Sem1 OS Lesson

Session 1: METHODS AND TYPES OF COMMUNICATION A.
11
Chock Point
.Which of the following is not a method of communication ?
(a) Face-to-face informal communication (b) e-mail
(c) social network
(d) Moral support
[CBSE Sample Paper Term I, 2021-22]
Which is disadvantage of Verbal Communication 2
(a) It is an easy mode of communication in which you can exchange ideas
To keep changing your interaction as per the other
person's response
(c) Quick response
Difficult to understand if the right words are not used [CBSE Sample Paper Term I, 2021-22]
3 takes place between two individuals. [CBSE Sample Paper Term I, 2021-22]
(a) Written communication
(b) Public communication
(c) Interpersonal communication
(a) Small group communication
A Thefinal component in the communication process is ,which defines the receiver's response
to the sender.
(a) Decoding (6) Request (c) Feedback (d) Response
5 Which of the following is NOT an element of communication process cycle ?
(a) Channel (b) Receiver (c) Sender (d) Time
6 Which of the following is NOT an element of communication within the communication process
cycle ? [CBSE Sample Paper Term I, 2021-22]
(a) Channel (b) Receiver (c) Sender (d) Time
7. Name different forms of communication.
8. Which of the following makes the most contribution in communication as a whole ?
(a) Voice (b) voice tone
(c) words (d) Body language
9. Rohit raised his hand to greet his uncle coming from distance. What type of non-verbal
communication is this ? [CBSE Sample Paper Term I, 2021-22]
(a) Gesture (b) Expression
(c) Body language (d) Eye movement
10. Out of the following, which one is the least expensive form of communication ?
(a) Verbal/oral communication (b) non-verbal communication
(c) Written communication (d) visual communication
11. Out of the following, which one is the most durable form of communication ?
(a) Verbal/oral communication (b) non-verbal communication
(c) Written communication (d) visual communication
12. In style of communication, spoken words or speech play the role of conveying the
message(s).
(a) Non-verbal (b) Verbal (c) Written (d) Visual
UNIT I COMMUNICATION SKILLS

INFORMATION TECHNOLOGY-X
A.12
role of
13. In style of communication,cues like gestures, body language, voice-tone etc. play the
conveying the message(s).
communication is the use of body language, gestures and facial expressions to convev
14.
information to other. [CBSE Sample Paper Term I, 2021-22]
(a) Verbal (b) Written (c) Non-Verbal (d) Visual
15. is an example of verbal communication.
(a) E-mail (b) Letter (c) Phone call (d) News letter
16. In style of communication, images, graphics, posters, logo, colorS, sign-boards etc. play the
role of conveying the message(s) across.
(a) Non-verbal (6) Verbal (c) Written (d) Visual
17. In style of communication, lengthy, descriptive, printed/written information play the role of
conveying the message(s).
18. Which style of communication is not suitable for conveying lengthy messages ?
19. Which style of communication is used as a reinforcement aid for other forms of communication 2
P
A
R 20. Which style of communication is useful for instant communication ?
21. Which style of communication is useful for conveying message even when language is not known ?
22. Which style of communication is the most time-consuming of all ?
23. Rahul lives at a hostel in Goa. He calls his mother who lives in
Bangalore, to get her approval for
the picnic to Mumbai. However, due to a phone line outage, his mother was unable to understand
and respond to him. He became enrage(d) What other means can he use to obtain his mother's
immediate approval ?
(a) Fax (b) Letter (c) Email
(a) Message through a friend [CBSE Sample Paper Term I, 2021-22]
24. Which of the following is not a form of written
communication ?
(a) Circulars (b) Reports (c) Discussion (a) SMS
[CBSE Sanmple Paper Term I, 2021-22]
25. Which of the following types of Communication is
sender ? non-flexible and requires proficiency of the
(a) Oral communication (b) Written communication
(c) Verbal communication (d) Non-verbal communication
INFORMATION TECHNOLOGYX
A.16
Non-Specific Feedback, on the other hand, talks about the entire thing while
The specific thing/feature.
general overview. It does not particularly pinpoint a giving a
Examples:
Non-Specificfeedback : 1. "Ilike your story. It'sgood. "
2. "I liked your topic of sibling rivalry."
Specific feedback: 1. " like the way you described your grandpa's
character. It makes .
feel like Iknow him too,"
2. "I like your portrayal of sibling rivalry
you and your sister were fighting. 1fight especially
with my
the part where
nade it sound real to me. Your story seemed brother too, so it
related at all points, "
Each of the above discussed types of feedback can be either a Positive
Feedback (i,
appreciates the action and process) or a Negative Feedback (i.e., contradicts or complains
It boosts learning by It forms the basis of

bringing the focus to goals. Better understanding.
P
It helps avoid mistakes.
A Importance
It promotes personal and of
R professional growth. Feedback
It helps in creating accepting and It motivates (especially with

A friendly work environment. constructive and positive feedbacks).
Figure 2.2 Importance of feedback.
(Check Point
1.
plays an important role in communication as it tells both sender and receiver, how the
message was interpreted
(a) Media (b) Source (c) Courtesy (d) Feedback
[CBSE Sample Paper Term I, 2021-22])
2. It tells both the source and the receiver, how their messages are being
interprete(d).
(a) Communication (b) Feedback
(c) Active listening (d) The use of jargon
3. A feedback follows apreset format or structure using which the receiver frames and sends 1t.
(a) Formal (b) Informal (c) Descriptive (d) Non-descriptive
4. A feedback is spontaneously framed and does not have a specific structure.
FEEDBACK IN COMMUNICATION A.17
Session 2:
5. A feedback provides some information without detailed analysis or conclusions.

