EXPLORATORY

TLE
Front Office Services
Module 3: MELC LO 1.
Perform After-care Activities for Tools,
Equipment, and Paraphernalia
Week 2:Day 1-3

Department of Education - MIMAROPA Region

TLE – Grade 7/8 Front Office Service
Alternative Delivery Mode
Module 3: LO1. Perform After-care Activities for Tools, Equipment, and Paraphernalia
First Edition, 2020

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Every effort has been exerted to locate and seek permission to use these materials from their
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over them.

Published by the Department of Education-MIMAROPA Region

Regional Director: Benjamin D. Paragas
Assistant Regional Director: Suzette T. Gannaban-Medina
CLMD Chief: Mariflor B. Musa

Development Team of the Module

Writers: Teresita U. Dagdag
Editors: Maricar M. Sales, Reylen S. Bating, John Christopher Romero
Julie Ann B. Cueto
Reviewers: Consolacion B. Salvio
Illustrator: Rona Mae P. Estepa, Louie J. Cortez
Layout Artist: Flaude Mae A. Primero
Management Team: Benjamin D. Paragas, CESO V, Regional Director
Suzette T. Gannaban-Medina, Asst. Regional Director
Roger F. Capa, Schools Division Superintendent
Arnaldo G. Ventura, Asst. Schools Division Superintendent
Mariflor B. Musa, CLMD Chief
Aurora L. Caguia, Regional EPS In-charge of EPP/TLE/TVL
Freddie Rey R. Ramirez, Regional EPS In-charge of LRMS
Raquel P. Girao, CID Chief
Consolacion B. Salvio, SDO EPS In-charge of EPP/TLE/TVL
Elizabeth T. Delas Alas, SDO EPS In-charge of LRMS
Wilberto M. Villadares, Principal IV

Printed in the Philippines by ________________________

Department of Education – MIMAROPA Region

Office Address: Meralco Avenue, cor. St. Paul Road, Pasig City, Philippines 1600
E-mail Address: mimaropa.region@deped.gov.ph
 EXPLORATORY

TLE
Front Office Services
Module 3: MELC LO1.
Perform After-care Activities for
Tools, Equipment, and
Paraphernalia
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education-Grade 7/8 Alternative Delivery

Mode (ADM) Module on Performing After-care Activities for Tools, Equipment, and
Paraphernalia!

This module was collaboratively designed, developed, and reviewed by educators

both from public and private institutions to assist you, the teacher, or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners in guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st-century skills while taking into consideration their
needs and circumstances.

Notes to the Teacher

This contains helpful tips or strategies that will help you in guiding the
learners.

As a facilitator, you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their learning. Furthermore, you are expected to encourage and assist the learners
as they do the tasks included in the module.

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For the learner:

Welcome to the Technology and Livelihood Education-Grade 7/8 Alternative Delivery

Mode (ADM) Module on Performing After-care Activities for Tools, Equipment, and
Paraphernalia!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.
This part includes an activity that aims to
check what you already know about the
What I Know lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In
the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity,
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.
This comprises activities for independent
practice to solidify your understanding and
What’s More skills of the topic. You may check the answers
to the exercises using the Answer Key at the
end of the module.

What I Have This includes questions or blank

Learned sentences/paragraphs to be filled in to
process what you learned from the lesson.
This section provides an activity that will help
What I Can Do you transfer your new knowledge or skill in
real-life situations or concerns.

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 This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.

Additional In this portion, another activity will be given

Activities to you to enrich your knowledge or skill of the
lesson learned.
This contains answers to all activities in the
Answer Key module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning and
gain a deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

Hello learners! This module is designed and written for you. The scope of this
module helps you a lot in performing estimation. It can improve your mathematical
skills and logical capabilities. Moreover, it will also help you understand the
importance of the system of measurement in the field of Front Office Services. The
lessons are arranged to follow the standard sequence directed to the achievement of
two or more learning objectives as shown below:

Content Standard: The learner demonstrates an understanding of the use of tools,

equipment, and paraphernalia in FOS

Performance Standard: The learner independently uses tools, equipment, and

paraphernalia in FOS

Module 3: LO 1. Perform after-care activities for tools, equipment, and

paraphernalia (TLE_HEFS7/8UT-0c-4)

After going through this module, you are expected to:

• 1.1 Clean tools, equipment, and paraphernalia after use according to
standard operating procedures
• 1.2 Store tools, equipment, and paraphernalia in the appropriate area
by following the safety procedures

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 Use of Tools, Equipment,
and Paraphernalia in FOS

What I Know

Hi young fellow! Do you want to be a part of front desk officers? If so,

let’s check on your familiarity with the activity. The result of this pre-assessment will

determine your prior knowledge of the proper maintenance of tools, equipment, and

paraphernalia to be estimated. Let’s start!

