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NORIA return process

Contents
1. General ..................................................................................................................................... 1
2. In warranty PCBA...................................................................................................................... 1
3. Out of warranty PCBA .............................................................................................................. 2
4. NORIA return Processes ........................................................................................................... 2
5. TCTINFO2015006: PROCESS FOR PCBA TRANSPORT BOXES .................................................... 4

1. General
The objective of this document is to give instructions to repair center for returning PCBA in MCC
Poland. These instructions are for repair center having a L2 or higher repair level agreement.

This process is updated due to the PCBA Sell-In model. Repair center have to order PCBA to RSH and
to maintain their PCBA stock at correct level to handle repairs in the expected repair delay.

2. In warranty PCBA
All repair centers have to return all PCBA exchanged under warranty. If repair center does not follow
the NORIA return process, or send PCBA not compliant with the warranty judgment process, TCT
will alert the repair center. If the repair center does not react, TCT reserve the right to invoice back
the PCBA cost for each PCBA exchanged under warranty and not returned or wrongly returned.

The NORIA return flow can be done per the repair center (RC) as needed but at minimum:
• Once per week for repair center having more than 3000 repairs per months
• Twice per month for repair center having more than 1500 repairs per months
• Once per month for other repair centers

The NORIA return flow allows to return:

Defective in warranty PCBA: Defective PCBA exchanged for in warranty repair.

DOA PCBA: Defective PCBA received from RSH which cannot be used in the repair process.
- For PCBA belonging to TCT, the process is the declaration in the Excel file under status: DOA
PCBA property TCT.
- For PCBA belonging to repair center, in addition to the declaration in the Excel file under
status: DOA PCBA property RC, please follow the TCT INF2019005 to ask for replacement or
reimbursement by TCT.
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3. Out of warranty PCBA

******************* PCBA usage for Out of Warranty repair **************

An OOW (out of warranty) PCBA is a PCBA considered as Out of Warranty

(warranty exclusion) as per document warranty Judgment for PCBA (see below). It
can be exchanged by a good PCBA during an Out of Warranty repair.

- Document– Warranty Judgment for PCBA

Technical note to apply regarding in and out of warranty status depending on
PCBA shape

Warranty Judgment
of L2 CBA_20190114

Reminder: The OOW (out of warranty) PCBA are repair center property. It must
not be returned to MCC.

******************************************************************

4. NORIA return Processes

RSH will NOT send back any board per board declared

Each Noria return start by an OTRS ticket creation. The file (OTRS ticket category)
to use is: faulty boards to L3 (file) In this ticket, the Repair center must attach the
following file:
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File to add to the OTRS ticket:

EXCEL BOARDS FILE UPDATING V7.xlsx

Type of returns: This process allows to returns 2 types of PCBA

A defective in warranty PCBA is a PCBA having a defect and exchanged under

Warranty. The IMEI must be recorded in a warranty repair claim as IMEI – IN with
a different IMEI – OUT.

A DOA PCBA is a PCBA found defective when trying to use it for an exchange.

Type of return Process RMA in ORTS File RSH Place to

SCS* (Ticket exchange? send
category) PCBA

in NORIA NO BOARDS: faulty NO

warranty return boards to L3
Defective Poland
(file)
PCBA or DOA PCBA process

*SCS: Smartcare

To be able to identify PCBA versus information provided in the excel file, each physical PCBA
must have a sticker with IMEI & CU ref printed on the ESD bag (example below).
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5. TCTINFO2015006: PROCESS FOR PCBA TRANSPORT BOXES

Information N° TCTINFO2015006 12/05/2016

SUBJECT: PROCESS FOR PCBA TRANSPORT BOXES

ATTN: TCT Repair Centres

PCBA noria between European MCC and Repair Centre

We use specific box for electronic main boards (PCBA) transport. They are anti-static black box.
Dimension 600 x 400 x 235

We provide many separations as bellow, to make several PCBA floors.

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Each box has serial number for its follow up.

Please do not modify nor sellotape on those references.

Boxes are TCT and Ingram Micro property and must be used especially and only for the faulty
PCBA of the NORIA.

In case of damage, missing, lost or not used by the Repair Centre, box will be invoiced to the
Repair Centre (90 euros by box)

PCBA must be placed like this:

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Place the foam leaf on the top

The box must be locked + Fill-in with protective elements

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We recommend to strap each box like on the following model:

Or with Security seals

Delivery documents must be inserted into plastic pocket.

Transport AWB must be inserted into plastic pocket rather than stuck on the box (to keep it
clean).
It is requested to Add a paper with ticket number into a plastic pocket outer the box for better
identification (Cf. Addenda of 2018, May 29th)

In case of box not properly strapped, MCC Poland will not accept any discrepancy in quantity at
reception.
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For more protection, fragile PCBA must be let into their original protective packaging and placed
into anti-static black box.

Example of requested packaging OT-7041x pcba

Smaller ESD box of dimension 600X400X14 will be provided to Repair Centres

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Please take care about materials

Not to do:
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For repair centers out of European Union (EU): Use UPS as a carrier for shipments to POLAND
Please refer the below details regarding invoices accompanying the shipments:
• Addenda of 2019, October 30th
Use contact person data for the following:
Tomasz Szumiński
Office: +48 71 31 61 986
Tomasz.Szuminski@ingrammicro.com

• issue pro forma invoices (not commercial ones)

• put a notice: “NO COMMERCIAL VALUE /FREE OF CHARGE, FOR CUSTOMS PURPOSE ONLY”
• should contain information regarding the country of the good origin
• should contain sender’s and receiver’s details
• should contain Incoterms: DDP or DAP Pietrzykowice or CIP Pietrzykowice or CPT
Pietrzykowice
• should contain description of the goods in English (not only part numbers)

REMINDER delivery addresses :

Ingram Micro Services Sp. z o.o.

Mobile department - DOA Process
Pietrzykowice, ul. Fabryczna 20C
55-080 Katy Wroclawskie
POLAND

➢ For FRA , Defective DOA devices, PCBA Parts – (DOA Material return & PCBA NORIA – DOA PCBA &
Parts MCC)

Ingram Micro Services

RSH department
15 rue Daniel de Cosnac
19100 Brive
FRANCE

➢ DOA Parts, New or repaired PCBA – (RC Good Definitive Stock return)
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Add a paper with ticket number into a plastic pocket outer the box for a better identification:

Please proceed like this for any kind of returns to your MCC in Poland or France

Hoping this process will help to improve delivery

We thank you in advance to follow the guideline.