HSUC - HOUSE USE CLEAN- The room, occupied OC - OCCUPIED CLEAN - A guest is occupying the

LODOPS
TERMINOLOGIES FOR ROOM STATUS
BLO - BLOCKED - reserved for a guest expected
to arrive within the day.
C/O - CHECK OUT - the guest has settled his/her
account, returned the room keys, and left the
hotel.
CLEANING IN PROGRESS - The room attended is
currently cleaning the room.
COMPLIMENTARY - the room is occupied for
free.
DNCO - DID NOT CHECK OUT - The guest made
arrangements to settle his/her bills but left
without informing the front desk.
DND - DO NOT DISTURB - The guest requested
not to be disturbed.
DOUBLE LOCKED (DL) - The guest room door is
locked from inside and outside two times so
that no one can enter.
DUE OUT - the room is expected to become
vacant after the guest checks out.
ED - EXPECTED DEPARTURE - it is the same as
"due out" which means the guest would depart
before the checkout time of the following day.
XB - EXTRA BED - there is an extra bed being
used in the guest's room.
FIT - FREE INDEPENDENT
TRAVELER, a tourist who travels alone.
by non-paying person is already clean.
HSUD - HOUSE USE DIRT - The room, occupied
by non-paying person and the room is not yet
clean.
HU - HOUSE US - The room is occupied by an
officer or staff of the hotel or the owning
company.
1- INSPECTED CLEANS - The room was double-
checked by the floor supervisor after cleaning.
JOINER - a person joining another guest in the
same room.
LATE CHECK OUT - The guest has requested and
is being allowed to check out later than the
standard departure time of the hotel.
LB - LIGHT BAGGAGE - The guest occupying the
room does not have large luggage.
LOCK-OUT - the occupied room has been locked
which disallows the guest to re-enter until he or
she comes into contact with hotel staff to clarify
his or her status.
NB - NO BAGGAGE - The guest occupying the
room does not have any baggage.
NNS - NO NEED SERVICE - A guest requested a
"no service" for the room.
NS - NO SHOWROOM is reserved but not used
or the reservation has been canceled.
OCC - OCCUPIED - A guest is currently occupying
the room.
room and it has already been cleaned by the
room attendant.
OD - OCCUPIED DIRTY - A guest is occupying the
room and it has not been cleaned by the room
attendant yet.
ON-CHARGE - The guest has departed, but the
room has not been cleaned and is not ready for
new occupants.
000 - OUT OF ORDER - rooms that are not
sellable and these rooms are deducted from the
hotel's inventory. A room may be for repair
maintenance or extensive cleaning.
OOS - OUT OF SERVICE - a temporary blocking
and maybe a small maintenance. This room is
still in the Inventory.
PRE-REGISTER - a guest has booked a room
earlier for an early morning arrival.
SR - SERVICE REFUSED - Guest refused to clean
the room.
SKIPPER - The guest has left the hotel without
making arrangements to settle his/her account.
SO - SLEPT-OUT - a guest is registered to the
room, but the bed has not been used.
STAY-OVER - The guest is not expected to check
out and will remain for at least one more night.
VC - VACANT CLEAN - The room has been
cleaned and inspected and is ready for the
arriving guest.
VCI - VACANT, CLEANED AND INSPECTED- Room
is Vacant, Cleaned and Inspected by the
Housekeeping Supervisor.
VD - VACANT DIRTY - The room is vacant but has
not yet been cleaned.
VR- VACANT READY - The room is vacant,
already made up, checked, and ready to sell.
CLEANING TOOLS AND EQUIPMENTS
 DUSTER materials for dusters are made
of soft cotton, flannel, or artificial
feathers. But the best material for
dusters is the ostrich-down feathers
because it attracts dust. Dusters are
used for removing dust and for wiping
various surfaces.
 DUST PAN used to collect dust and dirt
with a help of a broom Dustpans are
made of either plastic materials or
metal, which must be cleaned after use
before storage
 MOP useful tools in wiping dirt and dust
from the floor. Mops are usually made
of thick, loosely woven cloth. After use,
mops should be washed with soap and
water and squeezed to dry. Mops come
in various sizes for specific purposes,
below are examples of maps.
