WORK EXPERIENCE

Senior Associate - Client Servicing 2021 - Present

Goodera
I am currently working as a Senior Associate client servicing.

* I handle overall customer support via emails and chats.

As Goodera is a Virtual and in person volunteering platform hence I go ahead with all the
operation part too; as in:
* Event creation
* Checking and closing the Registration part
* Emailing the participants with the necessary info/docs etc.
* Scheduling/Rescheduling events.
SUMAIYA. M *Pre event creation
Senior Associate Client Servicing
I am more into operations and interested in Marketing and hence looking for the same.
Ko r a l u r, W h i te f i e l d , B a n g a l o re -
560067 Customer Support Representative 2019 - 2021
s u m a i ya . sye d i s m a i l 2 0 0 0 @ g m a i l .c o m Genisys Group
7760324133 I have worked as a Customer Support Representative at Genisys Group, As in Puma
customer support.
1 9 /0 1 /2 0 0 0
* Worked in E - commerce
OBJECTIVE
* Worked in voice and non voice process.
Obtain a challenging leadership
p o s i t i o n a p p ly i n g c re a t i ve p ro b l e m * Have handled customer queries via calls and e-mails.
s o lv i n g a n d l e a n m a n a g e m e n t
s k i l l s w i t h a g row i n g c o m p a ny to * Have handled Escalation calls on behalf of the Team lead.
a c h i eve o p t i m u m u t i l i z a t i o n of i t s
re s o u rc e s a n d m a x i m u m p rof i t s . * 1.3 years of experience as a CSR.
E D U C AT I O N
LANGUAGE
BBA - Marketing 2021 - Present
Jain University
English     
2nd PUC - Commerce 2016 - 2018
Kannada      Ujjwal Vidyalaya
Grades - 67%
Hindi     
SSLC 2005 - 2016
Urdu      Royal English High School
Grades - 76%
SKILLS
SOCIAL
Positive Attitude      LinkedIn: www.linkedin.com/in/sumaiya-m-8b07a1240

Problem Solving     
Team Management     
Typing     
Leadership     

INTEREST
Re a d i n g b o o k s , Me d i t a t i o n ,
L i s te n i n g to M u s i c