Small Steps Make Big Changes

UNIT 9: PART 3 (2)

BUSINESS ACTIVITIES

Các bước chữa bài hiệu quả

- Bước 1: Nghe và chọn đáp án.

- Bước 2: Check đáp án thống kê điểm đầy đủ.

- Bước 3: Học thuộc từ vựng trong câu hỏi/ đáp án + câu trả lời trong scripts => Còn thời

gian học nốt các cụm từ không biết còn lại.

- Bước 4: Dịch lại bài => tìm hiểu xem tại sao mình lại chọn sai/ dịch không sát nghĩa.

- Bước 5: Ghi chép lại các lỗi, chủ điểm từ vựng hay sai để ôn đi ôn lại trước khi bắt tay
làm đề mới.
Small Steps Make Big Changes

I. COMPANY GREETINGS
Bài 1:
a. Dịch các đáp đáp án được đề cập
1. Where do the speakers most likely work? 1. Người nói có khả năng làm việc ở đâu nhất?
A. At an advertising firm A. Tại một công ty quảng cáo
B. At a bank B. Tại ngân hàng
C. At a law office C. Tại văn phòng luật
D. At a travel agency D. Tại một công ty du lịch
2. What does the woman mean when she says, "I 2. Người phụ nữ nói: "Tôi thực sự không thể nói
really can't say"? trước." nghĩa là gì?
A. She is not allowed to repeat certain information. A. Cô ấy không được phép nhắc lại một số thông tin.
B. She cannot make a commitment yet. B. Cô ấy chưa thể đưa ra lời cam kết.
C. She should leave for an appointment. C. Cô ấy nên để lại cho một cuộc hẹn.
D. She has to correct some errors in a report. D. Cô ấy phải sửa một số lỗi trong báo cáo.
3. What does the man propose? 3. Người đàn ông đề nghị gì?
A. Making travel arrangements A. Sắp xếp chuyến đi
B. Preparing a contract B. Chuẩn bị hợp đồng
C. Joining a meeting C. Tham gia cuộc họp
D. Reviewing a report D. Xem xét báo cáo

b. Nghe và chọn đáp án đúng

1. ……………...........A
2. ……………...........B
3. ……………...........C
c. Nghe và điền từ còn thiếu vào chỗ trống, gạch chân những thông tin chứa đáp án và dịch.
- Hi Tricia, I was just looking over the (1) advertisement that you finished for Jenning Bank, and you did
a wonderful job.
- Thanks, it was a great (2) campaign to work on.
- Would you consider joining my team for our new (3) contract with Circle Bookings? They're a
(4) popular travel Web site, and they're looking to expand their (5) market with some new
advertisements.
- It sounds exciting, but at this point I really can't say. I have a (6) meeting with my manager tomorrow
morning though.
- OK. Would it help if I (7) stop by your meeting and (8) go over the details with both of you? This way,
your (9) manager will know what the (10) project entails.
- That sounds good.
Small Steps Make Big Changes

II. COMPANY FACILITIES

Bài 2:
a. Dịch các đáp đáp án được đề cập

1. Người nói làm việc ở đâu?

1. Where do the speakers work?
A. Tại một công ty luật
A. At a law firm
B. Tại nhà máy sản xuất
B. At a manufacturing plant
C. Tại một công ty nước giải khát
C. At a beverage company
D. Tại một nhà xuất bản
D. At a publishing house
2. Look at the graphic. According to the man, 2. Nhìn vào biểu đồ. Theo người đàn ông, Greg
what event is Greg in charge of? phụ trách sự kiện nào?
A. Networking Event A. Sự kiện kết nối
B. Equipment Installation B. Lắp đặt thiết bị
C. Management Meeting C. Họp Lãnh đạo
D. Accounting Department Meeting D. Họp phòng kế toán
3. What does the woman say she will do? 3. Người phụ nữ nói cô ấy sẽ làm gì?
A. Research a competitor A. Nghiên cứu đối thủ cạnh tranh
B. Conduct a job interview B. Tiến hành phỏng vấn xin việc
C. Ask a coworker to change rooms C. Nhờ đồng nghiệp đổi phòng
D. Revise a company policy D. Sửa đổi chính sách của công ty