6. A feedback provides detailed analysis, documented and expressive comments with some
conclusion.
feedback is specific information, in the form of written comments or verbal
7
T beln the learner understand what she or he conversations
needs to do in order to improve.
(a) Descriptive (6) Specific
(c) General (d) Sign [CBSE SP Term I, 2021-22]
QFeedback such as "good job" or "you did great." Are kind of which feedback
(a) Descriptive feedback (b) Specific Feedback
(c) General feedback (d) Informal feedback
9. A feedback pinpoints athing or issue or a point without talking about general overview.
(a) Formal (b) Informal (c) Specific (d) Non-specific
10. A feedback talks about the whole thing while giving a general overview.
(a) Formal (b) Informal (c) Specific (d) Non-specific
Aosignment
1. What is the importance of feedback in communication ?
2. What are the characteristics of effective feedback ?
3. What are different types of feedback ? Give example sentences to support your answer.
4. What types of feedbacks can you use for giving instant feedback ? Why ?
5. What type of feedback should be used when it is to be stored for some legal purpose ? Why ?
AcTIVITY
Go through the following feedback sentences and try to categorise them as formal and informal
feedback.
() "Very good!", (ii) "You have made us proud.", (ii) "Youwon",
(0) "It gives me a pleasure to announce XYZ school as winner of this competition."
Go through the following feedback sentences and try to categorise them as specific and non-specific
feedback.
() "Way to go! Congrats."
() "The way you have involved your school children to community work, that is really
commendable. Congratulations!".
(ii) "I like your idea".
(") "Your idea of describing the 'never say die' spirit through this beautiful story is superb."
UNIT I: ÇOMMUNICTION SKILLS

Session 3: FFFECTIVE COMMUNICATION A.21
(iüi) Overcoming Barrier of Cultural Influence. To overcome this barrier, you should do
proper preparation by knowing about the culture of the people you are addressing.
You should clearly understand what things may be misunderstood, or what things are
perceived differently in their culture. Keeping these things in mind, you should then
frame yOur message ensuring that no part of it offends anyone as per their cultural beliers.
(iv) Overcoming Interpersonal Barriers of Communication. To overcome interpersonal
barriers of communication, one should use some tips such as : using simple words to
convey the message ; have good listening skills; provide constructive criticism; leave prejudice
and keep composure while communicating and so forth.
() Overcoming Organisational Barriers of Communication. To overcome organisational
barriers of communication, one should use some tips such as : have proper orientation
for employees; Clearly define roles, responsibilities and acountablity of employees; encourage
interpersonal relation with inclusive event and work-culture; provide and encourage feedback;
ensure fair and just work-environment and so forth.
3.2.2 Why Effective Communication is Important ?
Effective communication is a very important skill. In fact, effective communication is essential
for success. The importance of effective communication is clear from Fig. 3.2.
Nearly EN Around
75% 57% 73%
of business leaders
of projects stumble believe effective
of our day is spent because of poor communication
on communication communication is important
Effective communication is IMPORTANT
Figure 3.2
(Check Point
1. Ahana has been chosen for school exchange program for Korea. However, she only knows a very
little about the Korean language. Thus, she often misinterprets things. This is an example of.
(a) Organisational barrier (b) Interpersonal barrier
(d) Cultural barrier
(c) Linguistic barrier
from a society
2. Alaya has come from another country with her husband and children. She comes organised by
where talking about husband is not considered good. In a mental wellness conclave
of
This is an example
her company, she finds it difficult to talk about her husband's issues.
(c) Linguistic barrier (d) Cultural barrier
another friend Isharn at the concert.
J. Rudy went to amusic concert with his friend Ady. They met
end of the concert. However,
Since Ishan lived near Rudy's place, he asked him to drop him at the
he'd manage and they may leave.
when Rudy was leaving the concert was still on, Ishan screamed that
around him. This is an example of
Kudy could not hear anything because of the loud music
(b) Environmental barrier
(a) Interpersonal barrier
(d) Psychological barrier
(c) Linguistic barrier
UNIT I : COMMUNICATION SKILLS
A.22 INFORMATION TECHNOLOGY_Y
4. Some American and Israeli managers were on a conference call. The topic of the call was transitioning
from an on-premise product to a cloud-native product. In the middle of the discussion, one Isra:
manager said that the R&D staff in Israel 'don't care' about some of the changes. An American
manager, although usually polite, couldn't restrain himself when he heard that statement. "Wha
that supposed to mean, they DON'T CARE??" he thundered. This is an example of :
(c) Linguistic barrier (d) Cultural barrier [CBSE Sample Paper Term I, 2021-221
5. Rohan has gone to UK for higher studies. His grandfather asked him to meet Mr. Frank in UK.
whom he met around 30 years ago. While visiting Mr. Franks house, Rohan touched the feet of
Mrs. Frank to greet her.
Mrs. Frank later complained to Mr. Frank that Rohan did not greet her as he hadn't shaken hands
with her. This is an example of
(a) Interpersonal barrier (b) Environmental barrier
(c) Linguistic barrier (d) Cultural barrier
6. When the sender's message is received differently from how it was intended, is known as
(a) Organisational barrier (6) Interpersonal barrier
(c) Physical barrier (a) Language barrier [CBSE Sample Paper Term I, 2021-22]
7. Which of the following is a barrier in effective communication ?
(a) Linguistic clarity (b) Concreteness
P (c) Precision (d) Personal differences [CBSE Sample Paper Term I, 2021-22]
A
R
T
Assignment
1. What are the principles of effective comnmunication ?
A 2.. Discuss the 7Cs of effective commurnication.
3. Which rules should be followed by a communicator while constructing a message ?
4. Discuss different barriers of effective communication.
5. What are the measures to overcome different barriers to communication ?
ACTIVITY
1, Guess the emotions
This activity involves the guessing of emotions by just looking at the facial expressions.
() For this activity, divide the class into two teams.
(ii) Place a box having a packet of cards, each of which has a particular emotion typed on it such
as disgust, affection, fear, anxiety,embarrassment, anger, determination.
(iii) Now a participant from a group comes. The teacher picks a card and gives it to the
participant. The participant now enacts the emotion within one minute.
(iv) The group members of the participants have to guess the emotion portrayed.
(v) If the emotion is guessed correctly by the group members, they receive ten points.
(vi) Now it is the turn of group 2 to perform in the same way.
(vii) Rotate the acting opportunities between the two groups.
(viii) At the end of the period, the teacher announces the winning team based on its point total.
2. This is the extension of previous activity. The teacher discusses with the class, how would they
overcome this barrier if such an emotion is exhibited by the listener(s) while they are communicating ?
SELF-MANAGEMENT SKILLS STRESS MANAGEMENT A.51
:
Session
Point
Oreck
you not feel
stress ?
1 When do
too close to the exams but feel unprepared
(a) youare
(b) you are
worried about what people would think of you if you don't dress wel1
worried about what people would think off you if you cannot speak confidently
(c) youare
with the fear. [CBSE Sarmple Paper Term I, 2021-22)
(d) You learnt to fight
.incudes a series of postures and breathing exercises practiced to achieve control of body and
mind.
(a) Physical exercises (b) Meditation
() Enjoying (d) Yoga [CBSE Sample Paper Term I, 2021-22]
2 Noor is a bright student. But recently her performance is not as per her expectations. She feels so
hodat times because of this. One day she decides that rather than feeling bad and having stress all
actions.
the time, she should take some
What actions should she take to manage her stress ?
(a) Physical exercise (b) Meditation
(c) Taking breaks (d) All of these
positive attitude and look at
4 "Instead of feeling upset over ascoring less in a test, try to maintain a
ways to improve the next time" is an example of
(a) Positivity (b) Time Management
(d) Healthy Diet
(c) Sleep
when we go for
5. Which of the below given body-chemicals/hormones get increased in our body
holidaying and vacationing ?
(a) Dopamine (b) Cortisol
(c) Serotonin (d) Adrenaline
body when one is in stress
6. Which of the below given body chemicals/hormones get increased in our
after repeated unsuccessful attempts towards achieving something ?
(a) Dopamine (b) Cortisol
(c) Serotonin (d) Adrenaline
stress.
7. High expectations from self can leave one with chronic anxiety and stress, thus leading to
(b) Emotional () Mental (d) Financial
(a) Physical
same.
O. lt is an ability to regulate one's own emotions when necessary and help others to do the
(a) Harnessing emotions (b) Emotional awareness
() Managing emotions. (d) Understanding emotions

