Dear Company Director,

I am writing to express my dissatisfaction with the gift I recently ordered from your company.

Firstly, the figure was damaged and had a crack in it. The package was not packed enough. The figure
was transported in the most awful conditions.

What is more, the message engraved on the figure was not the one I had chosen. The message was
supposed to be "I love you with all my heart". Instead, I got the message "Always yours".

To make matters worse, the item was delivered three weeks after the date I placed the order and not
within ten days as advertised. As a result, it arrived long after the occasion for which I purchased it.

As you can imagine, I am very disappointed. I insist on a full refund and an apology for the
inconvenience caused. I await your reply.

Yours sincerely,

Giuglea Emy