b. Nghe và chọn đáp án đúng

1. ……………...........A 2. ……………...........D 3. ……………...........C
c. Nghe và điền từ còn thiếu vào chỗ trống, gạch chân những thông tin chứa đáp án và dịch.
- Mr. Schaffer, the (1) president of Greenwich Industries just called. He's looking for a new (2) law firm
to represent his company, and he wants to come in on Thursday afternoon at three to discuss our
(3) legal services.
- That's exciting news–Greenwich Industries is a huge company, and they'd be our (4) biggest client.
Could you please (5) reserve conference room A for the meeting? It's our nicest room.
- Actually I already tried to, but that meeting room's (6) already booked at three.
- Let me (7) take a look... Ah, it's been (8) reserved by Greg. Well, I'm sure Greg wouldn't mind using
room B (9) instead.
- Yeah, that's true. I'll give him a call and ask him if he's willing to make that (10) change.
Small Steps Make Big Changes

III. COMPANY EVENTS

Bài 3:
a. Dịch các đáp đáp án được đề cập
1. What is the woman trying to do? 1. Người phụ nữ đang cố gắng làm gì?
A. Confirm an appointment A. Xác nhận cuộc hẹn
B. Receive a refund B. Nhận tiền hoàn lại
C. Book a flight C. Đặt chuyến bay
D. Register for an event D. Đăng ký sự kiện
2. What has caused a problem? 2. Điều gì đã gây ra vấn đề?
A. A business is closed. A. Một doanh nghiệp đã đóng cửa.
B. A Web site is not working. B. Một trang web không hoạt động.
C. A credit card has expired. C. Thẻ tín dụng đã hết hạn.
D. A date is incorrect. D. Một ngày không chính xác.
3. What information does the man ask the woman 3. Người đàn ông hỏi người phụ nữ về thông tin
for? gì?
A. A name A. Một cái tên
B. An address B. Một địa chỉ
C. A password C. Một mật khẩu
D. A tracking number D. Số theo dõi

b. Nghe và chọn đáp án đúng

1. ……………...........D
2. ……………...........B
3. ……………...........A
c. Nghe và điền từ còn thiếu vào chỗ trống, gạch chân những thông tin chứa đáp án và dịch.
- Hi, I'm calling about the (1) International Food expo next month... I tried to (2) sign up online for a

display space, but I couldn't (3) submit the form. Are you accepting any more (4) registrations?

- I'm sorry, but we're currently having some (5) problems with our Web site. But I can register you by

(6) phone. Is this your first time attending the expo?

- No, I had a (7) booth last year. In fact, I'd like to have the same (8) exhibit location again, if possible.

- Let me check. What name was the registration under? I can look up the (9) records from last year and

see if that space is still (10) available.

Small Steps Make Big Changes

IV. PRACTICE
COMPANY GREETINGS
Bài 4: a, Nghe và chọn đáp án:
4. What are the speakers discussing?
A. Securing financial backing
B. Negotiating a company merger
C. Making travel arrangements
D. Changing the leader of a project
5. What does Frederick advise the woman to do?
A. Hold face-to-face negotiations
1. What type of event are the speakers B. Send confirmation e-mails
discussing? C. Minimize overhead costs
A. A theater performance D. Revise a budget
B. A museum exhibit opening 6. What does Frederick say he is excited about?
C. A photography workshop A. Meeting new colleagues
D. A live music concert B. Earning a higher salary
2. Look at the graphic. What ticket price will C. Hiring an assistant
the speakers probably pay? D. Working in another country
A. $8
B. $12 7. What problem does the man mention?
C. $15 A. A reservation is incorrect.
D. $20 B. A business trip has been postponed.
3. What does the woman suggest the man do? C. An event is sold out.
A. Leave work early D. Credit cards are not accepted.
B. Call a coworker 8. What does the woman suggest offering their
C. Pay with a credit card colleagues?
D. Rent some equipment A. A dinner on a boat
B. A hotel upgrade
C. Tickets to a sporting event
D. Gift vouchers for a store
9. What does the man ask the woman to do?
A. Contact a travel agency
B. Research pricing information
C. Make a payment in advance
D. Arrange transportation
Small Steps Make Big Changes

