Persona Name Miranda

Picture

48 years old
Female - generation X (Australia Bureau of Statistics, 2021)
Demographics
Located in Indooroopilly
Married with one daughter
Family-and-friend-centric
Personality Introverted
Responsible
Occupation: Receptionist
My jobs, skills and Skills: Customer service, Communication Skills, Teamwork, Time
interests management
Interests: Social issue, Social responsibilities, Family bonding activities,
Outdoor gathering
My needs & goals
I want to spend valuable time with my family and friends.
Needs I want to contribute to a better society.
I want to develop my self-esteem and wellbeing.
Have a happy and content life thanks to having a sense of achievement,
Goals Grow a happy relationship with family and friends
Live in a healthy and fulfilling society
Family
My social
Friends
environment
Colleagues from volunteering experiences in the past
Clients from volunteer experiences in the past
I can only see opportunities for volunteering in events only. Does that
mean I have to work with different people every time?
Why can’t I see any appreciation posts after each event? Are those sent
privately? (Mook et al., 2005)
I want to know more about the process of working as a volunteer at
My burning
Sporting Wheelies. Where can I find the footage from past workers?
questions
(Euajarusphan, 2021)
Why do they no longer use Youtube? I found the video about a client
sharing his experience in the gym really interesting.
 questions

Will the experience with this organization be as good as what my

colleagues said?
My friends recommended me to join the organization
(Volunteering QLD, 2021).
Three reasons for I want to make lives of the disabled people more content and happy by
me to engage creating opportunities for them to practice sports and get to know new
people
I want to use this opportunity as a bonding activity with my friends and
family.

I don’t feel motivated enough to join the organization

Three reasons for
me not to engage I might not get to work with similar people after each event
I want to know more about the experience of volunteering from who have
done it in the past, but I can’t find it (Euajarusphan, 2021).
I prefer working with people who I have known before rather than meeting
new people every time.
I am skeptical and want to know all the processes and activities before
My pain points
actually applying for it (Burnett & Paul, 1996).
I believe opinions from people I know or even people online more than
what the organization is advertising about (Nielsen, 2021).