Profile

Experienced and skillful in the field of sales and customer service and acquired many
skills that qualify me to work in call centers and banks. I want to take on a challenging
Ashraf Ragab position that can enhance my knowledge and skills.

Elhariri
Employment History
CUSTOMER SERVICE AND SALES Retail sales specialist and customer service representative, Vodafone
AGENT
Egypt, Mahmudiyah
JUNE 2022 — PRESENT

Details • Provide excellent customer service and achieved a high rate of client
Damanhour satisfaction and retention.
Beheira, 22511 • Work to ensure quality service and addressed and resolve all customer issues.

Egypt • Develop and implement sales plans to expand customer base and increase

01012002028 customer retention.

ashrafhariri96@gmail.com Account Assistant manager, TATA Branches, Damanhur

JUNE 2022 — MARCH 2023
N AT I O N A L I T Y
• Provided optimal assistance to the General Manager and handled a variety of
Egyptian
tasks.
DRIVING LICENSE
Salesman, TATA Branches, Damanhur
Yes
FEBRUARY 2016 — JANUARY 2021

D AT E / P L A C E O F B I R T H • Settled any customer disputes in a professional and pleasant manner.

29/12/1998 • Worked to ensure a neat and attractive sales environment, and assisted in the
Damanhur setup of visual displays.
• Helped to increase customer return rates by providing excellent customer
service at all times.
Links
LINKEDIN

Facebook
Education
Good, Graduated From Faculty Of Arts Department of Oriental Languages,
Skills specializing in Hebrew, Damanhur University, Damanhur
Leadership and Teamwork O C T O B E R 2 0 1 6 — M AY 2 0 2 0

Critical thinking and problem

solving

Creativity
Courses
Ability to Multitask
International computer driving license (ICDL), Damanhour Public Library
Fast Learner
NOVEMBER 2019 — JANUARY 2020

Computer Skills
Hebrew language, The Institute of Armed Forces
Ability to Work Under Pressure
JUNE 2019 — DECEMBER 2019

Customer Service
English, European Institute
Communication Skills
SEPTEMBER 2020 — FEBRUARY 2021

Human development , European Institute

SEPTEMBER 2020 — FEBRUARY 2021
Languages Extra-curricular activities
Arabic
Participant at life makers association Damanhour university, Life Makers,-
Damanhour
English
JANUARY 2017 — JUNE 2017

Hebrew
Part of the acting team at the University Theater, the University Theater,
Damanhur
O C T O B E R 2 0 1 7 — M AY 2 0 1 9

Member of Enactus Damanhur presentation committee, Enactus,

Damanhour
J A N U A R Y 2 0 1 8 — M AY 2 0 1 8

References
Sofian (Express manager) from Vodafone Egypt
01005009202

Kareem (Area manager) from Vodafone Egypt

01093939408

Mohamed Hamza (Team leader) from Vodafone Egypt

01016975003

Salem Ali (Agent) from Vodafone Egypt

01005176780