School SAN LUIS NATIONAL HIGH SCHOOL Grade Level GRADE 12

Grades 1 to 12
Daily Lesson Log Teacher MARIA CHRISTINA M.ESCASINS Learning Area Housekeeping NC II – Grade 12 Escoda

Teaching Dates JUNE 08, 2022

Quarter 4th
and Time 1: 15 – 2: 15
Session 1
I. OBJECTIVES

A. Content Standards The learners demonstrate an understanding of

B. Performance Standards The learners shall be able to synthesize the integrative experience of implementing community-action initiatives applying social sciences’
ideas and methods
C. Learning Competencies/ The learners…
Objectives LO 2: Advise guest on room and housekeeping equipment TLE_HEHK19-12-Ia-e-
II. CONTENT 1. Identify the common problems related to housekeeping services
2. Observe proper handling of different problems in housekeeping services.

III. LEARNING RESOURCES

A. References
1. Teacher’s Guide Pages

2. Learner’s Materials Pages ADM pp.1-15

3. Textbook pages Tle Module pp. 20- 30

4. Additional Learning Resources Google, https///pdfcoffee.com

B. Other Learning Resources

IV. PROCEDURES

A. Reviewing previous lesson or Pre Test

presenting the new lesson
B. Establishing a purpose for the Teacher will present s short video about butler services.
lesson

C. Presenting examples/instances of Guide Questions:

the new lesson The learners will answer the following questions:
 1. Why should the housekeeping department provide commendable service to the guest?
2. Why is it necessary to observe the proper handling of different guest problems?
D. Discussing new concepts and Discuss the following topic through power point presentation.
practicing new skills #1 1. Common Problems Related to Housekeeping Services
2. Most Common Hotel Guest Complaints
3. Proper Handling of Different Problems in Housekeeping Services
E. Discussing new concepts and Fill in the blanks. The pictures are your guide in completing the paragraph. Write your answer on a separate of paper.
practicing new skills #2
F. Discussing new concepts and Show some video clips and let the learners identify what common problems related in housekeeping is being presented.
practicing new skills #3
G. Developing Mastery Reflection Question:
(Leads to Formative Assessment) Why we have to listen and understand the costumers complain?

H. Finding practical applications of The learners will answer the following questions:
concepts and skills in daily living 1. What are the common complaints in hotels?
2. Why is it necessary to know how to handle the guest problem?

I. Making generalization and Teacher will make a generalization about the topic.
abstractions about the lesson
J. Evaluating Learning Group Activity:

Direction: You will be divided into two groups, each group has 10 members. You will be given a scenario on
how to handle costumer complaint. Make a script and present it to the class.

SCENARIO 1
1. I CAN HEAR TOO MUCH NOISE IN MY ROOM.
WHEN PEOPLE BOOK A HOTEL ROOM, THEY EXPECT PEACE AND QUITE FOR RELAXING STAY. IF THE NOISE IS
COMING FROM THE OUTSIDE THE HOTEL, YOUR STAFF CAN OFFER TO MOVE THE GUEST UP SEVERAL
FLOORS TO GET THEM AWAY FROM THE NOISE.

SCENARIO 2
2. DIRTY ROOM
THE PROBLEM COULD BE AS SIMPLE AS A FEW HAIRS IN THE BATHTUB OR SOMEONE’S CLOTHING FOUND IN
A DRAWER TO TRASH UNDER THE BED OR PESTS IN THE ROOM.

RUBRIC
 Area Exceeds Meet expectations Do not meet expectations (1 point)
expectations (5 (3 points)
points)
Idea Very informative Somewhat Gives no new information and ideas
and original in the informative and are unclear
manner organized in a
consistent
manner

Organization Strong and well Organized from the Lack of organization in all parts of
organized from beginning, middle the answer
beginning to end up to the end

K. Additional activities for application Assignment:

or remediation Make at least two video about costumer complain, send your output to my email address christinaescasinas807@gmail.com.

3. REMARKS

4. REFLECTION

A. No. of learners who earned 80%

on the formative assessment
B. No. of learners who require
additional activities for
remediation
C. Did the remedial lessons work?
No. of learners who have caught
up with the lesson
D. No. of learners who continue to
require remediation
E. Which of teaching strategies
worked well? Why did these
work?
F. What difficulties did you encounter
which my principal or supervisor
 can help me
G. What innovation or localized TV, laptop, Manila Paper, Newspaper/Magazines, and Pen
materials did I use/discover which
I wish to share with other
teachers?

Prepared by: Checked Reviewed: Approved:

MARIA CHRISTIN M. ESCASINAS JADE C. DUMALI JOSEPHINE A. MAMPARO

Teacher- II MT-I/SHS Focal Person School Principal- II