Hundreds of global brands trust eGain to automate customer engagement and empower employees in a

digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do
but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Position: Pre-Sales Solutions Consultant

Location: Berlin, Munich, or Frankfurt

Job Summary:
The Pre-Sales Consultant focuses on demonstrating how eGain solutions benefit German organizations.
Responsibilities include requirements gathering, demos, proposal responses, architecture design, and
pilot runs. Additionally, they provide sales support to Direct Sales, Partners, and CSM teams. This role
requires fluency in German and proficiency in English. The team currently comprises 5 members,
collaborating with various teams and engaging with both prospects and existing customers. The position
is open to candidates based in Germany or the UK.

Duties/Responsibilities:
The role of the Pre-Sales Consultant is made up of two areas:
• The first is to provide support for the Sales organisation during the Sales Process. This will include:
o Product demonstrations and presentations to prospects.
o Responding to requests for proposals.
o Understanding the prospects business requirements and creating custom demonstrations
that show the value of the eGain proposition.

• The second area is to maintain a technical relationship with existing customers and provide them
with agreed areas of support to maximise the sales potential of that customer.

Education and Experience:

• Previous Pre-Sales Experience in a Solution Selling environment.
• Previous experience working for a competitor in a similar position would be a strong advantage.
• Strong communication skills (written & verbal), including excellent presentation and product
demonstration skills to both internal and external audiences.
• Ability to build relationships with business and technical contacts at all levels in client
organisations
• Ability to work in the UK and travel throughout Europe easily, with short notice and, potentially,
worldwide to meet the needs of the business
• German speaking with a high degree of English proficiency.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)
• Aptitude section
• Functional section

Step 2: Panel interview (max 60 minutes)

Next Step
Email your resumé to achille@egain.com with the position title “Pre-Sales Solutions Consultant” in the
email subject.