Customer Care - Email Examination

Scenario 1: A client is inquiring about renting a villa.

Client’s Email:

Hi Betterhomes!

I’m moving to Dubai on the 17th of January and my wife along with 2 kids are looking to
rent a villa nearby the beach and is accessible to Sheikh Zayed Road. Kindly revert back to me with
options and prices. Thank you.

Kind regards,
Thomas Anthony

Customer Care Executive’s Response:

Hello Thomas,

Good Afternoon

Thank you for reaching out Betterhomes, May I know how many bedrooms do you prefer? Here is
our available villa’s below that suits on your requirement.

** Villa’s location and details ** Price Included and Availability

If you have any questions or concerns please feel free to contact me.

Thank you.

Best Regards,

Mel Del Rosario

Customer Care Executive
Scenario 2:

Client’s Email:

Hi Betterhomes!

I would like to speak directly with the managing director.

Regards,
Thomas Anthony

Customer Care Executive’s Response:

Hello Thomas,

Good Day

Let me check our Managing Director availability and we will get back to you as soon as possible.

Please let me know if you have any further concerns or questions so I can assist you.

Thank you.

Best Regards,

Mel Del Rosario

Customer Care Executive