10. Who most likely is the man?

A. A financial advisor
B. A food critic
C. An editor
D. A chef
11. Look at the graphic. What area does the woman want the
restaurant to improve in?
A. Atmosphere
B. Prices
C. Customer service
D. Menu options
12. What does the man recommend doing?
A. Renovating a building
B. Asking employees for suggestions
C. Offering cooking classes
D. Providing food samples

b, Nghe lại và hoàn thiện các chỗ trống:

*1-3
- Tom, there's a new (1) theater production opening at the Town Playhouse, and some of us from work
are (2) planning to go. Are you interested?
- Sure, I've heard it's a good (3) play. How much do (4) tickets cost?
- It depends. Look, here's the information. We already have (5) more than ten people interested, so we
should (7) qualify for that price.
- That's certainly (8) reasonable. Would that be for this weekend?
- Yes, after work on Friday. Do you want to go?
- Sure, are you going to (9) order the tickets?
- No, Mary Jones in the finance department is. You could give her a call and let her know to (10) include
you.
Small Steps Make Big Changes

*4-6
- Man 1: This has been a (1) productive meeting. Thank you both for coming to (2) discuss the Oakland
building project.
- Woman: Yes–Frederick's done a (3) terrific job with the project (4) so far, and I'm really
(5) looking forward to taking over from here.
- Man 1: Frederick, is there anything else Michelle needs to know?
- Man 2: Just one more thing–the (6) client wants all communication (7) in writing. So make sure you
send (8) e-mails confirming anything you discuss over the phone or (9) in person.
- Woman: Got it. So Frederick, I hear you'll be working overseas.
- Man 2: Yeah, my next building project is in Cape Town, which is exciting since I've (10) never been to
South Africa before.

*7-9
- Hi, Eunice. I called to get (1) seats for the play we wanted to take our (2) colleagues from Paris to, but
there weren't any (3) tickets left. Do you have any other ideas for activities?
- Oh that's too bad. Well, the (4) weather is supposed to be really nice this weekend. How about taking
them out to (5) dinner at Harbor View Restaurant? It's on a (6) cruise ship on the riverfront, and I've
(7) taken people there before.
- I've heard of that ship, and the (8) view of the city from the river is supposed to be (9) spectacular.
Would you mind finding out how much the dinner cruise would (10) cost?

*10-12
- Markus, did you see the (1) article in Eats and Treats magazine with the list of the best local
- (2) restaurants? The article gave our restaurant five stars in the category of menu (3) options. As the
head (4) chef, you must be proud.
- Yes, I saw that article, and I'm glad I decided to (6) revise the menu last spring. It shows that customers
(7) appreciate healthy food choices.
- True, but I'm disappointed that some of our ratings weren't better. I'm not surprised that we scored low
in the (8) pricing category. But, I am surprised by this one-where we only received (9) three stars. We'll
have to work on improving that area next year.
- Yes, it may be a good idea to meet with the staff about this. They may (10) have some ideas for some
changes we can make.
Small Steps Make Big Changes

COMPANY FACILITIES
Bài 5: a, Nghe và chọn đáp án:
1. According to the man, what will happen next 7. Where most likely is the woman?
year? A. At a building entrance
A. A product will be released. B. On a train platform
B. New company benefits will be offered. C. In a conference room
C. Some employees will be hired. D. In an elevator
D. An office will be renovated. 8. What information does the man ask for?
2. What does Yuko suggest? A. A password
A. Using online advertising B. An employee number
B. Adding information to a contract C. A name
C. Renting some meeting space D. A company address
D. Creating orientation materials 9. Why does the man say, "There's a policy
3. What does Yuko agree to do? against that"?
A. Investigate a location A. To make a recommendation
B. Meet a client B. To criticize a mistake
C. Make a purchase C. To refuse a request
D. Edit a document D. To ask for clarification

