Assignment 2 Mingming Peng

Step 1: Selecting compensable factors

Compensable
factor Definition Justification
Student Service Center requires understanding of
Computer Knowledge in computer using software for database analysis such as CRM
Knowledge software and interpreting the data
Organizational skill is a compensable factor for
student service jobs because there are many
Ability to plan and academic or financial program need to be update
coordinate workload, and develop. Most programs as the keys to achieve
manage time to be BEST university thus meeting the students’ needs,
Organizational skill efficiency being efficient is very important.
Interpersonal skill is required since student service
center needs an individual to be a negotiator, a
liaison and a spoke person. And building and
Ability to establish and maintaining relationship with students, public and
maintain relationship with other departments to promote communication and
Interpersonal skill others transmit information or policies.
The degree of relevance, Working experiences is a compensable factor
periods and expertise of because all of the three jobs requires insight and
Work experiences the work expertise of combining different area

Step 2: Scaling compensable factors

Compensable factor Scale (3 to 5 levels)

1. Understand basic principles and practices of computer software
Computer Knowledge 2. Interpret the data to delivery useful information and in-depth sight
3. Provide feasible solutions to solve academic and financial problems by IT
1.Basicly finish the project on due day and allocated work properly not so
much workload
2. Not only finish the project on due day but handle lots of situations of
Organizational skill
students services center
3. Can accomplish the project before deadline, solve complains fast and
provide further solutions and training which is multi-tasks
1. Basic daily communication with students and employee within department
Interpersonal skill 2. Can communication with out of authority efficiently and friendly
3. Can transmit policies and information to students and public and facilitate
further partnership and negotiate with public without any dispute proactively
1. Having relevant experiences either by training or actual working
2. Having extensive relevant experience cover many basic functions of student
Work experiences center
3. Having at least 5 years relevant experiences in high level education
environment and demonstrated experiences in management for more
complex functions

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 Assignment 2 Mingming Peng

Step 3: Weighting compensable factors

Compensable factor Weight

Computer Knowledge 20%
Organizational skill 30%
Interpersonal skill 40%
Education and Work
experiences 10%

Justification:
- Given the nature of student service center work, interpersonal skill is the most important factor because
working for students service center requires to deal with many stakeholders especially the students. And
maintaining a good relationship with public and students can help with achieving the BEST university with
excellent academic program and social responsibility. Therefore, I gave 40% of weight which is the highest.

- Organization skill is given the second highest weight (30%) because as we desire to promote the BEST
university, we wants to improve our academic field, financial parts and operation area, which require every
employee of students service center to be efficient without delay the whole process of the project. And most
of programs has time limitation, and students services center is busy all the time. Thus, it need employees
be very self-management and can schedule his or her agenda more effective to compete with other
universities.

- computer knowledge is given 20% of weight because most tasks need computers as assistant and as such a
large university, most files and records are reserve in university’s database in order to managed and retrieve
to interpret the data and provide information for strategy but it is not necessary since most students’ inquiry
can be solved by paper documents.

- Work experiences is given 10% of weight. Although it is important, it receives lowest weight because the
working experiences can be cumulative and increased during the working. And some individuals who even
has lots of working experiences but cannot adapt the changing environment and deal with different
situations in student services center.

Step 4: Point allocation summary table

Maximum (total
Compensable factor 1000) Degree 1 Degree 2 Degree 3 Weight
Computer Knowledge 200 50 150 200 20%
Organizational skill 300 100 200 300 30%
Interpersonal skill 400 120 250 400 40%
Education and Work
100 30 60 100
experiences 10%

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 Assignment 2 Mingming Peng

Step 5: Applying the system

Enrolment and Record Officer: 430 points

Compensable Degree Degre Degree

factor 1 e2 3 Weight Justification
Computer Relatively simple knowledge of using computer
50 150 200
Knowledge 20% software such as Office Word Processing
Organizational Not required much organizational skill based
100 200 300
skill 30% on less workload and high routines of tasks
Interpersonal Need relative high quality contact with
120 250 400
skill 40% stakeholders and communicate friendly
Education and
Work 30 60 100 Not need very expertise insight but still require
experiences 10% basic education and work background
Senior Manager: 910 points
Compensable Degree Degree Degree
factor 1 2 3 Weight Justification
Have expertise in using database software and
Computer interpret the data to check whether
50 150 200
Knowledge compliance with legislations and university’s
20% needs
Handle the workload as solving various
Organizational
100 200 300 problems, to create policies or allocating works
skill
30% within limited time efficiently
Proactively build and maintain relationship
Interpersonal
30 250 400 with stakeholders and build connect with wider
skill
40% community
Education and
Work 70 60 100 Relative extensive expertise work experiences
experiences 10% related to the whole student center functions

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 Assignment 2 Mingming Peng

Deputy Director: 950 points

Compensable Degree Degree Degree
factor 1 2 3 Weight Justification
Have expertise in using various student
Computer software system and interpret the data to
50 150 200
Knowledge support services and needs of university
20% operation
Have self-agenda to conduct various tasks
Organizational
100 200 300 efficiently within limited time such as training
skill
30% and evaluating performance
Proactively understanding, build and maintain
Interpersonal
120 250 400 relationship to wider community with different
skill
40% culture
Education and Have at least five year work experiences with
Work 30 60 100 high level expertise of complicated
experiences 10% management functions