective operation
of the quality system. Pertinent vendor quality records are included. Each project contract specifies the disposition
The requirement for maintaining these records to demonstrate achievement of the required quality and the
effective operation of the quality system become part of the job completion as witnessed and accepted by CPY. All
quality records are turned over to CPY as part of the Project Records Books as required by the Contract.
CTR Quality Assurance department performs internal quality audits which include CTR and its Subcontractor
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activities.
All audits are planned and scheduled. However, unscheduled audits may also be performed in the situations
where there may be serious quality problems for the activities performed by CTR or the Subcontractors.
All audits are performed by the qualified and certified auditors. Audit results will be documented and provided to
CTR maintains procedures for identifying the training needs and provides for training of all personnel performing
activities affecting quality. Personnel performing specific assigned tasks are qualified on the basis of appropriate
education, training and/or experience, as required. Appropriate records of training are maintained.
Plan.
For civil, structural, piping, mechanical, electrical, instrument and FOC disciplines, CTR describes what type of
All inspectors covering assignments for critical welded fabrications will be certified by The American Welding
Society, The American Petroleum Institute, or similar international institutions approved by CTR and CPY.
All inspectors witnessing or evaluating non-destructive testing will be certified to SNT-TC-1A, Level II.
As with engineering and procurement, CPY will review and approve Construction staffing where necessary.
7.8.3.1 Control department shall prepare overall progress schedule according to the requirement of the contract
and construction characteristics. It shall prepare the procedures for progress controlling and monitoring.
These procedures and documents shall be based on level-4 schedule, which shall be duly filled by
authorized field engineers, verified by construction department, and then put into the databank of the
7.8.3.2 Construction department shall prepare “Construction Procedure” or “Work Instruction” for these
key/special processes. These documents shall be reviewed by related department and submitted to CPY
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7.8.3.3 Construction department shall check and inspect the material and equipment provided by Sub-
contractor/Vendor for their conformity of quality requirements. It shall also check and review the
7.8.3.4 For the covered work, construction department shall fill in “Covered Work Record” and invite CPY’s
representative, QC inspector to the jobsite to jointly inspect the covered work. If acceptable, countersign
“Covered Work Record”, then cover the work. The covered work record shall be maintained.
7.8.3.5 Based on workload, work schedule and work characteristics, construction department shall develop a
“Construction Equipment Plan” and “Work Force Balance Plan” and implement by itself or urge
Construction department or Subcontractor shall also provide or use sufficient monitoring and measuring
devices whose precision and accuracy shall meet the requirement of specification, standards and codes.
7.8.3.6 QA/QC department shall develop quality control plan for key/special processes and conduct inspection
QA/QC department shall check the calibration status of monitoring and measuring devices to make sure that their
7.8.3.7 Construction department shall prepare “Construction Record” and QA/QC department shall fill in the “QC
inspection and test records”. One process cannot be passed to next process until the required inspection
and tests have been completed or necessary reports have been received and verified.
7.8.3.8 The project cannot be delivered until final inspection and test have been done and associated data and
7.8.3.9 If non-conforming product is found out, it shall be reviewed in accordance with documented procedure. It
may be:
d) Rejected or scrapped.
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7.8.4.1 Some processes for production and service provision shall be validated because the resulting output
cannot be verified by subsequent monitoring or measurement, or their deficiencies become apparent only
7.8.4.2 Construction department shall identify the special processes, prepare “Construction Procedure” or “Work
Instruction”, define criteria of review and approval, and provide suitable equipment and qualified personnel
7.8.4.3 Process review, equipment status, personnel qualification etc., shall be recorded and
maintained.
7.8.4.4 If there are some changes to important material /product parameter, the process shall be
revalidated.
7.8.5.1 In order to preclude the product or its status from confusion or misuse during the product realization and
achieve the purpose of traceability of product or service, a suitable means shall be taken to identify the
product, product status and the unique identification of the product where traceability is a requirement.
7.8.5.2 Procurement, construction and QA/QC department are all responsible departments of the process.
7.8.5.3 Procurement department shall maintain the original identification No. on purchased material and
equipment. When marking by itself is necessary, the type and content shall conform to the requirement of
7.8.5.5 Construction department shall check the identification No. before withdrawing material from warehouse.
7.8.5.6 Construction department shall mark the sub-projects and construction processes, for example, pipeline
7.8.5.8 QA/QC department shall be responsible for identification of product status, for example, the status of
inspection and test (Hold for inspection, acceptance, reject, valid, invalid…).
7.8.5.9 Where traceability is a requirement, all the responsible departments shall take the responsibilities to
For example, when material shall be separated or covered, the worker or warehouse keeper shall transfer the
identification marking. Construction engineer shall monitor and document the marking transfer to assure the
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traceability of the material. QC inspector shall supervise the process of identification transfer.
This Project is an EPC (Engineering, Procurement, Construction) project. When any of CPY’s property is
transferred to CTR. CTR shall exercise care with them, protect the existing property of CPY and restore to original
profile after installation. Construction department shall record the status of the customer property and report
Preservation records shall be maintained by Procurement and Construction team till final handover to CPY.
7.8.7.2 Procurement department shall set up warehouse and material yard for storage of material and equipment.
The type and size of warehouse or yard shall meet the quality and quantity requirements of material. The
method of control over the material or equipment shall observe the normal practice and Vendor’s
recommendation. Care shall be taken for identification, handling, package and storage.
7.8.7.3 Construction department shall be responsible for product preservation during construction. Safety
measures shall be taken to protect the products from damage, loss and deterioration.
After identifying the non-confirming items, it shall be tagged with label or wrapping an identification tape
around. Segregate them in order to prevent them from being used, inform the Discipline Supervisor and fill
Each non-conforming product shall be segregated or isolated in a location set aside for this purpose
where practicable.
• By accepting product under concession by relevant authority from CTR in consultation and by raising
Technical Query / Deviation Request to CPY.
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• Repaired or Re-worked Product shall be re-inspected in accordance with the original Quality Control
Plan or with approved documented procedures by which it was inspected initially.
• Non-Conformances observed during construction activities at site locations shall be recorded for all
actions taken up to close out of the NCR and the records shall be maintained.
• Originator of NCR shall record the non-conformance in section 1 of the NCR and Corrective Action
Request form QCF_NCR_001 on what it is and what it should be basis, and by describing the relationship
to the applicable standard, specification or code.
• Investigate the non-conformance and record the root cause thereof in conjunction with Project
QA/QC Manager or the person nominated by him at work site as applicable.
