Name: Matthew Hearn Leader: Syed Bukhari

Years in
Role: Senior Systems Engineer 6+
Role:
MID YEAR END
YEAR
Leader Self- Leader
Assessm Assessm Assessm
ent ent ent
Service: We are relentless in our determination to deliver
#DIV/0! 3.50 3.60
exceptional service.
Responds to internal/external customer needs. 4 4
Builds trust and confidence by listening to customer
4 4
perspectives and delivering what they need.
Maintains open, honest, and consistent communication with
3 3
others.
Acts as a trusted adviser for customers and helps to solve their
4 4
problems.
Helps customers understand, appreciate, and utilize our
4 4
solutions.
Looks for ways to add value beyond customers’ immediate
3 3
requests.
Responds to customer needs in a timely and professional
3 4
manner.
Prioritizes work in alignment with the customer and business
3 4
needs.
Anticipates customers’ upcoming needs and takes action to
3 3
assist.
Delivers on the Customer Promise in all interactions. 4 3
Teamwork: By working together, we consistently produce
results that are superior to individual effort alone. CSC is built #DIV/0! 3.38 3.38
on teams.
Proactively assists and collaborates with others 4 4
Shares knowledge, resources, and tools with members of
4 3
their own team, as well as with others.
Collaborates and assists team members within and across
4 4
departments, offices, countries, and cultures.
Volunteers to help others succeed. 3 4
Shares feedback to hold peers accountable. 3 3
Seeks to understand and acknowledge the diverse viewpoints
3 3
and contributions of others.
Addresses conflict constructively with the appropriate
2 3
individual(s) while respecting their points of view.
Completes own work and proactively assists others to
4 3
achieve team goals.
Tenacity: We stick with it until the job gets done. We find a
#DIV/0! 3.67 3.44
way.
Demonstrates courage and persistence when difficulties
4 3
arise.

Defines ambitious, realistic, personal goals and standards.

3 3
Adjusts actions to meet and exceed personal and team goals.

Seeks out resources to effectively get things done with

3 3
superior results.
Demonstrates a sense of urgency in achieving results. 4 4
Takes initiative to ensure problems are resolved and do not
3 4
reoccur.
Persists when significant difficulties arise. 4 4
Takes initiative to undertake work beyond the job’s
3 3
description.
Follows through and meets personal commitments to others
4 3
on time.
Shares accountability for team successes and failures. 5 4

Agility: We are empowered to make smart quick decisions and

#DIV/0! 3.58 3.42
then act. We adapt and innovate. We are never complacent.

Proactively implements and engages others in new

3 3
approaches.
Seeks and applies knowledge and learning to improve self
4 4
and team.
Demonstrates curiosity, digging for information below the
5 3
surface.
Takes calculated risks to improve performance. 3 3
Appropriately considers risks and impacts when making
3 3
decisions.

Challenges the status quo to identify areas for improvement. 3 3

Develops creative and new ideas, solutions, or approaches to

4 4
ongoing challenges.
Makes well-informed decisions as a result of understanding
3 4
data and interdependencies.
Leverages people, data, and guidelines when making
2 3
decisions and taking action.
Adapts behavior to perform effectively under changing or
4 4
unclear conditions.
Displays a positive attitude and demonstrates commitment in
the face of ambiguity and change. Seeks to understand why 5 4
changes are being implemented.
 Acts quickly and nimbly in the face of change. 4 3
Genuine: We are direct, open, and honest in our dealings with
#DIV/0! 4.3 3.9
customers and each other. We build trust.
Demonstrates openness and honesty when working with
5 4
others.
Communicates candidly and sincerely with others at all levels
5 4
of the organization.
Seeks to understand others’ perspectives in order to
4 4
communicate effectively.
Gives and receives feedback in a constructive way no matter
3 3
how difficult the message.
Acknowledges the merit of others’ point of view, which may
5 4
be different from one’s own.
Considers others’ perspectives and needs when making
3 4
decisions that may not be popular.
Acts with the best of intentions, and expects others within
4 4
the organization to do so as well.
Treats everyone with fairness, honesty, and respect at all
5 4
times regardless of position.

Fosters two-way trust (e.g., maintains confidentiality

5 4
regarding sensitive information, keeping commitments, etc.).

Develops effective working relationships, both within work

4 4
group and across the organization.
Employee Comments:

Leader Comments: