Service and Supporting Training E786-E73130

HP Color LaserJet Managed MFP E78625,
E78630, E78635, HP LaserJet Managed

MFP E73130, E73135, E73140 - Service and
support training
Instructor Guide
SUMMARY
This course provides service and support information.

Legal information
Copyright and License
© Copyright 2022 HP Development

Company, L.P.
Reproduction, adaptation, or translation

without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject

to change without notice.
The only warranties for HP products and

services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 6/2022
Table of contents
1 Tour the printer ....................................................................................................................................................................................................................................... 1

Printer overview.............................................................................................................................................................................................................................. 1
Color printers......................................................................................................................................................................................................................... 1
Mono printers ....................................................................................................................................................................................................................... 2
Control panels................................................................................................................................................................................................................................. 3
Comparisons among the printer models.................................................................................................................................................................... 3
Input and output accessories available....................................................................................................................................................................... 4
Warranty.............................................................................................................................................................................................................................................. 6
2 Set up and configure .........................................................................................................................................................................................................................7

Product installation.......................................................................................................................................................................................................................7
Supported operating systems .............................................................................................................................................................................................7
Set up and configuration tools............................................................................................................................................................................................ 8
Remote management..................................................................................................................................................................................................... 9
How to access the HP Embedded Web Server (EWS)............................................................................................................................ 9
HP Embedded Web Server features .................................................................................................................................................................10
Product security features...................................................................................................................................................................................................... 11
3 Use and maintain .............................................................................................................................................................................................................................. 13

Paper and print media............................................................................................................................................................................................................. 13
Paper trays ...................................................................................................................................................................................................................................... 13
Load Tray 1 (multipurpose tray).............................................................................................................................................................................. 13
Load Tray 2, Tray 3, and the optional 520-sheet trays............................................................................................................................19
Use alternative letterhead mode.........................................................................................................................................................................24
Print envelopes..................................................................................................................................................................................................................24
Manually feed labels..................................................................................................................................................................................................... 25
Configure trays ................................................................................................................................................................................................................ 26
Supplies, accessories and parts.....................................................................................................................................................................................27
Ordering..................................................................................................................................................................................................................................27
Maintenance and Consumable Life for the color E78625, E78630, E78635 printer parts..........................................27
Maintenance and Consumable Life for the mono E73130, E73135, E73140 printer parts .......................................... 29
Replace the toner cartridges.................................................................................................................................................................................. 31
Remove and replace the toner cartridge in the color E78625, E78630, E78635 products ............................. 31
Remove and replace the toner cartridge in the E73130, E73135, E73140 products............................................. 33
Replace the toner collection unit ........................................................................................................................................................................36
Replace the toner collection unit (TCU) in the color E78625, E78630, E78635 products.................................36
Replace the toner collection unit (TCU) in the mono E73130, E73135, E73140 products...................................38
Replace the staple cartridges in the optional accessories ............................................................................................................. 41
Remove and replace the inner finisher accessory staple cartridge.............................................................................. 41
Remove and replace the stapler/stacker accessory staple cartridge........................................................................ 43
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Remove and replace the booklet-maker accessory staple cartridge..........................................................................46
Tips for copy and scan success ..................................................................................................................................................................................... 49
Cleaning............................................................................................................................................................................................................................................ 49
Cleaning the paper dust stick on the color E78625, E78630, E78635 products ............................................................... 49
Cleaning the paper dust stick on the mono E73130, E73135, E73140 products ................................................................. 52
Cleaning the ACR (CTD) Sensor on the color E78625, E78630, E78635 printers ............................................................. 54
Cleaning the CTD sensor on the mono E73130, E73135, E73140 printers .............................................................................. 55
Cleaning the LSU window on the color E78625, E78630, E78635 printers ............................................................................56
Cleaning the scanner glass....................................................................................................................................................................................58
Cleaning the ADF CIS (Contact Image Sensor)........................................................................................................................................ 59
Inspection procedures........................................................................................................................................................................................................... 59
Inspect consumables (LLC life remaining) on the color E78625, E78630, E78635 printers ......................................60
Inspect consumables (LLC life remaining) on the mono E73130, E73135, E73140 printers......................................... 61
4 Theory of operation........................................................................................................................................................................................................................63
Basic operation...........................................................................................................................................................................................................................63
Engine-control system ................................................................................................................................................................................................64
Feeding system overview .........................................................................................................................................................................................64
Feeding system workflow for the color E78625, E78630, E78635 printers................................................................65
Feeding system workflow for the mono E73130, E73135, E73140 printers..................................................................66
Feeding system rollers for the color E78625, E78630, E78635 printers ......................................................................66
Feeding system rollers for the mono E73130, E73135, E73140 printers ........................................................................68
Feeding system sensors for the color E78625, E78630, E78635 printers..................................................................69
Feeding system sensors for the mono E73130, E73135, E73140 printers.....................................................................70
Feeding system motors and solenoids for the color E78625, E78630, E78635 printers ..................................72
Feeding system motors and solenoids for the mono E73130, E73135, E73140 printers....................................73
Toner flow system for the color E78625, E78630, E78635 products...........................................................................................74
Toner flow system for the mono E73130, E73135, E73140 products.............................................................................................75
Image creation workflow for the color E78625, E78630, E78635 products...........................................................................75
Laser Scanning Unit (LSU) overview for the color E78625, E78630, E78635 products ......................................76
Developer and drum unit overview for the color E78625, E78630, E78635 products.........................................78
Image Transfer Belt (ITB) overview for the color E78625, E78630, E78635 products.........................................83
Second Transfer (T2) unit overview for the color E78625, E78630, E78635 products .......................................84
ITB cleaning unit overview for the color E78625, E78630, E78635 products ...........................................................86
Color Plane Registration (CPR) unit overview for the color E78625, E78630, E78635 products.................87
Fuser unit overview for the color E78625, E78630, E78635 products...........................................................................89
Image creation workflow for the mono E73130, E73135, E73140 products............................................................................ 92
Laser Scanning Unit (LSU) overview for the mono E73130, E73135, E73140 products.......................................93
Developer and drum unit overview for the mono E73130, E73135, E73140 products .........................................94
Color Toner Density (CTD) and Second Transfer (T2) unit overview for the mono E73130, E73135,
E73140 products...................................................................................................................................................................................................95
Fuser unit overview for the mono E73130, E73135, E73140 products.............................................................................96
PCA overview for the color E78625, E78630, E78635 printers.......................................................................................................98
PCA overview for the mono E73130, E73135, E73140 printers........................................................................................................101
Input devices...............................................................................................................................................................................................................................103
Workgroup stand...........................................................................................................................................................................................................103
Workgroup Dual Cassette Feeder (DCF, Tray 4, 5)................................................................................................................................105
DCF (Tray 4, 5) feeding system workflow ..........................................................................................................................................105
iv
DCF (Tray 4, 5) operation...............................................................................................................................................................................106
Workgroup High Capacity Input tray (HCI, Tray 4) ..................................................................................................................................107
HCI (Tray 4) workflow........................................................................................................................................................................................107
HCI (Tray 4) operation .....................................................................................................................................................................................108
Document feeder / scanner ............................................................................................................................................................................................109
200-sheet ADF unit......................................................................................................................................................................................................109
200-sheet ADF workflow........................................................................................................................................................................................... 111
Scanner workflow .......................................................................................................................................................................................................... 111
Output devices ........................................................................................................................................................................................................................... 112
Stapler-stacker finisher and booklet maker workflow........................................................................................................................ 112
Bridge unit overview.................................................................................................................................................................................................... 114
Inner finisher workflow ..............................................................................................................................................................................................116
5 Solve problems.................................................................................................................................................................................................................................118
Tools for troubleshooting ....................................................................................................................................................................................................118
HP service and support ............................................................................................................................................................................................118
Determine the problem source ..........................................................................................................................................................................120
Printer specific troubleshooting tools...........................................................................................................................................................120
LED Diagnostics (formatter)......................................................................................................................................................................120
Individual component diagnostics........................................................................................................................................................120
Diagrams ................................................................................................................................................................................................................. 122
Printer configuration page ..........................................................................................................................................................................124
HP embedded Jetdirect page .................................................................................................................................................................. 126
Control panel menus....................................................................................................................................................................................... 128
Error codes ............................................................................................................................................................................................................ 128
Troubleshooting power-on or blank control panel problems ........................................................................................................130
Troubleshooting an unresponsive printer................................................................................................................................................... 132
Control panel troubleshooting............................................................................................................................................................................134
Control panel system diagnostic tests..............................................................................................................................................134
Clear paper jams......................................................................................................................................................................................................................135
Paper jam locations....................................................................................................................................................................................................135
31.13.yz jam error in the document feeder ..................................................................................................................................................136
13.A1 jam error in tray 1 (multipurpose tray)...............................................................................................................................................138
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet trays........................................................139
13.E1 jam error in the output bin..........................................................................................................................................................................140
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area...................................................................................................... 141
Experiencing frequent or recurring paper jams?.................................................................................................................................. 142
Image-quality troubleshooting....................................................................................................................................................................................... 142
Software and firmware........................................................................................................................................................................................................143
Software troubleshooting ......................................................................................................................................................................................143
Firmware upgrades .....................................................................................................................................................................................................144
Determine the installed revision of firmware...........................................................................................................................................144
6 Service ..................................................................................................................................................................................................................................................146
Electrostatic discharge .......................................................................................................................................................................................................146
Required tools ............................................................................................................................................................................................................................146
Fasteners used in this printer..........................................................................................................................................................................................147
v
HP service and support .......................................................................................................................................................................................................147
Service approach....................................................................................................................................................................................................................148
Precautions when replacing parts...................................................................................................................................................................148
Before performing service .................................................................................................................................................................................... 149
After performing service ........................................................................................................................................................................................150
Post-service test ...........................................................................................................................................................................................................150
Print-quality test .................................................................................................................................................................................................150
Copy-quality test................................................................................................................................................................................................150
Fax-quality test ....................................................................................................................................................................................................150
Parts removal order.......................................................................................................................................................................................... 151
Important field-replaceable units (FRUs)................................................................................................................................................................. 151
Remove the color toner cartridges (disassemble method) ........................................................................................................... 151
Remove the drum unit ................................................................................................................................................................................................ 151
Remove the drum unit ................................................................................................................................................................................................ 151
Remove the color developer unit ....................................................................................................................................................................... 151
Remove the mono developer unit...................................................................................................................................................................... 151
Remove the color reservoir unit ........................................................................................................................................................................ 152
Remove the black toner duct assembly ...................................................................................................................................................... 152
Remove the image transfer belt (ITB)............................................................................................................................................................. 152
Remove the ITB cleaning unit............................................................................................................................................................................... 152
Remove the second transfer (T2) unit............................................................................................................................................................ 152
Remove the fuser ......................................................................................................................................................................................................... 152
Remove the fuser .........................................................................................................................................................................................................153
Remove the main drive assembly.....................................................................................................................................................................153
Remove the fuser, exit drive assembly .........................................................................................................................................................153
Remove the feed drive assembly......................................................................................................................................................................153
Remove the registration unit................................................................................................................................................................................153
Remove the toner duct motor assembly.....................................................................................................................................................153
Remove the exit unit....................................................................................................................................................................................................154
Remove the exit stack guide.................................................................................................................................................................................154
Remove the mono laser scanning unit (LSU)............................................................................................................................................154
Remove the high voltage power supply (HVPS)......................................................................................................................................154
Remove the high voltage power supply (HVPS)......................................................................................................................................154
Remove the low voltage power supply (LVPS)..........................................................................................................................................154
Remove the fuser drive board.............................................................................................................................................................................154
WISE - How to access and use....................................................................................................................................................................................... 155
Accessing WISE............................................................................................................................................................................................................. 155
Accessing WISE for HP channel partners (HP Partner Portal)......................................................................................... 155
Accessing WISE for internal HP users................................................................................................................................................157
Using WISE to access repair and replace videos for FRUs ...........................................................................................................158
Search for a printer's Product Detail Page (PDP).......................................................................................................................158
Perform a model number search using the search function ............................................................................................159
7 Library..................................................................................................................................................................................................................................................... 162
vi
1 Tour the printer
Learn about similarities and differences among the printers discussed in this training.
By the end of this module, learners should be able to:
● Identify and describe key features and specifications of the HP LaserJet printers discussed in this
training course.
● Locate and identify major printer components.
● Describe printer features and technologies.
Printer overview
Learn about the features of the LaserJet printers covered in this web-based training.
The HP Color LaserJet Managed MFP E78625, E78630, E78635, HP LaserJet Managed MFP E73130,
E73135, E73140 printers are Enterprise-level products with significant improvements from their
predecessor products (the HP Color LaserJet Managed MFP E778 series and the HP LaserJet Managed
MFP E725 series). They have improved speed - with speeds up to 40 ppm - faster scan speed, and offer
optional color panels to allow the printer to match the office decor.
Color printers
The following models are color printers.
Table 1-1 Color printers
Model name Model image
HP Color LaserJet Managed MFP E78625, E78630, E78635
Tour the printer 1

Table 1-1 Color printers (continued)
HP Color LaserJet Managed Flow MFP E78625, E78630, E78635
Mono printers
The following models are black and white printers.
Table 1-2 Mono printers
HP LaserJet Managed MFP E73130, E73135, E73140
HP LaserJet Managed Flow MFP E73130, E73135, E73140
2 Chapter 1 Tour the printer

Control panels
Learn about what types of printer control panels appear in this training.
The products in this training all come with a 10-inch, color touchscreen control panel.
The Flow models also include the full-sized pull-out keyboard below the control panel.
Comparisons among the printer models

See a comparison of the features for the printers covered in this training.
Table 1-3 Comparisons among the HP Color LaserJet Managed MFP E78625, E78630, E78635 and HP LaserJet
Managed MFP E73130, E73135, E73140
Feature E78625, E78630, E78635 E73130, E73135, E73140
Input device:
100-sheet paper tray (Tray 1)
Input device: 520-sheet paper tray (Tray

2)
Input device:
520-sheet paper tray (Tray 3)
Control panels 3
Table 1-3 Comparisons among the HP Color LaserJet Managed MFP E78625, E78630, E78635 and HP LaserJet
Managed MFP E73130, E73135, E73140 (continued)
Feature E78625, E78630, E78635 E73130, E73135, E73140
6 GB base memory
500 GB Hard Disk Drive (HDD)
Color touchscreen control panel
Pull-out keyboard Flow models only Flow models only
HP Trusted Platform Module for

encrypting all data that passes through
the printer
Prints up to 40 pages per minute (ppm) E78625: 25 ppm E73130: 30 ppm

on A4 or letter-size paper
E78630: 30 ppm E73135: 35 ppm
E78635: 35 ppm E73140: 40 ppm
Fax features Optional Optional
Scans up to 120 images per minute (ipm) dn models: Simplex 90 ipm / Duplex 180 dn models: Simplex 90 ipm / Duplex 180
ipm ipm
z models ADF: Simplex 120 ipm / Duplex z models ADF: Simplex 120 ipm / Duplex
240 ipm 240 ipm
Copies up to 40 copies per minute (cpm) E78625: 25 cpm E73130: 30 cpm
E78630: 30 cpm E73135: 35 cpm
E78635: 35 cpm E73140: 40 cpm
Document feeder with dual-head ADF: 200-sheet capacity ADF: 200-sheet capacity
scanning for single-pass duplex copying
and scanning
Scan to E-mail, Scan to USB, and Scan to

Network Folder
For more information about the technical specifications of the printers, see the user guide for
the printer. The user guide can be found on the HP Support web site: or www.hp.com/support/
colorljE786mfp or www.hp.com/support/ljE731mfp
Input and output accessories available

These printers support the input and output accessories shown below.

Table 1-4 Input and output accessories
Accessory Description
6GW52A - Job Separator Output accessory
Y1G23A - Second Exit Accessory that must be installed so that the other output
accessories can be used
6GW49A - Inner Finisher Allows users to output collated and stapled print or copy jobs
6GW55A - Stapler/Stacker Finisher Allows users to output collated and stapled print or copy jobs
6GW51A - Booklet Maker Finisher Allows users to output collated and stapled print or copy jobs,
as well as folded booklets
6GW54A - Cabinet A stand for the printer that can also be used for storing extra
paper
Input and output accessories available 5

Table 1-4 Input and output accessories (continued)
Accessory Description
6GW46A - Dual-Cassette Feeder (DCF) A printer stand with two additional paper trays (Tray 4 and Tray
5)
6GW48A - 2,000-sheet High-Capacity Input Feeder (HCI) A printer stand with one large high-capacity paper tray
6GW58A - Spacer Spacer used for installing the stapler/stacker finisher or

booklet maker finisher on the mono E73130, E73135, E73140
printers
Warranty
Learn about the warranty terms for the printer and how to check the status of a product's warranty.
Warranty
These printers are covered under a standard 90-day, HP parts only warranty*.
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
Standard CSR policies apply during the warranty period:
● Mandatory CSR parts must be replaced by the customer. The customer can elect to have a certified
service agent replace the part at an additional charge.
● Optional CSR parts can be replaced by the customer or by certified service personnel. There is no
additional charge if the customer requests to have the part replaced by a certified service agent.
The full description of the warranty is posted at the printer-specific support Web sites, which are
available to the public.
More information
To check the warranty status of a printer by serial number, or to check multiple warranties, go to
support.hp.com/checkwarranty.