• The action party, to whom the NCR has been issued, shall review the same and sign at part-1 to
signify his acceptance of the non-conformity
The discipline supervisor or head of department shall propose the disposition of the non-conforming product
in conjunction with Project QA/QC Manager or the person nominated by him by filling part “2” of the NCR and
Corrective Action Request form QCF_NCR_001 from one of the remedial actions indicated, adding
explanatory notes if necessary, and then signs it.
The Project QA/QC Manager or his assigned field expert engineer shall consult CPY technical team
authorities for critical decision making where applicable.
• Repair/re-work or take remedial action to correct the product so as to be acceptable to the specified
requirements.
• Accept as “Fit For Purpose”
• Re-grade product to preclude its original intended use or for its alternate use.
• Scrap or return the product for replacement.
The Head of Department or Action Party shall propose the method of repair or re-work in conjunction with
Project QA/QC Manager or the person nominated by him. He shall seek technical advice where required for
a suitable repair or re-work or remedial actions method from appropriate field expert Engineer.
The Head of Department shall also propose a reasonable time frame for completion of remedial action. He
shall then complete part 2 of the NCR and return the NCR to Project QA/QC Manager or the person
nominated by him for assessment.
The Site Superintendent or Head Of Department or Action Party evaluates the non-conformed product to be
of minor nature and considers that repair or re-work is not necessary, then he shall justify it in conjunction
with Project QA/QC Manager or the person nominated by him to accept as it is, stating that the non-
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conformed product is still fit for the purpose. “Fit for Purpose” decision requires CPY approval. However,
appropriate corrective action shall be taken to prevent recurrence of the same.
When a decision is made “Accept as is” in order to use the non-conforming product, an engineering
justification shall be arranged stating that the product is “Fit For Purpose” through CTR project group and a
written approval for the said concession shall be sought from CPY.
The Head of Department evaluates in conjunction with Project QA/QC Manager or the person nominated by
him, that the rejected product cannot be repaired and used for the intended purpose. In order to use the non-
conforming product, it may be determined to alter & re-grade it to use for another purpose precluding its
original intended use.
A written approval for the above said “Re-grade for alternate use” shall be sought from CPY representatives
through a documented correspondence justifying the reasons why the product cannot be repaired and why it
is necessary to use for the alternate purpose.
The Head Of Department evaluates in conjunction with the Project QA/QC Manager or the person nominated
by him, that the rejected product can neither be repaired and used for the intended purpose nor can be used
for alternate purposes. In this circumstance, it may be determined to remove and scrap the non-conforming
product from the site. However, the product shall be suitably replaced in an appropriate time frame.
CPY shall be informed through documented correspondence, in case it is recommended to scrap and
replace the non-conforming product.
While proposing actions and approving to handle the non-conforming products, the appropriate corrective
actions also shall be specified where applicable by the Head Of Department or Action Party in conjunction
with Project QA/QC Manager or the person nominated by him:
• Immediate corrective action shall be taken to correct the product so that it shall be acceptable to the
specified requirements.
• Appropriate corrective actions shall be taken in order to avoid the recurrence of the nonconformity.
The Project QA/QC Manager or the person nominated by him seeks advice from field experts depending on
the nature of technical problems involved for critical resolution of the NCR.
However, QA/QC Senior Inspector can be authorized to make assessment of proposed corrective actions at
work site and sign in part two of NCR box.
The Head of Department or Action Party shall ensure timely execution of the agreed corrective actions
specified on the NCR and complete part 3 of the form. Where repair / re-work or remedial action is proposed,
it shall be carried out following the original procedure and closely monitored by the QA/QC Inspectors.
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If COMPANY Specification calls for a repair procedure, then the repair or re-work shall be executed using
repair procedure.
The QC Coordinator / QA/QC Inspector shall follow up all agreed corrective actions and re-inspect the
product and shall ensure that it has been corrected to the specified requirements where applicable and that
the approved disposition has been implemented. He shall then complete and sign part 4 of NCR at the re-
inspection box.
The Project QA/QC Manager shall review the NCR and close out the NCR if the resolution of NCR is
correctly carried out as per this procedure.
The Project QA/QC Manager shall review all NCRs from CPY, investigate and resolve the issues to close-out
NCRs.
The suppliers/vendors shall also review, investigate & resolve any non-conforming product using their own
internal quality management system where possible and reasonably practicable.
The Document controller shall maintain a NCR master register. He / she shall record all unique reference
numbers for all NCRs received from all work locations showing the current status, actions taken and close
out status.
Separate register will be maintained by the Document Controller showing similar details of NCRs from CPY
and CARs raised as a result of findings at the supplier’s premises.
A copy of master register for NCRs will be forwarded to CPY as and when required.
The Head of Department in conjunction with the Project QA/QC Manager or the person nominated by him
shall investigate the cause of the non-conformity and decide on the corrective/preventive actions to be taken.
Any investigation results / reports / records made in case of major non-conformity, shall be attached to the
NCR. The cause of non-conformity and proposed corrective / preventive actions, with the target completion
date shall be documented in the NCR and Corrective Action Request form QCF_NCR_001.
The QA/QC Supervisor/ Senior Inspector shall forward the copy of the NCR to the Project QA/QC Manager
when part two of the NCR/CAR (Proposed Disposition) is completed. Later shall review and propose
alternate corrective actions at the event that the action proposed are not adequate to prevent future
recurrence.
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In the case of a Major NCR raised either by CTR or CPY or external third party, the Project QA/QC Manager
shall monitor the implementation of corrective actions by the relevant line department and close out the NCR
upon satisfactory implementation of the corrective actions.
The original NCR raised shall be compiled in the relevant Quality Control Data Package as applicable. A
copy of the closed-out NCR shall be kept at file.
QA/QC DEPARTMENT
Non-Conformance Report and Corrective
Doc
Action Request QCF_NCR_001
No.
Rev
0
No.
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7.9.1 Based on project characteristics, progress and workload, Construction department shall prepare
“Monitoring and Measuring Devices (MMD) Requisition Plan” in which the number, type, category shall be
defined.
7.9.2 Construction department shall get these devices calibrated at specific intervals or prior to use against
7.9.3 Procurement department shall provide the devices (buy or rent) used in the course of procurement and
protect the devices from damage and deterioration during handling and storage. For the monitoring and
measuring devices provided by supplier or used at jobsite by supplier, construction department shall
review the list of MMD and check the records of calibration status prior to use.
