Jaya Badiganta

Email id - jaya.potnuru@gmail.com
Mobile Number: +91 9059484081

Synopsis
Customer Service Professional, Over 17 years work experience, resourceful, committed,
effective and efficient.
Highly self-driven, motivated, customer-centric, team leader with a creative and divergent
approach. Adept
at planning, implementing quality parameters and guidelines.

Awards & Achievements

Secured the National Scholarship from K.C.MAHINDRA Educational Trust.

Came 1st and 2nd in the Belfast Barista Championship in last 2 years
Achieved 5 times in a row 100% for Mystery customer programmes
Got recognition from C.E.O of Walmart as upcoming Team Lead of Vizag Store

Training Course

 Health and food safety training,, Fire safety training, Financial advantage/LYNX – Stock
management
 Basic Barista and Sr. Barista course and nominated for Head Barista Course
 KRONOS, FALCON, FOX, FTX Intermediate (Customer Service programme)
 Pathfinder programme and ongoing Discovery Programme
 Training Foundation, Coaching Foundation, Developing Talent intermediate, Managing People
 Foundation
 HIPPA Certified

Experience
IPMG (Inland Psychiatric Medical Group) INDIA LLP
Corporate Trainer April’2023 – Till Date

 Training the new Joiners based on the individual department

 Training on Voice(Inbound/Outbound) & Verification process
 Ensure the compliance of the company’s employees to cooperate with standards and
procedures during training sessions
 Provide support and mentoring for new employees while conducting an evaluation and
identifying sections where improvements are needed
 Keep attendance and other records track
 Observing the daily operations of the employees during training
 Monitoring all calls quality and providing feed back to the respective TL/Manager
 Maintaining company standards and policies.
 Handover the employees to respective departments once training is completed.
Intelmor LLP-Deliverease App
Client Centre of Excellence Manager Sep’2020 – Sep’2022

 Team handling, training new joiners, supporting both Marketing, Vendors & Customer
care
Maintaining high performance levels for service-related processes, and implementing
 Improvement activities wherever necessary
 Building strong relationships with teams & vendors for smooth running of business
Price updating in CMS,vendor calls, attending customer calls etc
 Regularly checking the app and updating through CMS
 Reviewing Customer feedback from Play store, App store and reverting back on it
 Job posting in Facebook and recruiting candidates
 Preparing daily and monthly reports if needed
 Engaging in all Festival Marketing activities and verifying the outcome
 Monitoring VOC team progress through Agent Call reports

Part time work experience with both IT & Non IT recruitment process since
Sep’2021- till Date
Wal-Mart India Pvt. Ltd
TL Membership & Marketing Dec’17 – Feb’19

 Driving the team to do new Membership sign up in the Market

 Looking after the Quality checks of the Sign up’s and entry in M-Tracks
 Proper Filing of the Documentation as per the Privacy Policy
 Verifying all the License’s required to do Membership/Renewals as per the Standards
given
 Issuance of Membership card to members and the inventory of the Stock received
 Execution of all promotional activities given by H.O and implementing them in Store
 Conducting Bus Activities for members
Celebrating In store, Member Engagement activities & seasonal activities
Responsible for all In store Signage, Space selling’s & Pole Kiosks and Brandings

Victor Express Line

Co-Ordinator March’16- Nov’17

 Responding to Shippers/Liners and providing required information

 Providing routing, shipping instructions, vessel schedules and arrival timings at the
destination
 ports
 Preparing quotes according to material, weights and types of containers for
transportation
 and negotiating rates with suppliers
 Preparing invoices ensuring shipping costs and preparing tariff for customer part
 Looking after Documentation part and Customs clearance
 Analyzing data and preparing daily & monthly reports accordingly in MIBIZ software
Unique Soft Pro(I) Pvt.Ltd
Team Lead March’13 – March’15

Project: U.K. banking survey

 Training the team with the new Process and barging their calls to the standards
 Managing Quality by bringing awareness within the employees, according to standards
and
 procedures set by the client
 Leads Management and other technical functionalities
 Generating Daily and weekly reports at the end of the shift
 Motivating the team to reach the specified targets
 Stretching targets accordingly in between the teams and achieving them
 Follow up with the clients regarding the Calling lists.

Select Service Partner (SSP UK)

Customer Service Assistant, Production unit Feb ’09 – Nov ’12

 Production Planning - all units

 Hygiene, Stock Transfers and Wastage Management
 LYNX Stock management – Weekly reports, plans and check
 Team Leader, Cafe Ritazza,Cafe Bar , Lagan Bar , Strangford Kitchen and Grill
 Used KRONOS, LYNX and FALCON for Operations and Management
 Management Control Audit, Shift Planner , and Customer Service , Coffee checks and
 Trainings
 Interviews and selection process, trained new staff, using HR-Tracker
 Internal and Global Audits - 85%
 Cross-Functional Responsibilities, Marketing and Sales Initiatives

Extra Mile

Café-Bar - Managed single-handedly – 6 months

Strangford Kitchen & Grill - Team Leader - 5 months
Café Ritazza , Cafe Bar – Asst.Manager (Discovery Programme) – 10 months

 Subway - Shift leader, 7 months

FrankFinn Institute of Air-Hostess Training, Visakhapatnam

Customer Interface Officer and Sr.Counselor Dec’06- Oct’08

 Handling telephonic calls, collecting Data, Participated in Marketing Activities.

 Conducting presentation , Enrolling students through selection process
 Launching the batches and conducting induction classes.
 Daily grooming check, maintaining weekly and monthly analysis reports.
Previous work Experience Aug’03 to Dec’06

 Worked with small scale Industries like Varun Motors, A.P.S.R.T.C and V.S.E.Z.

PROFESSIONAL QUALIFICATIONS

 3 yr. Diploma Course in Mechanical Engineering from Govt. Polytechnic–

Visakhapatnam.(INDIA)
 S.S.C. from St. Mary’s Anglo Indian High School – Visakhapatnam.(India)

Computer Skills

 Proficient in working under a computerized environment with basic skills in MS Office

(MS Word, MS Excel &
 PowerPoint) and Internet Applications.
 Worked with designing tools(AutoCAD and Catia)
 Tally ERP 9 ( Accounting Software)

PERSONAL DETAILS

Date of Birth: 10th August 1984

Nationality: Indian
Languages: English, Hindi, Telugu
Passport Number: T2650540
Current Location: Visakhapatnam, India

(B. Jaya)