L2 Trouble Shooting TCL Communication Ltd.

2.1 Power on issue

-----------------Workflow----------------------------------Reference pic/comment--------
Power on failure

Charge the phone more than

20 minutes and check whether
it can power on

Make a factory reset / software

upgrade and then check whether the
device is normal
(Refer to L1 repair document)
Y

Make a disassembly process

to check whether Main PCBA
appearance is normal
(electric shocks, copper skins
and etc.)
Y

Check PCBA power-on

N
current status by using a
DC power
If current is 0mA or once
If current is OK again reboot or
automatically switch on
Most instantaneous current
low or high are caused by
PMU/PA Chipset burnt or
If current is instantaneous short circuit
low(20~50mA) or
high(100mA~200mA)

Reweld/replace power key

Check whether power key N
Connector
Connector is normal

Firstly activate the battery by

Check whether battery
status is normal
(Check voltage & resistance
by using a multimeter)
Y
using <battery boost jig> ,
N then replace a new Battery if
the original one doesn’t work.
(Refer to battery boost
method)

Check whether battery Clean, reweld or replace

N
connector is normal battery connector

Replace PCBA

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2.2 Charge issue

-----------------Workflow----------------------------------Reference pic/comment --------

Charging failure
(Power-on status)
Y

Replace a new USB cable &

Charger to check whether
the charging function is
normal
N

Make a factory reset / software

upgrade and then check whether the
charging function is normal
(Refer to L1 repair document)
N

Make a disassembly process to

check whether Main PCBA
appearance is normal(electric
shocks, copper skins and etc.)

Check if charge indicate &

charge current is normal
Most no charge-current
issue is caused by Charger
If charge indicate & charge If charge indicate is normal
current are not normal but charge current not /PMU IC burnt or other
short/open circuit.

Check whether USB Clean, reweld or

connector is normal N replace USB
N connector
( if dirty or burnt)

Check whether battery

status is normal Replace a new
N
(Check voltage & resistance Battery
by using a multimeter)

Replace PCBA

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2.3 LED issue

-----------------Workflow----------------------------------Reference pic/comment --------

LED issue
(Power-on status)

Make a factory reset / software

upgrade and then check whether the
charging function is normal
(Refer to L1 repair document)

Make a disassembly process to

check whether Main PCBA
appearance(especially LED) is
normal(electric shocks, copper
skins and etc.)

Y Check if LED is normal

(Refer to TN18XXX)

Reweld or replace
abnoraml LED and check If LED issue is not solved after
LED again reweld or replace, mostly
because its circuit or control
N
signal are not good
Replace PCBA

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2.4 Device power consumption issue

-----------------Workflow--------------------------------- Reference pic/comment --------

Device power
consumption issue

Make a factory reset/software

upgrade and then check whether
the device is normal
(Refer to L1 repair document)

Make a disassembly process to

check whether Main PCBA N Replace Main PCBA
appearance is normal(electric
shocks, copper skins and etc.)

Check whether the consumption of

the Main PCBA is normal Replace Main
N
(PCBA consumption check method) PCBA

Check whether the battery

status is normal
(Check voltage & resistance N Replace a new battery
parameter by using a multimeter)

PCBA power consumption check method：

In order to improve the power consumption of a device, we can check the power consumption of the device
by simulating a battery using power supply as follows:

Step 1. Please prepare a battery connector assembly and a standard power supply cables as shown in the
picture below;

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Note: You can find the battery connector assembly inside a battery ready to be scrapped.

Step 2. Set the voltage of the power supply at 4.0V, connect the battery connector to power supply.
Note: Pay attention to the polarity (+-) of battery connector.

Step 3. Read the consumption of the device on power supply.

Value on power supply Conclusion

0mA~0.2mA PCBA is OK
＞0.2mA PCBA is NOK(Overconsumption)

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