[CBSE Sample Paper Term I 2021-22]
9 can be defined as our emotional, mental, physical and social reaction to any perceived
demands or threats.
(a) Motivation (b) Stress
(c) Inspiration (d) Feedback
UNIT II : SELF-MANAGEMENT SKILLS

A.52
INFORMATION TECHNOLOGY.y
10. stress refers to limited quantity of stress that helps one keeps focus and strive for
(a) Good (b) eustress (c) bad (d) toxic success.
11. stress refers to ongoing stress that increase pressure and hinders daily
working routine.
(a) Good
thinking and
(b) eustress (c) bad (d) toxic
12. is a style and process of bending or bringing body in postures that work on mind, body and
spirit together.
(a) Meditation (6) Yoga (c) sports (d) Nature walk
13. It is a practice where an individual is supposed to focus his/her
or activity to achieve acalm mental state reducing stress. Name
mind on a particular object, thought
the practice.
(a) Communication () Stress management
(c) Meditation
(d) Recreation
[CBSE Sample Paper Term I, 2021-22)
14. Understanding and handling emotions is called
(a) Regular intelligence.
(6) Emotional
(c) Physical (d) Mental
15. Which of the following are not the characteristics of
P (a) Takes initiative independent worker?
(c) Respects deadlines and
(b) Takes ownership
(e) All of the above
commitments (d) Maintains work life balance
R
() None of these
16. The feel-good
T hormone released by our body, which helps us
(a) Cortisol (0) endorphin cope with stress is/are
A (c) dopamine
17. The stress (d) Adrenaline
hormones released by our body during
(a) Cortisol (b) endorphin increased stress levels is/are
(c) dopamine
(dy Adrenaline
Asignment
1. Why is stress
management so important ?
2. What is good stress and bad stress ?
3. What are sonme stress
management techniques ?
4. Discuss the role of
chemicals/hormones
5. Howw does exercise or physical released our body in stress
in
activity affect our brain, mind and body ?
6. Why is it important to take break from routine ? management.
A.56
INFORMATION TECHNOLOGYY
OIn order to find own strengths and weaknesses, one should ask oneself questions.
experiences or discuss with others. analyse past situations and
O Values are the things important for oneself in crucial aspects of life.
OGoals should be set keeping in mind values of yourself.
Checkpoint
1. Self-awareness means awareness about one's
(a) Strengths/weaknesses (b) interests/capabilities
(c) values (d) all of the above
(e) none of these
2. are the traits, skills and activities where one excels.
(a) Strengths (b) Weaknesses (c) Capabilities (d) Values
3. are the hard skills where a person feels disadvantages and faces difficulty.
4. refer to the things and activities you enjoy and prefer to do.
(a) Strengths (b) Weaknesses (c) Capabilities (d) Interests
5. refer to the skills you have acquired and learnt over time.
(a) Strengths (b) Weaknesses (c) Capabilities (d) Interests
6. are the things important for oneself in crucial aspects of life.
7. are the targets or objectives to be achieved.
(a) Goals (6) Opportunities () Challenges (d) Values
8 are the difficulties or problems in achieving the objectives.
(a) Goals (b) Opportunities (c) Challenges (d) Values
9. are the favourable times or situations that help in overcoming challenges.
(a) Goals (b) Opportunities (c) Challenges (d) Values
10. To grab the opportunities, one should have
(a) Vision (b) Persistence (c) Enthusiasm (d) All of these
AcTIVITIES
1. Ask yourself questions and try finding your strengths in :