2 Set up and configure
This course module provides information on how to set up and configure the printer.
Student performance objectives
By the end of this module, students should be able to perform the following:
● Describe the steps in the setup process.
● Download the printer software.
● Understand which tools are available for setting up and configuring the printer.
Product installation
For more information about hardware, engine, and accessory installation for the printer, review the
following document.
HP LaserJet Managed MFP - Installation Guides
Supported operating systems

Learn about supported operating systems.
The following information applies to the Printer-Specific Windows PCL 6 and HP print drivers for macOS
and to the software installer.
Windows: The HP Software Installer can be downloaded from the printer support website for this printer
and installs the correct "HP PCL 6” print driver, depending on the Windows operating system, along
with optional software when using the software installer. Download the "HP PCL 6" print driver from the
printer-support website for this printer: www.hp.com/support.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 2-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this operating system as
part of the software installation.
Windows 10, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as
Set up and configure 7

Table 2-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows 11, 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as
Windows Server 2008 R2, 64-bit The “HP PCL 6” printer-specific print driver is available for download from the printer-
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The "HP PCL 6" printer-specific print driver is available for download from the printer-
install it.
Windows Server 2012 R2, 64-bit The "HP PCL 6" printer-specific print driver is available for download from the printer-
install it.
install it.
install it.
macOS 12 (Monterey), macOS 11 (Big To install the print driver, download HP Easy Start from 123.hp.com. Follow the steps
Sur), macOS 10.14 (Mojave), macOS 10.15 provided to install the printer software and print driver.
(Catalina)
Debian 10,11, OpenSuse 15.1,15.2,15.3, Print drivers are available at specific operating system web sites.
Fedora 31,32,33,34,35, Rhel 6,7,8, Ubuntu
20.04,20.10,21.04,21.10, linuxmint 20.1,20.2,
Manjarolinux 20.2,21.0.7, Zorin 15,16
Mxlinux 21, Elementary 6P
NOTE: Supported operating systems can change. For a current list of supported operating systems,
go to support.hp.com for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this
printer, go to www.hp.com/go/upd. Under Additional information, click the links.
Table 2-2 Minimum system requirements
Windows macOS
● Internet connection ● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network ● 1 GB of available hard-disk space

connection
● 2 GB of available hard-disk space
Set up and configuration tools

Learn about the tools you can use to set up and configure the printer.
8 Chapter 2 Set up and configure

Remote management
Remote management tools allow Enterprise customers to manage printers located in remote offices or
manage a fleet of printers.
The remote management options for the printer include the following:
● HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-based tool
used to monitor the product, enable product features, and configure product settings. Additional
information is included in other sections of this course.
● HP Web Jetadmin: A free utility from HP that enables administrators to remotely manage individual
products or a fleet of products on a network.
● HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security Center):
Administrators can use Security Manager to create and apply security policies to networked HP
printers. Security Manager can assess printers on the network and make sure that printing, imaging
and digital-sending features conform to predefined security policies.
More information about each of the remote management options is at www.hp.com. Search HP
University for updated training resources for the printer.
How to access the HP Embedded Web Server (EWS)

Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information icon , and then touch
the Ethernet icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS web page
opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
Remote management 9
Windows 10 or greater
● Microsoft Edge (version 93 or greater)
macOS
● Safari (version 5.x or greater)
Linux
HP Embedded Web Server features

Learn about the HP Embedded Web Server (EWS) features available on each tab.
Figure 2-1 EWS Tabs
The following tabs are available at the top of the EWS screen.
NOTE: The tabs (and menus/features available on each tab) vary depending on the printer model.
● Information
View device information and printer usage statistics, such as a supplies status page, job log, or
configuration page.

If an administrator password is set in the EWS, the Information tab is the only tab available when
a user first accesses the EWS. To access the other tabs, a user must sign in to the EWS with the
password.
● General
Configure general settings for the printer, set the date/time, configure energy settings, upgrade the
firmware, customize the Home screen and control panel layout, and back up printer data.
● Copy/Print
Configure default copy and print settings, manage stored jobs, configure paper tray settings,
restrict color printing/copying, and configure allowable paper types.
● Scan/Digital Send
Configure scan settings for scanning to various destinations, add address book contacts, configure
digital sending software, and set scanning preferences.
● Fax
Configure fax send and receive settings, quick sets, speed dials, and default fax options.
● Supplies
Configure low warning thresholds and printer behavior when supplies reach a Very Low state.
● Troubleshooting
Print various reports and pages (such as a Paper Path Page or Diagnostics Page) to help
troubleshoot printer issues, view diagnostic data, reset the printer to factory default settings, and
perform firmware updates.
● Security
Set local administrator and remote configuration passwords, configure access control settings and
near-field communication (NFC), manage certificates and remote apps, and protect stored data.
● HP Web Services
Enable and configure HP Web Services for the printer, such as Smart Cloud Print and HP
JetAdvantage.
● Networking
Configure and secure network settings for the printer when it is connected to an IP-based network.
This tab does not appear if the printer is connected to other network types.
For more information about the settings available in the tabs, see Advanced configuration with the HP
Embedded Web Server (EWS).
Product security features

This product supports security standards and protocols that help secure the product, protect
information on your network, and simplify monitoring and maintenance of the product.
Security settings
Product security features 11

On the Settings tab of the Embedded Web Server, under Security, you can find the security settings.
Firewall
The HP Embedded Web Server allows you to enable and configure product firewall rules, priorities,
templates, services, and policies. The firewall feature provides a network layer of security on both
IPv4 and IPv6 networks. The firewall configuration capability gives you control over IP addresses that
are allowed to access the product. It also lets you set permissions and priorities for digital send,
management, discovery, and print services. All of this helps provide a more secure way of controlling
access to the product.
Firewall options are available in the Networking tab of the EWS under Security.
More information
View a video on how to set the printer's security features
For additional information about HP's secure imaging and printing solutions, visit the www.hp.com/go/
Secureprinting website. The site provides links to white papers and FAQ documents about security
features and may include information about additional security features that are not contained in this
document.

3 Use and maintain
This module explains how to use the major features of the printers, how to load paper trays and replace
supplies, and how to clean or maintain components of the printer.
A customer should be able to perform all of the actions and tasks described.
By the completion of this module, students should be able to:
● Load the paper trays.
● Replace supplies.
● Describe the maintenance tasks for these printers.
Paper and print media

This product supports a variety of paper and other print media. Paper or print media that does not meet
HP guidelines might cause poor print quality, increased jams, and premature wear on the product.
Use the guidelines in the HP LaserJet Print Media Guide to get optimal results when using special paper
or print media. Set the paper type and size in the printer driver to obtain the best results.
Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
Load Tray 1 (multipurpose tray)

This tray holds up to 100 sheets of 80 grams per square meter (20 lb) paper, or 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
1. Open Tray 1.
Use and maintain 13

2. Pull out the tray extension to support the paper.
3. Use the adjustment latch to spread the paper guides outward.
4. Load paper in the tray.
Make sure that the paper fits under the fill line on the paper guides.
NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 80 grams per
square meter (20 lb) paper.
14 Chapter 3 Use and maintain

5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do
not bend it.
Tray 1 paper orientation
Position paper correctly in Tray 1 to ensure the best print quality.
Table 3-1 Letterhead or preprinted paper - Portrait
Duplex mode How to load paper
1-sided printing Face-down
Bottom edge leading into the printer
Right side of pre-printed image leading into the printer
Load Tray 1 (multipurpose tray) 15

Table 3-1 Letterhead or preprinted paper - Portrait (continued)
Automatic 2-sided printing or with Alternative Letterhead Face-up

Mode enabled
Top edge leading into the printer
Left side of pre-printed image leading into the printer

Table 3-2 Letterhead or preprinted paper - Landscape
Right edge of pre-printed image leading into the printer

Mode enabled
Left side of the pre-printed image leading into the printer
Top edge leading into the printer
Load Tray 1 (multipurpose tray) 17

Table 3-3 Prepunched paper - Portrait
Holes toward the back of the printer

Mode enabled
Holes toward the back of the printer
Table 3-4 Prepunched paper - Landscape
Holes away from the printer

Table 3-4 Prepunched paper - Landscape (continued)

Mode enabled
Holes towards the printer
Load Tray 2, Tray 3, and the optional 520-sheet trays

These trays hold up to 520 sheets of 80 grams per square meter (20 lb) paper.
NOTE: The procedure to load paper to Tray 2, Tray 3, and the optional 520-sheet trays is the same.
Only Tray 2 is shown here.
1. Open the tray.
NOTE: Do not open any tray while it is in use.
Load Tray 2, Tray 3, and the optional 520-sheet trays 19

2. Before loading paper, adjust the paper-width guides by holding down the blue lock/unlock toggle
switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width
guide, and then sliding the guides to the fully open position.
3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding
the guide to the size of the paper being used.
4. Load paper into the tray.
5. Adjust the paper-length and paper-width guides to the size of the paper being used. Check the
paper to verify the guides lightly touch the stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator.

6. Close the tray.
7. The tray configuration message displays on the printer control panel.
8. Select OK to accept the detected type and size, or select Modify to choose a different paper size or
type.
For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on
the printer control panel.
Tray 2-x paper orientation
Position paper correctly in Tray 2 and the 520-sheet tray to ensure the best print quality.

Table 3-5 Letterhead or preprinted paper - Portrait
1-sided printing Face-up
Top edge at the back of the tray
Top edge at the left side of the tray
Automatic 2-sided printing or with Alternative Letterhead Face-down

Mode enabled
NOTE: This is the preferred orientation when printing on A4

or Letter.
Top edge at the right side of the tray

Table 3-6 Letterhead or preprinted paper - Landscape

Mode enabled
Top edge at the right side of the tray

Table 3-7 Prepunched paper - Portrait
Holes at the left side of the tray, with the top of the form at the
rear of the printer
Holes at the back of the tray

Mode enabled
Holes at the right side of the tray
Holes at the back of the tray
Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the
same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this
mode, load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control panel Settings menu. For more information, see
the printer User Guide.
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.

Load and print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Table 3-8 Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 Envelope #9, Envelope #10, Envelope Face-down

Monarch, Envelope DL, Envelope B5,
Envelope C5 (wallet), Envelope C6 Top edge toward the back of the printer
Tray 1 Envelope B5, Envelope C5 (pocket) Face-down
Bottom edge leading into the printer; top

flap open
Manually feed labels

Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.
Manually feed labels 25

Load and print labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Table 3-9 Label loading instructions
Tray How to load labels
Tray 1 Face-down
Tray 2 or 3 Face-up
Configure trays
Tray configuration is essential for making the best use of the product.

Use the following guidelines:
● For each tray, load only the supported media sizes and types. Loading unsupported media can
cause paper jams and other issues.
● When loading media, close the paper guides so that they are flush against the media stack. The
paper guides help the product to identify the media size correctly.
● On the product control panel, verify that the tray configurations are correct. Make sure that the
media size and type selected for each tray match the size and type of media actually loaded in the
trays.
● Tray configuration on the control panel typically occurs during initial setup, but you might want to
verify that the configuration settings are correct if printing issues occur.
● When you print, remember to select the correct tray settings for the intended print job in the printer
software. For example, select the correct media type for the tray you are printing to.
Configure trays using the EWS
You can also use the HP Embedded Web Server (EWS) to manage tray settings for the printer. In addition
to managing the paper size and type settings for specific trays, you can also manage general tray
settings for features such as Alternative Letterhead Mode, duplexing, and prompts.
For more information, see HP LaserJet Enterprise, HP PageWide Enterprise - Configure the Manage
Trays settings.
Supplies, accessories and parts

Learn about the supplies, accessories and parts for the printer.
Ordering
Contact the managed service representative. Make sure to have the product model number, which
appears on the product label on the back of the printer.
Maintenance and Consumable Life for the color E78625, E78630, E78635 printer
parts
Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to the terms and
conditions established by the service uplift document to determine how customer replaceable parts will
be managed.
The rated life for each of these components is estimated. The rated life for each of the consumable
components is listed in the following tables:
Table 3-10 Consumable Life: Cartridges and Miscellaneous parts
Product or SKU Part number2 Description Kit Components Life (A4/letter

number1 images)3
W9150MC W9150-67007 Black Managed Toner Crtg Black toner 29,000

High Yield cartridge_high
Supplies, accessories and parts 27

Table 3-10 Consumable Life: Cartridges and Miscellaneous parts (continued)

number1 images)3
W9151MC W9151-67007 Cyan Managed Toner Crtg Cyan toner 24,000

W9152MC W9152-67007 Yellow Managed Toner Crtg Yellow toner 24,000

W9153MC W9153-67007 Magenta Managed Toner Magenta toner 24,000

Crtg High Yield cartridge_high

Std Yield cartridge_Std
W9141MC W9141-67006 Cyan Managed Toner Crtg Cyan toner 12,000

W9142MC W9142-67005 Yellow Managed Toner Crtg Yellow toner 12,000

W9143MC W9143-67005 Magenta Managed Toner Magenta toner 12,000

Crtg Std Yield cartridge_Std
W9048MC X3A83-67923 Toner Collection Unit Toner collection unit 33,700

1 All product or sku numbers are subject to change.
2 All part numbers are subject to change.
3 Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO coverage. Declared cartridge yield
value in accordance with ISO/IEC 19798. Actual yields vary considerably based on images printed and other factors. For more
information, go to www.hp.com/go/learnaboutsupplies.
Table 3-11 Consumable Life: Fusers

number1 images)3
5PN50A 5PN50-67001 Fuser 100V Kit Fuser assembly 400,000

(100V)
5PN61A 5PN61-67001 Fuser 110V Kit Fuser assembly (110V) 400,000

(220V)
3 Some users might experience lower fuser life based on their usage (printing on small media, heavy media, etc.). The printer's
control panel will notify the user when they need to replace the fuser.
Table 3-12 Consumable Life: Drum, Developer, and ITB/PTB

number1 images)3
W9074MC W9074-67001 Black Managed Imaging Black drum 200,000

Drum
W9075MC W9075-67001 Color Managed Imaging Color drum (available 135,000

Drum for Cyan or Magenta
or Yellow)
5PN57A 5PN57-67001 Black Developer Unit Kit Black developer and 400,000
powder

Table 3-12 Consumable Life: Drum, Developer, and ITB/PTB (continued)

number1 images)3
5PN58A 5PN58-67001 Yellow Developer Unit Kit Yellow developer and 400,000
powder
5PN59A 5PN59-67001 Magenta Developer Unit Kit Magenta developer 400,000

and powder
5PN60A 5PN60-67001 Cyan Developer Unit Kit Cyan developer and 400,000
powder
430H4A 430H4-67001 Image Transfer Kit ITB and ITB cleaner 400,000
5PN64A 5PN64-67001 Image Transfer Blade Kit ITB cleaner 200,000
5PN65A 5PN65-67001 Transfer Roller Kit Transfer T2 roller 200,000

assembly
3 Drum, Developer, and ITB/PTB life values are approximate based on letter/A4 equivalent simplex pages. These values might
vary with environment, usage, media type, and average print job size.
Table 3-13 Consumable Life: Rollers

number1 images)3
5PN66A 5PN66-67001 Trays 2-x Roller Kit Pick, separation, and 300,000
feed rollers
5RC02A 5RC02-67001 Tray 1 (MP) Roller Kit Pick, separation, and 200,000
feed rollers
J8J95A 5851-7202 ADF roller maintenance Kit Pick, separation, and 150,000
feed rollers
3 Roller replacement intervals are based on the total number of pages printed from a tray, not the total page count. The number
of pages printed from each tray is located on the printer’s Usage Page. Roller life might vary based on the media types used.
Maintenance and Consumable Life for the mono E73130, E73135, E73140 printer
parts
Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to the terms and
conditions established by the service uplift document to determine how customer replaceable parts will
be managed.
The rated life for each of these components is estimated. The rated life for each of the consumable
components is listed in the following tables:
Maintenance and Consumable Life for the mono E73130, E73135, E73140 printer parts 29
Table 3-14 Consumable Life: Cartridges and Miscellaneous parts

number1 images)3


6SB84A 6SB84-67001 Toner Collection Unit Toner collection unit 200,000

3 Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO coverage. Declared cartridge yield
value in accordance with ISO/IEC 19798. Actual yields vary considerably based on images printed and other factors. For more
information, go to www.hp.com/go/learnaboutsupplies.
Table 3-15 Consumable Life: Fusers

number1 images)3

(100V)
5PN68A 5PN68-67001 Fuser 110V Kit Fuser assembly (110V) 300,000

(220V)
3 Some users might experience lower fuser life based on their usage (printing on small media, heavy media, etc.). The printer's
control panel will notify the user when they need to replace the fuser.
Table 3-16 Consumable Life: Drum, Developer, and ITB/PTB

number1 images)3
W9066MC W9066-67001 Black Managed Imaging Black drum 300,000

Drum
5PN67A 5PN67-67001 Black Developer Unit Kit Black developer and 600,000
powder
5PN70A 5PN70-67001 Transfer Roller Kit Transfer roller 300,000

assembly
3 Drum, Developer, and ITB/PTB life values are approximate based on letter/A4 equivalent simplex pages. These values might
vary with environment, usage, media type, and average print job size.
Table 3-17 Consumable Life: Rollers

number1 images)3
5PN66A 5PN66-67001 Trays 2-x Roller Kit Pick, separation, and 300,000
feed rollers

Table 3-17 Consumable Life: Rollers (continued)

number1 images)3
5RC02A 5RC02-67001 Tray 1 (MP) Roller Kit Pick, separation, and 200,000
feed rollers
J8J95A 5851-7202 ADF roller maintenance Kit Pick, separation, and 150,000
feed rollers
3 Roller replacement intervals are based on the total number of pages printed from a tray, not the total page count. The number
of pages printed from each tray is located on the printer’s Usage Page. Roller life might vary based on the media types used.
Replace the toner cartridges

The process for replacing the toner cartridges is slightly different between the two products covered in
this training. See the following procedures for details.
These products also feature locking toner cartridges, to prevent premature replacement.
Remove and replace the toner cartridge in the color E78625, E78630, E78635 products
Follow these steps to replace the toner cartridge.
NOTE: When a toner cartridge is empty, a message appears on the control panel. Follow the
instructions on the control panel to release the cartridge so that you can replace it.
CAUTION: Do not try to pull the toner cartridge out by force before it has been released.
NOTE: If you are logged into the printer using the administrator account or a service PIN, the toner
Eject button will be active even if the cartridge is not empty. If there is an unexpected failure with the
toner cartridge release, refer to the printer Service Manual for instructions on how to release toner
cartridges manually by disassembling the printer.
1. Open the front door.
Replace the toner cartridges 31

2. Select the Eject button from the control panel to eject the cartridge, and then grasp the end of
the toner cartridge and pull it straight out of the printer.
3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner
cartridge.
4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner that is inside. And
then, remove the seal.
5. Align the toner cartridge with its slot and insert it into the printer.

6. Close the front door.
7. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed
recycling guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions,
go to www.hp.com/recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
Remove and replace the toner cartridge in the E73130, E73135, E73140 products
Follow these steps to replace the toner cartridge.
NOTE: When a toner cartridge is empty, a message appears on the control panel. Follow the
instructions on the control panel to release the cartridge so that you can replace it.
CAUTION: Do not try to pull the toner cartridge out by force before it has been released.
NOTE: If you are logged into the printer using the administrator account or a service PIN, the toner
Eject button will be active even if the cartridge is not empty. If there is an unexpected failure with the
toner cartridge release, refer to the printer Service Manual for instructions on how to release toner
cartridges manually by disassembling the printer.
Remove and replace the toner cartridge in the E73130, E73135, E73140 products 33
2. Select the Eject button from the control panel to eject the cartridge, and then grasp the end of
the toner cartridge and pull it straight out of the printer.
3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner
cartridge.

4. Hold both ends of the toner cartridge. Rock it to evenly distribute the toner inside, then remove the
seal.
5. Align the toner cartridge with its slot and insert the toner cartridge into the printer.
7. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed
recycling guide for information about recycling.
Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
Remove and replace the toner cartridge in the E73130, E73135, E73140 products 35
Replace the toner collection unit
The process for replacing the toner collection unit is also different between the two products covered in
this training. See the following procedures for details.
Replace the toner collection unit (TCU) in the color E78625, E78630, E78635 products
Follow these steps to replace the toner collection unit (TCU).
2. Pull on both sides of the TCU to release the tabs, and then pull it straight out of the printer.
NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you
do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side

with holes facing down. Place the unit into the clear plastic bag the new TCU was packaged in. Seal
plastic bag.
3. Remove the new TCU from its package. Save all packaging for recycling the used TCU.
4. Install the new TCU by pushing in on both sides until the tabs snap into place.
Replace the toner collection unit (TCU) in the color E78625, E78630, E78635 products 37
6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for
information about recycling.
Adhere the pre-paid shipping label to the box, and return the used TCU to HP for recycling.
Replace the toner collection unit (TCU) in the mono E73130, E73135, E73140 products
Follow these steps to replace the toner collection unit (TCU).

2. Pull on both sides of the toner collection unit to release the tabs, and then pull it straight out of the
printer.
do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side.
Place the unit in an upright position.
3. Remove the new TCU from its package. Save all packaging for recycling the used TCU.
Replace the toner collection unit (TCU) in the mono E73130, E73135, E73140 products 39
4. Install the new TCU by pushing in on both sides until the tabs snap into place.
6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for
information about recycling.
Adhere the pre-paid shipping label to the box, and return the used TCU to HP for recycling.

Replace the staple cartridges in the optional accessories
Install a new staple cartridge when the current cartridge is empty.
Remove and replace the inner finisher accessory staple cartridge

Follow these steps to replace the staple cartridge in the inner finisher accessory.
1. Open the inner finisher front door.
2. Grasp the colored tab on the staple cartridge carriage, and then pull the staple cartridge carriage
straight out.
Replace the staple cartridges in the optional accessories 41

3. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the
staple cartridge carriage assembly.
NOTE: Do not discard the staple cartridge carriage. It must be reused with the new staple
cartridge.
4. Insert the new staple cartridge into the staple cartridge carriage.
5. Reinstall the staple cartridge carriage into the stapler by pressing the colored handle inward until it
snaps into place.

6. Close the inner finisher front door.
Remove and replace the stapler/stacker accessory staple cartridge

Follow these steps to replace the staple cartridge in the floor-standing finisher stapler/stacker
accessory.
1. Open the finisher front door.
Remove and replace the stapler/stacker accessory staple cartridge 43

2. Rotate the knob counterclockwise to move the staple cartridge assembly all the way to the front.
3. Hold the knob to immobilize the staple cartridge assembly, grasp the colored tab on the staple
cartridge carriage, and then pull the staple cartridge carriage straight out.

4. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the
staple cartridge carriage assembly.
NOTE: Do not discard the staple cartridge carriage. It must be reused with the new staple
cartridge.
5. Insert the new staple cartridge into the staple cartridge carriage.
6. Hold the knob to immobilize the staple cartridge assembly, insert the new staple cartridge into the
assembly, and then press the colored handle inward until it snaps into place.
Remove and replace the stapler/stacker accessory staple cartridge 45

7. Close the finisher front door.
Remove and replace the booklet-maker accessory staple cartridge

Follow these steps to replace the booklet-maker accessory staple cartridge in the floor-standing
finisher.
1. Open the finisher front door.
2. Pull out the booklet finisher assembly until it stops.

3. Pull the colored tabs away from the assembly, and then pull them up remove the two staple
cartridges.
4. Push in the two blue tabs, and then lift up to open the top of the staple cartridge carriage.
5. Lift two tabs on each staple cartridge, and then lift up to remove the empty staple cartridges from
the staple cartridge carriages.
NOTE: Do not discard the staple cartridge carriages. They must be reused with the new staple
cartridges.
Remove and replace the booklet-maker accessory staple cartridge 47

6. Insert the new staple cartridges into the staple cartridge carriages, and then close the top of the
staple cartridge carriers.
7. Reinstall the two staple cartridge carriages into the booklet maker by pressing the colored handles
until they snap into place.
8. Slide the booklet assembly into the finisher.

9. Close the finisher front door.
Tips for copy and scan success

Follow these tips for successful copying and scanning.
Use the following tips to copy and scan successfully.
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass
as part of the image.
● Load your original, print-side down, in the back-left corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from
the printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
● If you want to scan a document with several pages into one file instead of multiple files, start the
scan with the printer software instead of selecting Scan from the printer display.
For more information about how to use printer features, including Print, Copy, Scan and Fax, see the
User Guide for the printer.
Cleaning
Use the procedures below to carry out regular cleaning procedures.
Cleaning the paper dust stick on the color E78625, E78630, E78635 products
Learn about cleaning the paper dust stick.
It is recommended that the paper dust stick be cleaned at every visit. There is no message on the
control panel when it is time for the paper dust stick to be cleaned, so technicians need to carry out this
task proactively. Use the following procedure to complete this task.
Tips for copy and scan success 49

2. Remove the toner collection unit (TCU) by releasing the tabs and pulling it straight out of the printer.
1
1
2
with holes facing down.
3. Pull out the paper dust stick.

4. Remove the paper dust.
Figure 3-1 Remove the paper dust
5. Insert the paper dust stick back into the slot.
6. Replace the TCU by pushing in on both sides until the tabs snap into place.
Cleaning the paper dust stick on the color E78625, E78630, E78635 products 51
7. Close the front door. Make sure the cover is securely closed. If the message still appears, repeat
this process.
Cleaning the paper dust stick on the mono E73130, E73135, E73140 products
Learn about cleaning the paper dust stick.
It is recommended that the paper dust stick be cleaned at every visit. There is no message on the
control panel when it is time for the paper dust stick to be cleaned, so technicians need to carry out this
task proactively. Use the following procedure to complete this task.

2. Pull on both sides of the toner collection unit (TCU) to release the tabs, and then pull it straight out
of the printer.
do not spill any waste toner in the printer. Once the TCU is fully removed, do not place it on its side.
Place the unit in an upright position.
3. Pull out the paper dust stick.
4. Remove the paper dust.
Figure 3-2 Remove the paper dust
5. Insert the paper dust stick back into the slot.
Cleaning the paper dust stick on the mono E73130, E73135, E73140 products 53
6. Reinstall the TCU by pushing in on both sides until the tabs snap into place.
Cleaning the ACR (CTD) Sensor on the color E78625, E78630, E78635 printers
Use the following procedure to clean the ACR (CTD) sensor.
The engine has the feature of ACR (CTD) sensor cleaning automatically with the motor driving the
sensor cover shutter open and closed. Nonetheless, we recommend you clean the sensor manually at
every ITB replacement to make sure the sensor is clean.
1. Open the right door.

2. Remove the ITB cleaner and ITB unit.
For instructions on removing these items, see the Service Manual.
3. Clean the sensor window using a lint-free cloth while pushing the shutter to right.
4. Replace the ITB cleaner and ITB unit, and close the right door.
Cleaning the CTD sensor on the mono E73130, E73135, E73140 printers
Use the following procedure to clean the CTD sensor.
The CTD sensor is designed to be cleaned automatically by the paper pass. However, we strongly
recommend manual cleaning is implemented at every visit to maintain quality copies.
Cleaning the CTD sensor on the mono E73130, E73135, E73140 printers 55
2. While lifting the lever up, clean the sensor using a lint-free cloth.
3. Close the right door.
Cleaning the LSU window on the color E78625, E78630, E78635 printers
It is recommended that the LSU window be cleaned during every maintenance visit. Use the following
procedure to complete this task.
NOTE: This task must be implemented when the printer power is on because of the LSU shutter
position..

2. Remove the toner collection unit (TCU) by releasing the tabs and pulling it straight out of the printer.
1
1
2
with holes facing down.
3. Clean the LSU window for each color using the cleaning bar attached inside the front cover.
Insert the cleaning bar into the hole for each color. Push it in and pull it out several times to clean
the window, as shown in the images below.
Cleaning the LSU window on the color E78625, E78630, E78635 printers 57
4. Replace the cleaning bar and the TCU, and then close the front door.
Cleaning the scanner glass

It is recommended that the scanner glass be cleaned during every maintenance visit. Use the following
procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the image scanner area and flat-bed glass using a lint-free cloth.
3. Close the ADF.

Cleaning the ADF CIS (Contact Image Sensor)
It is recommended that the ADF CIS (Contact Image Sensor) be cleaned during every maintenance visit.
Use the following procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the CIS scanning area, located underneath ADF, using a lint-free cloth.
3. Close the ADF.
Inspection procedures
Use the following procedures to inspect the printer during maintenance visits.
Inspect paper guide adjustment in trays
Checking paper guide adjustment and paper loading status is recommended during every visit. This is
important in order to reduce paper jams. Many paper jams occur due to incorrect paper stacking in the
trays.
1. Fan the paper.
2. Load the paper. Make sure the paper guides are correctly adjusted.
Cleaning the ADF CIS (Contact Image Sensor) 59

Inspect consumables (LLC life remaining) on the color E78625, E78630, E78635
printers
Use the following procedures to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is replaced at
the proper time, and does not exceed its end of life. Active replacement is recommended if the LLC life
remaining low. This will maintain the expected print quality and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu navigation:
1. Select the following control panel menus:
● Support tools
● Service (Enter Pin: 03078622)
● Advanced service
● Service reports
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the following LLC (Long
life consumable) list.
Table 3-18 Long life consumables (LLCs)
Item Part number Life Remark
Yellow OPC W9075MC 135,000 pages

Table 3-18 Long life consumables (LLCs) (continued)
Magenta OPC W9075MC 135,000 pages
Cyan OPC W9075MC 135,000 pages
Black OPC W9074MC 200,000 pages
ITB cleaner 5PN64A 200,000 pages Manual counter reset
Intermediate transfer belt 430H4A 400,000 pages Manual counter reset. ITB
(ITB) unit kit cleaner involved in this kit
Transfer roller 5PN65A 200,000 pages Manual counter reset
Fuser unit (100V) 5PN50A 400,000 pages Only for Japan
Fuser unit (110V) 5PN61A 400,000 pages
Yellow developer unit 5PN58A 400,000 pages Manual counter reset
Magenta developer unit 5PN59A 400,000 pages Manual counter reset
Cyan developer unit 5PN60A 400,000 pages Manual counter reset
Black developer unit 5PN57A 400,000 pages Manual counter reset
Pickup/Forward/Separation 5PN66A 360,000 pages Manual counter reset

roller (for Tray 2-x)
Pickup/Forward/Separation 5RC02A 200,000 pages Manual counter reset

roller (for Tray1)
ADF roller kit (for 200-sheet z J8J95A 150,000 pages Manual counter reset
bundle ADF)
ADF roller kit (for 100-sheet 5RC01A 75,000 pages Flex-build bundle only
dn bundle ADF)
Manual counter reset
NOTE: Maintenance part lifespans will vary depending upon printing patterns and the job mode used.
Inspect consumables (LLC life remaining) on the mono E73130, E73135, E73140
printers
Use the following information to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is replaced at
the proper time, and does not exceed its end of life. Active replacement is recommended if the LLC life
remaining low. This will maintain the expected print quality and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu navigation:
1. Select the following control panel menus:
● Support tools
● Service (Enter Pin: 03073122)
● Advanced service
Inspect consumables (LLC life remaining) on the mono E73130, E73135, E73140 printers 61
● Service reports
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the following LLC (Long
life consumable) list.
Table 3-19 Long life consumables (LLCs)
Black OPC W9066MC 300,000 pages
Transfer roller 5PN70A 300,000 pages Manual counter reset
Fuser unit (100V) 5PN51A 300,000 pages Only for Japan
Black developer unit 5PN67A 600,000 pages Manual counter reset
Pickup/Forward/Separation 5PN66A 360,000 pages Manual counter reset

roller (for Tray 2-x)
Pickup/Forward/Separation 5RC02A 200,000 pages Manual counter reset

roller (for Tray1)
ADF roller kit (for 200-sheet z J8J95A 150,000 pages Manual counter reset
bundle ADF)
ADF roller kit (for 100-sheet 5RC01A 75,000 pages Flex-build bundle only
dn bundle ADF)
Manual counter reset
NOTE: Maintenance part lifespans will vary depending upon printing patterns and the job mode used.

4 Theory of operation
This module provides an overview of the operation of major hardware components.
The information given here is at a high level. For more detailed information, see the product Service
Manual, or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals -
Service and Support training course, Course ID: 0001091928.
● Understand the basic theory of operation.
● Identify the printer's major hardware systems and components.
Basic operation
The printer routes all high-level processes through the formatter, which stores font information,
processes the print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
● The engine-control system, which includes the high-voltage and low-voltage power supplies (HVPS
and LVPS), fuser control circuits, and the DC controller printed circuit assembly (PCA)
● The laser/scanner system, which forms the latent image on the photosensitive drum
● The image-formation system, which transfers a toner image onto the paper
● The pickup, feed and delivery system, which uses a system of rollers and belts to transport the
paper through the printer
● Accessory (optional paper feeders)
Theory of operation 63
Figure 4-1 Relationship between the main printer systems
Engine-control system
The engine-control system receives commands from the formatter and interacts with the other main
systems to coordinate all printer functions.
Figure 4-2 Engine-control system
For detailed information about each of the components of the engine control system, see the product
Service Manual, or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals
- Service and Support training course, Course ID: 0001091928.
Feeding system overview

Learn about the feeding system overview.
64 Chapter 4 Theory of operation

The feeding system is responsible for the process ranging from picking up paper to ejecting it out of the
machine. This system is mainly composed of Tray 1, Tray 2, Tray 3, registration unit, loop sensing unit, exit
unit, and duplex unit.
Feeding system workflow for the color E78625, E78630, E78635 printers
Learn about the feeding system workflow.
Figure 4-3 Feeding system workflow
Table 4-1 Feeding system workflow
Callout Part name Description
1 Tray 1, 2, 3 Store paper for printing, picks up and transfers the paper to the registration unit
2 Registration unit Arranges the paper moved from the tray
3 Loop sensing unit Controls the paper moving speed between the drum and the fuser
4 Exit unit Discharge the paper to the outside of the product or move the paper path to the
duplex unit for duplex printing
Feeding system workflow for the color E78625, E78630, E78635 printers 65
Table 4-1 Feeding system workflow (continued)
5 Duplex unit Allow a paper to move from the exit unit to the registration unit for duplex printing
Feeding system workflow for the mono E73130, E73135, E73140 printers
Learn about the feeding system workflow.
Figure 4-4 Feeding system workflow
Table 4-2 Feeding system workflow
1 Tray 1 Picks up paper and delivers it to the registration unit
2 Tray 2 Stores paper for printing and picks up and transfers the paper to the registration unit
3 Tray 3 Stores paper for printing and picks up and transfers the paper to the registration unit
4 Registration unit Arranges the paper moved from the tray
5 Exit unit Discharges the paper to the outside of the product or moves the paper path to the
duplex unit for duplex printing
Duplex unit Allows paper to move from the exit unit to the registration unit for duplex printing
Feeding system rollers for the color E78625, E78630, E78635 printers
Learn about the feeding system roller.

Figure 4-5 Feeding system roller
Table 4-3 Feeding system roller
Callout Part name Part number Description
R2 Tray 1 pickup roller JC93-01721B Pick up a paper on the tray
R3 Tray 1 forward roller 5QJ90-67001 Move a paper inside the machine
R4 Tray 1 reverse roller 5QJ90-67001 Prevent multiple paper feeding into the machine
R5 Tray 2 pickup roller 5QJ90-60128 Pick up a paper from the knock-up plate of the tray
R6 Tray 2 forward roller JC93-01726A Move a paper to the feed roller
R7 Tray 2 reverse roller JC93-01726A Prevent multiple paper feeding into the machine
R8 Tray 3 pickup roller 5QJ90-60128 Pick up a paper from the knock-up plate of the tray
R9 Tray 3 forward roller JC93-01726A Move a paper to the feed roller
R10 Tray 3 reverse roller JC93-01726A Prevent multiple paper feeding into the machine
R11 Tray 2 feed roller NA Move a paper to the registration roller
R12 Tray 3 feed roller NA Move a paper to the registration roller
Feeding system rollers for the color E78625, E78630, E78635 printers 67
Table 4-3 Feeding system roller (continued)
R14 Registration roller NA Arrange a paper moved from the tray and moves the paper to
the ITB - second transfer roller
R15 Exit roller NA Move a paper to the exit unit
R16 Exit 2 feed roller (optional) NA Move a paper to the exit 2 unit
R17 Exit 2 roller (optional) NA Move a paper to the exit 2 unit
R18 Duplex 1 roller NA Move a paper to the duplex unit during duplex printing
R19 Duplex 2 roller NA Move a paper to the registration roller
Feeding system rollers for the mono E73130, E73135, E73140 printers
Learn about the feeding system roller.
Figure 4-6 Feeding system roller
Table 4-4 Feeding system roller
R2 Tray 1 pickup roller JC93-01721A Picks up paper on the tray
R3 Tray 1 forward roller JC93-01726A Moves paper inside the machine
R4 Tray 1 reverse roller JC93-01726A Prevents multiple papers from feeding into the machine
R5 Tray 2 pickup roller 5QJ90-60128 Picks up paper from the knock-up plate of the tray
R6 Tray 2 forward roller JC93-01726A Moves paper to the feed roller
R8 Tray 3 pickup roller 5QJ90-60128 Picks up paper from the knock-up plate of the tray

Table 4-4 Feeding system roller (continued)
R9 Tray 3 forward roller JC93-01726A Moves paper to the feed roller
R11 Tray 2 feed roller NA Moves paper to the registration roller
R12 Tray 3 feed roller NA Moves paper to the registration roller
R13 Registration roller NA Arranges paper moved from the tray and moves the paper to
the ITB - second transfer roller
R14 Exit roller NA Moves paper to the exit unit
R15 Exit 2 feed roller (optional) NA Moves paper to the exit 2 unit
R16 Exit 2 roller (optional) NA Moves paper to the exit 2 unit
R18 Duplex 1 roller NA Moves paper to the duplex unit during duplex printing
R19 Duplex 2 roller NA Moves paper to the registration roller
Feeding system sensors for the color E78625, E78630, E78635 printers
Learn about the feeding system sensors.
Figure 4-7 Feeding system sensors
Table 4-5 Feeding system sensors
Callout Part name Part number Sensor type Description
S1 Tray 1 paper empty 0604-001381 Photo interrupter (reflect) Check whether a paper is on the
sensor Tray 1
S2 Tray 2 empty sensor 0604-001393 Photo interrupter (sensing) Check whether a paper is on the
Tray 2
Feeding system sensors for the color E78625, E78630, E78635 printers 69
Table 4-5 Feeding system sensors (continued)
S3 Tray 2 stack height 0604-001393 Photo interrupter (sensing) Set the proper height of paper to
sensor make a contact with the pickup
roller
S4 Tray 2 feed sensor 0604-001381 Photo interrupter (reflect) Check whether the paper correctly
comes from the Tray 2
S5 Tray 2 open, paper size JC93-01408A – Check whether the tray is closed,
sensor make signals to identify the paper
size
Tray 3
roller
S9 Tray 3 open, paper size JC93-00018B – Check whether the tray is closed,
size
S10 Registration sensor 0604-001381 Photo interrupter (reflect) Check whether the paper comes
into the registration unit
S11 Loop sensor 1 0604-001393 Photo interrupter (sensing) Check whether the paper is
moved with the proper speed and
movement by the fuser
S12 Loop sensor 2 0604-001393 Photo interrupter (sensing) Check whether the paper is
moved with the proper speed and
movement by the fuser
S13 Fuser out sensor 0604-001393 Photo interrupter (sensing) Check whether the paper escapes
well from the fuser
S14 Out bin 2 full sensor 0604-001393 Photo interrupter (sensing) Check whether the paper correctly
goes out on the output bin, and it is
loaded up to the maximum capacity
S15 Out bin 2 full sensor 0604-001393 Photo interrupter (sensing) Check whether the paper goes out
(optional) on the output bin correctly, and
it is loaded up to the maximum
capacity.
S16 Duplex jam 1 sensor 0604-001393 Photo interrupter (sensing) Move a paper to the duplex unit
(optional) during duplex printing
S17 Duplex jam 2 sensor 0604-001393 Photo interrupter (sensing) Check whether the paper goes
through the duplex unit
Feeding system sensors for the mono E73130, E73135, E73140 printers
Learn about the feeding system sensors.

Figure 4-8 Feeding system sensors
Table 4-6 Feeding system sensors
S1 Tray 1 paper empty 0604-001381 Photo interrupter (reflect) Check whether a paper is on the
sensor Tray 1
Tray 2
roller
size
Tray 3
roller
size
S10 Registration sensor 0604-001381 Photo interrupter (reflect) Check whether the paper comes
into the registration unit
S13 Out bin 1 full sensor 0604-001393 Photo interrupter (sensing) Check whether the paper correctly
goes out on the output bin, and it is
loaded up to the maximum capacity
Feeding system sensors for the mono E73130, E73135, E73140 printers 71
Table 4-6 Feeding system sensors (continued)
S14 Out bin 2 full sensor 0604-001393 Photo interrupter (sensing) Check whether the paper goes out
(optional) on the output bin correctly, and
it is loaded up to the maximum
capacity.
S15 Duplex jam 1 sensor 0604-001393 Photo interrupter (sensing) Move a paper to the duplex unit
(optional) during duplex printing
S16 Duplex jam 2 sensor 0604-001393 Photo interrupter (sensing) Check whether the paper goes
through the duplex unit
Feeding system motors and solenoids for the color E78625, E78630, E78635 printers
Learn about the feeding system motors and solenoids.
Figure 4-9 Feeding system motors and solenoids
Table 4-7 Feeding system motors and solenoids
Callout Part name Part number Motor type Description
M1 Feed motor JC31-00163A Hybrid stepping motor Drive the Tray1 rollers, feed rollers,
and trans roller

Table 4-7 Feeding system motors and solenoids (continued)
M2 Tray 2 pickup motor 5QJ90-64002 Stepping motor Drive the Tray 2 pickup, forward,
and reverse rollers or knock-up
plate
M3 Tray 3 pickup motor 5QJ90-64002 Stepping motor Drive the Tray 3 pickup, forward,
plate
M4 Registration and Tray 1 JC31-00123B Hybrid stepping motor Drive the registration roller and Tray
motor 1 roller
M29 Exit motor JC93-01686A Stepping motor Drive the rollers in the exit unit to
move the paper from the fuser unit
to the exit unit
M5 Exit 2 motor JC93-00336A Stepping motor Drive the exit 2 roller (optional)
M6 Duplex motor JC93-01687A Stepping motor Drive the rollers in the duplex unit to
move the paper from the exit unit to
the registration unit
SL1 Tray 1 pickup solenoid JC33-00029B Solenoid Move the pickup roller up and down
SL2 Return gate solenoid JC33-00031B Solenoid Change the paper path to the
(optional) second exit unit
Feeding system motors and solenoids for the mono E73130, E73135, E73140 printers
Learn about the feeding system motors and solenoids.
Figure 4-10 Feeding system motors and solenoids
Feeding system motors and solenoids for the mono E73130, E73135, E73140 printers 73
Table 4-8 Feeding system motors and solenoids
M1 Feed, registration, and JC31-00123B BLDC motor Drives the Tray1 rollers, feed rollers,
tray 1 motor and trans roller
M2 Tray 2 pickup motor 5QJ90-64002 Stepping motor Drives the Tray 2 pickup, forward,
plate
M3 Tray 3 pickup motor 5QJ90-64002 Stepping motor Drives the Tray 3 pickup, forward,
plate
M13 Exit motor JC93-01686A Stepping motor Drives the exit roller
M4 Exit 2 motor JC93-00336A Stepping motor Drives the exit 2 roller (optional)
M5 Duplex 1 motor JC93-01687A Stepping motor Drives the duplex 1, 2 rollers
SL1 Tray 1 pickup solenoid JC33-00029B Solenoid Moves the pickup roller up and
down
SL2 Return gate solenoid JC33-00031B Solenoid Changes the paper path to the
(optional) second exit unit
Toner flow system for the color E78625, E78630, E78635 products
Learn about the toner flow system.
Figure 4-11 Toner flow workflow
Table 4-9 Toner flow workflow
1 Toner cartridge Store the toner and moves the toner to the toner reservoir when printing
2 Toner duct Moves the toner to the developer unit
3 Image creation Form images and transfers toner to the paper to print out
4 Toner collection unit Receive discarded toner from drum and ITB and store it

Toner flow system for the mono E73130, E73135, E73140 products
Learn about the toner flow system.
Figure 4-12 Toner flow workflow
Table 4-10 Toner flow workflow
1 Toner cartridge Stores the toner and moves the toner to the toner reservoir when printing
2 Toner duct Moves the toner to the developer unit
3 Image creation Forms images and transfers toner to the paper to print out
4 Toner collection unit Receives discarded toner from drum and ITB and store it
Image creation workflow for the color E78625, E78630, E78635 products
Learn about the image creation workflow.
Figure 4-13 Image creation workflow
Table 4-11 Image creation workflow
1 Laser Scanning Unit (LSU) Construct a latent image by removing electric charges by a laser on the surface of
the drum
Toner flow system for the mono E73130, E73135, E73140 products 75
Table 4-11 Image creation workflow (continued)
2-1 Developer Receive toner from reservoir unit and makes toner have electrical properties
2-2 Drum Receive toner from the developer unit and creates the image
3 Image Transfer Belt (ITB) Combine the four color-toners to transfer the toner onto the paper
4 Second transfer Transfer the image formed on the ITB onto the paper
5 ITB cleaning Remove toner generated during printing and color registration patterns generated
during color plain registration process
6 Color Plane Registration (CPR) Superpose cyan, magenta, yellow, and black 4 colors to express images correctly
7 Fuser Apply heat and pressure to the toner particles to adhere to the paper
Laser Scanning Unit (LSU) overview for the color E78625, E78630, E78635 products
The Laser Scanning Unit (LSU) constructs a latent image by removing electric charges by a laser on the
surface of the drum.
The LSU temperature sensor detects the inside temperature of the LSU. In case of detecting
temperature change inside the LSU, Color Plain Registration (CPR) will be performed. The LSU Laser
Diode (LD) power makes a laser, driving the LSU motor to expose the laser on the drum as a line. The
LSU skew adjustment motor operates when the CPR is activated and enables cyan, magenta, and yellow
color parallelly aligned by black color. The LSU cover is closed to protect the LSU window from toner
contamination, and when the printing job starts, the LSU shutter motor operates to open the LSU cover.
The LSU shutter sensor checks the operation of the LSU cover.
NOTE: When the LSU is replaced or re-installed, CPR reference adjustment in ServiceTools is
recommended.
Figure 4-14 Overview of the laser scanning unit
Table 4-12 Overview of the laser scanning unit
U42 LSU unit JC97-05148A Develop an image on the drum surface

Table 4-12 Overview of the laser scanning unit (continued)
M14 LSU motor NA Apply the laser to the drum surface as a line
M15 LSU shutter motor NA Drive the LSU shutter
S25 LSU shutter open sensor NA Check where the LSU cover is open or closed
S26 LSU shutter close sensor NA Check where the LSU cover is open or closed
M16 Yellow LSU skew adjustment NA Adjust the parallel alignment of the yellow color based on the
motor black color
M17 Magenta LSU skew NA Adjust the parallel alignment of the magenta color based on
adjustment motor the black color
M18 Cyan LSU skew adjustment NA Adjust the parallel alignment of the cyan color based on the
motor black color
S27 LSU temperature NA Sense the temperature inside LSU
S28 LSU LD power NA Generate the laser
S29 LSU Hsync 1, 2 NA Decide the starting point of a line
Figure 4-15 Detail view of the laser scanning unit
Table 4-13 Detail view of the laser scanning unit
M15 LSU shutter motor NA Drive the LSU shutter
S26 LSU shutter close sensor NA Check where the LSU cover is open or closed
S28 LSU LD power NA Generate the laser
U38
Laser Scanning Unit (LSU) overview for the color E78625, E78630, E78635 products 77
Developer and drum unit overview for the color E78625, E78630, E78635 products
The developer unit receives toner from the reservoir unit and creates images using the toner with the
drum unit.
The toner concentration sensor determines whether the toner in the developer unit is insufficient. In this
case, the developer unit receives the toner from the reservoir unit. The newly supplied toner is evenly
mixed with the existing toner by the mixing auger. At this time, the developer unit's roller and auger are
driven by the developer motor. The end of the developer unit is connected to the waste toner duct, the
wasted toner after developing process are thrown away to the waste toner duct.
The drum unit receives toner from the developer unit and develops the image. Most of the developed
toner is moved to the transfer unit to combine the yellow, magenta, cyan, and black colors and prints out
on a paper. Remaining toners that are not relocated to the transfer unit are separated from the drum by
the cleaning blade and moved to the waste toner duct.
The drum unit is driven by the drum motor, and the black drum motor drives not only the black drum unit
but also the ITB at the same time. As for the rotation of the drum motor, the drum home sensor checks
whether the drum motor rotates.
NOTE: When replacing drum or drum motor, running “Full Auto Color Registration” in Service Tools is
recommended.
Figure 4-16 Overview of the developer
Table 4-14 Overview of the developer
U47 Yellow developer unit JC96-12805A Mix and charge the yellow toner with the carrier, and deliver
them to the drum unit

Table 4-14 Overview of the developer (continued)
U48 Magenta developer unit JC96-12805A Mix and charge the magenta toner with the carrier, and deliver
U49 Cyan developer unit JC96-12805A Mix and charge the cyan toner with the carrier, and deliver
U50 Black developer unit JC96-12806A Mix and charge the black toner with the carrier, and deliver
K4 Yellow developer powder kit – –
K5 Magenta developer powder – –

kit
K6 Cyan developer powder kit – –
K7 Black developer powder kit – –
S31 Yellow toner concentration NA Measure toner concentration in the yellow developer unit to
sensor control the amount of supplying toner
S32 Magenta toner concentration NA Measure toner concentration in the magenta developer unit to
S33 Cyan toner concentration NA Measure toner concentration in the cyan developer unit to
S34 Black toner concentration NA Measure toner concentration in the black developer unit to
U51 Drum, developer drive JC93-01661A –

assembly
M23 Yellow, magenta, cyan JC31-00123B Drive yellow, magenta, cyan developer unit
developer motor
M24 Black developer motor JC31-00123B Drive black developer unit
Developer and drum unit overview for the color E78625, E78630, E78635 products 79
Figure 4-17 Overview of the drum
Table 4-15 Overview of the drum
U43 Yellow drum unit JC96-12805A Receive yellow toner from the developer unit and
create the image
U44 Magenta drum unit JC96-12805A Receive magenta toner from the developer unit and
create the image
U45 Cyan drum unit JC96-12805A Receive cyan toner from the developer unit and create
the image
U46 Black drum unit JC96-12806A Receive black toner from the developer unit and create
the image
U51 Drum, developer drive JC93-01661A –

assembly
M19 Yellow drum motor JC31-00123C Drive the yellow drum
M20 Magenta drum motor JC31-00123C Drive the magenta drum
M21 Cyan drum motor JC31-00123C Drive the cyan drum
M22 Black drum and ITB motor JC31-00123C Drive the black drum, the ITB, and the ITB cleaning unit
S35 Yellow drum home sensor 0604-001393 Check the operation of the yellow drum motor
S36 Magenta drum home 0604-001393 Check the operation of the magenta drum motor
sensor
S37 Cyan drum home sensor 0604-001393 Check the operation of the cyan drum motor
S38 Black drum home sensor 0604-001393 Check the operation of the black drum motor

Table 4-15 Overview of the drum (continued)
P9 Drum MEMS PCA 3SJ21-60001 Check the vibration around drum motor to optimize the
printing condition
Figure 4-18 Detail view of the developer and drum, view 1
Table 4-16 Detail view of the developer and drum, view 1
U43 Yellow drum unit JC96-12805A Receive yellow toner from the developer unit and create the
image
U44 Magenta drum unit JC96-12805A Receive magenta toner from the developer unit and create the
image
U45 Cyan drum unit JC96-12805A Receive cyan toner from the developer unit and create the
image
U46 Black drum unit JC96-12806A Receive black toner from the developer unit and create the
image
U47 Yellow developer unit JC96-12805A Mix and charge the yellow toner with the carrier, and deliver
U48 Magenta developer unit JC96-12805A Mix and charge the magenta toner with the carrier, and deliver
U49 Cyan developer unit JC96-12805A Mix and charge the cyan toner with the carrier, and deliver
U50 Black developer unit JC96-12806A Mix and charge the black toner with the carrier, and deliver
Developer and drum unit overview for the color E78625, E78630, E78635 products 81
S31 Yellow toner concentration NA Measure toner concentration in the yellow developer unit to
M19 Yellow drum motor JC31-00123C Drive the yellow drum
M20 Magenta drum motor JC31-00123C Drive the magenta drum
M21 Cyan drum motor JC31-00123C Drive the cyan drum
M23 Yellow, magenta, cyan JC31-00123B Drive yellow, magenta, cyan developer unit
developer motor
M24 Black developer motor JC31-00123B Drive black developer unit
S35 Yellow drum home sensor 0604-001393 Check the operation of the yellow drum motor
S36 Magenta drum home sensor 0604-001393 Check the operation of the magenta drum motor

Table 4-18 Detail view of the developer and drum, view 3 (continued)
S37 Cyan drum home sensor 0604-001393 Check the operation of the cyan drum motor
S38 Black drum home sensor 0604-001393 Check the operation of the black drum motor
P9 Drum MEMS PCA 3SJ21-60001 Check the vibration around drum motor to optimize the printing
condition
Image Transfer Belt (ITB) overview for the color E78625, E78630, E78635 products
The Image Transfer Belt(ITB) combines the four-color toners to transfer the toner onto the paper.
Each color toner image on the four drums is transferred to the ITB by the first transfer roller inside the
ITB unit.
The image overlapped by four colors is transferred to the paper by the transfer 2 roller. The remaining
toners are removed by the cleaning blade and transferred to the toner collection unit. This process is
completed with one rotation of the ITB.
The ITB engage motor attaches and detaches the yellow, magenta, cyan and black transfer rollers from
drum unit. At the same time, the ITB engage sensor detects whether the ITB is engaged. This movement
will save color toner and color drum lifespan. The ITB engage sensor checks the position of the color
transfer rollers.
Figure 4-21 Overview of the ITB
Table 4-19 Overview of the ITB
K8 ITB and cleaning unit kit 430H4-67001 Include image transfer belt and ITB cleaning unit
U52 Image transfer belt (ITB) 5QJ90-60146 Combine and transfer the color toners
S39 ITB engage sensor 0604-001381 Check the position of the color transfer roller
M25 ITB engage motor JC93-00452A Detach or attach the color transfer roller to the drum unit
Image Transfer Belt (ITB) overview for the color E78625, E78630, E78635 products 83
Figure 4-22 Detail view of the ITB, view 1
Table 4-20 Detail view of the ITB, view 1
U52 Image transfer belt (ITB) 5QJ90-60146 Combine and transfer the color toners
Figure 4-23 Detail view of the ITB, view 2
Table 4-21 Detail view of the ITB, view 2
M25 ITB engage motor JC93-00452A Detach or attach the color transfer roller to the drum unit
Second Transfer (T2) unit overview for the color E78625, E78630, E78635 products
The second transfer unit transfers the image formed on the ITB onto the paper.
The second transfer unit is a roller facing the image transfer belt, and it has the opposite polarity of the
toner by receiving high voltage from the HVPS. At the same time, the roller contacts the ITB and creates
pressure to transfer the toner to the paper, moving the paper from the registration unit to the fuser unit.

Figure 4-24 Overview of the second transfer unit
Table 4-22 Overview of the second transfer unit
U13 Second Transfer (T2) unit 5PN65-67001 –
R19 Second Transfer (T2) roller NA Create a constant pressure in contact with the ITB to help the
image transfer process, and moves the paper to the fuser
Figure 4-25 Detail view of the second transfer unit
Table 4-23 Detail view of the second transfer unit
U13 Second Transfer (T2) unit 5PN65-67001 –
R19 Second Transfer (T2) roller NA Create a constant pressure in contact with the ITB to help the
image transfer process, and moves the paper to the fuser
Second Transfer (T2) unit overview for the color E78625, E78630, E78635 products 85
ITB cleaning unit overview for the color E78625, E78630, E78635 products
The ITB cleaning unit removes the toner generated during printing and color registration patterns
generated during the color plane registration process. The removed toner is transferred to the toner
collection unit.
Figure 4-26 Overview of the ITB cleaning unit
Table 4-24 Overview of the ITB cleaning unit
K8 Image transfer kit 430H4-67001 Include the image transfer belt and the ITB cleaning unit
U54 ITB cleaning unit 5PN65-67001 Remove the waste toners from the ITB, transfer them to the
toner collection unit
Figure 4-27 Detail view of the ITB cleaning unit, view 1

Table 4-25 Detail view of the ITB cleaning unit, view 1
U54 ITB cleaning unit 5PN65-67001 Remove the waste toners from the ITB, transfer them to the
toner collection unit
Figure 4-28 Detail view of the ITB cleaning unit, view 2
Table 4-26 Detail view of the ITB cleaning unit, view 2
Color Plane Registration (CPR) unit overview for the color E78625, E78630, E78635 products
The Color Plane Registration (CPR) unit is the part that superposes four colors such as cyan, magenta,
yellow and black to express images correctly, and also keeps image density at a proper level.
The CPR unit is located below the ITB and reads yellow, magenta, cyan and black toner level. There is a
shutter to prevent foreign debris from contaminating the CPR sensor. When operating the CPR feature,
the CPR shutter opens with the CPR shutter sensor and the CPR shutter motor. Three CPR sensors are
installed at the left, center, and the right side of the CPR unit which detects the registration condition to
adjust printing positions correctly.
NOTE: Color Plane Registration (CPR) is interchangeably used with Auto Color Registration (ACR).
These are synonymous for related parts or terms.
In case of poor color plane registration, “White gap” or “Fuzzy or blurred image” prints out.
Figure 4-29 White gap and fuzzy, blurred image
Color Plane Registration (CPR) unit overview for the color E78625, E78630, E78635 products 87
Figure 4-30 Overview of the color plane registration
Table 4-27 Overview of the CPR
U55 Color plain registration (CPR) 5QJ83-60108 –
S40 Front CPR sensor JC32-00014A Detect front side image density
S41 Center CPR sensor JC32-00014A Detect center image density
S42 Rear CPR sensor JC32-00014A Detect rear side image density
S43 CPR shutter sensor 0604-001393 Detect the CPR shutter location
M27 CPR shutter motor JC31-00078A Drive the CAM to change the shutter location

Figure 4-31 Detail view of the CPR, view 1
Table 4-28 Detail view of the CPR, view 1
S40 Front CPR sensor JC32-00014A Detect front side image density
S41 Center CPR sensor JC32-00014A Detect center image density
S42 Rear CPR sensor JC32-00014A Detect rear side image density
Figure 4-32 Detail view of the CPR, view 2
Table 4-29 Detail view of the CPR, view 2
S43 CPR shutter sensor 0604-001393 Detect the CPR shutter location
M27 CPR shutter motor JC31-00078A Drive the CAM to change the shutter location
Fuser unit overview for the color E78625, E78630, E78635 products
The fuser unit applies heat and pressure to the toner particles to adhere them to the paper. The fuser
unit is composed of the fuser section and the fuser/exit driving section.
Fuser unit overview for the color E78625, E78630, E78635 products 89
Figure 4-33 Overview of the fuser unit
Table 4-30 Overview of the fuser unit
U56-1 Fuser unit 100V 5PN50-67001 –
U56-2 Fuser unit 110V 5PN61-67001 –
U56-3 Fuser unit 220V 5PN62-67001 –
M28 Fuser motor JC31-00123B Make a contact with the fuser belt to transfer heat and
pressure on the paper and toner, and drive the fuser pressure
roller and fuser exit roller
3 Fuser support bracket JC61-07804A Fix the fuser at the base printer firmly so that it does not move
Figure 4-34 Detail view of the fuser unit, view 1
Table 4-31 Detail view of the fuser unit, view 1
S44 Thermostat NA Cut off the power supply to the halogen lamp by opening the
circuit when the fusing belt becomes abnormally hot

Table 4-31 Detail view of the fuser unit, view 1 (continued)
S45 Thermistor NA Measure the surface temperature of the fuser belt by 4 non-
contact type thermistors
S46 Wrap jam sensor NA Identify whether a wrap jam occurs inside the fuser unit
S51 Fuser gap sensor NA Check whether the fuser is released
R21 Fuser belt NA Receive heat from the halogen lamp and transfer it to the toner
and paper
R22 Fuser pressure roller NA Make a contact with the fuser belt to transfer heat and
pressure on the paper and the toner and drive the paper
moves to the exit unit
S46 Wrap jam sensor NA Identify whether a wrap jam occurs inside the fuser unit
U57 Fuser, exit motor assembly JC93-01678A –
1 Halogen lamp NA Create heat to the fuser belt to adhere the toner to the paper
2 Fuser out brush NA Remove static electricity from the printed paper
Fuser unit overview for the color E78625, E78630, E78635 products 91
M28 Fuser motor JC31-00123B Make a contact with the fuser belt to transfer heat and
pressure on the paper and toner, and drive the fuser pressure
roller and fuser exit roller
Image creation workflow for the mono E73130, E73135, E73140 products
Learn about the image creation workflow.
Figure 4-37 Image creation workflow
Table 4-34 Image creation workflow
1 Laser Scanning Unit (LSU) Constructs a latent image by removing electric charges by a laser on the surface of
the drum
2-1 Developer Receives toner from reservoir unit and makes toner have electrical properties
2-2 Drum Receives toner from the developer unit and creates the image
3-1 Color Toner Density (CTD) Calibrates toner density
3-2 Second transfer unit Transfer the image from drum unit onto the paper
4 Fuser Applies heat and pressure to the toner particles to adhere to the paper

Laser Scanning Unit (LSU) overview for the mono E73130, E73135, E73140 products
The Laser Scanning Unit (LSU) constructs a latent image by removing the electric charge using a laser
on the surface of the drum.
The LSU Laser Diode (LD) power makes a laser, driving the LSU motor to expose the laser on the drum as
a line through the two F-theta lens. The laser beam is detected by the LSU PD PCA at the scanning start
point and creates the horizontal sync signal.
NOTE: When the LSU is replaced or re-installed, CPR reference adjustment in ServiceTools is
recommended.
Figure 4-38 Overview of the laser scanning unit
Figure 4-39 Detail view of the laser scanning unit
Table 4-35 Overview of the laser scanning unit
U27 LSU unit 5QK18-60001 Develops an image on the drum surface
M9 LSU motor NA Applies the laser to the drum surface as a line
S21 LSU LD power NA Generates the laser
S22 LSU Hsync NA Decides the starting point of a line
Laser Scanning Unit (LSU) overview for the mono E73130, E73135, E73140 products 93
Developer and drum unit overview for the mono E73130, E73135, E73140 products
The developer unit receives toner from the reservoir unit and creates images using the toner with the
drum unit.
The toner concentration sensor determines whether the toner in the developer unit is insufficient. In
this case, the developer unit receives the toner from the toner cartridge through the toner duct unit.
The newly supplied toner is evenly mixed with the existing toner by the mixing auger. At this time, the
developer unit's roller and auger are driven by the developer motor. The end of the developer unit is
connected to the toner collection unit, the wasted toner after developing process is thrown away.
The drum unit receives toner from the developer unit and develops the image, and remaining toners that
are not relocated on the paper are separated from the drum by the cleaning blade and moved to the
toner collection unit.
The drum unit is driven by the drum motor and the developer unit is rotated by the developer motor
independently.
Figure 4-40 Overview of the developer and drum unit

Table 4-36 Parts information for developer and drum unit
U29 Drum unit W9066-67001 Receive toner from the developer unit and create the image
U30 Developer unit 5PN67-67001 Mixes and charges the toner with the carrier and delivers them
to the drum unit
K4 Developer powder kit 5QJ90-60106 -
S23 Toner concentration sensor NA Measures toner concentration in the developer unit to control
the amount of supplying toner
U10 Main drive assembly JC93-01676A -
M11 Developer motor JC31-00123A Drives the developer unit
M10 Drum motor JC31-00123A Drives the drum unit
P9 Drum MEMS PCA 3SJ21-60001 Checks the vibration around drum motor to optimize the
printing condition
Color Toner Density (CTD) and Second Transfer (T2) unit overview for the mono E73130, E73135,
E73140 products
Color Toner Density (CTD) is a series of operations that correct the color density that changes
depending on time and environment. The second transfer roller moves the paper from the registration
unit to the fuser, contacting with the drum unit, and it works electrically to transfer the toner particles
from the drum surface to the paper.
Color Toner Density (CTD) and Second Transfer (T2) unit overview for the mono E73130, E73135, E73140 products
95
Figure 4-44 Overview of the Color Toner Density (CTD) unit
Figure 4-45 Detail view of the Color Toner Density (CTD) unit
Table 4-37 Overview of the second transfer unit
U13 Second Transfer assembly 5PN70-67001 –
S11 Color Toner Density(CTD) JC32-00025A Measures toner density from a patch on the drum surface
sensor
R17 Second transfer roller NA Moves the paper to the fuser unit and helps image transferring
from drum surface to the paper
Fuser unit overview for the mono E73130, E73135, E73140 products
The fuser unit applies heat and pressure to the toner particles to adhere them to the paper. The fuser
unit is composed of the fuser section and the fuser/exit driving section.

Figure 4-46 Overview of the fuser unit
Fuser unit overview for the mono E73130, E73135, E73140 products 97
Table 4-38 Parts information for the fuser unit
U33-1 Fuser unit 100V 5PN51-67001 –
U33-2 Fuser unit 110V 5PN68-67001 –
U33-3 Fuser unit 220V 5PN69-67001 –
R20 Fuser roller NA Receives heat from the halogen lamp and transfers it to the
toner and paper
R21 Fuser pressure roller NA Makes contact with the fuser belt to transfer heat and
pressure on the paper and the toner and moves the paper to
the exit unit
S24 Thermostat NA Cuts off the power supply to the halogen lamp by opening the
circuit when the fusing belt becomes abnormally hot
S25 Thermistor NA Measures the surface temperature of the fuser belt by 4 non-
contact type thermistors
U34 Fuser, exit motor assembly JC93-01679A -
M12 Fuser motor JC31-00123B Drives the fuser pressure roller and fuser exit roller
S26 Fuser gap home sensor 0604-001383 Checks and controls the pressurized location of fuser roller
and the pressure roller status
1 Halogen lamp NA Create heat to the fuser belt to adhere the toner to the paper
PCA overview for the color E78625, E78630, E78635 printers

Learn about the PCA overview.

Figure 4-50 Overview of the PCAs
Table 4-39 Overview of the PCAs
No. Part name Part number Description
P1 Formatter 3SJ00-60002 Handle the video controller, engine controller and scan
controller
P2 Trusted platform module 3SJ03-60001 Store and generates encryption keys that can be used for
(TPM) device authentication
P3-1 Riser card for HDD 3SJ01-60001 Connect the hard disk to the formatter
P3-2 Riser card for HDD, and two 4XN67-60001 Connect the hard disk to the formatter
USB type C
P3-3 Riser card for HDD and two 3SJ02-60001 Connect the hard disk and the accelerator to the formatter
USB type C, and accelerator
board
P4 Accelerator 6HN30-67001 Accelerate DSP (Digital Signal Processing) and OCR (Optical
Character Recognition) performance supporting the z-bundle
P5-1 Hard disk drive 933853-010 Store operating system and machine data to operate the
printer system
PCA overview for the color E78625, E78630, E78635 printers 99

Table 4-39 Overview of the PCAs (continued)
P5-2 eMMC B5L32-60004 Store operating system and machine data to operate the
printer system
P6 USB hub 3SJ04-60001 Interface with the Main PCA, USB device, and HIP2 options
P7 Island of data (IOD) 3SJ06-60001 Store the machine configuration and the engine control data
P8 Echo T3U64-60001 Collect internal acoustics information via microphone for

system diagnosis
P9 Drum Micro Electro- 3SJ21-60001 Detect abnormal vibration in drive system which causes noise
Mechanical Systems (MEMS) and printing quality defects
S32 Toner collection unit full JC92-02471A Detect the waste toner level of the toner collection unit
sensor
P10 High voltage power supply JC44-00240C Generate 15 high-voltage channels, which include ITHV (4), MHV
(HVPS) (4), DEV (4), FUSER, SAW, 2THV(+/-)
P11 Low voltage power supply (110V) Supply electric power to the main board and other boards. The
(LVPS) 5QJ90-60014 voltage provided includes +5 V, and +24 V from a 110 V/220 V
power input. It has safety protection modes for over current
(220V) and overload.
5QJ90-60015
P12 Fuser drive board (FDB) (110V) Supply the voltage to fuser AC, heater, and main PCA
JC44-00210F
(220V)
JC44-00211F
P13 Power key 3SJ33-60007 Turn on or off the printer
P14 Keyboard 5QK47-60001 Connect the keypad with the formatter
P18-1 Single FAX card 7ZA08-67001 Optional fax kit card
P18-2 Single FAX card - BBU 7ZA09-67001 Optional fax kit card - BBU
P18-3 Dual FAX card 5QK14-67001 Optional fax kit card
P18-4 Dual FAX card - BBU 7ZA07-67001 Optional fax kit card - BBU
U60-1 Keyboard assembly – US JC93-01742A –

English
U60-2 Keyboard assembly – UK JC93-01743A –

English
Not Tray 2 open, paper size sensor JC93-00018B Detect the size of the paper in the tray
shown
(S5)
Not Tray 3 open, paper size JC93-00018B Detect the size of the paper in the tray
shown sensor
(S9)
Not Drum CRUM 3SJ07-60001 Include an IC chip for drum unit operation and life cycle
shown counting
(P15)
Not Eraser JC92-02744A Erase the negative charges on the surface of the drum after
shown printing
(P16)

Not Fuser CRUM 6CF14-60001 Include an IC chip for maintaining the fuser unit life cycle
shown counting, and provides a connection interface for the fuser gap
(P17) sensor operation
Not Toner cartridge CRUM PCA 3SJ07-60001 Include an IC chip for toner cartridge operation and life cycle
shown counting
(P19)
Not Control panel base PCA 3SJ15-60001 –

shown
(P20)
Not Control panel PCA 10.1 in 5QK42-60001 –

shown
(P21-1)
Not Control panel PCA 8 in 3SJ15-60002 –

shown
(P21-2)
PCA overview for the mono E73130, E73135, E73140 printers

Learn about the PCA overview.
Figure 4-51 Overview of the PCAs
Table 4-40 Overview of the PCAs
P1 Formatter 3SJ00-60001 Handles the video controller, engine controller and scan
controller
P2 Trusted platform module 3SJ03-60001 Stores and generates encryption keys that can be used for
(TPM) device authentication
PCA overview for the mono E73130, E73135, E73140 printers 101
P3-1 Riser card for HDD 3SJ01-60001 Connects the hard disk to the formatter
P3-2 Riser card for HDD, and two 4XN67-60001 Connects the hard disk to the formatter
USB type C
P3-3 Riser card for HDD and two 3SJ02-60001 Connects the hard disk and the accelerator to the formatter
USB type C, and accelerator
board
P4 Accelerator 6HN30-67001 Accelerates DSP (Digital Signal Processing) and OCR (Optical
Character Recognition) performance supporting the z-bundle
P5-1 Hard disk drive 933853-011 Stores operating system and machine data to operate the
printer system
P5-2 eMMC B5L32-60004 Stores operating system and machine data to operate the
printer system
P6 USB hub 3SJ04-60001 Interfaces with the Main PCA, USB device, and HIP2 options
P7 Island of data (IOD) 3SJ06-60001 Stores the machine configuration and the engine control data
P8 Echo T3U64-60001 Collects internal acoustics information via microphone for

system diagnosis
P9 Drum Micro Electro- 3SJ21-60001 Detects abnormal vibration in drive system which causes noise
Mechanical Systems (MEMS) and printing quality defects
S19 Toner collection unit full JC92-02471A Detects the waste toner level of the toner collection unit
sensor
P10 High voltage power supply JC44-00237D Generate high-voltage channels for EP process
(HVPS)
P11 Low voltage power supply (110V) Supplies electric power to the main board and other boards.
(LVPS) 5QJ90-60014 The voltage provided includes +5 V, and +24 V from a 110 V/220
V power input. It has safety protection modes for over current
(220V) and overload.
5QJ90-60015
P12 Fuser drive board (FDB) (110V) Supplies the voltage to fuser AC, heater, and main PCA
JC44-00210F
(220V)
JC44-00211F
P13 Power key 3SJ33-60007 Turns on or off the printer
P14 Keyboard 5QK47-60001 Connects the keypad with the formatter
P18-1 Single FAX card 7ZA08-67001 Optional fax kit card
P18-2 Single FAX card - BBU 7ZA09-67001 Optional fax kit card - BBU
P18-3 Dual FAX card 5QK14-67001 Optional fax kit card
P18-4 Dual FAX card - BBU 7ZA07-67001 Optional fax kit card - BBU
U60-1 Keyboard assembly – US JC93-01742A –