7.9.4 QA/QC department shall check and keep track of the calibration status of these devices.
7.9.5 When the devices are found to be out of calibration, the validity of the previous measuring results shall be
assessed and recorded. Construction and QA/QC departments shall take appropriate actions for the
7.9.7 When used in the monitoring and measurement of specified requirements, the ability of computer
software to satisfy the intended application shall be confirmed. This shall be undertaken prior to initial use
7.10.1.1 CTR policy is to employ project personnel who have previous demonstrated experience in working with
the standards and codes applicable to the project. Project personnel shall be qualified for their function.
7.10.1.2 Training needs shall be the subject of discussion at management review meetings.
7.10.1.3 All personnel in the project who may have an effect on project quality and who will stay on the project for
more than two months shall have a quality induction. Records showing this induction shall be maintained.
7.10.1.4 The QA/QC Manager shall ensure that managers, site senior staff and quality related personnel are
familiarized with:
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Identify competency needs for personnel who perform tasks affecting quality.
Provide training to address these needs.
Assess the effectiveness of the training provided.
Ensure that personnel are aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives
Maintain records of education, experience, training, and qualifications per the control of
documented information procedure
The manpower required for execution of the project shall be adequate to suffice the task and
in line with the requirement of CPY.
CTR regards employees as its greatest asset. To this end, the company maintains an established employee
qualification/training program. All personnel are classified on the basis of appropriate education, training, skills, or
experience. Records of all training activities are kept in each employee’s file at the regional or corporate office
whichever is applicable.
The responsibility for identifying employee-training requirements lies with each department
manager.
The purpose for the review is to identify competency needs for all personnel performing
activities affecting quality.
Job requirements, internal audit reports, and corrective action activities determine employee-
training needs. In addition, an annual review and midyear review is conducted with each
employee, at which time the employee’s training needs, as well as the effectiveness of the
previous training is discussed.
Each employee is made aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives.
All employees receive an “on-the-job” training by the responsible area supervisor. After a
30-day trial period, all new/transferred employees are evaluated against the position
requirements and if performance is found to be satisfactory, qualification for the applicable
position is awarded.
New employees receive indoctrination into the quality system from the Quality Manager.
Designated employees may receive formal off-site/on-site training/seminars in various job-
related disciplines/topics, as determined by the responsible supervisor/manager.
CTR quality team arranges the training program for the key personnel of the sub-contractor
to induce the awareness about quality till the bottom line.
The quality manager is responsible for the conduction of the training program.
There are various training modules developed for this kind of trainings.
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CTR ensures that the inspectors are having the required qualification to ensure the
effectiveness of quality objective.
The competency of the personnel to perform inspections is developed by one of the following
methods:
Providing personnel with working knowledge of appropriate contract details, documents, codes, practices
followed & standards.
Training or orientation in general and specialised methods of planning and performing inspections.
On the Job training under direct supervision of experienced qualified inspector.
The QA/QC manager regularly evaluates the inspectors for proficiency and skill development
1) Scope of Application
CTR shall monitor information and the perception of CPY’s satisfaction. The methods for obtaining
information on such perception may include letters and correspondences, CPY’s complaints, claim
meetings, etc.
Deciding the primer monitoring methods considering the above information sources, and
Obtaining feedback from the assigned auditor over customer’s satisfaction. Such information shall be
3) Development
The investigation and analysis of Customer’s satisfaction shall consider the following:
The quality of the service supplied, and Customer’s satisfaction over the final product.
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Customer’s satisfaction / dissatisfaction may be subjective and perceived in several ways, and if
CPY’s satisfaction shall be measured in accordance with the performance rating included in the Key
Performance Indicator Procedure, which shall be developed and issued to CPY for its approval. This
procedure shall include a list of all performance indicators for the Engineering, Procurement and
Construction stages and the weight value for each indicator (or index) giving as a result the
7.10.2.2 Contract department is responsible for monitoring and measurement of CPY satisfaction, working out CPY
satisfaction index in order to carry out effective monitoring and measurement. Every half year, contract
department shall collect, analyze and evaluate project monthly reports, fill in “Statistic Form of Customer
7.10.2.3 Contract department is responsible for analysis and evaluation of information collected from
implementation, amendment and change of the contract and routine communication with customer, the
result shall be the input of continual improvement. Other departments (including engineering department,
procurement department, construction department, control department and QA/QC department) shall
establish effective approach to communication with customer in order to obtain, monitor, collect the
e) Survey to customer;
f) Complaint of customer.
7.10.2.5 CPY visitation shall be conducted by the form of technical review meeting and weekly progress review
meeting. It shall inspect and check construction progress, quality, service and other items to ensure
conformity to contract requirements. Visitation can be implemented by the method of visitation meetings.
The minutes of the meeting shall be signed by CPY and CTR representatives.
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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7.10.2.6 Other aspects about CPY satisfaction shall observe CTR Procedure “Monitoring and Measurement of
Customer Satisfaction”.
7.10.3.1 QA/QC department is responsible for internal audit, preparing “Quality Assurance Audit Plan”, helping the
audited departments to correct the nonconformity and verifying the corrective actions. The audit
document shall be maintained. For the QA work flow, see the attachment IV “Project QA Activity Flow
Chart”.
7.10.3.2 QA/QC department shall prepare internal audit plan at the beginning of each year and get the approval of
project leader in charge. The plan shall define the requirement of the audit criteria, scope, frequency,
methods, audit implementation, audit report, corrective/preventive action, verification and documentation.
7.10.3.3 Internal audit should be conducted once a year. For a department, the audit interval shall be less than 12
months. For each internal audit, all the procedures and sites involved in the quality management system
shall be covered. Regular internal audit may involve the whole quality system or parts of it. Random
internal audit can be conducted at any time when special condition occurs (e.g., there is a great change
to the function).
7.10.3.4 QA/QC department shall select and appoint qualified auditors to conduct audits. Auditors shall not audit
activities related to their own work to ensure the objectivity and impartiality of the audit process.
7.10.3.5 Auditors shall objectively describe the nonconformity, communicate with the audited department who shall
analyze the causes of nonconformity and bring forward correction methods and finish correction within
limited time.
7.10.3.6 The lead auditor shall prepare audit report which can be used as input to evaluate project quality
management system and continual improvement. The audit results shall be handed over to the
7.10.3.7 For the internal audit control, refer to the procedure “Internal Audit Control Procedure”.
QA/QC department is responsible for monitoring and measurement of the processes. It shall develop QC plan and
procedures, which define the processes of quality management system and the methods to monitor and
measure them.