(i) Academics (ii) Sports (iii) Debates and Declamation
(iv) Performing arts (v) Creative arts
2. Ask yourself questions and try finding your weaknesses in:
() Academics (i) Sports (iii) Debates and Declamnation
(iv) Performíng arts (v) Creative arts
3. Ask yourself questions and list your core values, values of utmost important to you.
4. To achieve your dream target, write down goals, challenges and
opportunities.
Session 3: SELF-MOTIVATION
A.61
LET US REVISE
O Self-motivation is ability to do things on your own without being told to do so. Ittiis afire within that lights our
path and drives us to do and achieve something.
self-motivated person feels he wants to and not he has to and thus is happily satisfied.
ho solEmotivation can be internal (intrinsic) or external (extrinsic).
The internal factors responsible for self-motivation include love, joy, beliefs, fear etc.
n The external factors responsible for self-motivation include reward, punishment, incentives, criticism, failure etc.
n The qualities of self-motivated people include: they know what they are; what they want, what is important; they
remain focused and dedicated.
/heck point
1 What makes you complete your work without others cheering yÍu ?
(a) Self-confidence (b) Communication
(c) Self-motivation (d) Self-esteem [CBSE Sample Paper Term I, 2021-22]
2. Khushi spends all her after-school hours to practice more and more sample question papers. She
wants to score full marksin her exams. This is an example of
(a) Self-Awareness (b) Self-Motivation
() Self-Regulation (d) Self-Confident
[CBSE Sample Paper Term I, 2021-22)
3. Ability of a person to do things that needs to be done without being influernced by someone or
something is called
(a) Self-Motivation -(6) Self-Discipline
(c) Self-Awareness (d) Self-Regulation [CBSE SP Term I, 2021-22]
4. Inner urge to do something without any external pressure is known as
(a) Self-motivation (b) Self-awareness
(a) Self-independence JCBSE SP Term I, 2021-22]
() Self-regulation
5. Self-motivation can be
(a) internal (6) external
(c) forced (d) all of the above
(e) none of these
6. Joy is an example of type of self-motivation.
(a) internal (b) external
(c) intrinsic (d) extrinsic
7. Fear is an example of type of self-motivation.
8. Punishment is an example of type of self-motivation.
(c)`intrinsic (d) extrinsic
UNIT I: SELF-MANAGEMENT SKILLS

A.62
INFORMATION TECHNOLOG
9. Promotion is an example of type of self-motivation.
10. The qualities of a self-motivated person include :
(a) Self-aware (b) What they want (c) What isimportant
(d) Dedicated (e) All of the above () None of these
11. tasks' means categorising tasks into "very urgent", "urgent", "not so urgent" etc.
(a) Short-term (6) Planning
(c) Prioritizing (d) allof these
12. There was a young boy who was fond of playing football and wanted to become a football playe
Hejoined a footballacademy and came regularly to practice but never made it to the team. For fo
days, the boy didn't show up for practice. The matches had begun and his team was playing t
finals. He showed up for the finals. He went up to the coach and pleaded him to let him play for t
match. The coach had never seen the boy plead like this before.
The game started and the boy played like a ball on fire. Every time he got the ball, he shot a go
Needless to say, he was the star of the game and his team won. What type of motivation did the b
demonstrate ?
(a) External
(b) Internal
P
(c) Both internal and external
A
(a) Not any specific type of motivation [CBSE Sample Paper Term I, 2021
R
A
Asignment
1. What is self-motivation ?
2. Why is self-motivation important ?
3. What are the types of self-motivation ?
4. List some factors for internal and external motivation.
5. What are the traits of a self-motivated person ?
6. How can one stay self-motivated ?
AcTIVITY
Your school is flag bearer of sustainability and keeps involving its students into various SUstaingbili
tasks and campaigns.
qualitie
Your teacher has asked you to critically analyse yourself (be
that you have, which you think can contribute to current
self-aware) and list various schoos
sustainability project/task of your
2. List the challenges and your weaknesses which you think might create problems in achievingth
goals of the sustainability project/task.
SELF-REGULATION - GOAL SETTING A.65
Session 4 :
Check Point
1 What does the S in S.M.A.R.T goals stand for ? [CBSE Sample Paper Term I, 2021-22]
(a) Smart (6) Strategy (c) Stupid (d) Specific
What does the T mean in S.M.A.R.T goals stand for ?
(a) Timely (b) Temper (c) The (d) Timid
3 What are the six W's of a SMART goal ?
(a) Who, what, when, why, will, where (b) Who, what, when, where, will, why
(c) Who, what, when, where, why, which (d) Who, what, we, where, which, why
4. Whern making a goal should you have a time limit ?
(a) It isn't necessary (b) No (c) Yes (d) Sometimes
5. Which is an example of a short term goal ?
. (a) Getting an A on your next math test (b) Building a house
(c) Getting a pupPpy in the next 6 months (d) Getting a job in the next year
6. What is the purpose of a SMART Goal ?
(a) To have fun (b) To know exactly what you are working toward
(c) To waste time (d) To keep you out of trouble
7. How long should a SMART goal last ?
(a) 4 weeks (b) 6days
(c) Until the deadline you set (d) 9 months
8. What should you address when asking yourself the "which" question?
(a) Who is involved ? (b) What do Iaccomplish ?
(c) Identify the location (d) Which requirements & restraints are there ?
9. What does the A mean in S.M.A.R.T goals stand for?
(a) Achievable (b) Accessible (c) Action (a) Achieving
10. The M in S.M.A.R.T goals signifies what?
(a) mine (6) main (c) quantifiable (a) monthly
11. Match the term with its OPPOSITE meaning.
() Specific (a) Impossible
(i) Measurable (6) Vague
(iüi) Achievable (c) Imaginative
(iv) Realistic (d) Unpunctual
(v) Timely (e) Imperceptible
12. A goal should have a timeframe by when the goal needs to be achieved.
(a) SMART (b) MARTS (c) TRAMS (d) RAMST
will be covered
15. By applying your knowledge of SMART method to set goals, the given statements
[CBSE Sample Paper Term I 2021-22]
under which heading ?
"Iwant to lose 10 kg someday."
"Iwant to Jose 10 kg in the next 6 months"
(b) Achievable (c) Time bound (d) Measurement
(a) Specific
UNIT I SELF-MANAGEMENT SKILLS
A.66 INFORMATION TECHNOLOG
Assignment
1. What is a goal ?
2. What is goal setting ?
3. What is S.M.A.R.T. goal setting?
4. What questions should one ask while setting a
specific goal ?
a measurable goal ?
5. What questions should one ask while setting
AcTIVITY
given below :
1. Set a goal for yourself using the worksheet
What exactly do I want do to ?
Specific
How will I track my progress ?
Measurable
it possible ?
Attainable Is this realistic for me ? Do I have what I need to make
Why am I doing this ? Does it matter to me ?

