Chapters 3-5 6.

In the staffing procedure, what does human

resource planning involve?
**Multiple-Choice Questions:** - A) Scheduling employee shifts
- B) Forecasting future HR needs
1. What is the primary purpose of planning in - C) Conducting performance appraisals
management? - D) Administering training programs
- A) To increase resource allocation
- B) To facilitate communication
- C) To minimize mistakes 7. What type of test measures an individual's
- D) To reduce employee turnover capacity for a specific task?
- A) Personality test
2. Who is responsible for long-range strategic - B) Aptitude test
planning in an organization? - C) Interest test
- A) First-line supervisors - D) Performance test
- B) Middle management
- C) Top management
- D) Support staff 8. What is the main purpose of induction and
orientation for new employees?
- A) To train them in specific job tasks
3. What does "span of control" refer to in - B) To introduce them to immediate work
organizational structure? environment
- A) The number of departments in an organization - C) To assess their performance
- B) The distance between employees' workstations - D) To determine their future roles
- C) The number of employees a manager
supervises
- D) The financial resources allocated to each 9. Which training method involves trainees playing
division specific roles in a given case incident?
- A) Role-playing
- B) Behavior modeling
4. Which type of plan is used to coordinate a large set - C) Sensitivity training
of activities? - D) Transactional analysis
- A) Budget
- B) Program
- C) Policy 10. What is the primary purpose of performance
- D) Procedure appraisal?
- A) To plan for future performance goals
- B) To evaluate applicants for a job
5. What is the primary disadvantage of a functional - C) To determine future training needs
organizational structure? - D) To increase employee turnover
- A) Poor coordination
- B) Lack of specialization
- C) High conflict 11. In the context of employment decisions, what is a
- D) Resource duplication transfer?
- A) A movement to a higher-level position
- B) A movement to a different job at the same level
- C) A decrease in job responsibility
 - D) A movement to a completely new industry
12. What is the key outcome of separation in
employment?
- A) Promotion
- B) Retirement
- C) Conclusion of employee's association
- D) Training and development
13. Who is primarily responsible for short-range
planning in an organization?
- A) Functional Managers
- B) General Managers
- C) Top Management
- D) Middle Management
14. What type of organizational structure focuses on
the customer and product lines?
- A) Functional Organization
- B) Matrix Organization
- C) Product/Market Organization
- D) Divisional Organization
15. What does "vestibule school" involve in employee
training?
- A) Classroom instruction
- B) Simulation of the workplace
- C) Physical examination
- D) Role-playing exercises
16. What method is used to evaluate the
qualifications of job candidates based on written
recommendations from previous employers or
others?
- A) Testing
- B) Interview
- C) References
- D) Application Blanks
17. What is the main purpose of a performance
appraisal?
- A) To increase employee turnover
- B) To assess the promotional potential of
employees
- C) To plan for future performance goals
- D) To determine merit pay increases
18. What type of planning typically spans a time
frame of 6 months to 2 years?
- A) Short-range planning
- B) Long-range planning
- C) Intermediate planning
- D) Strategic planning
19. What method of evaluation is used to assess the
behavior and effectiveness of a trainee in a simulated
workplace scenario?
- A) Behavior modeling
- B) Role-playing
- C) Sensitivity training
- D) Transactional analysis
20. What method of forecasting uses historical data
to predict future events?
- A) Time series methods
- B) Explanatory models
- C) Leading indicators
- D) Monitoring methods
21. In the context of organizational structure, what is
a matrix organization characterized by?
- A) Centralized decision-making
- B) A dual command structure
- C) A focus on functional departments
- D) A lack of specialization
22. What type of organizational structure is most
effective in smaller firms?
- A) Functional Organization
- B) Matrix Organization
 - C) Product/Market Organization
- D) Divisional Organization
23. What is the primary purpose of regression models
in forecasting?
- A) To use leading indicators
- B) To predict future events
- C) To examine the association between variables
- D) To emphasize the managerial perspective
24. What type of plan focuses on implementing and
controlling an organization's marketing strategies?
- A) Financial Plan
- B) Production Plan
- C) Marketing Plan
- D) Human Resource Management Plan
25. What is the primary goal of standing plans in the
context of planning?
- A) To provide unique solutions
- B) To address non-recurring situations
- C) To ensure consistent decision-making
- D) To allocate resources efficiently
**Identification Questions:**
26. Define the term "strategic planning."
27. Name one disadvantage of a product/market
organizational structure.
28. What is the purpose of a "performance
appraisal"?
29. Describe the primary goal of "induction" for new
employees.
30. What is the main purpose of a "budget" in
staffing?
31. Define "vestibule school" as a training method.
32. What is the primary focus of "casual models" in
forecasting?
33. Explain the term "span of control" in
organizational structure.
34. Describe the concept of "standing plans" in
planning.
35. Define "sensitivity training" as a training method.
36. What is the primary role of a "committee" in
organizations?
37. Explain "line authority" in the context of authority
types.
38. Describe the primary goal of "strategic planning."
39. Define "matrix organization" as an organizational
structure.
40. What is the purpose of a "performance
appraisal"?
41. Describe the primary goal of "induction" for new
employees.
42. What is the main purpose of a "budget" in
staffing?
43. Define the term "time series methods."
44. Name one disadvantage of a product/market
organizational structure.
45. Explain the concept of "vestibule school" as a
training method.
46. Describe the concept of "span of control" in
organizational structure.
47. What is the primary focus of "casual models" in
forecasting?