7.10.3.9 The main methods to monitor and measure processes are process audit, process review, routine process
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supervision and inspection, data analysis and so on. These methods shall demonstrate the ability of the
7.10.3.10 Construction department shall conduct related monitoring and measurement of the
a) Special processes;
d) Related releases.
7.10.3.12 Corrective actions shall be taken to the nonconformity discovered in monitoring and
measurement of processes. The collected data and information shall be analyzed. If necessary, preventive actions
shall be taken.
7.10.3.14 QA/QC department is responsible for the monitoring and measurement of in-process and
final products, preparing “Process control procedure” and “Control procedure of in-process and final
inspection and test”, determining the appropriate stages to monitor and measure the products.
7.10.3.15 QA/QC Department shall prepare QC Plan in which “H”, “W”, “C” points (Hold point, Witness
point, Certification point) shall be inserted. When works reach these points, Construction department shall
issue IN (Inspection Notification) attached with checklist and relating documents to QA/QC inspectors to
engage in joint inspection. For the QC work flow, see the attachment V “Project Site QC Activity Flow
Chart”.
7.10.3.16 Procurement department is also the responsible department of this process, it shall monitor
and measure the purchased products, prepare inspection and test procedure for purchased products,
determine the appropriate stages of monitoring and measurement, verification method, acceptance criteria
and suggestions for nonconformity. The monitoring and measurement of the purchased products shall
7.10.3.17 All functional departments shall maintain records of monitoring and measurement. Evidence
of conformity with the acceptance criteria shall be maintained. The persons authorizing release of product
shall be determined.
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7.10.3.18 Product release and service delivery shall not proceed until the planned arrangements have
been satisfactorily completed, unless otherwise approved by a relevant authority (where applicable, by the
customer). For emergency release, see the procedure of inspection and test for delivered material.
7.10.3.19 Supervision and control shall be taken on the material purchased by CTR or supplied by
suppliers, and irregular supervision or tour inspection shall be taken on construction processes. The
7.10.4.1 QA/QC department is responsible for collection, filing and statistical analysis of data.
b) Data related to quality system implementation: information of monitoring and measurement of process, the
ability of product realization, the results of quality analysis meeting, internal audit conclusion, output of top
7.10.4.3 The project shall demonstrate suitability and effectiveness of the quality management system and
evaluate the opportunities of improvement through data analysis. This mainly includes:
a) The present status and trend of customer satisfaction. Analyzing the main customer complaints and improving
b) Conformity to quality management system. Analyzing problems according to data statistic, analyzing the
c) The present status and trend of change to processes and products. Analyzing if potential problems exist,
7.10.4.3.1Suppliers. Analyzing suppliers’ products, production processes and quality management system,
7.10.5 Improvement
7.10.5.1.1 The project shall continually improve the effectiveness of the quality management
system through implementation of the quality policy, quality objectives, audit results, data analysis,
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system.
d) Wide scope or not only one department is involved in corrective or preventive actions.
a) Seek the opportunities and ways of improvement by monitoring and measurement of quality management
system, product, and customer satisfaction, and by means of internal/external audit, control of nonconformance
b) Realize improvements through preparation and implementation of corrective and preventive actions, this is the
c) Determine new improvement target by the output of management review from head office of CTR.
7.10.5.1.5 QA/QC department shall collect, analyze information to prepare the project quality information sheet
and verification of corrective action, preparing Quality Control Plan for “Corrective and preventive action control
procedure”. The relevant functional departments are responsible for implementation of corrective action in their own
departments.
7.10.5.2.2 The following requirements shall be defined in the corrective action procedure.
c) Evaluating the need for action to ensure that nonconformities do not recur;
7.10.5.2.3 All departments concerned of the project shall actively take corrective actions,
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eliminate the causes of nonconformity to prevent recurrence. If the nonconformity is caused by CTR or
any of its Subcontractors, they shall take corrective actions and implement them separately, the
7.10.5.2.4 The information of corrective action shall be the input of management review in
head office.
7.10.5.3.1 QA/QC is responsible for monitoring, inspection, check and following-up and
verification of preventive action. Relevant functional departments are responsible for implementation of
7.10.5.3.2 The following requirements shall be defined in the preventive action procedure.
7.10.5.3.3 Different types of quality analysis meeting shall be held for solution of the problems
about product quality and quality system. For example, weekly meeting between CTR and CPY, project
internal weekly meeting, technical meeting, etc. These meetings shall analyze the status of product quality
7.10.5.3.4 All departments of the project shall actively take actions to prevent nonconformity
occurrence by collecting and analyzing information and eliminating the causes of nonconformities.
7.11.1.1 Work shall be inspected in accordance with each relevant Inspection & Test Plan.
7.11.1.2 Inspection personnel shall be assigned based on their previous experiences for similar
7.11.1.3 The ITP shall set out in matrix form the sequence of inspection steps, (process description),
specific quality control requirements, notification requirements for COMPANY inspections (RFI), responsibilities,
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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applicable procedures, acceptance criteria, verifying documents, review, witness and hold points. QCP’s shall be
7.11.1.4 ITP’s and QCP’s shall be prepared and submitted to COMPANY one month before work is
planned to start.
7.11.1.5 Verifying documents shall be completed as work proceeds and shall not be left until the end
of the job. The ITP is to be used as a plan only and acceptance signatures shall be obtained on the inspection /
NDE report /RFI forms. Signing off and submission to COMPANY (if required) shall follow as soon as possible after
7.11.1.6 All incoming material and equipment shall be inspected for damage and conformance to
requirements. Should incoming material not have the required Material Release, inspection shall be conducted to
confirm compliance with applicable codes and standards, prior to being released or used as a part of the work. All
7.11.1.7 The in-process quality control and inspection activities are performed to verify the
requirements set forth in the inspection and test plans, QCPs and function test procedures are strictly complied to
ensure the satisfactory performance of the work. Test results shall be evaluated for compliance with the specified
requirements, where if these results are within specified acceptance criteria, they shall be accepted.
7.11.1.8 The process of final inspection and testing of products and materials shall be addressed in
7.11.1.9 Work, inspection and test records such as weld reports, heat treatment charts, etc., shall be
collated and indexed in preparation for inclusion in the final handover documents.
7.11.1.10 Records shall provide sufficient information and be subject to review by COMPANY at any
stage.
7.11.1.11 All inspection, measuring and test equipment used on the project shall be controlled and
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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calibrated in accordance with specified project procedure, which identifies calibrated instruments and their re-
calibration cycle.