P Relevant
A
When will I have this completed ?
R Time-oriented
T
goals by ticking the appropriate bo
,A 2. Read the goals given below and mark if they are S.M.A.R.T.
The first one is done for you.
Time
Specific Measurable Attainable Realistic
0. Keya will lose 5 kg weight by January 15.
1. Ronit will gain employment.
2. Susan will build the prototype of her model project
within the next six months.
3. Rana will buy a new house.

4. Kritika will be able to talk to people at the bank,
store, and work supervisors to ask questions and
get help in those situations on her own.
5. Virjyot will follow through with talking about what
makes him angry and use ways of managing his anger.
6. Navdha will become President of India one day.
7. Scott will learn to read and write French in 4 months.
8. Wali will save 25000/- within next 10 months.
A.70
INFORMATION TECHNOL
LET US REVISE
O Time managemnent refers to the planning out of available time and controlling the amount of time
to be
specifictasks in order to work more efficiently. spent
O Time management improves efficiency and productivity.
OPoor time management incurs a big cost directly and indirectly.
O The four steps for time management are: 0rganise, Prioritize, Control and Track.
eheck Point
1. is not a step for effective time management.
(a) Priorities (b) Control
(c) Track (d) Postponing things
[CBSE Sample Paper Term L, 2021
2. Time management is the thinking skill that
(a) Creates stress
P
(b) Creates Anxiety
(c) Helps you to submit homework and assignments on time.
A
R
(a) Creates impatient [CBSE Sample Paper Term I, 2021
3. Time management is the process of planning the best way to organize the things.
(a) True (b) False (c) Can't Say
A
4. Failing to manage your time can lead to some consequences, like..
(a) Less stress (b) Greater productivity and efficiency
(c) Missed deadlines (d) A better professional reputation
5. What is one common time managemnent mistake ?
(a) Procrastination (6) Manage Distractions
(c) Taking Breaks (d) Scheduling Tasks
6. Always start working on the easiest tasks, even if they are less important.
7. Time management is important to
(a) Students only (b) Employees only
(c) Everyone (d) No one
8. One of the following things is not a scheduling method.
(a) Diary (b) Time tables
(c) To do lists (d) Social media
9. Multitasking is a great way to finish things quickly.
10. Taking the time to set goals wastes your limited time.
Session 5: TIME MANAGEMENT A.71
11, Which of the following is a true statement ?

(a) Time management means always doing more than one task at the same time.
(b) Good time management means never taking breaks.
(c) Time management is about planning to get tasks done and doing them.
(d) One way to nmanage your time well is to ignore deadlines and focus on doing the most fun
activities.
12. To spend your time productively, you need to have set some
(a) possibilities (b) ideas
(c) boundaries (d) goals
13. is a good time management strategy.
(a) forgetting about deadlines
(b) never looking at a schedule or to-do list and just doing the tasks you remember
(c) thinking about the consequences of your actions when you prioritize your tasks
(d) keeping your phone next to you while you study.
14. means the time by which something must be completed.
(a) Chore (6) Consequence
(c) Deadline (d) Goal
15. means determine the order for dealing with (a series of items or tasks) according to their
relative importance.
(a) Planner (b) Prioritize
(c) Schedule (d) Task
Aosignment
1. What is time management ?
2. Why is time management so important ?
3. What are the consequences of poor time management ?
4. Discuss the four steps of effective time management.
5. Discuss the role of Prioritization in time management.
UNIT II SELF-MANAGEMENT SKILLS

