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• You must be assigned to at least one role to log in. If you are not assigned to a role, you can only log in if your administrator has enabled anonymous
login.
• If you add an iFrame to your company web site in order to embed the application login, be sure that the web site HTML URL and iFrame
HTML URL are same.
• If you use Microsoft Internet Explorer, disable protection mode in the browser.
1. Enter the URL for Service Manager in a browser. The login page is displayed.
To log in with a different role, log out and then log in again with a new user role.
2. Click the Settings icon . The Configuration console is displayed in a new window.
Application settings are setup from the Configuration console by users with Administrator role. For more information, see Configuring Service
Manager.
Self Service users access the Self Service portal to report and track Incidents, submit Service Requests, and so on.
The Self Service Mobile portal is displayed in responsive user interface suitable for accessing Service Manager on mobile devices.
Service Desk console is accessed by various user roles to perform different tasks. For more information, see Using the Service Desk Console.