7.11.1.12 Where inspection, measuring and test equipment is found to be out of calibration, the
affected equipments shall be removed from further use immediately, and an evaluation of the previous inspection
and test results made by the concerned equipment, shall be carried out.
7.11.1.13 Contractor shall make sure that the inspection, measuring and test equipment (IM&TE) used
in the performance of their work are calibrated and all the records of calibration shall be provided to COMPANY for
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The inspection and test status of all materials and work within the contract scope shall be known and verifiable at
all times. An up-to-date inspection status report / inspection register shall be maintained, showing when inspections
are scheduled, when inspections were completed and any NCR’s raised.
7.11.2.1 The inspections and tests for control of construction activities shall be conducted to verify the
conformity of products and services to the project requirements, applicable codes and standards for the
construction phase.
7.11.2.2 CTR shall ensure that company and any other nominated third party shall have access to
work site and fabrication shop for the purpose of inspection. The site quality manager and quality control inspectors
shall be responsible preparing and maintaining the inspection procedures and inspection test plans.
Inspection and testing shall be performed in accordance to the Field quality control procedures as well as the
inspection and test procedure applicable for each item.
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
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7.11.2.4 The Inspection and testing activities shall be carried out by the Site Quality Manager under
Inspectors for field inspection and test shall be qualified in accordance with the contract requirements.
The result of the inspection shall be recorded in proper forms included in the applicable inspection procedure.
CTR shall submit its test reports to the CPY Representatives as specified by the applicable company standards.
For all other test reports/validation records performed by CTR or its subcontractors, there records shall be
maintained and made available to CPY Representatives for any review.
The inspection and test status shall be kept under control and maintained as identified in the QC Inspection status
report.
The status report shall identify all contractor required inspection and tests for each system when it is scheduled and
when it was completed.
The QC inspection status reports shall be kept current and shall be available for CPY Representatives review at all
times.
7.12.1 Purpose
This procedure defines a structured approach and the standard requirements for tracking repair
defective items necessary for the completion of systems/sub-systems and for the subsequent
handover of the FACILITY from Construction to Commissioning and to Operations (CPY)
7.12.2 Scope
This procedure describes the standard work process for controlling punch list items where CTR is
responsible for Construction, Pre-commissioning and Commissioning.
Punch listing is to be performed prior to the transfer of responsibilities for a system/subsystem from one
stage to another for the purpose of care, custody and control.
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7.12.4.1 General
Prior to the transfer of responsibilities for a System/Sub-system, a check shall be done by CTR to
verify that the scope of work for the System/Sub-system is completed in accordance with the design,
project specifications, project procedures, and any other contractual requirements. The checks shall
also consist of physical walkthrough and checking of all relevant installations within the identified
System /Sub-system limits.
a) An assessment that all tasks have been completed. This is achieved through a review of all
documentation in the System/Sub-system handover package; i.e. check sheets, QA/QC reports,
testing sheets, vendor reports, etc. for accuracy and completeness, and that all inspection and test
requirements have been carried out as specified in the relevant procedures.
b) Review of the “As Built” drawings to verify that they reflect the actual build in the field including a “red
line” mark up of all the changes or modifications.
Punch list items shall be classified according to their degree of impact on HSSE, equipment integrity,
and subsequent scheduled activities. The assignment of punch list classification shall be agreed
between CTR Construction, CTR Commissioning and CPY Projects and Operations.
• Category “A” Punch: Must be completed prior to Mechanical completion. It signifies that the
punch list item, defect, missing item, or omission is deemed critical such as those which prevent safe
operation of plant, equipment, system and may jeopardize personnel& or equipment and must be
repaired without which the next activity cannot be undertaken safely. This category shall also include
points that cannot be attended to at a later stage of the project
• Category “B” Punch: Must be completed prior to Handover. It signifies that the punch list item, defect,
missing item, or omission which will not affect the safe progression of the System /Sub-system to the
next stage
• Category “C” Punch: Must be completed prior to PROVISIONAL ACCEPTANCE, or as soon as
practicable thereafter in accordance with a schedule to be agreed with CPY. These punches should
not affect the safe operation of the System /Sub system
All Punch list items identified in the fabrication shop and not completed will be subject to the same
classification stipulated in section 7.14.4.2. However, the Punch list items not executed in shop
prior to site transportation, and thus required to be undertaken post module arrival at site, must be
agreed at site by CTR fabrication team and CPY representatives and the cost of the defect repair
will remain the responsibility of CTR after the transportation of the item from the shop to the site.
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• Upon generation of punch items, CTR and CPY will identify the recategorization code of the
generated punch items during Pre-Commissioning and Commissioning phases and update them on
the punch list form.
• When a sub-system is progressed from one stage to the other, the coordinator will automatically
update CPY representatives to reflect the new category of the punch item based on the agreed re-
categorization codes.
Punch list items may be raised, reviewed, and resolved throughout the life of the Project. A formal
inspection and verification assessment shall be carried out on System/Sub-system level at the
following phases of the project:
• Prior to hydrostatic or pneumatic testing of pipe work
• Outstanding FAT Punch items which cannot be closed at factory
• Punch items outstanding from shop
• At Mechanical Completion handover phase prior to issuing the “Sub-System Mechanical
Completion Certificate”
• At Pre-commissioning stage prior to issue “Ready for Commissioning certificate”.
• Commissioning stage prior to issue “Commissioning Completion Certificate”.
• Prior to Handover all required “C” category punch items to be identified.
1. The primary objective of this punch list is to identify items which will jeopardize the wellbeing
of personnel and the integrity of the pipe work or equipment, if not corrected prior to testing.
2. Second objective is to identify items that if not corrected prior to testing will result in rework
and re-testing.
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All the punch items that are originated from factory shall be cleared prior to shipment to the site.
However, some items cannot be closed during factory and these items shall be identified by Quality
Control Team and categorized as A, B or C with the entity responsible for closure. These items must
be closed out at the earliest opportunity.
Yard punch items shall be tracked and closed as specified in this document and all referenced
documents. In addition, any punch items that remain open at time of load out, shall be clearly
identified as an attachment to the "Ready for Load Out " certificate and include categorization and
entity responsible for closure.
When all Construction ‘A’ check sheets have been completed for a sub-system and loaded CTR shall
notify CPY for a joint walk down prior to issuing the “Mechanical Completion Certificate”. Each
discipline representative records discrepancies and non-conformances found during the walk down.
The Punch List items shall be categorised in accordance with section 7.12.4.2 of this document.