ABOUT OPERATING SYSTEM
KNOWING A.91
7:
Session
Deleted Files and Folders
Restoring
1.75A deleted item
To restore a double-click the Recycle Binicon.
1.Onthe desktop screen,
The
2. bo Recycle Bin window will open. Here, locate the file you want to restore. If unable
locate, you may right click in an empty area and sort files by one of these :
Sort by Name, Original LOcation, Date Deleted, or another column
you may also search for your file/folder if you know the name.
be recovered.
3. Select the files to
Cick on the Recycle Bin Tools' Manage tab -’ Restore group ’ Restore the selected
items command (Fig. 1.9)
Recycie Bin Tools ompressed Folder ools Recycle Bin
Home Share View Manage Edrat

File
Click here to
restore
Empty Iecycle Bin Restore Restore the
Regcie Bigproperties all itemselececNtemselected items
Restore
Click here to
a Recycle Restore the selected items
restore Move the selected items from the
selected items Recycde Bin to their origina! 13.6
locatiorns on your computer. 00:02:36
40.6 MB 21.2 MB
OneDrive
IMG_1878
JPG File
L This PC Desktop Pictures
1.56 MB
Network
Figure 1.9 Recycle bin window

undelete the selected files/folders and send them to the location from which
5. It will
they were deleted.
1.7.5B Permanently Deleting Files and Folders
Recycle bin by selecting them, right clicking and
It you delete files and folders from the
permanently deleted.
choosing Delete, the selected files/folders will be
Emptying Recycle Bin bin.
can permanently delete all thefiles residing in Recycle bin by emptying the Recycle
Iou
To empty recycle bin :
’ Manage group ’ Empty Recycle bin
Click on the Recycle Bin Tools' Manage tab
command (Fig. 1.9). NOTE
Permanently deleted files cannot be restored.
Check Point
is called the
can see once Windows 0 is loaded
dal window screen that the user folders.
2. The easily recover deleted files and
Teature of WindoWs 10 allows you to on the
3. The button that is present at the left corner
nenu is activated by pressing the Start
taskbar.
UNIT III : BASIC ICT SKILLS-||
A.92 INFORMATION TECHNOLOGYY
4. Which of the following functions is not performed using a mouse ?

(a) Turn on (b) Hover (d) Drag and Drop
(c) Right click
[CBSE Sample Paper Term I,
5. The physical parts of computer system that we can see and touch are called 2021-2,
(a) Software (b) Hardware (c) SPAM (d) DISC
[CBSE Sample Paper Term 1, 2021.
6. Software that serves as an interface between user and computer is termed as:
(a) Operating system (b) Android
(c) Windows (d) DOS [CBSE Sample Paper Term I, 2021-2)1
7. A file deleted from pendrive in Windows goes to
(a) Recycle Bin (b) Computer
(c) Windows Explorer (d) Permanently deleted
8. Deleted objects can be recovered from the Recycle Bin. True or False ?
9. When noobject has been deleted, the desktop does not contain the Recycle Bin object. T/F2
10. A file deleted from the Recycle bin can be undeleted.True or False ?
11. is a collection of information that is stored on a computer under a single
name-fr
example, a text document, a picture, or a program.
P (a) app (b) file (c) folder (d) path
12. is a container in which you store files.
R (a) app (b) file (c) folder (d) path
13. A descriptive term for the Windows 10 Start menu is
(a) Launchpad (b) Win Menu (c) Dashboard (d) All of these
14. The hierarchy of folders in Windows 10 is called structure.
(a) file (b) path (c) folder (d) directory
15. is the area of the desktop that contains apps and
buttons for all open programs.
(a) desktop (b) taskbar (c) recycle bin (d) start menu
16. A is acontext-sensitive menuthat displays relevant
(a) start menu commands and options.
(b) shortcut menu
(c) control panel
(d) Ribbon
17. Which option allows the user to
change various settings in your computer ?
(a) Shut down (b) All Programs (c) Control panel (d) Search box
[CBSE Sample Paper Term I, 2021-22
18. Select option to delete file
(a) Ctrl+A
permanently. [CBSE Sample Paper Term I, 2021-2
(b) Ctrl+C (c) Ctrl+V
19. Which (d) Shift+delete
of the following is a valid file
extension for Notepad file ?
(a) jpg (b) .doc (c) .text (d) .txt
2021-2
20. The is a temporary storage area for
place and plan to use sonmewhere else. information that you have copied or moved from
(a) recycle bin (b) hard drive
(c) clipboard (d) taskbar
KNOWING ABOUT OPERATING SYSTEM A.93
Session ] :
cut the data you

21. What keys do you use to selected?
(a) Ctrl + x (b) Ctrl+ c (c) Ctrl + z (d) Ctrl + y
(CBSE Sample Paper Term I, 2021-22]
g Which one of the following shortcut keys is used to paste a file ?
(a) Ctrl +c (b) Ctrl +tp (c) Ctrl + v (d) Ctrl + X
92 Indian distribution of GNU/Linux based on Debian is called
(a) GNU/Linux (b) Indian Linux
(c) BOSS Linux (d) Indian GNULinux
24. A operating system is acomputing environment that reacts to input within aspecific period
of time.
(a) Single User (b) Multi-User (c) Real Time (d) Distribute
25. An operating system in which commands can be entered by clicking/doublelicking/right-clicking a
mouse is :
(a) GUI-based (b) CUI-based (c) TUI-based (d) AI-based
26. Here are the steps that take place when starting a computer. Rearrange the steps in the correct
order.
() Desktop appears after login

(ii) Login screen appears
(iii) Power on Self-Test (POST) starts
(0) Operating system starts
(v) Welcome screen appears
(a) (i) ’ (i) ’ (iii) ’ (iv) ’ (v) (b) (ii) ’ (iv) ’ (ii) ’ (o) ’ ()
(c) (iii) ’ (iv) ’ (u) ’ (ii) ’ () (d) (ii) - () ’ (iv) ’ (ii) ’ ()
27. Which one of the following is an example of Operating System ?