48. Define "sensitivity training" as a training method.
49. Explain the term "standing plans" in planning.
50. Describe the primary role of a "committee" in
organizations.
Answer key:
26. "Strategic planning" is the process of determining
the major goals of the organization and the policies
and strategies for obtaining and using resources to
achieve those goals.
27. One disadvantage of a product/market
organizational structure is "resource duplication,"
which means resources may be duplicated across
different product lines or markets, leading to
inefficiencies.
28. The purpose of a "performance appraisal" is to
assess an employee's performance and
development, plan for future performance goals,
determine merit pay increases, and identify training
and development needs.
29. The primary goal of "induction" for new
employees is to introduce them to their immediate
working environment, including co-workers and the
company's culture.
30. The main purpose of a "budget" in staffing is to
project expenditures for a certain activity and explain
the source of funds.
31. "Vestibule school" is a training method that
involves trainees experiencing a workplace-like
setting with machinery and constraints.
32. "Casual models" in forecasting are attempts to
identify the major variables that influence the future
and use them to predict events.
33. "Span of control" refers to the number of
employees a manager supervises within an
organization.
34. "Standing plans" in planning are plans that are
used repeatedly and focus on addressing managerial
situations. They ensure consistent decision-making.
35. "Sensitivity training" is a training method that
aims to develop awareness of behavioral patterns
and improve interpersonal relationships.
36. The primary role of a "committee" in organizations
is to be a formal group of people with a specific
purpose.
37. "Line authority" is the type of authority that gives
a manager the power to make decisions and give
orders to subordinates within their department.
38. The primary goal of "strategic planning" is to
determine the major goals of the organization and the
policies and strategies for obtaining and using
resources to achieve those goals.
39. "Matrix organization" is an organizational
structure characterized by dual command structures,
multiple sources of authority, and interdisciplinary
teams.
40. The purpose of a "performance appraisal" is to
assess an employee's performance and
development, plan for future performance goals,
determine merit pay increases, and identify training
and development needs.
41. The primary goal of "induction" for new
employees is to introduce them to their immediate
working environment, including co-workers and the
company's culture.
42. The main purpose of a "budget" in staffing is to
project expenditures for a certain activity and explain
the source of funds.
43. "Time series methods" in forecasting use
historical data to develop forecasts of future events.
44. One disadvantage of a product/market
organizational structure is "reduced specialization,"
which may result from focusing on product lines and
markets.
45. "Vestibule school" is a training method that
involves trainees experiencing a workplace-like
setting with machinery and constraints.
46. "Span of control" refers to the number of
employees a manager supervises within an
organization.
47. The primary focus of "casual models" in
forecasting is to attempt to identify the major
variables that influence the future and use them to
predict events.
48. "Sensitivity training" is a training method that
aims to develop awareness of behavioral patterns
and improve interpersonal relationships.
49. "Standing plans" in planning are plans that are
used repeatedly and focus on addressing managerial
situations. They ensure consistent decision-making.
50. The primary role of a "committee" in organizations
is to be a formal group of people with a specific
purpose.
Chaper 6
1. Which function of communication involves
defining roles, duties, authorities, and
responsibilities within an organization?
a. Information Function
b. Motivation Function
c. Control Function
d. Emotive Function
2. In the communication process, what follows the
receiver's understanding of the message?
a. Sender
b. Message
c. Channel
d. Feedback
3. What is the primary purpose of semantic barriers
in communication?
a. To convey meaning clearly
b. To facilitate information exchange
c. To prevent the interference of external factors
d. To introduce humor into conversations
4. Which technique for overcoming communication
barriers involves using straightforward and easily
understandable language?
a. Repeat Messages for Assurance
b. Use Multiple Channels for Accuracy
c. Feedback for Understanding
d. Simplified Language
5. Upward communication in an organization
typically involves sharing information, feedback, and
suggestions with:
a. External stakeholders
b. Lower-level managers
c. Employees and superiors
d. Peers at the same level
6. In horizontal communication, the main purpose is
to:
a. Coordinate activities between departments
b. Promote innovation within the organization
c. Elicit feedback from employees
d. Share information with external stakeholders
7. What is the primary purpose of a Management
Information System (MIS) in an organization?
a. To enhance employee engagement
b. To automate routine tasks
c. To coordinate activities between departments
d. To elicit feedback from employees
8. Which purpose of an MIS assists managers in 14. The primary purpose of horizontal
making routine decisions such as scheduling orders communication is to:
and assigning tasks? a. Provide feedback to superiors
a. Providing past information b. Promote innovation
b. Automating routine c. Coordinate activities between departments
c. Analyzing early warning signals d. Share information with external stakeholders
d. Assisting in decision-making
15. Which function of communication is crucial for
9. What follows the message in the communication effective decision-making and analysis of early
process? warning signals?
a. Sender a. Information Function
b. Receiver b. Motivation Function
c. Channel c. Control Function
d. Feedback d. Emotive Function