The Mechanical Completion Walk down will verify that Mechanical Completion has been sufficiently
progressed so as to move into Pre-Commissioning phase.
All ‘A’ punch list items for Sub-System Mechanical Completion stage of the project shall be cleared
before the “Sub-System Mechanical Completion Certificate” is issued.
When all Pre-commissioning B check sheets have been completed for a System/ Sub system, CTR
shall notify CPY for a joint walk down to issuing the “Ready for Commissioning Certificate”.
A system safety review shall be conducted at Systems’ Commissioning Completion prior to issuing the
“Commissioning Completion Certificate”
When all Commissioning ‘C’ check sheets have been completed for a system, CTR shall notify CPY
for a joint walk down.
Punch List coordinator shall arrange a walk down close out meeting within 24 hours to verify the
legitimacy and agree the categorization of punch items after each walk down. Any disputed items
shall be verified and agreed prior to handover the punch list to CPY.
All inspections and verifications shall be made against the latest revision IFC, P&IDs, PFDs,
isometric drawings and relevant discipline standards, specifications, and checklists. The boundaries
for verification of the physical works are defined in the system/sub-system identification marked up
drawings which shall be attached to the walk down notification.
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Punch items will be limited to not installed as per IFC drawings, defective items & items that pose a
safety hazard to personnel or may lead to unsafe operation of the plant and shall not include
“preferential engineering” items.
Significant observations regarding the design of the facilities made during walk downs should be
treated as either Non-conformance if not built as per specification with NCRs issued by CPY, or if
additional requirements are identified above the base scope, treated as Contract variations. In either
case, these design observations should not be loaded as punch items as they do not meet the
definition of a punch list item.
Upon readiness of a system/sub-system for a walk down, the turnover coordinator shall issue a
“Request for Inspection” (RFI) to the concerned parties.
When issuing an RFI, CTR shall provide sufficient notice (Five Days) to all concerned parties to
ensure that the required resources are available at the time requested. Minimum requirements for
names of walk down participants must be agreed at the time of RFI issue and the walk down shall be
rescheduled if any required participant is missing. Therefore, it is important that key walk down
personnel be available and where necessary any alternates pre-agreed. The notice shall include all
relevant documentation with the boundaries of the inspection clearly indicated and Punch List for the
subsystem with the current close out status. If deemed necessary and agreed in between CTR &
CPY walk down for a particular system / sub-system may be split up as per discipline.
A “Request for Inspection” log shall be kept in the CTR office and shall be used by all parties.
During all joint walk downs, a "nominated punch items recorder" shall be named prior to the walk down.
During the walk down and immediately following the walk down, all punch list items from all participants
are to be consolidated on the master punch list. The master punch list will then be reviewed within 24 hrs
jointly with participants to agree punch item categorization. These meetings will be termed "agreement
meetings". Where punch item categorization cannot be agreed, then the punch item in question shall be
elevated to Commissioning/Completions leads and when necessary, Commissioning/Completions
Managers for assignment of category. The escalation process for all punch listing disputes must be
agreed prior to beginning walk down process." In addition, the "Master Punch List" shall be generated by
Contractor and approved by Company for each walk down.
FAT / Yard pending items shall be recorded for further follow up. All punch list generated during the
handover from CTR shall be recorded and included with the RFI.
Subsequently, all deficiencies and non-conformances discovered during walk downs the various
phases shall be recorded.
• Sub-system Number
• Punch Listing Phases
• Date of walk down
This document is property of Eni Congo SA.
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The Construction and Commissioning engineers shall regularly monitor the progress of outstanding
punch list items clearance and they shall plan/assign the priorities in line with scheduled completion
dates.
During punching it is conceivable that some punch items identified will require Engineering review
and action. The responsible engineer will communicate these punch queries to Engineering
department for mitigation and subsequent corrective implementation at site.
The punch list coordinator will review the status of all punch list items and will closely follow with the
Construction and Commissioning engineers to complete punch list items that would be deemed
critical for releasing completion certificates at the different stages of the project phase.
Resolution of punch list items shall be carried out by CTR. Once the Punch list is physically closed
out in field, as per IFC drawings, CTR will sign it off on the original Project Punch List form and
submit it CPY.
CPY shall verify the punch item against IFC drawings and the Accepted Date and the name of
person who has accepted.
The responsibility for clearing punch list items shall rest with CTR Construction unless these punch
list items are agreed to be completed by CTR Commissioning team requested that something within
the Construction work scope be left out to assist with the progression of the Commissioning work
scope; e.g., insulation flange or valve covers left off for a leak test, blind installed in a closed position,
etc.
The responsibility for accepting and signing-off cleared punch list items shall be the responsibility of
CPY for any punch list items generated.
Disputed punch item will be resolved. They will be resolved at the post walk down meeting between
CTR and CPY. If no agreement can be reached at that level then it will be escalated to Project
Management level for resolution.
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Rejected Punch items are a result of CPY not agreeing with CTR that the quality of the defect repair is
adequate and the defect required further remedial action. If no agreement can be reached that the quality
of the defect repair is adequate then it will be escalated to Project Management level for resolution.
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CTR shall prepare a procedure describing how quality documentation and records will be handed over to CPY. The
procedure shall be in compliance with contract requirements and shall enable CTR hand over the QAQC
documentation to CPY. CTR shall propose the procedure for the QAQC dossier which shall include but not limited
to the following:
The following example shows the master index of the QAQC Final Dossier with a brief about the quality
documentation to be submitted in the dossier. A detailed index shall be generated during project execution.
APPENDIX I
MASTER INDEX
(CIVIL)
ITEM DOCUMENT TITLE PAGE NO OF VOLUME
CODE VOL NO
C1.0 QAQC PROGRAM
C1.1 Field Inspection Procedures, work Procedures, QAQC Plan,
ITP, etc..
C1.2 Technical Queries, Non-Conformance Reports, Approval pf
3rd Party and Laboratory
C2.0 MATERIALS AND CALIBRATION CERTIFICATES
C2.1 Mix Design of Concrete and Asphalt
C2.2 Test Certificates of Materials supplied by Contractor
C2.3 Stone Aggregates Analysis Test Reports
C2.4 Soil Analysis Test Reports
C2.5 Paint Data Sheets
C3.0 Inspection and Test Reports
C3.1 Foundation of Tanks
C3.2 Concrete Paving
C3.3 Grading/Filling Sand and Crushed Stone base
C3.4 Foundation Settlement Report
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APPENDIX II
MASTER INDEX
(MECHANICAL)
ITEM DOCUMENT TITLE PAGE NO OF VOLUME
CODE VOL NO
M1.0 QAQC PROGRAM
M1.1 Approved Inspection Test Plan
M1.2 Construction Work Procedures
M1.3 3rd Party NDE Procedure, NDE Technician Certificates
M1.4 Technical Queries, Non conformance Report, Etc..
