Genesis: Good morning, this is Genesis from Mueblocol. S.L. How may help you?

Nada: Good morning, I’m Nada. Can I speak to Ms. Nayra from the accountment department?

Genesis: Could you spell that for me please. Hold the line. I’ll put you through.

Nada: Of course, N-A-D-A, B-E-N

Genesis: I’m sorry, Ms. Nayra is not in the office right now. May I take the message?

Nada: Yes, I’m calling become, the is an invoice number 5852. You sent me 10 tables instead of
5 tables. But I want to ask her something about it. Could you tell his to call me back as soon as
possible.

Genesis: Sure, don’t worry, I’ll tell her. Could you tell me your phone, please.

Nada: Yes, 6-9-7-7-4-5-5-2-5

Genesis: Okey, thank you

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Genesis: Good morning Ms. Nayra

Ms. Nayra: Hello Genesis. What’s wrong?

Genesis: Nada Ben has called, and she told me that there was an error on invoice number
5852. We had sent her 10 tables instead of 5 tables. And she wanted to ask something about it.
Could you call her as soon as possible?

Ms. Nayra: Ok, I will call her back. Thank you.

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Ms. Nayra: Good morning, Nada Ben. This is Ms. Nayra from the accountment department.
Your invoice number 5852 has been resolved.

Nada: Okey, thank you very much.