Solved Exercise

3$57$&+$37(5

OBJECTIVE TYPE QUESTIONS

1. State True or False for the following statements.

(i) Apart from words, we also communicate through our body movements.
(ii) Facial expressions can also be used in communication.
(iii) In some situations, non-verbal communication can contradict the verbal communication.
2. Fill in the blanks.
(i) Emotions are conveyed through our ______________ ________________.
(ii) Gestures make use of ________ of body while postures make use of _________ body to communicate.

rs
(iiiǼȱ •˜œŽȱꜝȱŒ˜—ŸŽ¢œȱȏȏȏȏȏȏȏȏȏȏȏȱ ’‘˜žȱŽŸŽ—ȱœ™ŽŠ”’—ȱŠȱ ˜›ǯ
3. Select the best possible answer for the following questions.

he
(i) Which type of communication involves spoken words?
(a) Oral communication (bǼȱ ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—
(c) Non-verbal communication (d) Visual communication
(iiǼȱ ‘’Œ‘ȱ˜ȱ‘Žȱ˜••˜ ’—ȱ˜Žœȱ—˜ȱœž™™˜›ȱ ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—ǵ

lis
(a) Email (b) SMS (cǼȱ ˜œȱ–Š’•ȱ ǻd) Voice message
(iii) Which type of communication involves bar charts and pie charts?
(a) Oral communication (bǼȱ ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—
(c) Non-verbal communication (d) Visual communication
ub
Answers
1. (i) True (ii) True (iii) True
P

2. (i) facial expressions (ii) full, part (iii) anger

3. (i) (a) (ii) (d) (iii) (d)
n

SHORT ANSWER TYPE QUESTIONS

er

1. Name the 4 types of communications.

Ans: (iǼȲ›Š•ȱŒ˜––ž—’ŒŠ’˜—
(iiǼȲ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—
od

(iii) Non-verbal communication

(ivǼȲ’œžŠ•ȱŒ˜––ž—’ŒŠ’˜—
2. Give one example of message and two examples of noise.
M

Ans: Message: I will come home at 9:00 p.m..

Noise: Hissing sound creator electric spark.
Voices of children playing behind sender.
3. In which category does our normal communication falls?
Ans: Face-to-face, verbal communication.
4. What is the biggest disadvantage of oral communication?
Ans: It can neither be quoted back nor it has any legal validity.ȱ

Types of Communication 
LONG ANSWER TYPE QUESTIONS

ŗǯ ›’Žȱ‘›ŽŽȱŠŸŠ—ŠŽœȱŠ—ȱ’œŠŸŠ—ŠŽœȱ˜ȱ ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—ǯ
Ans: Advantages:
(i) It gives enough time to the sender to streamline his thoughts and prepare the answer.
(iiǼȱ ›’ĴŽ—ȱŒ˜—Ž—œȱ‘ŠŸŽȱ•ŽŠ•ȱŸŠ•’’¢ǯ
(iiiǼȱ ›’ĴŽ—ȱŒ˜—Ž—œȱŒŠ—ȱ‹Žȱ”Ž™ȱœŠŽȱ’—ȱŒžœ˜¢ȱ˜›ȱžž›Žȱ›ŽŽ›Ž—ŒŽǯ
Disadvantages:
(i) It takes time to get feedback from the recipients.
(ii) It is a time-consuming process.

rs
(iii) It can involve cost.
2. What is verbal communication?

he
Ans: Verbal communication is the utilization of words to establish communication with other people. Thus, it
’œȱŠ—ȱ’—Œ•žœ’˜—ȱ˜ȱ‹˜‘ȱœ™˜”Ž—ȱŠ—ȱ ›’ĴŽ—ȱŒ˜––ž—’ŒŠ’˜—ǯ
3. State at least 5 clues that can communicate in non-verbally.
Ans: (i) Facial Expressions

lis
(iiǼȱ ˜œž›Ž
(iii) Gestures
(iv) Eye Contact
ub
(v) Touch
P
n
er
od
M

 HF abc of Information Technology-IX