English
U60-2 Keyboard assembly – UK JC93-01743A –

English

Not Tray 2 open, paper size sensor JC93-00018B Detects the size of the paper in the tray
shown
(S5)
Not Tray 3 open, paper size JC93-00018B Detects the size of the paper in the tray
shown sensor
(S9)
Not Drum CRUM NA Includes an IC chip for drum unit operation and life cycle
shown counting
(P15)
Not Eraser NA Erases the negative charges on the surface of the drum after
shown printing
(P16)
Not Fuser CRUM NA Includes an IC chip for maintaining the fuser unit life cycle
shown counting, and provides a connection interface for the fuser gap
(P17) sensor operation
Not Toner cartridge CRUM PCA NA Includes an IC chip for toner cartridge operation and life cycle
shown counting
(P19)
Not Control panel base PCA 3SJ15-60001 –

shown
(P20)
Not Control panel PCA 10.1 in 5QK42-60001 –

shown
(P21-1)
Not Control panel PCA 8 in 3SJ15-60002 –

shown
(P21-2)
Input devices
Learn about the input devices that are available for these printers.
Workgroup stand
Learn about the workgroup stand.
Stand is an optional part that supports the base printer and serves to store ancillary items.
Input devices 103

Figure 4-52 Workgroup stand, view 1
Table 4-41 Workgroup stand, view 1
Callout Part name Part number
1 Stand 6GW54A
C100 Stand CMF panel NA
2 Caster wheel 6109-001138
K101 Holder wheel kit (for the front side only) 6GW46-40011
NOTE: When installing a stand, there is an empty space between the base printer and the stand.
Additional part is in operation to prevent rodents from entering inside the product.
● Cover side lower blocker Part number: X3A76-40004
● Sheet side lower blocker Part number: X3A76-40005
Empty space between the base printer and the stand and cover/sheet side lower blocker (Callout 3 &
Callout 4)
Figure 4-53 Workgroup stand, view 2

Table 4-42 Workgroup stand, view 2
3 Cover side lower blocker X3A64-40004
4 Sheet side lower blocker X3A64-40005
Workgroup Dual Cassette Feeder (DCF, Tray 4, 5)

The Dual Cassette Feeder (DCF) is optional, and provides additional paper capacity for the printer.
DCF (Tray 4, 5) feeding system workflow

Learn about the DCF (Tray 4, 5) feeding system workflow.
Figure 4-54 Overview of DCF (Tray 4, 5) feeding system workflow
Figure 4-55 Detail view of DCF (Tray 4, 5) feeding system workflow
Table 4-43 Detail view of DCF (Tray 4, 5) feeding system workflow
1 Tray 4 Stores paper
2 Tray 4 pickup unit Picks up paper to the DCF feed roller
3 Tray 5 Stores paper
4 Tray 5 pickup unit Picks up paper to the DCF feed roller
5 DCF feed unit Moves paper to the base printer
Workgroup Dual Cassette Feeder (DCF, Tray 4, 5) 105

DCF (Tray 4, 5) operation
Learn about the DCF (Tray 4, 5) operation.
1. When the tray is closed, tray input lever is pushed.
2. The pickup roller moves down to contact with the surface of the paper, and the reverse roller moves
upward to make a contact with the forward roller.
3. Tray motor drives the knock-up plate to move paper upward to the pickup roller.
4. The pickup roller moves the paper forward. The forward roller makes paper move into the feed roller.
The reverse roller prevents the printer from multi-feeding.

5. The feed roller sends the paper to the trans roller.
Workgroup High Capacity Input tray (HCI, Tray 4)

Learn more about Workgroup High Capacity Input tray (HCI, Tray 4).
The High Capacity Input (HCI) device is optional. It provides additional paper capacity for the printer. The
HCI consists of the shift tray that stores excess paper, the lift tray that supplies paper to the pickup, and
the feeding system that supplies paper to the base printer.
HCI (Tray 4) workflow

Learn about the HCI (Tray 4) workflow.
Figure 4-56 Overview of HCI (Tray 4) workflow
Workgroup High Capacity Input tray (HCI, Tray 4) 107

Figure 4-57 Detail view of HCI (Tray 4) workflow
Table 4-44 Detail view of HCI (Tray 4) workflow
1 Shift tray Loads an excess number of papers for printing, and when the
lift tray runs out of paper, it moves the paper to the lift tray
1-1 Shift gate Arranges the paper and opens the gate to move the paper to
the lift tray during the shifting process
2 Lift tray Stores paper for printing
HCI (Tray 4) operation

Learn about the HCI (Tray 4) operation.
1. When a paper on the lift tray runs out, the paper on the shift unit moves to the lift tray. The HCI (Tray
4) shift gate solenoid moves so that the shift gate opens to make paper move to the lift tray.
Figure 4-58 HCI (Tray 4) operation, view 1
2. The HCI (Tray 4) shift motor operates, moving the shift tray to the lift tray side. The HCI (Tray 4) shift
tray home and end sensor control how much the shift motor is operating. After the tray shifting
process, the shift tray moves back to the original position and the shift gate solenoid turns back to
the initial location.
3. If the HCI (Tray 4) tray is closed by the HCI (Tray 4) tray open sensor, knock-up plate moves upward
until paper reaches the HCI (Tray 4) stack height sensor.

Figure 4-59 HCI (Tray 4) operation, view 2
Document feeder / scanner

The standard operation of the document feeder consists of the standby (paper loading) mode, pick, feed,
and lift steps.
The following document feeders/scanner units are available for the printers covered in this course:
● dn bundles: 200-sheet ADF with a scan speed (simplex/duplex) of 90/180 ipm
● z bundles: 200-sheet ADF with a scan speed (simplex/duplex) of 120/240 ipm
NOTE: There is also a 120 ipm 100-sheet DADF scanner (5QK34-67001) available for the flex-build
models.
When the printer duplex scans from the document feeder, the paper moves through one time, because
the document feeder has a contact image sensor (CIS) scanner for side two which is scanned
simultaneously with side one.
For more detailed information about the document feeder and scanner theory, see the product Service
Manual, or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals -
Service and Support training course, Course ID: 0001091928.
200-sheet ADF unit

Learn about the ADF unit.
Document feeder / scanner 109

Figure 4-60 ADF unit, view 1
Table 4-45 ADF unit, view 1
U601 200-sheet Flow ADF(1) 5QJ90-67012
U602 200-sheet ADF(2) 5QJ90-67011
K601 ADF roller kit 5851-7202
K602 ADF hinge kit 5QJ90-67004
1 ADF hinge damper module 5QJ90-67006
K603 ADF white backing kit 5QJ90-67005
NOTE: The 200-sheet Flow ADF(1) and 200-sheet ADF(2) are all the same except for the ADF multi-
feeding sensor installation.
● 200-sheet Flow ADF: ADF multi-feeding sensor is installed
● 200-sheet ADF: ADF multi-feeding sensor is not installed
Figure 4-61 ADF unit, view 2

Table 4-46 ADF unit, view 2
K602 ADF hinge kit 5QJ90-67004
1 ADF hinge damper module 5QJ90-67006
K603 ADF white backing kit 5QJ90-67005
NOTE: The 200-sheet Flow ADF(1) and 200-sheet ADF(2) are the same except for the ADF multi-
feeding sensor installation.
● 200-sheet Flow ADF: ADF multi-feeding sensor is installed
● 200-sheet ADF: ADF multi-feeding sensor is not installed
200-sheet ADF workflow

Learn about the ADF workflow.
Figure 4-62 ADF workflow
Table 4-47 ADF workflow
Callout Unit name Description
1 Lift plate Move an original document upward so that it is on the pickup paper path
2 Pickup Pick up an original document to the deskew unit inside the ADF
3 Deskew Adjust a skew of the original document
4 Scan Scan an original document
5 Exit Discard scanned documents to the ADF out-bin
Scanner workflow
Learn about the scanner workflow.
The scanner converts an original document image into data. To scan an original document, the scanner
uses a CIS image sensor which stores and transfers the converted image data to the storage space or
transfers it to the printer engine for copy.
200-sheet ADF workflow 111

Figure 4-63 Tarot platen workflow
Table 4-48 Tarot platen workflow
Callout Unit name Part number Description
U811 Tarot platen 3SJ11-60103 –
1 Flat-bed glass NA The glass that places the original document when performing
single-sided scanning
2 Size sensing NA Detects the original document size
3 Driving NA Moves the image scanner to scan the original document
4 Image scanner NA Scans the original image and convert it to data
5 PCA Y6V12-60035 Interfaces with the formatter and the ADF
Output devices
You will learn more about output devices.
Stapler-stacker finisher and booklet maker workflow

Learn about the stapler-stacker finisher and booklet maker workflow.

Figure 4-64 Stapler-stacker finisher and booklet maker workflow
Table 4-49 Stapler-stacker finisher and booklet maker workflow
Item Unit Description
1 Bridge unit Moves paper from the printer to the finisher
2 Entrance unit Allows the paper to move into the finisher
3 Punch unit (optional) Makes the holes in a specific location on the paper
4 Tray diverter unit Changes the paper direction to the main output tray or top output tray
5 Top exit unit Moves the paper from the diverter to the top output tray
6 Top output tray unit Loads paper that has completed its printing job
7 Main exit unit Move sthe paper from the diverter unit to the ejector unit with forward
direction or to the buffer unit with backward direction
8 Paddle unit Pushes to the end fence to be aligned towards top and bottom of the
paper
9 End fence unit Sets the standard position of the paper to be aligned towards top and
bottom of the paper
10 Tamper unit Aligns the paper on the right and left side
11 Stapler unit Staples a bundle of an aligned documents
12 Ejector unit Transfers the stapled paper loaded at the end fence unit to the output bin
Stapler-stacker finisher and booklet maker workflow 113

Table 4-49 Stapler-stacker finisher and booklet maker workflow (continued)
13 Main output tray unit Loads paper that has completed its printing job
14 Paper holding unit Keeps the paper stable when ejecting to the output bin and controls the
output bin movement
15 Buffer unit Maintains the paper inside the unit for a while or moves it to the booklet
maker
16 Booklet entrance unit Moves paper into the booklet maker
17 Booklet paddle unit Moves paper to the booklet end fence
18 Booklet end fence unit Moves paper to the designated position for folding and stapling
19 Booklet presser unit Presses the paper that enters to the booklet tamper unit to prevent paper
being shuffled
20 Booklet tamper unit Aligns the paper on the right and left side to make a booklet
21 Booklet stapler unit Staples a bundle of aligned documents to make a booklet
22 Booklet fold unit Folds a bundle of aligned documents as a booklet
23 Booklet diverter unit Changes the paper direction to the booklet exit unit or the location to
make a C-fold
24 Booklet exit unit Moves paper to the booklet output bin
25 Booklet output tray unit Loads a bundle of booklets
Bridge unit overview

Learn about the bridge unit.
The bridge unit is the unit that transfers paper from the base printer to the finisher.
The bridge entrance sensor detects whether a paper enters into the bridge unit from the base printer.
In the same way, the bridge exit sensor checks whether the paper leaves from the bridge unit to the
finisher inside. The bridge motor drives the bridge entrance roller, bridge middle roller, and bridge exit
roller. It makes the paper moves through the bridge unit. The jam removal door locating at the front side
of the unit helps user to remove the jammed paper.

Figure 4-65 Overview of the bridge unit
Table 4-50 Overview of the bridge unit
No Part name Part number Description
S902 Bridge door sensor 0604-001393 Detects if the bridge door is open
S901 Bridge entrance sensor JC32-00020A Checks whether paper comes to the bridge entrance unit
S903 Bridge exit sensor 0604-001393 Checks whether paper moves out of the bridge unit
M914 Bridge motor 3SJ19-80501 Rotates the bridge entrance roller, the bridge middle roller, and
the bridge exit roller
R903 Bridge entrance roller JC66-04733A Moves paper from the printer to the bridge unit
R902 Bridge middle roller JC66-04732A Move paper from the printer to the bridge unit
R901 Bridge exit roller JC66-04732A Moves paper from the printer to the finisher entrance unit
Figure 4-66 Detail view of the bridge unit
Bridge unit overview 115

Table 4-51 Detail view of the bridge unit
No Part name Part number Description
U901 Bridge unit 5QK09-60110 Moves paper from the printer to the finisher
S902 Bridge door sensor 0604-001393 Detects if the bridge door is open
S901 Bridge entrance sensor JC32-00020A Checks whether paper comes to the bridge entrance unit
S903 Bridge exit sensor 0604-001393 Checks whether paper moves out of the bridge unit
M914 Bridge motor 3SJ19-80501 Rotates the bridge entrance roller, the bridge middle roller, and
the bridge exit roller
R903 Bridge entrance roller JC66-04733A Moves paper from the printer to the bridge unit
R902 Bridge middle roller JC66-04732A Moves paper from the printer to the bridge unit
R901 Bridge exit roller JC66-04732A Moves paper from the printer to the finisher entrance unit
Inner finisher workflow

Learn about the inner finisher workflow.
Figure 4-67 Inner finisher workflow
Table 4-52 Inner finisher workflow
1 Punch unit Make holes in a specific location on a sheet of paper
2 Entrance unit Allow a paper to move into the finisher
3 Diverter unit Hold the paper so that the newly printed paper can stay out for seconds
while the stapled bundle of paper moves to the output tray
4 Exit unit Move the paper from the diverter unit to the ejector unit
5 Paper support unit Prevent the paper from being fell down or bent when the long length paper
such as A3 is ejected from the exit unit
6 Main paddle unit Move the paper to the sub paddle
7 Sub paddle unit Move the paper to the end fence

Table 4-52 Inner finisher workflow (continued)
8 End fence unit Set the standard position of the paper to be aligned towards top and
bottom of the paper
9 Tamper unit Align the paper on the right and left side of the paper
10 Stapler unit Perform stapling to a bundle of aligned documents
11 Ejector 1 unit Transfer the stapled paper loaded at the end fence unit to the ejector 2
unit
12 Ejector 2 unit Grip a stack of paper up and ejects it onto the output tray
13 Output tray unit Stack the job ended paper
14 Paper holding unit Control the output tray movement
Inner finisher workflow 117

5 Solve problems
This module provides information to help Support and Service personnel diagnose and resolve issues
when assisting customers or troubleshooting problems.
Additional troubleshooting resources
● For the latest troubleshooting information, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support
training course, Course ID: 0001091928.
● Additional support contact information, including links to the printer support websites is available in
the Library module of this training.
● Search HP University for more training resources on HP printers, the HP FutureSmart firmware, and
other HP printing solutions and technologies.
● Understand the tools available to carry out troubleshooting procedures specific to this printer
● Know where to go to get additional help solving printer problems
Tools for troubleshooting

This section describes tools that can help to solve printer problems.
For additional troubleshooting information, see the product Service Manual, or review the information
in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course,
Course ID: 0001091928.
HP service and support

Learn about HP access to additional service and support information.
Additional service and support for channel partners
Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based
Interactive Search Engine (WISE).
View a video of how to use the HP Partner First Portal to access WISE.
Access WISE for Channel partners
1. Select Services & Support (near the top of the screen).
2. Under Services Delivery, select Technical Support.
3. Select Technical Documentation.
Find information about the following topics
118 Chapter 5 Solve problems

● Service manuals
● Service advisories
● Up-to-date control panel message (CPMD) troubleshooting
● Solutions for printer issues and emerging issues
● Remove and replace part instructions and videos
● Install and configure
● Printer specifications
● Warranty and regulatory information
Additional service and support for HP internal personnel
HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:
View a video of how to access WISE for internal HP users.
Americas (AMS)
● WISE - English
● WISE - Spanish
● WISE - Portuguese
● WISE - French
Asia Pacific / Japan (APJ)
● WISE - English
● WISE - Japanese
● WISE - Korean
● WISE - Chinese (simplified)
● WISE - Chinese (traditional)
● WISE - Thai
Europe / Middle East / Africa (EMEA)
● WISE - English
Additional technical support WISE videos
The videos below provide additional ways to access printer information using WISE.
View a video of how to use WISE to find technical support videos (model number search).
View a video of ow to use WISE to find technical support videos (Product detail page [PDP]
search).
HP service and support 119

Determine the problem source
When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts
the user to the situation.
If the control panel is not functioning, the technician should skip to the Power On troubleshooting steps.
In addition to looking at the errors on the control panel or in the Error Log, there are a number of tools
that can be used to determine the source of the printer issue. For detailed troubleshooting flowcharts
and procedures, see the product Service Manual, or review the information in the HP LaserJet Theory
and Troubleshooting Fundamentals - Service and Support training course, Course ID: 0001091928.
Printer specific troubleshooting tools

There are a variety of tools that are built into the printer to help with troubleshooting.
The following sections will introduce some of the printer-specific tools that can be used. For a more
comprehensive list of tools for troubleshooting, see the product Service Manual and the HP LaserJet
Troubleshooting Fundamentals training course.
LED Diagnostics (formatter)

Learn about troubleshooting the printer using formatter LEDs.
Network LEDs
The formatter has two network port LEDs. When the printer is connected to a properly working network
through a network cable, the amber LED indicates network activity, and the green LED indicates the link
status.
A blinking amber LED indicates network traffic. If the green LED is off, a link has failed. For link failures,
check all of the network cable connections. In addition, try to manually configure the network card link
speed setting by using the printer control panel.
For instructions on how to configure the link speed from the control panel, see the printer Service
Manual.
Individual component diagnostics

Learn about printer individual component diagnostics.
These tests can be accessed from the Support Tools > Service menu.
You must use a PIN to access the Service menu. The PINs are as follows:
● Color E78625, E78630, E78635 products: 03078622
● Mono E73130, E73135, E73140 products: 03073122
Sensor tests
The Sensors option under the Service menu provides a number of system sensor tests.
After selecting the sensor type, a callout for each sensor is displayed on the control panel. Select the
callout to display the status of the sensor.
The following sensors are available in this menu:
● Document Feeder sensors

● Flatbed sensors
● ACR/CTD sensors
● Finisher (Option) sensors
● Cover sensors
● Developer sensors
● Drum sensors (MFPs only)
● Environmental sensors
● Fuser sensors
● LSU sensors
● Paper path sensors
● Power Supply sensors
● TCU sensors
● Toner sensors (SFP only)
● Toner Residual Amount sensors
● Transfer sensors (MFPs only)
● Tray sensors
Individual component tests

The Component tests option under the Service menu provides a number of individual component tests.
Individual component tests are available for the following components:
● Document Feeder Motors
● Scanner Motors
● ACR/CTD (MFPs only)
● Finisher (Option)
● Developer
● Drum
● Duct/Reservoir (MFPs only)
● Fans
● Fuser
● LSU
● Paper Path
● Power Supply
Individual component tests 121

● TCU
● Toner
● Transfer (MFPs only)
● Trays
Diagrams
Electrical mechanical relationship diagrams, such as the ones below, show the locations of the major
components, sensors, and switches in the printer. For more detailed diagrams covering all of the printer
systems, see the product Service Manual.

