GREETING STANDARD AND INTRODUCTION

Why we must learn English?

The barriers of communicating in English
 Definition of Hospitality

hos·pi·tal·ity
[hɒspɪˈtalɪti]

It is the act of being friendly and welcoming to guests or

visitors.

The word ‘hospitality’ comes from the Latin word

‘hospes’ meaning ‘guest’, ‘visitor’ or ‘stranger
Greeting the guest…
• I will greet a guest or visitor with warmest smile.
• When all staff are engaged in service activities, a guest is
acknowledged within 20 seconds.
Using Guest’s Name
• I will use the guest’s
name when known.
1. “Good morning, Mr. Remko!”
2. “Have a safe trip, Mrs.
Khendy.”
3. “Enjoy your dinner, Ms.
Christina.”
• I will offer assistance help
without being asked.
1. “Excuse me, Sir. May I help you?”
2. “Would you like me to call a taxi for
you, Ms. Ade?”
3. “Let me help you with the bags, Mrs.
Ika.”
Breaking the ice
• Asking questions with
short answers 1. “How are you doing?”
2. “ How was your flight?”
3. “Did you enjoy it?.”

• Responding to questions

1. “I’m good thank you, and

you?”
2. “Not so bad”
3. “ It was okay”
Introducing yourself
• Name, title and company Hello, My name’s Rina and
I’m a training coordinator at
Sahid Politeknik. Nice to
meet you.

My name’s Feny and I

currently work in the human
resource department at
Sahid Politeknik. Nice to
meet you
Breaking the ice
• Asking questions with
short answers 1. “How are you?”
2. “ How was your flight?”
3. “Is this your first time to
Indonesia?”

• Responding to questions
1. “I’m good thank you, and
you?”
2. “ It was okay”
4. “yes/no, …”
Asking about job
• What do you do?
• What do you do for a I’m a banker
living? I’m an accountant
I’m a staff
• Where do you work?
I work at a bank
I work at a college
I work at a hotel
Asking about job
• How long have you been “I’ve been working for…
working in the company? 2 years
About 2 months
More than 1 year
Leave taking & goodbye
• See you! See you
• See you soon! See you soon
• See you later! See you later
• Good night! Good night
Thank You!
“A smile is a curve that sets everything straight.”
(Phyllis Diller, Comedian)