RO

ROSEMARY GYAMFUA OWUSU

Professional summary rosemaryowusu094@gmail.com

054 558 8513

Enthusiastic professional dedicated to providing world class customer
service. Possesses drive and aptitude to build relationships with GBAWE, NEAR DJAMAN TAXI
stakeholders on phone and in person. Works to deadlines and RANK, ACCRA, COM 0233
consistently meets targets.

Skills
Work history
● Fluent in English, Ga and Twi
OMNIBISC BANK GH LTD - Relationship officer ● Friendly
ACCRA ● Empathetic
11/2022 - Current ● Good listener
● Engage with prospective clients of bank ● Advanced use of Microsoft Word and
● Monitored customer activity to recognise account growth PowerPoint.
possibilities. ● Very Good Typing Speed
● Liaised with marketing teams to identify new audience and ● Good Communication Skills
business opportunities. ● IT literate
● Delivered team objectives according to business development ● Problem solving skills
strategy. ● Organizational skills
● Educated customers about company products, services and special
offers.
● Nurtured positive customer relationships to increase satisfaction
Education
and loyalty.
09/2018 - 10/2022
ECOBANK GH LTD - Customer service representative UNIVERSITY OF GHANA
ACCRA ACCRA
01/2022 - 04/2022 BACHELOR DEGREE: Information
● Providing daily feedback from clients to supervisors Studies and Political Science - 2nd Class
● Educate clients on usage of Ecobank App and QR Code Upper Division
● Assist clients appropriately use Ecobank App and QR Code
● Assisted customers with varying questions using product 11/2015 - 06/2018
knowledge and service expertise. MFANTISMAN GIRLS SENIOR HIGH
● Handled customer complaints, providing appropriate solutions to SHOOL
guarantee positive outcomes. CENTRAL REGION
WEST AFRICAN SENIOR HIGH
CERTIFICATE: General Arts

Affiliations

● Assistant Secretary, Weija-Gbawe District Young Peoples' Guild

● Member of Health Aid Medicare.
● Member of the organizing department, Pentecost Student and
Associate
● Member of the debate club, Mfantsiman Girls Senior High School.
● Member of PCG Riis Congregation, Gbawe Young Peoples' Guild
● Secretary, Dinner and Awards Committee of the PCG Riis
Congregation, Gbawe Young Peoples' Guild .

Languages

English

Fluent