Figure 5-1 Electrical mechanical relationship diagram Tray 2/3 (1 of 2)
Feed Motor
JC31-00189A
(M1)
Tray 2 pickup
motor
JC93-01083A
Tray 2 paper size (M2) JC39-02799A
sensor
JC93-01408A (S5)
Tray 3 paper size Tray 3 pickup

sensor motor
JC93-01408A (S9) JC93-01083A
(M3)
JC39-02234A
5QK03-50008
Diagrams 123
Figure 5-2 Electrical mechanical relationship diagram Tray 2/3 (2 of 2)
JC39-02208A JC39-02804A JC39-02586A

Feed 2 sensor
0604-001490 (S10)
Tray 2 paper empty sensor

0604-001393 (S2)
Tray 2 stack height

sensor
0604-001393 (S3)
Tray 2 prefeed sensor

0604-001490 (S4)
JC39-02201A
JC39-02234A
JC39-02202A
Tray 3 paper empty

sensor
0604-001393 (S6)
Tray 3 stack
height sensor
0604-001393 (S7)
Tray 3 prefeed sensor

0604-001381 (S8)
Printer configuration page

You can print and find printer information on the configuration page.
Print the configuration page
1. From the Home screen on the printer control panel, scroll to and touch the Reports button.
2. Open the following menus:
● Configuration/Status pages

3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.
Figure 5-3 Configuration page
HP LaserJet M
1 4
5
6
2
Sep/13/2019 6:56:00 AM
Item Description Item Description
1 Device information 5 Event log
2 Installed personalities and 6 Security

options
3 HP Web services 7 Paper trays and options
4 Memory
Certain information, such as the firmware date codes, the IP address, and the email gateways, is
especially helpful while servicing the printer. This information is on the various configuration pages.
Printer configuration page 125

Table 5-1 Important information on the configuration pages
Type of information Specific information Configuration page
Firmware Bundle Version Firmware information Main configuration page (Device

information)
Firmware Revision Firmware information Main configuration page (Device

information)
Firmware Datecode Firmware information Main configuration page (Device

information)
Accessories and internal storage Optional installed formatter devices and Main configuration page (Installed
accessories information Personalities and Options)
All optional devices that are installed on
the printer should be listed on the main
configuration page.
Separate pages print for the optional

paper handling devices and the fax
accessory. These pages list more-
detailed information for those devices.
Memory Total RAM information Main configuration page (Memory)
Tray and bin information Size and type by tray (including installed Main configuration page (Paper Trays
optional paper feeders) information and Options)
Engine cycles, service ID, and cartridge Engine information Main configuration page (Device
information Information)
Event-log information Error information Main configuration page (Event Log)
NOTE: Depending on the model, up to three pages print when printing a configuration page. In
addition to the main configuration page, the HP embedded Jetdirect configuration and the wireless
pages print.
HP embedded Jetdirect page

The second configuration page is the HP embedded Jetdirect page, which contains the following
information:
Review the Jetdirect page

Figure 5-4 HP embedded Jetdirect page
HP LaserJet M
1 4
5
2
6
3
Sep/13/2019 6:56:00 AM
Item Description
1 General Information indicates the printer status,

model number, hardware firmware version, port select,
port configuration, auto negotiation, manufacturing
identification, and manufactured date.
2 Security Settings information
3 Network Statistics indicates the total packets received,

unicast packets received, bad packets received, framing
errors received, total packets transmitted, unsendable
packets, transmit collisions, and transmit late collisions.
4 TCP/IP information, including the IP address
5 IPv4 information
6 IPv6 information
HP embedded Jetdirect page 127

Control panel menus
The printer control panel menus contain more tools to help with configuration and troubleshooting.
● The Reports menu can be used to print useful diagnostic reports.
● The Settings menu can be used for basic printer setup tasks.
● The Supplies menu provides information about the printer supplies.
● The Trays menu has options for setting up the paper size and type for paper trays.
● The Support Tools sub-menu contains the options for maintaining the printer and troubleshooting
printer problems.
● The Service menu has low-level diagnostic tools that can be used for troubleshooting. Service menu
access is restricted by using a personal identification number (PIN). Only authorized service people
should access the Service menu.
For a complete list of all of the menus and their menu items, see the Service manual for the product.
Error codes
Error codes and control-panel messages display on the printer control panel to indicate the current
printer status or situations that might require action. Error codes are numerical, or alphanumerical, and
have a set structure with six characters (example: 13.WX.YZ).
● The first two characters are numeric and represent the system component that is causing the error.
For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
● The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide error codes are documented in the control panel message document
(CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or
resolve the error, and other helpful information such as service mode pins and part numbers.
The CPMD is continually updated and republished with the latest information for the following error
codes.
Table 5-2 ERROR CODES: The first two characters
Error code System Component System Error Description
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the

formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
17.WX.YZ Supplies (PageWide) Supply error or supply memory error.
20.WX.YZ Printer memory Insufficient memory or buffering error.
21.WX.YZ Page Page complexity causing a

decompression error when trying to
process job.

Table 5-2 ERROR CODES: The first two characters (continued)
30.WX.YZ Scanner Flatbed scanner error occurring inside

the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or

error.
33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware

integrity (SureStart), or Trusted Platform
Module (TPM) notification or error.
40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB

accessory error.
41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general
and misprint or mismatch errors typically
involving (but not limited to) the fuser, the
laser scanner, or the paper path.
42.WX.YZ Firmware Firmware failure involving the Event

Log, Shell, System Manager, or other
component.
44.WX.YZ Firmware Firmware failure involving a digital

sending component.
45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the

OXPd Web Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
48.WX.YZ Firmware PJA job accounting, job management, or

job pipeline error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.
52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.
54.WX.YZ Sensor Sensor error (not jam related).
55.WX.YZ DC controller (LaserJet) DC controller communication error.
56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data
package.
62.WX.YZ System (LaserJet) LaserJet internal system error.
Print bar (PageWide) PageWide print system error.
Error codes 129

Table 5-2 ERROR CODES: The first two characters (continued)
63.WX.YZ Engine (LaserJet) General engine error (electrical,

communication, etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
69.WX.YZ Duplexer Duplexer error.
70.WX.YZ DC controller (LaserJet) DC controller firmware error.
80.WX.YZ Managed device Embedded Jetdirect error.
81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.
82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.
90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB,

display) or interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU),

firmware install (engine or accessory), or
disk error.
Troubleshooting power-on or blank control panel problems

If the printer is not powering on correctly, use the following steps to begin troubleshooting the problem.
1. Verify that power is available to the printer. If the printer is plugged into a surge protector or
uninterruptible power supply (UPS), remove it. Plug the printer directly into a known operating wall
receptacle (make sure that the wall receptacle provides the correct voltage and current for the
printer).
NOTE: Unplug any other devices on the same circuit that the printer is using.
2. Try another known operating wall receptacle and a different power cord.
3. To eliminate a thermal switch issue, unplug the power cord and leave it unplugged for over 20
minutes. Re-attach the power cord, and then turn the power on again.
4. During normal operation, a cooling fan or fans begin to spin briefly after the printer power is turned
on. Place a hand over the cover vent or vents to feel air passing out of the printer. Lean close to
the printer to hear the fan or fans operating. Look for illuminated lights on the control panel and
formatter LEDs.
NOTE: Operational fans, motors, and control-panel lights indicate the following:
● AC power is present at the printer.
● The power supply is providing either or both 24 Vdc and 5 Vdc voltages.
● The DC controller microprocessor is functioning.

5. If the printer powers on, but the control panel is blank, make sure that the control-panel display wire
harness or harnesses and flat flexible cable or cables (FFCs) are connected.
NOTE: The following conditions indicate that the printer has frozen while in Sleep mode or Sleep
delay. Opening a door or pressing a control-panel button should cause the printer to wake up from
Sleep mode or Sleep delay.
● The control panel home button LED is illuminated
● The power-switch LED flashes once every three to five seconds
If the control panel is not responding, or if it appears black or blank, try the following:
a. Turn the printer power off, and then on again.
b. Verify that the system is correctly functioning by printing a test page. Does the test page print
correctly?
Is the printer HP Embedded Web Server (EWS) accessible?
c. Verify that the control panel is correctly functioning. If it is not, turn the printer off and
reseat the control-panel assembly cable connections at the control-panel assembly and the
formatter.
d. Try upgrading the firmware. If the firmware upgrade fails to resolve the problem, and the
printer still freezes while in Sleep mode or Sleep delay, elevate the case.
e. If the error persists and the EWS functions correctly, replace the control-panel assembly.
6. If normal start-up noises are not heard, turn the printer off, and then remove any installed
accessories (for example, envelope feeders, paper feeders, or output accessories).
7. Turn the printer on, and then listen for start-up noises. If normal start-up noises are heard, the
problem might be with an accessory.
8. Perform an engine test. The engine test procedure varies by printer, so refer to the printer Service
Manual to get instructions.
9. If the engine test page prints, the print engine is operating normally. Replace the formatter.
CAUTION: Under NO circumstances should a formatter from a different printer be installed during
the repair or troubleshooting processes. The formatter stores important data specific to the model
of printer it is installed in and is not designed to be swapped or repurposed in any way. Return a
used formatter to HP.
Issues that can occur from swapping a formatter include:
● Serial number, product number, product name, page count, and supported cartridges
information change and might make a product unusable
● 33.02.01 Used board/Disk installed errors
If a used formatter is installed and causes this issue, the partner must cover the costs of the
repair in the form of a product replacement. There is no method in the field to recover a printer
where a used formatter is installed.
For more information, see the following topic (c06360930):
Troubleshooting power-on or blank control panel problems 131

● HP internal link: 33.02.01 error or printer name and/or product number changes after replacing
the formatter
● HP external partner link: 33.02.01 error or printer name and/or product number changes after
replacing the formatter
To access the HP partner link, you must first log in to the HP Partner First Portal and then connect
to WISE.
NOTE: If the engine test page does not print, turn the printer off, reconnect the formatter power
connector, remove the embedded MultiMedia Card (eMMC), and then try the engine test again. If
the page prints, the problem might be the eMMC.
10. If after replacing the formatter or eMMC normal start-up noises are still not heard, replace the DC
controller.
11. If the print engine appears to be correctly operating (the engine test page successfully printed) and
the control panel is still blank, replace the power supply.
Troubleshooting an unresponsive printer

If the printer powers up normally and the control panel displays correctly, but the printer appears
unresponsive to print jobs, use the following steps to troubleshoot the issue.
1. The control panel should indicate a Ready, Paused, Sleep mode on or Sleep delay on status. If an
error message displays, resolve the error. Resolve any supply issues.
2. For network connection errors, verify that the network port is active and that the cables are
securely seated.
a. Check the network cable connections between the printer and the computer or network port.
Make sure that the connections are secure.
b. Make sure that the cables are not faulty by trying different cables, if possible.
3. Check the network LEDs (callout 1) to see if they indicate any issues.
NOTE: The figure below is representational only. Network LED location varies by printer.

Table 5-3 Network LEDs
LED light pattern Description
Solid green light and flashing yellow light indicates a

successful network connection.
No lights on indicates a faulty network connection.

Disconnect and reconnect the cable to the port. In the
Network Settings Menu, verify the link settings and make
sure that the port is enabled.
4. Use one of the following options to print a configuration page. If the printer is connected to a
network, an HP Jetdirect page also prints.
Print the configuration page from a SFP control panel
a. From the Home screen on the printer control panel, use the arrow buttons to navigate to
Reports, and then press the OK button.
b. Use the arrow buttons to scroll to Configuration/Status Pages, and then press the OK button.
c. Use the arrow buttons to scroll to Configuration Page, and then press the OK button.
d. Use the arrow buttons to scroll to the print icon . Press the OK button to print the pages.
Print the configuration page from an MFP control panel
a. From the Home screen on the printer control panel, scroll to and touch the Reports button.
b. Open the following menus:
c. Touch Configuration Page to select it.
d. Touch the print icon to print the pages.
5. Check to see if there is a newer version of the firmware available. If there is, update the firmware.
6. Verify that the correct print driver for this printer is installed. Check the program to make sure that
the print driver for this printer is used. The print driver can be downloaded from support.hp.com.
7. Print a short document from a different program that has worked in the past. If this solution works,
the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a. Try printing the job from another computer that has the printer software installed.
b. If the printer is connected to the network, connect the printer directly to a host computer with
a USB cable. Redirect the printer to the correct port, or reinstall the software (make sure to
select the new connection type).
NOTE: The host USB port may disabled from the factory. If so, this port needs to be activated
first before connecting the printer to the USB port.
Troubleshooting an unresponsive printer 133

For more information about troubleshooting an unresponsive printer and about troubleshooting
connectivity issues, see the "Performance and connectivity troubleshooting" section of the Service
manual.
Control panel troubleshooting

If the control panel is not responding normally or has display issues, use the following procedures to
troubleshoot the issues.
Control panel system diagnostic tests

You can use the touchscreen control panel diagnostic tests to test the control panel hardware and
display using the printer firmware system diagnostics.
To open the Pre-boot menu:
● On a touchscreen control panel, touch the middle of the control panel display when you see the 1/8
under the logo.
● On an LCD control panel, press the X (Cancel) button when you see the 1/8 under the logo.
NOTE: The boot up operation may go very quickly, so have your finger ready to touch the screen (or
button) as soon as the HP logo appears. It may take a few tries to get the timing right.
For more details about individual control panel diagnostic tests, see the printer Service Manual.
Use the following procedure to open the control panel system diagnostics tests (MFP).
1. Turn the printer power off, and then on again.
2. Open the Pre-boot menu.
3. Use the down arrow button to scroll to +3 Administration, and then press the OK button to select
it.
4. Use the down arrow button to scroll to +E CP Diagnostics, and then press the OK button to select
it.
NOTE: An administrator password might be required to continue.

Figure 5-5 Access the diagnostics menu
Clear paper jams

Learn about clearing paper jams from the printer and paper trays.
Paper jam locations

Jams can occur in these locations.
Clear paper jams 135

1
2
3
Table 5-4 Jam locations
Item Description
1 Document feeder
2 Output bin
3 Right door and fuser area
4 Tray 1 (multipurpose tray)
5 Tray 2 and Tray 3
31.13.yz jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.

1. Open the document-feeder cover.
2. Remove any jammed paper.
31.13.yz jam error in the document feeder 137

3. Close the document-feeder cover.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against
the document, without bending the document. To copy narrow documents, use the flatbed scanner.
Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than
originals that are printed on plain paper.
13.A1 jam error in tray 1 (multipurpose tray)

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays
an animation that assists in clearing the jam.
1. Gently remove the jammed paper.
2. Open and then close the front door to resume printing.

13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet trays
Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3.
When a jam occurs, the control panel might display a message and an animation that assists in clearing
the jam.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
NOTE: The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only Tray 2 is shown
here.
2. Gently remove any jammed paper.
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet trays 139
4. Open the tray.
6. Close the tray. Printing automatically resumes.
13.E1 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.

■ If paper is visible in the output bin, grasp the leading edge and remove it.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area
Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area 141
Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
NOTE: View a video that demonstrates how to load paper in a way that reduces the number of paper
jams.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
so they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specifications.
Image-quality troubleshooting
Various printer hardware problems can cause image-quality defects.
Image-quality problems are defined as:
● Print-quality (PQ) problems: PQ problems are associated with the print engine (printer base) of an
MFP printer (single function non MFP image-quality problems are always PQ defects). PQ defects
appear on pages that are printed by the print engine and not feed through an integrated scanner
assembly (ISA).

● Copy-quality (CQ) problems: CQ problems are associated with the integrated-scanner assembly
(ISA) portion of an MFP printer. CQ defects appear on pages that are copied using the document
feeder or flatbed glass.
For detailed information about troubleshooting specific PQ and CQ defects, see the product Service
Manual or the following topic (c06450141):
● HP internal link: Image Quality Troubleshooting Guide
● HP external partner link: Image Quality Troubleshooting Guide
NOTE: To access the HP partner link, you must first log in to the HP Partner First Portal and then
connect to WISE.
For information about supported print media, see the HP LaserJet Printers - Print Media Guide.
When troubleshooting the source of some print image defects, one solution is to identify if it is a
repetitive defect (does the print quality defect appear multiple times on the printed page?). If this
is the case, you can use a ruler to measure occurrences of repetitive image defects to help solve
image-quality problems. You can find a printer-specific repetitive defects table and more information in
the printer Service Manual.
Software and firmware

This section contains information about Software and Firmware troubleshooting.
Software troubleshooting
Learn about the printer drivers and resources for software troubleshooting.
Windows print drivers
There are three primary types of Windows print drivers available:
● Discrete print driver
● HP Universal Print Driver
● Windows in-OS print driver
If you believe a problem might be software-related, use the following resources:
● Make sure the printer is using the correct type of driver. Go to How to Select the Correct Printer
Driver.
● Make sure the most recent software/driver is installed. Go to HP Support site and click Software and
Drivers to get started.
HP Driver Preconfiguration Utility
The discrete print driver and UPD are compatible with the HP Driver Deployment Utility (DDU) and the HP
Driver Preconfiguration Utility. Download both utilities and additional resources at www.hp.com/go/dcu.
Select the appropriate operating system from the list, and then download the HP Printer Administrator
Resource Kit (PARK).
Macintosh print drivers
Macintosh print drivers and utilities are available on the HP Support site.
Software and firmware 143

Firmware upgrades
Upgrading the firmware can sometimes solve minor printer issues.
A firmware upgrade might be required in the following situations:
● The customer received a new printer prior to an update to the firmware being released.
● A customer is experiencing an issue which a firmware upgrade might fix.
● A customer wants to upgrade to a major release of the firmware.
● A customer wants to have the latest security updates for their printer.
Downloading firmware
To download the most recent firmware upgrade for the printer, go to support.hp.com.
a. Select your country or region, if necessary.
b. Select Get drivers, Software, and Firmware, and then select the appropriate product by name.
NOTE: More than one printer model might be listed. Make sure to select the correct model so that
the upgraded firmware supports all of the printer functions.
c. Select the driver language and operating system.
d. Locate the firmware download, and then select Download.
Methods of firmware installation
For detailed instructions on all of the methods of firmware installation, see the printer Service Manual or
the Update the printer firmware support topic.
IMPORTANT: Only use the Preboot menu to perform firmware upgrades when the device in an
unrecoverable error state such as a 49.xx.xx.
For in-depth information about FutureSmart firmware, review the HP FutureSmart 4 Firmware Training
Course ID 01070527.
Determine the installed revision of firmware

Learn about how to determine the version of installed printer firmware.
Print a configuration page to determine the installed revision of firmware.
Print the configuration page from an MFP control panel
1. From the Home screen on the printer control panel, scroll to and touch the Reports button.
2. Open the following menus:
3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.