M2.0 MATERIALS AND CALIBRATION CERTIFICATES
M2.1 Approved Materials supplied by CTR – items used
Mechanical Works
M2.2 Calibration Certificates
M3.0 WELDING AND NDE DOCUMENTS
M3.1 Approved WPS/PQR
M3.2 Qualified Welders
M3.3 Radiographic Test Inspection Report
M3.4 Magnetic Particle Inspection Report
M3.5 Liquid Penetrant Inspection Report
M3.6 Ultrasonic Inspection Report
M4.0 EQUIPMENT & PUMPS
M4.1 Field Test Inspection Check Sheet
M4.2 Elevation and Installation Record
M4.3 Initial and Final Alignment Report
M4.4 Painting and Insulation Reports
M4.5 Lube Oil Flushing Record
M4.6 SAT Report (if any)
M5.0 SILOS/TANKS/COLUMNS/STRUCTURES/STATIONATY
EQUIPMENT
M5.1 Field Test Inspection Check Sheet
M5.2 Elevation and Installation Record
M5.3 Final Visual/Dimensional Report
M5.4 Tank Calibration
M5.5 Hydrotest Reports
M5.6 Painting and Coating Reports
M6.0 HYDROTEST, FLUSHING, TIE-IN PACKAGE, TEST
REPORTS
M6.1 Pressure Test Pack (P&ID, Isometrics, Pipe Support Dwg,
WeldMaps, NDT Reports, Punchlists, Pressure Test Report,
Pressure Gauges and PSVs Calibration Certificates, Flushing
Reports)
M6.2 Tie-in Package (P&ID, Isometrics, Tie-in Location, DPT and
MPI Reports, Fir up Reports, Visual Weld Reports, Valve
Test Reports, RT/UT Reports, Flange Inspection Report)
M7.0 FIRE FIGHTING SYSTEM
M7.1 Room Integrity Test Report
M7.2 Closure and Discharge Test Report
M7.3 Functional Test Report
M8.0 HVAC/EXHAUST SYSTEMS
Air duct smoke/tight Test Report
Refrigerant Piping Leak Test Report
Insulation Test Report
M9.0 LIFTING EQUIPMENT
M9.1 Lifting Equipment Inspection Reports / Certificates
M9.2 Lifting Accessories Inspection Test Reports / Certificates
This document is property of Eni Congo SA.
It shall neither be shown to Third Parties nor used for purposes other than those for which it has been sent.
Company Document ID Contractor Document ID Sheet of Sheets
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APPENDIX IV
MASTER INDEX
(INSTRUMENT)
ITEM DOCUMENT TITLE PAGE NO OF VOLUME
CODE VOL NO
I1.0 QAQC PROGRAM
I1.1 QC Dossier Master index
I1.2 Field Inspection Procedure
I1.3 Technical Queries, Non-Conformance Reports
I1.4 Construction QCP for Instrument works
I2.0 MATERIALS AND CALIBRATION CERTIFICATES
I2.1 Approved Instrument Items and Accessories
I2.2 Approved instrument Cables, supports, trays, tubing
I2.3 Test and Calibration Certificates of instruments
I2.4 Megger Test
I2.5 Digital Multimeter
I2.6 Function Generator
I2.7 Portable Digital Manometer
I2.8 Dead Weight Testing
I2.9 Decade Resistance box
I2.10 Triple Output DC Power Supply
I2.11 Digital Pressure Indicator
I3.0 INSTRUMENTATION AND CONTROL SYSTEMS WORKS
( INSPECTION & TESTING REPORTS)
I3.1 Equipment List and Schedule
I3.2 Material List for sub vendor supplied items
I3.3 Datasheets & Equipment Specifications
I3.4 Site Survey Report
I3.5 Test and calibration of instrument Equipment Record
I3.6 NACE Certificates
I3.7 Cable Megger Test Record
I3.8 Leak Test Report
I3.9 Certificate of Calibration and test Record of instruments
I3.10 Reference Drawings
I3.11 Loop Test Inspection Record
I3.12 Inspection Record prior to Installation
I3.13 Quality Control Punch List
I3.14 Bench Test Record
I3.15 FAT Procedures / Test Reports
I3.16 Equipment test reports
I3.17 Commissioning procedure
I3.18 Commissioning Test sheet
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8.0 ANNEXES
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10
11
12
CONTRACTOR
QCF_004
COMPANY
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__________________
UNIT : SYSTEM :
Contractor Client
Drawing : Drawing :
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NON-CONFORMANCE REPORT
CORRECTIVE ACTION REQUEST
AUDIT CUSTOMER COMPLAINT INSPECTION/TEST
NCR/CAR No. Company Audited/Inspection
Date Department:
SUBSYSTEM : Location:
Work Order No.
Ref. Cont Docs/Specs/Stds:
Item Description
MINOR NCR MAJOR NCR
1. NONCONFORMITY DESCRIPTION Discipline
Quality System
Material
Equipment
Welding
Painting
Hydrotest
Fabrication
E&I
Purchasing
Specify if others
____________________
ROOT CAUSE ANALYSIS PREVENTIVE ACTION
Provided Justifications for actions other than repair or rework Proposed date of Completion
Date:
3. EXECUTION OF AGREED CORRECTIVE ACTIONS:
Describe Immediate actions taken to correct the product: State action taken to eliminate or to prevent such non conformace in
the future:
Comment if required:
CONTRACTOR
COMPANY
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YEAR 2023
JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC
Note: QA/QC manager will modify the audits schedule in accordance with the revised schedule of the Project
progress when necessary. In accordance with the importance of the work, times of audits could be modified to suit
the conditions of the Project. Additional audits shall be considered in preparation of the schedule. All audit
schedules or changes shall be informed to CPY 7 days before the change takes effect.
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PROJECT NAME:
UNIT : SYSTEM :
TO : FROM :
SUBSYSTEM : AREA :
TAG Nº : RFI Nº :
Contractor Client
Drawing : Drawing :
NAME:
DATE:
Signed for and on behalf
COMPANY RESPONSE: of COMPANY:
NAME:
DATE:
ATTACHEMENT: YES NO
......................................................................................................................................................
