To: HR department of Ulearna,

Dear Sir/Madam,

I am keenly interested in working as an employee at Ulearna.

My experience matches these responsibilities well, and I’m pleased to
submit my application. I hope you will learn more about my background and
education.
I have a bachelor’s degree in language and literature field. I spent more than
one-year teaching and many years as a call center agent, customer support
member, and Quality and development coordinator at Etisalat Afghanistan
Telecommunication Company. However, I worked in a printing press as a
computer officer and a cashier in a clinic. I have always communicated with clients
and employees about all my duties. I am a highly energetic, self-motivating person
who can work in different situations, my professional skills appear well-suited to
your organization’s requirements.

I look forward to an opportunity for an interview. Please let me know if I can

provide any further information.

Please accept this letter as my application.

You’re sincerely

Ramin Frahmand

Chelstoon, Kabul, Afghanistan

0795279273 – 0781179348

r.frahmand59@gmail.com
 Ramin Frahmand
7th District Chelstoon, Kabul Afghanistan

Mobile: +93 (0) 795 279 273 - +93(0) 781179348

Email: r.frahmand59@gmail.com

Career objective:

I am looking for a challenging work environment to become a member of a well-

disciplined, dynamic, and competent organization, that brings forth my potential
in pursuit of meaningful and productive activities as well as where my dream will
come true.

Professional Experience:

Hamdard Diagnostics Clinic, Kabul Afghanistan

April 21th -2011 up to April 30th - 2012

Cashier in the Finance department

Responsibilities:

• Register of patients in clinic record book

• Provide medicine for pharmacy and laboratory reagents and tools
• Payment of staff salaries according to contract

Mustafa Hesari Printing press and bookbinding Center

August 1st -2012 up to August 30th -2013

Designer

• Design any kind of order according to customer demands (Visit cards,

brochures, Magazine and … )
• Type of books, Magazines and …)
• Making of logos and stamps according to official license
Etisalat Afghanistan telecommunication company Kabul Afghanistan
September 10th -2013 up to 24th March- 2018

Operator in the customer care department

Responsibilities:

• Responsible for answering of customers call

• Pay attention to problems of Etisalat SIM using customers
• Report the problems to the back office and technical department
• Solving problems of customers
• Introducing new offers and promotions and acting of them

Etisalat Afghanistan Telecommunication Company Kabul Afghanistan

25th March- 2018 up to 31st July 2018

Customer support team member

Responsibilities:

• Responsible for following the technical problem of the customer’s SIM.

• Feedback to customers regarding created trouble tickets.
• Following the rules and regulations of the team and the whole company
policy.
• Reporting to the supervisor of the related department.
• Providing summary reports of performed tasks.

Etisalat Afghanistan Telecommunication Company Kabul Afghanistan

1st Aug- 2018 up to 12th Sep 2018

Team leader of TVG Company for call center project

Responsibilities:

• Providing agents as per management's required seat.

 • Scheduling of agents to different shifts as per management requirements.
• Providing the leaves track of agents.
• Reporting to both management and TVG Company.
• Making payroll at the end of the month.
• Confirming payroll with agents regarding their working hours.

Etisalat Afghanistan Telecommunication Company Kabul Afghanistan

12th Sep- 2018 (ongoing)

Quality & development coordinator

Responsibilities:

• Creating and generating daily reports of the customer care department

• Developing monthly performance
• Evaluating call records and analyzing fatal errors for development
• Investigation of CC agent mistakes
• Maintain standards for reliability and performance.
• Prepare daily activity reports for our team.
• Prepare weekly, monthly, quarterly, and yearly comparison reports of
abnormalities and performances.
• Prepare statistic reports of activity progress.
• Prepare presentations and dashboards of activities for CC management,
• Prepare data tracks for abnormalities, Performances, Mistakes, activity
records, and disciplinary actions.
• Prepare weekly operational meeting presentations.

Education:

➢ Bachelor's degree in Kabul Education University in language and literature

department (2013) Kabul, Afghanistan.
➢ 14th class graduated from Said Jamaludin Teacher Training Center (2011)
in Kabul, Afghanistan.
➢ DIT (Diploma in IT) in Parmakhtag institute of higher education.
 ➢ CIT in Afghanistan demain support from the French Republic (2009) Kabul,
Afghanistan.
➢ Graduated from Habibia High School (2009) in Kabul, Afghanistan.
➢ English language in Azraksh English and Computer Academic Center (2009)
Kabul, Afghanistan

Computer Skills:

• MS Windows
• MS Word
• MS Excel
• MS PowerPoint
• Adobe Photoshop
• Adobe Flash
• Corel Draw
• MySQL
• Hardware
• Network+
• PHP (basic)

Other Skill:

• Designing any books, logos, brusher, visit cards, Marks, and …

• Great use of the Internet for research and information.
• Video and sound editing.
• Good in software troubleshooting (disk partition, maintenance, and
upgrading)
• Ability to work as a bookbinder.

Conference/Workshop attended:

➢ Financial accounting and customer relationship in Afghanistan Holding

Group (2014) Kabul, Afghanistan.
Languages:

Dari is my native language

Pashto Fluent
English Fluent
Urdu Fair

References:

• Dr. Babrak Wali Ahmadzai specialist of orthopedics in central polyclinic.

Contact: +93 (0) 700 241 591
Email: drahmadzaiwali@gmail.com
• Ahmad Fawad Zahid Sr. Specialist in the Quality and Development team at
Etisalat Telecommunication Company.
Contact: +93 (0) 781202150
Email: AZahed@etisalat.af
• Hasibullah Osmani Supervisor in the Quality and development team at
Etisalat Telecommunication Company.
Contact: +93 (0) 781202146
Email: HOsmani@etisalat.af