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Account number
904089278657
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For help, visit

thameswater.co.uk/bill

J21D4400URMMBA0000002074034178 510 000 Bill date

27 November 2023
Miss Nausheen Siddiqui
9A Gilbert Road Billing period
Romford 11 November 2023
RM1 3BX -31 May 2024

Supply address
9A Gilbert Road
ROMFORD, RM1 3BX
M21D410LU4B

Your bill and payment plan

D67D1895GIT
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Your monthly payment is

£29.45

Please make payments by the 17th

of the month from December 2023

What's in this bill

Section 1:
Your charges
A breakdown of your charges
How to pay and the payments you'll make

Pay each instalment using your Thames Water payment card or go online at Section 2:
thameswater.co.uk/myaccount How to pay
Ways to pay, including how to get
For a full list of your payment dates, turn to section 1. For other ways to pay, financial support if you need it
turn to section 2.
Section 3:
If you'd like to pay each instalment automatically, sign up for a Direct Debit at
thameswater.co.uk/myaccount More help
Website links and phone numbers
if you need a helping hand
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Your charges

11 Nov 2023 to 31 May 2024 (203 days) Your charges explained

As we can’t fit a water meter
at your property, we work out
M21D410LU4B

Fresh water Wastewater your bill using our Assessed

Household Charge (AHC).
This is based on the typical
AHC band Single occupier tariff AHC band Single occupier tariff
amount of water used by
Water used £72.20 Waste removed £40.72
D67D1895GIT

customers with a similar

Fixed charge + £24.68 Fixed charge + £38.95 number of bedrooms to you.
Alternatively, we'll put you on
Subtotal = £96.88 Subtotal = £79.67
our single occupier tariff if
you've told us you live alone. If
Total new charges for this period £176.55
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your AHC band doesn't look

right, let us know. Find out more
at thameswater.co.uk/ahc

Summary What's a fixed charge?

Your fixed charge helps to cover
Opening balance 11 November 2023 £0.00 some of our essential running
costs, like maintaining pipes and
Total new charges from 11 Nov 2023 to 31 May 2024 + £176.55 handling enquiries.

Could you save on your

What you owe £176.55 wastewater?
You could save £32.46 a year on
your wastewater fixed charge
if all the rainwater from your
property drains into a soakaway,
Your upcoming payments stream or river instead of our
sewer. Find out more at
r first

We spread £176.55 over 6 months. thameswater.co.uk/swd

17 Dec 2023 £29.45 17 Jan 2024 £29.42 17 Feb 2024 £29.42
Changes to our charges
17 Mar 2024 £29.42 $ SU £29.42 17 May 2024 £29.42 Our charges are subject to
change each year. On average,
Please make payment by the 17th of the month. We'll review your plan again our charges went up by 11.9% on
around March 2024. 1 April 2023. This includes
inflation, which is affected by
energy prices, and adjustments
for our past performance. We
follow guidance from our
regulator Ofwat and consult
CCW, the voice for water
consumers, on our charges. Learn
more at thameswater.co.uk/
value
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For every £1 you spend, we spend…

M21D410LU4B
D67D1895GIT
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How to pay

Struggling to pay?
Take control of your If you’re worried about the cost
of your bill, we’ll do everything
payments with Direct we can to help. Our support
Debit, or pay instantly includes affordable payment
plans, discounted tariffs, grants
by debit or credit card. and more. For more information,
We accept Visa and Mastercard. visit thameswater.co.uk/
helppaying
Log in at thameswater.co.uk/myaccount
or call 0800 980 8800
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Alternatively, use any of the following options,

which take up to five days to clear
Don’t wait too late
Use your Thames Water Pay with online banking Please leave enough time for
payment card Bank account no.: 00286125 your payment to reach us.
Pay in instalments or in full Sort-code: 57-27-53 Missing a payment or paying
at your local PayPoint or Reference: your Thames Water late may affect your credit rating.
Payzone outlet account no. 900076114556 If you fall behind on payments,
find out what to do at
Pay by cash thameswater.co.uk/debt
Pop to the post office with your bill, pay the processing fee and ask for
a receipt
M21D410LU4B

Write a cheque
Payable to: Thames Water Utilities Ltd
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW
Write your Thames Water account number 900076114556 on the
back. Please don't post-date your cheque.
D67D1895GIT
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More help

If you need this

bill in large print or
braille, or you need an
Update incorrect details Sign up for an extra helping interpreter, please visit
or tell us you’re moving: hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ thameswater.co.uk/ extracare or call
myaccount priorityservices 0800 009 3652.

Access your account on the go

Are you making the most of your online account?
Don't forget you can:
• Download bills for proof of address
• Update your contact details instantly
• Add additional account holders
• Pay online if you want to
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount
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Learning about us
To find out more about our performance
If you need a helping hand as a company, visit thameswater.co.uk/
annualreport
We aim to get things right first time, but if things do go wrong we want to fix them quickly for you.
Maintaining water quality
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give We test over 500,000 samples of our world-
us a call and quote your account number: 900076114556 class water each year. To check the water
quality in your area, visit thameswater.co.uk/
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm) waterquality
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7)
Protecting your privacy
If your hearing or speech is impaired, please contact us using Relay UK. To help maintain up-to-date records and
manage our debt collection process, we share
information with and receive information from
If you’re unhappy with our service credit reference agencies. To find out more
about how we use, store and protect your data
We want to hear from you – please visit thameswater.co.uk/complaints as well as how you can request access to it,
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries please visit thameswater.co.uk/yourdata
and complaints about your bill or service within 10 working days. If you’re still not happy, please
Thames Water Utilities Limited is a company
get back in touch with us.
registered in England and Wales with company
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your number 02366661. Registered office address:
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council Clearwater Court, Vastern Road, Reading, RG1
for Water (CCW). The independent voice for water consumers in England on 0300 034 2222 or use their online 8DB. VAT registration number: GB 537-4569-15
M21D410LU4B

form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
D67D1895GIT

water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.
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