COMPANY
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PROJECT NAME:
UNIT : SYSTEM :
TO : FROM :
SUBSYSTEM : AREA :
Contractor Client
Drawing : Drawing :
Particular Details:
ATTACHEMENT: YES NO
□ APPROVED AS NOTED
□ APPROVED
□ REJECTED
Notes: Legible Signature requested
NAME DATE SIGNATURE
CONTRACTOR
RFI_01
COMPANY
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Other ( state )
Attach all relevant literature marked by "clouding": to identify relevant description, current test certificates, samples as appropriate.
(A) Proceed
Location / Area : (B) Proceed as Noted
(Resubmit when complied)
Drawing Ref. :
DISTRIBUTION :
Original : CONTRACTOR
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ISO 9001:2000 Standard Clauses / Activity Relevant Procedure Verifying Document/Deliverables Responsible person
4 QUALITY MANAGEMENT SYSTEM
4.1 General requirements Project Quality Plan Documented quality system Project Manager
4.2 Documentation requirements Project Quality Plan Documented quality system QA/QC Manager
4.2.1 General Project Quality Plan Documented quality system QA/QC Manager
4.2.2 Quality Manual Project Quality Plan Project Quality Plan and its Supporting QA/QC Manager
documentation
4.2.3 Control of Documents Project Quality Plan Documents issued by controlled Document Control Engineer
Project Communication and distribution system, distribution records
Document Control
4.2.4 Control of Records, identification, Project Quality Plan All records providing operation of the Document Control Engineer
Storage, protection, retrieval, Project Communication And quality management system
retention and disposition of records Document Control
5 MANAGEMENT RESPONSIBILITY
5.1 Management commitment Project Quality Plan Quality Policy / objectives/records of Project Manager
management review
5.2 Customer focus Project Quality Plan Satisfied customer Project Manager
5.3 Quality policy Project Quality Plan Policy communicated to all levels of Project Manager/QA/QC
project personnel Manager
5.4 PLANNING Project Quality Plan
5.4.1 Quality Objectives Project Quality Plan Documented Quality System Project Manager
5.4.2 QMS Planning Project Quality Plan Documented Quality System QA/QC Manager
5.5.1 Responsibility, authority and Project Quality Plan Organization chart / Job descriptions Project Manager
communication
5.5.2 Management Representative Project Quality Plan Organization Chart QA/QC Manager
5.5.3 Internal Communication Project Quality Plan Project Manager
5.6 Management review Management Review Minutes of meeting / actions Project Manager
QA/QC Manager
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6 RESOURCE MANAGER
6.1 Provision of resources Project Quality Plan Refer below Project Manager
6.2 Human resources Project Quality Plan Training/Qualification records, personnel Project Manager
Training & Personnel Qualifications appraisal records
6.3 Infrastructure QMP-PP’s (PMV) Buildings / facilities / IT / Plant Plant (PMV) Manager
6.4 Work environment Project Quality Plan efficiency and effectiveness of people Project Manager
7 PRODUCT REALIZATION
7.1 Planning for product realization All QMP’s Project schedule Controls Manager
7.2 Customer-related processes
7.2.1 Determination of requirements of Contract/Project Specs QCPs & ITPs Project Manager
product
7.2.2 Review of Requirements Project Quality Plan Contract review records MOA Estimation/proposals
depts.
7.2.3 Customer Communication Project Quality Plan Project correspondence/Technical Project Manager
Project Communication And Queries
Document Control
Concession Requests & Technical
Query
7.3 Design and development Not Applicable
7.4 Purchasing
7.4.1 Purchasing Process Project Quality Plan Supplier /Subcontractor records Construction Controls
Supplier Qualification Manager
Subcontracting Procedure
7.4.2 Purchasing Information Project Quality Plan Purchase Order and subcontract data Construction Controls
Supplier Qualification Manager
Subcontracting Procedure
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7.4.3 Verification of the purchased products Field Purchasing & Material Approval Inspection reports Material Engineer
Request Procedure
Material Management & Control
7.5.1 Production and service provision Project Quality Plan IFC Drawings/PMV records Construction Controls
Manager/QA/QC Manager
7.5.2 Validation processes for production QCPs WPS/PQR, concrete trial mix design QA/QC Manager
7.5.3 Identification and Traceability Material Certification & Traceability Identification marks and stamps QA/QC Manager
7.5.4 Customer Property Material Management & Control Material inspection and preservation Project Manager
records
7.5.5 Preservation of product Material Management & Control Preservation inspection reports Project Manager
7.6 Control of monitoring and measuring Inspection, Measurement & Testing Calibration records QA/QC Manager
devices Equipment
8 MEASUREMENT, ANALYSIS AND
IMPROVEMENT
8.1 General Quality System Audits Audit reports QA/QC Manager
8.2 Monitoring and measurement Inspection and Test Status Data collection, audit reports, statistical QA/QC Manager
Quality System Audits analysis, inspection testing records
8.3 Control of nonconforming product Control of Non-Conforming products Closed out NCR’s QA/QC Manager
8.4 Analysis of data Corrective & Preventive Action Project Correspondence, QA/QC Meeting QA/QC Manager
records/CCIC Non-Conformities/Letters of
appreciation/CCIC audit reports
8.5 Improvement Project Quality Plan Progressive comparison of data QA/QC Manager
8.5.1 Continual Improvement Project Quality Plan Quality Objectives, audit results corrective QA/QC Manager
Corrective & Preventive Action and preventive action
8.5.2 Corrective Action Corrective & Preventive Action Corrective and preventive action QA/QC Manager
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On the Job Training for CTR employees shall be carried out in the following Disciplines and as per schedule below:
Project Planning & Control
HSE
Design / Construction Engineering
Quality Controls
Crafts Training
Equipment Operation
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Project Manager
QA Reject
Auditee
Acknowledgement NO
QA Accept
QA NO
Yes
Department Finding Exists Observe
Perform Non Conformance
Audit
YES
Satisfactory or only
Suggestions
Audit Report
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Project Manager
CPY QC Dept receive
RFI
NCR
QC Dept. Reject
Notice to CPY for Joint No
Inspection
NO
YES
QC 2nd
QC Inspection
CTR/CPY
Inspection NO
YES
Engineering
QC Dept. CTR & CPY CTR Quality Dept Issue Department
Accept (Joint Signature) New RFI After Corrective
Action
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1 QCF_001 Excavation
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71 QCF_080A I-o check report of detectors (gas, smoke, heat, flame, fire)
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