Curriculum Vitae

PERSONAL

Name wafaa azzeddine

Address Al Ebb strreet ,79, ooooo doha

Phone number 66037488

Email wafaa.azzeddine@gmail.com

RESUME OBJECTIVE

Customer-focused individual with strong communication skills and a background in hospitality, seeking an air hostess position to
provide exceptional service and ensure a safe and comfortable flight experience for passengers.

WORK EXPERIENCE

Jun 2018 - Jul 2020 Hotel receptionist

La Hermosa Hotel, barcelona,spain
‑ Managed front desk operations, including reservations and guest check‑ins.
‑ Coordinated with housekeeping and maintenance departments to ensure guest satisfaction.
‑ Fluent communication with international guests, including those from English‑speaking countries.

Oct 2020 - Jul 2021 Call Center Representative

Orange, Calatauyd, spain
-Manage high-volume inbound and outbound customer calls, achieving a 95 % customer satisfaction
rate.
-Resolved customer complaints and provided technical support, enhancing customer retention by 10%
-Consistently met and exceeded monthly performance metrics including call duration and customer
satisfaction.

Mar 2022 - Jul 2023 Sales Associate

Intimissimi, Burgos, Spain
-Provide personalized customer service ,assisting clients in selecting and purchasing lingrie and clothing
items.
-Meet and exceed monthly sales targets ,contributing to an overall 25% increase in store Revenue
-handle customer complaints and returns ,maintaining a high level of customer satisfaction

EDUCATION AND QUALIFICATIONS

Apr 2019 - Sep 2019 Cabin Crew Certification,

Airhostess school Zaragoza, Zaragoza ,Spain

Sep 2016 - Jul 2016 High School Diploma

Damal el din high school, Mascara ,Algeria
Graduated in June 2016

Sep 2023 sales management

online University Burgos, Burgos,spain
INTERESTS

Horse riding

SKILLS

First Aid Beginner

Customer Service Experienced

teamwork Experienced

Attention to detail Skillful

LANGUAGES

English Native

Spanish Fluent

Arabic Native

French C2