Activity 3.1. MATCH ME

FOS tools, equipment, and paraphernalia are very important to successfully

manage all the activities inside the hotel. But to maintain the quality performance of

each item, you should know how to take care of it.

Directions: In this activity, you are going to match the picture in column A with

column B. Choose which cleaning material is best to use for each picture

in column A. Write your answer in your activity notebook.

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 COLUMN A COLUMN B

A
1

2
B

C
3

4 D

5 E

Wow! You have already information about how to take care of

your FOS tools, equipment, and paraphernalia.
In this regard, you can do the next activity easily.

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 What’s In

Activities 3.2 DRAW ME

Let’s see if you are still familiar with the use of tools, equipment, and

paraphernalia. You will illustrate/draw the picture of what is being stated on the left

side of the box. Use your notebook as your drawing pad.

Use Illustration

1. This tool serves as the

communication center for
the guest while he is
registered in the hotel,
answering the telephone,
and scheduling
appointments, to dealing
with transactions.

2. This equipment is used in

organizing the folder with
important documents
properly.

3. A kind of machine used to

handle transactions
pertinent to incoming and
outgoing calls both local and
international.

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 4. It can store and retrieve
important data of the guest
to carry out various services.

5. Used to register the taken

messages from a phone for a
guest who is out and give it
when he comes back to the
hotel.

Now, that you are already familiar with the uses of tools, equipment,
and paraphernalia, you may proceed to the after-care activities of
tools, equipment, and paraphernalia.

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 What’s New

Activity 3.3 WORD SEARCH

Do you have any idea how to maintain tools, equipment, and paraphernalia

in Front Office Services? Let’s try… Find and circle the word(s) that are related to

maintaining tools, equipment, and paraphernalia. The words may be hidden in any

directions, written from the left to right, from right to left, horizontally, vertically, and

diagonally.

D E L E T E F I L E S N
I A C I Z D X C N F E S
S C A N E C A B I N E T
I A S U A E D M A S S O
N O N C R N D E L U R R
F O L I E R E H A R E I
E X I T T T L T E I H N
C L E A N I N G N V E G
T R S R E R Z M A I S R
A E T M L A T E T T A F
N G N I T S U D E N A M
T E K S K E Y B O A R D

How do you find this activity? This part is challenging for a young student like

you. I’m looking forward that the next activity/discussion that we are going to do will

give you more understanding of how to perform after-care activities for tools,

equipment, and paraphernalia.

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 What is It

In all areas of your office, there are many items and surfaces to be cleaned

and maintained. You must know what specific items are to be cleaned and how to

maintain them properly.

MAINTAIN TOOLS, EQUIPMENT, AND PARAPHERNALIA

Cleaning is the removal of all visible dust in an approved way with the use of

mechanical and chemical action or both so that all areas are cleaned and sanitized

to a high standard. It is an investment in the assets of businesses like hotels to keep

all tools, equipment, and paraphernalia maintained.

Cleaning and Maintaining Tools

Reception Desk

Hotel premises should be clean and free of clutter. To ensure that the entrance

and reception areas are maintained to the optimum standard, it is important to have

a strict maintenance plan which specifically addresses the unique needs of your

business.

Cleaning and maintenance should include:

• Carpet cleaning

• Window cleaning

• Dusting

• Cobweb removal

• Sanitation of work surfaces and equipment such as phones and computers

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Filing Cabinet

To keep your steel/wood cabinet shiny and to protect it from wear and tear, it

needs to be cleaned regularly.

Different ways to help you maintain the proper condition of the cabinet

include:

• Use a soft cloth for removing dirt.

• Baking soda is also good for removing the dirt.

• Use vinegar and water and sprays for cleaning.

Key Rack

One of the easiest ways to locate all keys in one place is by keeping them in

one place. Make sure that all keys were organized and keep them safe and dust-

free.

Techniques in cleaning the Key Rack:

• Use a feather duster to remove dust before disinfecting.

• Use spray filled with a sanitizing solution like a solution of vinegar and water

for disinfecting.