 BROOM A broom is one of the most
reliable tools you can use to clean your
floors. They're especially great at
picking up fine dust, hair, and dirt
before you mop, but they're also ideal
for sweeping up any debris that's too
big for your vacuum to handle
 BRUSHES designed to remove dry, wet
and or ingrained dust and dirt from hard
or soft surfaces.
 Toilet brush is used for cleaning
bidets and toilet bowl.
 Sink brush is used for
unclogging sink
 Scrub brush is for cleaning
sturdy dirt from floors and walls
 Carpet hand brush is an
alternative for vacuum in
cleaning the carpet.
 Cane hairbrush is a soft nylon
brush used to prevent damage
to cane surfaces
 Soft hand brush goes with a
dust pan and is used to collect
dust. wall brush is a soft brush
with long handles to clean hard
to reach walls
 Soft hand brush
 Feather brush is used to clean
delicate surfaces like
lampshades, televisions etc
 Carpet hand brush
 BUCKET OR PAILS used for holding
water or detergent while cleaning
 GARBAGE BINS are available in plastic
with lid, to hold gathered garbage and
trash while cleaning
 CADDY BASKET used to hold small tools
and chemical while cleaning
 SQUEGEE used to gather water while
cleaning window glasses
CLEANING MATERIALS AND CHEMICAL AGENTS
 ALL PURPOSE SPRAY
 DISINFECTANT
 CREAM CLEANSER
 BLEACH
 POLISH
 DETERGENT
 GLASS CLEANSER
 ABRASIVES
 POLISHING CLOTH
 MAIDS CART OR TROLLEY - giant tool
box where all supplies needed are
placed
HOUSEKEEPING PERSONNEL
1. Executive Housekeeper – Director of
housekeeping, maintenance, and
aesthetic upkeep of the hotel. Inspect
assigned areas to ensure standards are
met. Overseeing his/her personnel.
 Serving as the representative of the
department during top management
meetings; and ensuring all resources are
effectively utilized.
2. Assistant Executive –Assists the
housekeeping manager and inspects the
room for cleanliness. Assistant
Housekeeper - the head of a given shift
3. Secretary / Coordinator – provides
office services by implementing
administrative systems, and procedures,
and maintaining suggestion programs.
4. Hotel Florists – Design and create the
arrangements of flowers in wreaths,
bouquets, vases, and centerpiece
elements.
5. Room Supervisor – responsible for
seeing that the crews of attendants
 accomplished their assignments
properly.
6. Floor Supervisor – supervising room
attendants to deliver excellent guest
satisfaction and experience. On time to
time, basis may also be required to
assist the housekeeping manager in
various activities.
7. Room Attendant (Room Boy or Maid) –
the most important position in the hotel
housekeeping department.
 also called chambermaids
8. Control Desk Supervisor - Housekeeping
control desk is considered as the main
communication center of the
housekeeping department.
9. Minibar Attendant / Runner – they are
the ones maintaining proper product
levels, spot checking-in room minibars
including inventory-consumed items,
posting/billing of items consumed to
guests’ bills, and completing
consumption reports daily.
10. Public Area Supervisor – responsible for
the cleanliness of hotel public areas
including hotel exteriors.
 -Responsible for ensuring that the
public area attendants or housemen are
doing their job
11. Public Area Attendant – promotes a
positive image of the property to guests
and must be pleasant and friendly to be
able to address guest requests and
problems.
12.Gardener – has the skills to maintain the
garden’s design, planting flowers and other
plants, weeding, pruning, grafting, removal of standards. Picking up dirty clothes and returning
dead flowers, and tending garden compost. laundry to rooms.
13. Pest Control Technician – giving the 23. LAUNDRY SUPERVISOR - responsible for
establishment free from pests. ensuring that laundry attendants are doing the
jobwashing, drying, folding, and pressing items
14. Ground and Maintenance Crew/Utility –
properly.
Clean the public areas outside the hotel.
24. Houseman / House Attendant – Clean
15. Laundry Manager – Direct laundry and
carpets, wash walls, remove trash, and
uniform personnel to ensure a consistent supply
recycling, and care for floors and high and hard-
of clean, neat, and quality linens and uniforms.
to-reach areas.
16. Linen Supervisor – Assist the laundry
25. Night Supervisor – responsible and
manager in his day-to-day duties. Ensure that
accountable at night for smooth housekeeping
linen and uniforms are properly stored and
to handle any aspect of housekeeping at night.
recorded.
26. Linen-Room Supervisor – responsible for the
17. Linen attendant – ensures the delivery of
acquisition, storage, issuance, and cleanliness of
clean uniforms, towels, and linens to clients.
linen. A huge task is to keep track of all linen
18. Seamstress – a woman who makes her living types.
in the sewing trade, or a female version of a
 responsible in coordinating the
tailor.
exchange of soiled linen for clean ones.
19. Laundry Washer – sorting items and
27. Clerical staff – answering phone calls and
checking for stains, loading items into a
relying on messages, assisting with other
machine, and finishing by drying, folding, and
matters regarding office operations, supplies,
packing.
and cost control.
20. Feeder / Folder – responsible for feeding
28. UNIFORM ROOM SUPERVISORS - The major
washed linens and napkins into an ironer or
responsibilities of a uniform room supervisor
folder.
include keeping all uniform in safe conditions
21. Steamer / Presser – Press articles to remove and to issue laundered uniforms to hotel staff
wrinkles, flatten seams, and give shape by using
29. LAUNDRY AND LINEN ROOM ATTENDANTS -
hand iron.
responsible for laundering linens, towels,
22. Laundry Valet Runner – responsible for napkins
performing the following tasks to higher
30. TAILOR OR UPHOLSTERERS - employed on-
site
SKILLS OF A GOOD HOUSEKEEPER
NTERPERSONAL AND INTRAPERSONAL SKILLS
OF A GOOD HOUSEKEEPER - According to
Stephen Fiore a professor on University of
Central Florida, two skills have long been
recognized as important factors to be successful
in school or workplace
INTERPERSONAL
 Ability to manage conflict
 Ability to solve problems
 Ability to communicate early
 Ability to listen
 Demonstrate responsibly
 Being accountable for your actions
 Showing appreciation
 Flexibility
INTRAPERSONAL SKILL
 Adaptability
 Self-awareness
 Self management or self development
 Relationship development
 Social Awareness
1. Services - refer to the ability to perform
particular task and duties according to the
standard of performance expected in the work
place.
2. Knowledge - identifies what a person needs
to know to perform the work in an informed
and effective manner.
3. Skills - describe the application of knowledge
to situations where understanding of the lesson
converted into a workplace outcome.
4. Attitude - describes the founding reasons
behind the need for certain knowledge or why
skills are performed in a specific manner.
5. Laundry - items that should be washed which
consist of clothing and linen.
6. Packing - process of packaging and labeling
the items to ensure that it will not be lost.
7. Unpacking - removing the content from the
suitcase or luggage to be arranged properly in
the storage area.
8. Storing - setting aside or placing the item to
the proper area, packed and reserved for future
use.
9. Darning - sewing technique, done manually,
for repairing holes and worn areas in fabric
using a needle and thread.
10. Mending - just like darning, mending is the
simplest form of repairing through back and
forth running stich across the hole.
CLASSIFICATION OF HOTEL GUEST
1. VIP - VERY IMPORTANT PERSON - renowned
guest or high-ranking official.
2. VVIP - VERY VIP - a highly renowned person
who deserves extraordinary treatment.
3. FREE INDEPENDENT TRAVELERS or FOREIGN
INDIVIDUAL TOURISTS (FIT) - tourists or
travelers traveling alone, no join in any other
groups.
4. JOINER - person joining another guest in the
same room.
BATHROOM CLEANING PROCEDURES
1. Collect all used towels in the bathroom.
2. Clean first the bathroom walls.
3. Clean the shower, bathtub, and shower
curtains. Remove all dirt, spots, and
stains.