(a) Microsoft Word (b) Microsoft Windows
(c) Microsoft Excel (d) Microsoft Access
LET US REVISE
the Recycle Bin; some app shortcuts, folders/
D Computer's desktop screen contains some system tools icons such as
files etc., on it.
on the computer.
J The taskbar provides access to all the apps, settings, files, and information
computer programs on your
U The start menu (descriptiye name Dashboará) is a launching menu for installed
computer and performing other utility tasks.
U Ale Explorer is used to browse folders and files stored in the computer.
folders, a new copy of
DCopying of files and folders means that along with original copy of the selected files and
them is created at the specific location.
UNIT III: BASIC ICT SKILLS-|
INFORMATION TECHNOLG
A.100
Thus,
folder i.e., /home/<user-name> is present for each user
A separate sub content other than root user.
owns this sub folder can access its
Only user who
users home directory
content which is located at /h So, hon
user cannot access tony
All his terminal properties,
command history file, application
located in the home folder of the
/.ssh)etc. everything is
user. homeltony
setting files
2.5 Some Basic Linux Commands

Let us now learn about some basic Linux commands. You can use and practice the
commands in Terminal emulator.
1. Current working directory (command:pwd)

6. Change working directory (command ..a
$ cd /home
$pwd
To change your current working
/home/edup
The pwd command will show you your
the cd command followed
by the pa directory w
working directory,that is the directory you are
(location) youwant tochange to.
inside of and running your commands in. 7. List contents of a folder/direciory
(command : ls)
2. Create a directory (command : mkdir)
P $ mkdir test $ls
A To create a new directory inside your working The ls command will list the content of we
directory use the mkdir command followed current working directory. Youcan optional
T by the folder name argument. provide a path to adirectory as argumen,i
3. Delete a directory (command : rmdir) that case ls will show you the content of te
A directory.
$Imdir test
To delete an empty directory type rmdir $ ls /home
followed by the folder name argument. edup edupnode
4. Create an empty file (command : touch) The command, Is - will give you long listi;
of the directory and the command ls -a w
$ touch testfile
give you all files including hidden files.
To create an empty file in your current
working directory use the touch command :8. Switch to Home directory (command : cd
followed by the name of the file. To switch to yourhome folder you can ue
with ß
5. Delete afile (command : rm) tilde ~ character as a shortcut
$rm filename command.
To delete a file use the rm command followed $ cd ~

by the file name. The command rm -r will $pwd
remove a directory. /home/edup
Check Point
1. Which combination of keys is used to exit from terminal?
(a) Ctrl +t (b) Ctrl + z (c) Ctrl + d (d) Ctrl +e
2. Which of the following OS is not based on Linux?
(a) Ubuntu (b) Redhat (c) CentOs (d) BSD
Session 2: WORKING WITH LINUX OS (Ubuntu) A.101
Which command is used to list all the files in your current directory (including hidden)?
(a) Is - (b) Is -t (c) Is -a (d) ls -i
AWhich command is/are used to remove directory in Linux?
(a) rmdir (b) rm -r
(c) only b (d) Both aand b
5 Which of the following represents the root directory ?
(a) /root (b) /home (c)/ (d) bin
6. Which of the following represents the superuser's root directory?
(a) /root (b) /home (c) / (d) bin
7. Which of the following contains the configuration files for the system
(a) /root (6) /home (c) /etc (d) /bin
8. Where do the users keep their personal files ?
(a) /root (b) /home (c) /etc (d) /bin
9. Which of the following contain the most important programs (binaries) that the system needs to
operate, such as the shells, ls, and grep?
(a) /root (b) /home (c) /etc (d) bin
10. command is used to list contents of directories.
(a) tar (b) dir (c) lp (d) Is

(e) None of these
11. Which of the following commands will show the current working directory ?
(b) pwd (c) dir (d) rdir
(a) cd
12. Which of the following commands will take you to the home directory ?
(a) chdir (b) cd home (c) cd (d) /home
LET US REVISE
icons of most used
D Ubuntu interface has a Favourites panel on the left side of the desktop that contains
applications.
time and power menufrom the top
D YOu Can access network settings, system language, audio volume, date and
right bar.
D Through Ubuntu launcher, you can search for an application on your computer.
J Every user on the Linux has a special home directory for it, namely /home/<username>.
Solution Time
1. What is Home directory in Linux? What is its use?
directories are created. These
Ans. The /home directory is a place where by default all user home
a separate folder for
directories are personal working space for all the users other than root. There is
and "tom" then their
each user in /home directory. For example if we have two users called "bob"
default home directories will be /home/bob and /home/tom respectively.
UNIT III BASIC ICT SKILLS-l|