4. Why will the man visit the woman's office? 10. What does the man say he recently did?
A. To make a repair A. Placed an order
B. To pick up a package B. Made a delivery
C. To give a presentation C. Requested time off
D. To set up a workstation D. Conducted an inspection
5. What does the woman say she will do? 11. Where is the conversation taking place?
A. Reserve a conference room A. At an airport
B. Meet a customer B. At a construction site
C. Talk to a security officer C. At a factory
D. Review an estimate D. At a clothing store
6. What does the woman ask the man to e-mail 12. What does the man recommend doing
her? today?
A. A survey A. Confirming a reservation
B. A report B. Replacing a machine part
C. An invoice C. Hiring additional employees
D. An agenda D. Reducing some prices
Small Steps Make Big Changes

13. What most likely is the woman's job?

A. Tour guide
B. Catering manager
C. Front-desk clerk
D. Conference organizer
14. What does the man say he needs to do?
A. Revise a schedule
B. Check a machine
C. Call his office
D. Make some copies
15. Look at the graphic. Which floor will the man go to next?
A. Floor 1
B. Floor 2
C. Floor 3
D. Floor 4*1-3

- Man: The last item on the (1) agenda is next year's office (2) renovations. The renovations will be
pretty (3) substantial, so we won't be able to hold client meetings here during that time. Does anyone
have any (4) suggestions?
- Woman 1: Yuko and I were discussing this earlier and she (5) mentioned an advertisement she saw in
this morning's (6) newspaper. What did it say again, Yuko?
- Woman 2: Well, it looks like there's a place not very (7) far from here called Open Venue Solutions.
They own the building and they (8) rent out meeting rooms. I think this would (9) work for us.
- Man: OK. Can you go there this afternoon and (10) take a look around?
- Woman 2: Sure, I'll do that.

*5-6

- Hi, this is Roger from Jefferson (1) Repair Services. I was supposed to come to your office to (2) fix an
air conditioner this afternoon, but my current job is (3) taking longer than expected. I won't be able to
make it there until about (4) six P.M.
- Thanks for (5) letting me know. Everyone at our office (6) leaves around five-thirty, but the building
(7) security officer will be here all night.
- I'll ask him to let you in. Thanks, I'd (8) appreciate that. And when I'm done with the repair, should I
just leave the (9) invoice with him?
- Actually, could you send it to me (10) by e-mail? I think that would be better.
Small Steps Make Big Changes

*7-9

- Hey, Jun. It's Mina. I'm here trying to (1) get into the building, but when I (2) scan my ID badge, the
door won't open.
- OK. This (3) happened to a few other people today. If you give me your employee (4) ID number, I'll
(5) reenter your (6) credentials into the security system. After that, the badge scanner should
(7) recognize your ID. It'll only take a minute.
- Yeah, but can you just (8) let me in first? I'm really (9) in a hurry.
- There's a (10) policy against that. I'd have to fill out a report... Let me just re-enter your information. It
really will only take a minute.

*10-12

- Ms. Zhao, I just finished (1) inspecting the equipment and it looks like the (2) conveyor belt on the
packaging machine should be (3) replaced.
- Thanks for (4) checking on that. But ... do you think we could wait to replace it for (5) a little while?
We've got a (6) tight schedule here at the factory for the next couple of weeks-a lot of (7) orders are
being (8) shipped out.
- The top layer of (9) rubber is wearing thin in several places, so I think we'd better (10) take care of it
today. It shouldn't take long, though. I'm pretty sure I'll only need an hour to put a new belt on the
machine.