4. Clean and sanitize the toilet bowl.
5. Disinfect the toilet bowl seat.
6. Clean the bathroom mirror.
7. Scrub the faucet and lavatory sink. See
to it that all soap residues, dirt and soils
are removed.
8. Wash the drinking glasses and put them
back in to place.
9. Replenish the bathroom amenities.
10. Mop and dry the floors. Take one last
look all over the toilet and bathroom
before leaving.
CHARACTERISTICS AND CLEANING METHODS
1. Prepare the trolley.
2. Knock 2-3 times and identify
“Housekeeping” before entering the
room.
3. Switch off the air conditioner and
draw back curtains to allow light to
enter.
4. Empty the trash bins from bedroom
to bathroom.
5. Start with the bathroom. Pour
cleaning disinfectant solution into the
toilet bowl and leave for 5 minutes.
6. Clean the shower area.

7. Clean the toilet bowl, and leave the
seat down.
8. Clean the sink. Wash glasses and
ashtrays, and clean the mirror.
9. Replenish all the bathroom
amenities, logos always facing the
guests.
10. Clean bathroom floors.
11. Clean the bedroom. Remove
discarded items, do the wiping, dusting,
and cleaning of furniture. Replenish
room amenities.
12. Make the bed. Place breakfast
menu.
13. Proceed to the closet. Check the
robes, laundry bags, and hangers should
contain 6 hangers.
14. Check the room at once to ensure
all is set to hotel standards.
15. Vacuum from the back of the room
toward the door as you go out.
TYPES OF FLOORS
HARD FLOORS - they are called "hard" bcoz they
are tough and not easily pierced. They are called
underfoot.
A. MARBLE - comes mainly from quarries in
Rizal, Bulacan, Mindoro, and Romblon. It comes
in a wide variety of colors, sheen, and patterns
formed by veins or clouds.
B. MIXES - come in granolithic, terrazzo,
ceramic, tile, terra cotta, brick, concrete, and
pebble washout.
C. TERRAZZO and GRANOLITHIC - have the same
composition as mixes (marble chips and white
cement, compressed and thick slab ground that
is polished to a very smooth finish)
D. CERAMIC TILE - is baked clay that comes
unglazed or with high glaze.
E. TERRA COTTA - is hard-baked clay tile in
reddish or red-yellow colers
F. CEMENTED OR CONCRETE - the floor is a
mixture of sand and cement with gravel, broken
stone, and or other similar elements.
G. PEBBLE WASHOUT - is a mixture of river
stones and cement. The color depends on the
coler. of the stones used in the mixture and the
cement.
Daily Maintenance:
Sweeping, Vacuuming, Damp mopping as
needed Stripping and Finishing - periodically,
Brushing with a push brush, Wet mopping
RESILIENT FLOORS- man-made and they are
manufactured out of elements produced by
chemical processes. They are elastic and
buoyant underfoot. Usually used in utility areas
such as the kitchen and laundry room.
A. LINOLEUM - is a mixture of solidified oil,
gums, and pigments. It comes in attractive
patterns, floral and abstract.
B. VINYL - made of plastic.
C. ASPHALT TILE- is a mixture of asbestos fiber,
resin, and asphalt. It can be laid directly over
concrete foundation slabs or basement floors.
D. RUBBER TILE - originally, natural rubbers are
used in making tile. Today synthetic rubber is
used.
Daily Maintenance:
Sweeping, Damp mopping, Spray buffing and
polishing as needed, Vacuuming corners
WOOD PARQUET FLOORS - made from
interlocking hardwood planks. Stylish, durable,
and sustainable.
Daily Maintenance:
Sanding - initial application, Sweeping, Spray
buffing/polishing if needed, Vacuuming of
corners, Dust mopping
CARPETED FLOORS - are made of fibers.
They need special attention. Carpet provides
safety first, sound reduction, and offers warmth
and insulation.
Daily Maintenance:
Vacuuming, Shampooing - when heavily soiled,
Extraction - for heavily soiled carpets needing
extraction.