10. In a communication process, if the receiver's 16. In communication, when a message is

response is not what the sender intended, it may lead misunderstood, even though it is received exactly as
to: transmitted, it can be attributed to:
a. Efficient communication a. Environmental barriers
b. Effective communication b. Physical barriers
c. Miscommunication c. Semantic barriers
d. Simplified communication d. Emotional barriers

11. Which type of communication involves conveying 17. Upward communication is essential for:
information through symbols, including words and a. Promoting innovation
messages? b. Eliciting feedback from employees
a. Nonverbal communication c. Delegating responsibilities
b. Verbal communication d. Maintaining hierarchy
c. Written communication
d. Visual communication 18. What is the primary purpose of downward
communication in an organization?
12. Which type of communication may include a. To promote innovation
elements like hand gestures, facial expressions, and b. To motivate employees
body language? c. To provide necessary information
a. Verbal communication d. To maintain confidentiality
b. Nonverbal communication
c. Symbolic communication 19. What follows the receiver in the communication
d. Written communication process?
a. Sender
13. In an organization, horizontal communication b. Message
mainly occurs between individuals or groups at the: c. Channel
a. Lower level d. Feedback
b. Higher level
c. External level 20. Which function of communication is used to
d. Same level define roles and responsibilities and align employees
with the organization's goals?
a. Information Function
b. Motivation Function
c. Control Function
d. Emotive Function