HEO
P EXPERIENCE
SUMMARY
5 years of experience in
customer service as a store
market manager
Highly proficient in
Management of software from
MS like Excell, Word, Project,
and Outlook.
1 year of experience as a
cross-sales expert through
the phone.
1 year and a half of
experience in customer
service through the phone
Management of civil
engineering software like
SAP2000, ETABS, AutoCAD,
AutoCIVIL3D
English level C1
REFERENCES
ASURION JESUS LORDUY /DIRECT
BOSS +573507938124 24/7
24-7 INTOUCH KEVIN PINZON/
DIRECT BOSS +573004602423
HAIR ESTEBAN ORTIZ
SALES EXPERT /CUSTOMER CARE REPRESENTATIVE • ASURION
• 14/01/2022 – 01/01/2023
I was in charge of providing customer service for the insurance
program the customers had in their connected devices with
communications companies like Verizon, and AT&T, among
others.
The service could be the repair or the replacement of the
connected device as well as resolving any kind of doubt about the
product. Completed the customer service task, there was the sale
a process where the goal was to extend the coverage they had for
their home-eligible devices
CUSTOMER SERVICE REPRESENTATIVE • 24/7 INTOUCH •
06/07/2021 – 17/12/2021
I performed as a customer service representative in the Campain The
Childrens Place where I was in charge of assisting the customers with their
purchases made online, as well as returning products and the way to return
them, providing a refund in a few cases, and if some specific cases needed,
the other task to do was to provide compensations for any mistake in the
process
ACADEMIC TRAINING
CIVIL ENGIENEER •24/02/2023 • UNIVERSIDAD SANTO TOMAS
CERTIFICATE IN AUDIT AND MANAGE CIVIL WORKS
SPECIALIST IN CONSTRUCTION PATHOLOGY • IN PROGRESS •
UNIVERSIDAD SANTO TOMAS
 HEO HAIR ESTEBAN ORTIZ

P
AUTOSERVICIO PACANDE
HYS SONIA PINZÓN/ DIRECT
BOSS +573114513407