*13-15

- Thank you for staying at the Murphey Hotel. Now that I've (1) checked you in, do you have any
questions about our (2) facilities?
- I'm (3) attending the Milton Engineering Convention. This is my first time here, and I'm not sure where
the (4) meeting rooms are.
- This (5) brochure shows what's located on each floor.
- Thanks. One more thing: is there some place in the hotel where I can (6) copy some documents for a
(7) presentation I'll be making this afternoon?
- Yes, the (8) Business Center. It's open (9) twenty-four hours a day.
- Good. I'll (10) head up there now.
Small Steps Make Big Changes

COMPANY EVENTS
Bài 6: Nghe và chọn đáp án:
1. What type of event are the speakers attending? 7. What are the speakers organizing?
A. A business conference A. A television interview
B. An employee orientation B. A dinner party
C. A film festival C. A concert
D. A staff meeting D. A conference
2. Why does the woman say, "I think we can do better"? 8. What problem does the woman mention?
A. She prefers to try another option. A. A speaker has canceled.
B. She wants to encourage the man to work harder. B. A venue has been closed.
C. She is disappointed in the quality of the presentation. C. A flight was delayed.
D. She thinks her team is more competent than other teams. D. A delivery was not made.
3. What does the man say about the presentation handouts? 9. What most likely will the man do next?
A. They are printed in color. A. Send an e-mail
B. They are available near the entrance. B. Prepare a presentation
C. There are not enough copies for everyone. C. Make a phone call
D. They can be found online. D. Buy some tickets

4. What are the speakers mainly discussing? 10. Why will the man go to Toronto next week?
A. A client visit A. To organize a store opening
B. A marketing survey B. To attend a training session
C. A grand opening celebration C. To recruit job candidates
D. A conference presentation D. To inspect production facilities
5. What does the woman suggest doing? 11. What is the woman concerned about?
A. Offering a discount A. Arranging a travel itinerary
B. Presenting a product design B. Meeting a deadline
C. Organizing a staff luncheon C. Managing a team
D. Distributing a questionnaire D. Giving an acceptance speech
6. What does the man say he will do? 12. What does the woman offer the man?
A. Reserve a meeting room A. Tourism advice
B. Prepare a financial statement B. Assistance with a client
C. Post information on a Web site C. A ride to the airport
D. Notify a group of a new deadline D. Financial recommendations
Small Steps Make Big Changes

*1-3

- I can't wait to hear William McGraw's speech today! I've read so many of his articles on risk
management. I think this is one of the best business management conferences I've ever attended.
- I know, and there are so many people here! it looks like the only available seats are here in the back.
Let's just sit in this row.
- The last row? I think we can do better. I'd like to see the slides that go with the presentation up close.
- Oh, don't worry about that. Look over there! There're presentation handouts piled up close to the front
entrance. I'll get a copy for you if you'd like.

*5-6

- Hi Lisa. I just got an e-mail that our clients from Singapore are attending a conference in New York at
the end of the month. They were wondering if they could visit our offices since they'll already be in the
area.
- Oh, this'll be a good opportunity to show them the new mobile phone app we're designing for them. Do
you think the design team can finish it in time?
- I think so, but I'd better tell the design team right away that we're moving up their deadline so it's ready
in time for the client visit. They thought they'd have more time to complete the work.

*7-9

- I spoke with Sam Jenkins on the phone this morning. We had invited him to be our keynote speaker at
the conference in August, but it turns out he's not able to come after all.
- Really? That's a pity. We need to find a replacement pretty quickly then. Remember, the conference
programs are going to be printed next week.
- Would you mind looking through your contacts and coming up with a few good alternates?
- Actually, I know the perfect person-Carmen Vasquez .... She'd attract a big audience and is a fantastic
speaker. I'll call her now and let you know what her response is.

*10-12

- Laura, I have to reschedule our meeting on Monday. I'll be in Toronto next week, preparing for the
grand opening of our new store there.
- I understand. Getting the store ready for its big opening will keep you busy. But... can we meet right
when you get back? The quarterly budget needs to be finalized by end of this month.
- Sure–I'll be back in the office a week from Monday, so we can work on the budget that morning.
- Thanks. By the way, I used to live in Toronto–I'd be happy to give you some recommendations for
places to visit in your free time.
Small Steps Make Big Changes

Bài 7: ETS 2020 TEST 3, 4 full PART 3 + 4

TỪ VỰNG NOTES ĐƯỢC TỪ TEST 3+4 ETS 2020 PART 3 + 4
Từ Nghĩa Từ Nghĩa