• Paint first all the metal parts to prevent the accumulation of dust.

Safety Deposit Box

This tool must be placed in a secured area. Aside from this, proper

maintenance should be done regularly to avoid the malfunction of keys or electronic

lock.

Here are simple ways to maintain this tool:

• Remove the dust, dirt, and grease on the surface using spray cleaner and wipe

the area with a cloth until clean.

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 • If a light oil finish is not desired, rinse the areas with a safe cleaner and

degreaser to finish.

• If the safety-deposit box is secured with the delayed locked key, it must be

checked properly by the maintenance.

FOS Equipment Maintenance

Equipment plays an important role in hotel management to effectively operate

the business. Before any equipment or machine is used, it must be checked first to

make sure that it is functional and in good condition.

Computer

Computer regular pc clean-up might stop short circuits and warnings. A pc

containing accumulated dirt and dust might not run properly.

Easy tips in checking the condition of your computer:

• Check the keyboard keys if all are functioning.

• Clean dirt from your computer.

• Check if the area of the computer contains good ventilation.

• Check if the area is stable and free from vibration.

Software

Software operating systems may require regular updates to correct faults and

to improve performance. The simple tips in maintaining software:

• Install a reliable antivirus program and run a complete virus scan at least

once a week.

• Delete all the temporary internet files and clear internet cache.

• Do a disk clean up.

• Delete programs that are not frequently used or not used.

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 • Backup your database to protect and restore.

Printer

The printer must be properly maintained to use it effectively. It plays a crucial

role in your office with a very helpful task to be performed. The following methods

are the steps in cleaning printer:

• Avoid using an old pulp or damaged paper.

• Take care of the paper feed.

• Make sure that the printer is in normal mode while printing the documents.

• Clean the printer with a soft brush and remove all remaining paper debris and

dust.

• Use your printer regularly.

Telephone

Using a telephone is the best way to communicate with your customer. It offers

faster interaction and is easy and quick to use. So, to maintain it, here are the simple

tips:

• Clean and disinfect telephone, kiosk touch screen.

• Clean telephone mouthpiece and earpiece.

• Wipe the kiosk touch screen and remove fingerprint marks using a microfibre

cloth.

Fax Machine

This instrument is one of the vital machines to transmit important documents

to your clients. Dirt and fingerprints could cause stains and damage within the glass.

Here are ways to maintain this device:

• Make sure to turn off and unplug the scanner.

• Raise the cover.

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 • Dampen the material or paper towel slightly with a non-abrasive glass cleaner.

Do not spray the glass directly and do not use an excessive amount of liquid

as a result of it would leak into the scanner

• Keep the lid open until the glass dries.

Cash Register

Cash register plays a very important role in the process of counting money,

reconciling receipts, and balancing the drawer which accounts for all of the day's

transactions. The following help you maintain the aforementioned equipment:

• The appearance of the Cash Register should be kept clean and no things are

allowed to place within the machine.

• The connection of the power line should be safe and fixed.

• When the machine is power off, please look forward to a minimum of one

minute to restart.

• Regularly check the ink ribbon and printing paper and replace them in time.

Credit Card Machine

A credit card machine gives you several ways to accept payment. It offers you

and your customers' many security advantages. You can pay your bill even without

cash by just using your credit card. Like any other device, a credit card machine

needs to be maintained with the following steps:

• Use microfiber/soft cloth dipped in a soap solution for general cleaning.

• Use a dry cloth for more sensitive parts of a machine.

• Use disposable disinfectant wipes for disinfecting.

• Use “cleaning card” for card readers.

Note: Only use alcohol or other solvent-based solution.

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Maintaining Paraphernalia

• Update records of Cash Receipt, Message Slip, Reservation Form, Guest Folio,

and Logbook.

• Keep these records in secure areas and is not visible to unauthorized

personnel

• Key Card must be disinfected regularly.

STORING TOOLS, EQUIPMENT, AND PARAPHERNALIA

Tools, equipment in paraphernalia must be properly stored to protect them

from rusting, damages, and to keep updated.

• Make sure to have a designated place for each kind of tools and equipment.

• Put all the necessary/important files inside the filing cabinet, like

guest data, logbook, cash receipt, message slip, and reservation form.

• Label the files or place correctly for immediate finding.