Figure 5-6 Configuration page firmware version
Firmware Revision
Rev
HP LaserJet M
Sep\13\2019 6:56:00 AM
Determine the installed revision of firmware 145

6 Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable Units (FRU)
using the HP Partner First Portal and the WISE database of videos.
See the Use and maintain module of this course for how to remove and replace CSR parts.
By the end of this module, students should be able to:
● Select the tools necessary for replacing FRUs.
● Understand any precautions or warnings appropriate to the repair and replacement of FRUs.
● Access WISE and perform a model search for repair and replace videos.
● Understand the removal and replacement of FRUs that are new or unique to these printers.
NOTE: This module includes links to the FRU repair and replace videos for reference only. You are not
required to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos in WISE. You
will need to know this information for the course exam.
Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder
when removing printer parts. Always perform service work at an ESD-protected workstation or mat. If
an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground
before touching an ESD-sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.
Required tools
The following are the tools required to remove and replace parts on the printer.
● Small flat-blade screwdriver
● #2 JIS screwdriver with a magnetic tip
● Needle-nose pliers
● Tweezers
● ESD mat (if one is available) or ESD strap
TIP: If an ESD mat or strap is not available, always touch the sheet metal chassis to create a
ground before touching PCAs or other ESD sensitive assemblies.
146 Chapter 6 Service

● Penlight
Fasteners used in this printer

Learn about fasteners used in the printer.
WARNING! Make sure that assemblies are replaced with the correct screw type. Using the incorrect
screw (for example, substituting a long screw for the correct shorter screw) can cause damage to the
printer or interfere with printer operation. Do not intermix screws that are removed from one assembly
with the screws that are removed from another assembly.
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread
pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw hole
becomes stripped, repair the screw hole or replace the affected assembly.
Always take note of the length, diameter, color, type, and location of each removed screw. Make sure
that screws are installed in the original location they were removed from during reinstallation.
HP service and support

Learn about HP access to additional service and support information.
Additional service and support for channel partners
Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based
Interactive Search Engine (WISE).
View a video of how to use the HP Partner First Portal to access WISE.
Access WISE for Channel partners
1. Select Services & Support (near the top of the screen).
2. Under Services Delivery, select Technical Support.
Find information about the following topics
● Service manuals
● Service advisories
● Up-to-date control panel message (CPMD) troubleshooting
● Solutions for printer issues and emerging issues
● Remove and replace part instructions and videos
● Install and configure
● Printer specifications
● Warranty and regulatory information
Additional service and support for HP internal personnel
Fasteners used in this printer 147

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:
View a video of how to access WISE for internal HP users.
Americas (AMS)
● WISE - English
● WISE - Spanish
● WISE - Portuguese
● WISE - French
Asia Pacific / Japan (APJ)
● WISE - English
● WISE - Japanese
● WISE - Korean
● WISE - Chinese (simplified)
● WISE - Chinese (traditional)
● WISE - Thai
Europe / Middle East / Africa (EMEA)
● WISE - English
Additional technical support WISE videos
The videos below provide additional ways to access printer information using WISE.
View a video of how to use WISE to find technical support videos (model number search).
View a video of ow to use WISE to find technical support videos (Product detail page [PDP]
search).
Service approach
Learn more about the service approach.
Precautions when replacing parts

Learn about precautions when replacing parts.
Precautions when assembling and disassembling
● Use only HP approved replacement parts. Make sure that the part number, product name, voltage,
and current or temperature ratings are correct. Failure to do so might result in damage to the
machine, circuit overload, fire, or electric shock.
● Do not make unauthorized changes or additions to the printer. Unauthorized changes might cause
the printer to malfunction and create electric shock or fire hazards.

● Use caution when dismantling the unit. Take note of the location of each screw or other part. This
printer contains different kinds of screws. Using the wrong screw might lead to system failure, short
circuit or electric shock.
● Do not disassemble the laser scanner assembly. Once the laser scanner assembly is
disassembled, dust might enter the mirror chamber and will seriously degrade print quality. There
are no serviceable parts inside the laser scanner assembly.
● Regularly check the condition of the power cable, plug and socket. Bad contacts might lead to
overheating and fire. Damaged cables might lead to electric shock or unit malfunction.
Precautions when handling PCAs
Static electricity might damage a PCA. Use approved, anti-static precautions when handling or storing a
PCA. Service personnel should use grounded ESD straps and/or mats when handling PCAs.
● Precautions when moving and storing a PCA
– Keep PCA in a conductive case, anti-static bag, or wrapped in aluminum foil.
– Do not store a PCA where it is exposed to direct sunlight.
● Precautions when replacing a PCA
– Disconnect power cables before disconnecting other cables.
– Do not touch any soldered connections, connector terminals, or other electronic parts when
handling insulated parts.
● Precautions when checking a PCA
– Touch a grounded area of the printer chassis to discharge static electric charge before
touching a PCA.
– Do not touch a PCA with bare hands or metal objects. Doing so might create a short circuit or
cause electric shock. Use caution when handling a PCA with moving parts such as sensors,
motors, or lamps, as they might become very hot.
– Use caution when fitting and removing screws. Watch for hidden screens. Make sure that the
correct screw is used and make sure that when toothed washers are removed, they are refitted
in their original positions.
– Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If
an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal
chassis before touching an ESD-sensitive part.
Releasing plastic latches
Many of the parts are held in place with plastic latches. The latches might easily break. Be careful when
releasing them. To remove such parts, press the hook end of the latch away from the part to which it is
latched.
Before performing service

Learn what to do before performing service.
● Press the power button on the front of the printer, and then turn off the power switch next to the
power cable.
Before performing service 149

● Unplug the power cable and interface cable or cables.
● Remove any finishing devices and the side HCI, if they are installed.
● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an
ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis
before touching an ESD-sensitive part.
● Remove the toner cartridges, if needed.
After performing service

Learn what to do after performing service.
● Verify that the service performed was successful.
● Verify that the most recent firmware is installed on the printer.
● Verify that all parts are correctly reinstalled and are properly working.
● Print any pages necessary to verify that the repair resolved the issue and did not create any new
issues.
● Verify that the printer is in better condition than when you arrived, cosmetically and electrically.
Post-service test
Perform the following tests to verify that the repair or replacement was successful:
Print-quality test
Learn about the print-quality test.
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. Attach the power cord and interface cable or interface cables, and then turn on the product.
4. Print a configuration page.
5. Print a print quality page, and then verify that there are no lines, streaks, banding, or other print
quality defects.
6. Send a print job from the host computer, and then verify that the output meets expectations.
Copy-quality test
Learn about the copy-quality test.
1. Place the configuration page in the document feeder, print a copy job, and then verify the results.
2. Place the configuration page on the flatbed glass, print a copy job, and then verify the results
Fax-quality test
Learn about the fax-quality test.
1. Place the configuration page in the document feeder.

2. Type a valid fax number, and send the fax job.
3. Verify that the send quality and the receive quality meet expectations.
Parts removal order

For procedures and/or steps that require identifying the right, left, or rear side of the printer, face the
front of the printer for correct orientation.
Important field-replaceable units (FRUs)

This section covers FRUs for these products that are important or unique.
The following are service parts that have features to be particularly aware of. This is a subset of the
complete list of FRU parts. The full list can be found in the printer Service Manual.
Remove the color toner cartridges (disassemble method)

To learn about this procedure, watch the short video below.
Use the following procedure to remove and replace the color toner cartridges by disassembling the
printer. This procedure applies to the color E78625, E78630, E78635 printers.
View a video of removing and replacing the toner cartridge with the disassemble method
Remove the drum unit

Use the following procedure to remove and replace the drum unit. This procedure applies to the color
E78625, E78630, E78635 printers.
View a video of removing and replacing the drum unit.
Remove the drum unit

Use the following procedure to remove and replace the drum unit. This procedure applies to the mono
E73130, E73135, E73140 printers.
View a video of removing and replacing the drum unit.
Remove the color developer unit

Use the following procedure to remove and replace the developer unit. This procedure applies to the
color E78625, E78630, E78635 printers.
View a video of removing and replacing the developer unit.
Remove the mono developer unit

Parts removal order 151

Use the following procedure to remove and replace the developer unit. This procedure applies to the
mono E73130, E73135, E73140 printers.
View a video of removing and replacing the developer unit.
Remove the color reservoir unit

Use the following procedure to remove and replace the reservoir unit. This procedure applies to the
View a video of removing and replacing the reservoir unit.
Remove the black toner duct assembly

Use the following procedure to remove and replace the black toner duct assembly. This procedure
applies to the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the black toner duct assembly
Remove the image transfer belt (ITB)

Use the following procedure to remove and replace the image transfer belt (ITB). This procedure applies
to the color E78625, E78630, E78635 printers.
View a video of removing and replacing the image transfer belt (ITB).
Remove the ITB cleaning unit

Use the following procedure to remove and replace the ITB cleaning unit. This procedure applies to the
View a video of removing and replacing the ITB cleaning unit.
Remove the second transfer (T2) unit

Use the following procedure to remove and replace the T2 unit. This procedure applies to the color
E78625, E78630, E78635 printers.
View a video of removing and replacing the T2 unit
Remove the fuser

Use the following procedure to remove and replace the fuser. This procedure applies to the color
E78625, E78630, E78635 printers.

View a video of removing and replacing the fuser.
Remove the fuser

Use the following procedure to remove and replace the fuser. This procedure applies to the mono
E73130, E73135, E73140 printers.
View a video of removing and replacing the fuser.
Remove the main drive assembly

Use the following procedure to remove and replace the main drive assembly. This procedure applies to
the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the main drive assembly
Remove the fuser, exit drive assembly

Use the following procedure to remove and replace the fuser, exit drive assembly. This procedure applies
to the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the fuser, exit drive assembly
Remove the feed drive assembly

Use the following procedure to remove and replace the feed drive assembly. This procedure applies to
the color E78625, E78630, E78635 printers.
View a video of removing and replacing the feed drive assembly
Remove the registration unit

Use the following procedure to remove and replace the registration unit. This procedure applies to the
View a video of removing and replacing the registration unit.
Remove the toner duct motor assembly

Use the following procedure to remove and replace the toner duct motor assembly. This procedure
applies to the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the toner duct motor assembly
Remove the fuser 153

Remove the exit unit
Use the following procedure to remove and replace the exit unit. This procedure applies to the color
E78625, E78630, E78635 printers.
View a video of removing and replacing the exit unit.
Remove the exit stack guide

Use the following procedure to remove and replace the exit stack guide. This procedure applies to the
View a video of removing and replacing the exit stack guide.
Remove the mono laser scanning unit (LSU)

Use the following procedure to remove and replace the laser scanning unit (LSU). This procedure applies
to the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the laser scanning unit
Remove the high voltage power supply (HVPS)

Use the following procedure to remove and replace the high voltage power supply (HVPS). This
procedure applies to the color E78625, E78630, E78635 printers.
View a video of removing and replacing the high voltage power supply.
Remove the high voltage power supply (HVPS)

Use the following procedure to remove and replace the high voltage power supply (HVPS). This
procedure applies to the mono E73130, E73135, E73140 printers.
View a video of removing and replacing the high voltage power supply
Remove the low voltage power supply (LVPS)

Use the following procedure to remove and replace the low voltage power supply (LVPS). This procedure
applies to all of the products in this training.
View a video of removing and replacing the low voltage power supply.
Remove the fuser drive board


Use the following procedure to remove and replace the fuser drive board. This procedure applies to all of
the products in this training.
View a video of removing and replacing the fuser drive board.
WISE - How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support
information. WISE is a repository of technical support documentation including service manuals, user
guides, videos, and general support information.
Accessing WISE
Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or
an internal HP user.
Accessing WISE for HP channel partners (HP Partner Portal)

Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner.
NOTE: If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow
the setup directions using your HP Partner credentials.
1. Open the HP Partner First Portal located at https://partner.hp.com.
WISE - How to access and use 155

2. Select the Services & Support tab, and then select Technical Support.
4. You will be taken to the WISE portal.

Play the video:
View a video of how to access WISE (HP channel partners)
Accessing WISE for internal HP users

Learn how to access WISE if you are an internal HP user.
1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below.
2. Select Commercial from the drop-down menu.
3. You will be taken to the WISE homepage.
AMS
● https://support.hp.com/wise/home/ams-en
● https://support.hp.com/wise/home/ams-es
● https://support.hp.com/wise/home/ams-pt
● https://support.hp.com/wise/home/ams-fr
APJ
● https://support.hp.com/wise/home/apj-en
● https://support.hp.com/wise/home/apj-ja
● https://support.hp.com/wise/home/apj-ko
● https://support.hp.com/wise/home/apj-zh-Hans
● https://support.hp.com/wise/home/apj-zh-Hant
Accessing WISE for internal HP users 157

● https://support.hp.com/wise/home/apj-th
EMEA
● https://support.hp.com/wise/home/emea-en
Play the video:
View a video of how access WISE (internal HP users)
Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.
NOTE: The model used in the instructional videos is an example. The same steps apply to all printer
models.
You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh,
z).
Search for a printer's Product Detail Page (PDP)

Learn how to search WISE for product specific information. Quickly review the steps and then play the
video.
1. Select Products in the navigation bar of the WISE portal home page.
2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers >
Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select
Launch Product Detail Page. The PDP page will open.

3. Select the link to Videos in the Other Content menu at the bottom-right of the screen.
4. Select the desired video from the list of videos.
Play the video:
View a video of how to search for the printer's Product Detail Page (PDP)
Perform a model number search using the search function

Learn how to search WISE using the model number. Quickly review the steps and then play the video.
Perform a model number search using the search function 159

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a
drop-down menu will appear with available selections.
NOTE: Selecting the series item from the drop-down list is recommended for the most accurate
search return.
2. Click the search icon to the right.
3. To refine the search results, select the radio button labeled video in the upper-right portion of the
screen.
TIP: To refine video search results, append a part name to the model detail shown in the search
bar. For example, adding the word fuser to the detail in the search bar will return videos related to
repair and replacement of the fuser.

Play the video:
View a video of how to perform a model number search
Perform a model number search using the search function 161

7 Library
Use the following resources for more information.
● Additional support resources
● Instructor Guide for this course
162 Chapter 7 Library

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HP Color LaserJet Managed MFP E78625,

E78630, E78635, HP LaserJet Managed

This course provides service and support information.

© Copyright 2022 HP Development

Reproduction, adaptation, or translation

The information contained herein is subject

The only warranties for HP products and

1 Tour the printer ....................................................................................................................................................................................................................................... 1

2 Set up and configure .........................................................................................................................................................................................................................7

3 Use and maintain .............................................................................................................................................................................................................................. 13

By the end of this module, learners should be able to:

● Locate and identify major printer components.

● Describe printer features and technologies.

Table 1-1 Color printers

Model name Model image

HP Color LaserJet Managed MFP E78625, E78630, E78635

Tour the printer 1

Model name Model image

HP Color LaserJet Managed Flow MFP E78625, E78630, E78635

Table 1-2 Mono printers

Model name Model image

HP LaserJet Managed MFP E73130, E73135, E73140

HP LaserJet Managed Flow MFP E73130, E73135, E73140

2 Chapter 1 Tour the printer

Comparisons among the printer models

Feature E78625, E78630, E78635 E73130, E73135, E73140

100-sheet paper tray (Tray 1)

Input device: 520-sheet paper tray (Tray

520-sheet paper tray (Tray 3)

Feature E78625, E78630, E78635 E73130, E73135, E73140

500 GB Hard Disk Drive (HDD)

Color touchscreen control panel

Pull-out keyboard Flow models only Flow models only

HP Trusted Platform Module for

Prints up to 40 pages per minute (ppm) E78625: 25 ppm E73130: 30 ppm

E78635: 35 ppm E73140: 40 ppm

Fax features Optional Optional

Copies up to 40 copies per minute (cpm) E78625: 25 cpm E73130: 30 cpm

E78630: 30 cpm E73135: 35 cpm

E78635: 35 cpm E73140: 40 cpm

Scan to E-mail, Scan to USB, and Scan to

Input and output accessories available

4 Chapter 1 Tour the printer

6GW52A - Job Separator Output accessory

Input and output accessories available 5

6GW58A - Spacer Spacer used for installing the stapler/stacker finisher or

Standard CSR policies apply during the warranty period:

6 Chapter 1 Tour the printer

Student performance objectives

● Describe the steps in the setup process.

● Download the printer software.

HP LaserJet Managed MFP - Installation Guides

Supported operating systems

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

Table 2-1 Supported operating systems and print drivers

Set up and configure 7

Table 2-2 Minimum system requirements

● Internet connection ● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network ● 1 GB of available hard-disk space

● 2 GB of available hard-disk space

Set up and configuration tools