INFORMATION TEECHNOLOGY
A.110
eheck Point vacuum

you look for when selecting a cleaner for yo
features should
I. Which of the following
cleaning kit ? as vacuums.
vacuum cleaner that blows as well
(a) A
(0) Non-static generating (d) None of
these
vacuum cleaner
(c) Dry and wet monitors and display devices is true >
of the following statements about cleaning
2. Which
soap.
(a) One should clean monitor with lint-free cloth.
monitor with
() One should clean
with scrubbing brush.
(c) One should clean monitor
(d) All of these
Which of the following is most helpful in keeping a computer cool ?
3. circulating air in the wrong directions.
not
(a) Verify that cooling fans are
(b) Vacuum dust from the system regularly. (d) All of these.
(c) Using air conditioners
be done to clean akeyboard ?
4. Which of the following should not
shaking it
P (a) Holding keyboard upside down and
A (b) Blowing on keyboard with compressed air
R (c) Use damp lint-free cloth to clean top of keys [CBSE Sample Paper Term L, 2021-21
T (d) Spray liquid cdleaner on the keys
5. Which of the following cannot be used as a cleaning tool for computer ?
A (b) Form swab
(a) Cotton cloth
(d) Cotton swab
(c) Copper wire brush
6. Which of the following cannot be handled by an anti-virus software ?
(a) Junk file (b) Spam (c) Malware (d) Software setting glitch
7. Which of the following is not a computer virus like problem ?
(a) Worm (b) Trojan horse (c) Malware (d) Disk full
8. Identify the measure to protect computer from threats and viruses:

(a) Sharing password with friends (b) Allow anyone to use your device
(c) Use Antivirus
2021-2
(d) Leave computer without logging out [CBSE Sample Paper Term I,
9. are the ways in which personal information can be leaked from a computer.
(a) Printing (b) Scanning 2021-22
L
(c) Threats (d) Worms [CBSE Sample Paper Term
10. A strong password consists of numbers and special characters.
(a) Letters (b) Name (c) Birth date (d) Mobile number 2021-21
11. Software should be
regularly so that it works with maximum efficiency.
(a) Upgraded (b) Updated 2021-21
(c) Installed Term,
(d) Uninstalled (CBSE Sample Paper
Session 3: BASIC COMPUTER MAINTENANCE A.111
12 Which of the following function is not a way to protect data ?

(a) Password
(b) Antivirus and firewell
(c) Secure sites
(d) Trojan horse [CBSE SP Term I, 2021-22]
LET US REVISE
1 Computer maintenance refers to the actions carried out so as to keep a computer in a good state of
working.
Computer maintenance includes: physical cleaning, internal cleaning and keeping backup and updated software.
m Physical cleaning removes dust and debris as these heat up a computer.
g Internal cleaning keeps computer applications and program keep virus free.
n Common physical cleaning tools are lint-free cotton cloth, water or rubbing alcohol, cotton swabs, form swabs,
cleaning brush etc.
O The vacuum cleaner used for cleaning should be non-static generating vacuum cleaner.
OThere should be computer maintenance schedule for physial cleaning, internal cleaning,and keeping backup and
updating software.
O Computer virus is amalicious program written specificaly to harm data and applications on a computer.
OOther virus like threats to computer are: malware, worms, Trojan horses etc.
O Anti-virus software scans a computer for computer viruses and removes them.
Soloton' Time
1. What iscomputer Maintenance ? Why does a computer need maintenance ?

Ans. Computer maintenance refers to the actions carried out so as to keep a computer in a good
state of working. A computer not maintained properly may run slow or prevernt some programs from
running or may not run at all.
2. Why is computer mnaintenance necessary ?

Ans. Computer maintenance is necessary for the following reasons:
1. Computer maintenance detects issues early, before they become problems.
2. Computer maintenance prevents against viruses and malware.
3. Computer maintenance speeds up your Computer.
4. Computer maintenance keeps operating system and other important software like Antivirus
Software up-to-date.
5. Computer mainternance maximizes Software Efficierncy.
3. What diferent types of tasks are carried out in computer maintenance ?
Ans. Computer maintenance includes :
() physical cleaning so as to remove dust and debris as these heat up a computer
(i) internal cleaning so as to keep computer applications and program keep virus free and
(ii) keeping backup and updated software and programs.
4. Why should you use non-static generating vacuum for computer cleaning ?
Ans. It is importantto select a vacuum cleaner for use with computer equipment that will not
generate harmful static because Electrostatic discharge harms sensitive computer components.
UNIT III: BASIC ICT SKILLS-|

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Session 1: METHODS AND TYPES OF COMMUNICATION A.

UNIT I COMMUNICATION SKILLS

It boosts learning by It forms the basis of

It helps in creating accepting and It motivates (especially with

Figure 2.2 Importance of feedback.

5. A feedback provides some information without detailed analysis or conclusions.

UNIT I: ÇOMMUNICTION SKILLS

Effective communication is IMPORTANT

() Managing emotions. (d) Understanding emotions

UNIT II : SELF-MANAGEMENT SKILLS

1. Ask yourself questions and try finding your strengths in :

UNIT I: SELF-MANAGEMENT SKILLS

Why am I doing this ? Does it matter to me ?

3. Rana will buy a new house.

11, Which of the following is a true statement ?

UNIT II SELF-MANAGEMENT SKILLS

Home Share View Manage Edrat

Figure 1.9 Recycle bin window

4. Which of the following functions is not performed using a mouse ?

cut the data you

() Desktop appears after login

27. Which one of the following is an example of Operating System ?

2.5 Some Basic Linux Commands

commands in Terminal emulator.

1. Current working directory (command:pwd)

To delete a file use the rm command followed $ cd ~

(a) tar (b) dir (c) lp (d) Is

UNIT III BASIC ICT SKILLS-l|

eheck Point vacuum

8. Identify the measure to protect computer from threats and viruses:

12 Which of the following function is not a way to protect data ?

1. What iscomputer Maintenance ? Why does a computer need maintenance ?

2. Why is computer mnaintenance necessary ?

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