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 What’s More

Activity 3.4 ORGANIZE ME

Now that you already have an idea on how to maintain/store tools, equipment,

and paraphernalia in front office services, you may now proceed to other challenging

activities. Suppose that you are a receptionist of the day and you found out that

your station was disorganized and messy. What will you do? Answer briefly in

paragraph form.

OMG! What happened to this area?

1. Everything is dusty, what shall I do?

2. There is a paper jam! How should I fix the printer?

3. How am I going to organize the assorted files?

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 What I Have Learned

Proper care/maintenance is necessary to maintain the quality of FOS tools,

equipment, and paraphernalia. This is one of the advantages to encourage the

customer to patronage their hotel.

Activity 3.5: PLEASE TAKE CARE OF ME

Directions: Explain briefly the proper care needed for the following pictures of FOS

tools, equipment, and paraphernalia. Write your answer in your notebook.

1. Key Rack

2. Fax Machine

3. Safety Deposit Box

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4. Cash Register

5. Log Book

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 What I Can Do

Activity 3.6: IT’S BETTER TO BE CONNECTED

Directions: Choose and connect the appropriate materials found inside the big circle

that can be used in maintaining each tool, equipment, and

paraphernalia. Use your notebook as your activity notebook.

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 Assessment

Let us determine how far you have learned about maintaining and storing

tools, equipment, and paraphernalia.

Directions: Read and analyze the questions below. Choose the most effective answer

from the given choices. Write only the letter of your answer in your

activity notebook.

1. Why is it important to maintain tools, equipment, and paraphernalia?

a. It will help you save time to do your work efficiently and effectively.

b. It will prolong the lifespan of your machine.

c. To make sure they are in good condition

d. All of the above

2. To update your software operating system, which of these should you do to

improve its performance?

a. Delete all files

b. Check electrical outlets

c. Clean and dust your monitor

d. Backup your database to protect and store

3. Which of the following is the best sanitizing procedure for your computer,

phones, and other equipment?

a. Disinfectant wipe or soft linen cloth.

b. Bleach or abrasive cleaning products.

c. Liquid disinfectant spray

d. Water spray

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4. Which of these is not included in the cleaning and maintenance of a

reception desk?

a. Dusting

b. Carpet cleaning

c. Control of customer

d. Sanitation of work surfaces and equipment

5. To avoid paper jam in your printer, which is the best way to do?

a. Take care of the paper feed and never use an old pulp or damaged paper.

b. Clean and disinfect your printer.

c. Wipe the top of the printer.

d. Turn off the printer.

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 Additional Activities

Directions: Walk around your house. Try to find some similar tools, equipment, and

paraphernalia used in a hotel. Identify which among them needs daily,

weekly and monthly maintenance.

DAILY WEEKLY MONTHLY

Congratulations! You did a Great Job!

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 24
Assessment
1. D
2. D
3. A
4. C
5. A
Match Me Draw Me Word Search
1. D 1. Reception Desk 1. Disinfectant
2. E 2. Filing Cabinet 2. Cabinet
3. A 3. Telephone 3. Cleaning
4. B 4. Computer 4. Maintenance
5. C 5. Message Slip 5. Sanitizing
6. Dusting
7. Delete files
8. Storing
9. Antivirus
10.Keyboard
Answer Key
References
Wikipedia (The Free Encyclopedia). “Computer Maintenance”, August 31,
2020, at 23:14 (UTC), https://en.wikipedia.org/wiki/computer maintenance

International Business “Simple Ways to Care and Maintain Your Printer”,

November 19, 2016, ucdarnet.org/simple-ways-to-care-and-maintain-your-
printer

Gary Hedstrom, Peg Hedstrom, Judy Ondrla Tremor, “How to Maintain Fax
Machines and Scanners”, dummies.com/computers/pcs/scanners/how-to-
maintain-fax-machines and scanners

October 22, 2019, www.telepopos.com/how-to-care-and-maintain-the-pos-

cash-register

Rackline Blog, “Steel Filing Cabinets”, June 3, 2008, rackline.com/cleaning-

stainless-steel-filing cabinets

Telpo, “How to Care and Maintenance the POS register”, October 17, 2019,
www.telpo.com.cn/blog/how-to-care-and-maintenance-pos-cash-register. ht
ml

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For inquiries or feedback, please write or call:

Department of Education – MIMAROPA Region

Meralco Avenue, corner St. Paul Road,

Pasig City, Philippines 1600

Telephone No: (02) 6314070

Email Address: mimaropa.region@deped.gov.ph