Texeurop (BD) Ltd.

SOP/HRM/26 Page 1 of 2
Issue 1

SUGESSION/COMPLAIN BOX
POLICY

Issue Date 19/08/2010

Revision No 00
Document No. SOP/HRM/26
Total Pages Two (02)

Signature

Written by: Manager Compliance

Review & Approved

General Manager – Operation
By:
 Texeurop (BD) Ltd.
SOP/HRM/26 Page 2 of 2
Issue 1

civgk©/Awf‡hvM ev· bxwZgvjv

Kg©‡¶‡Î Ggb A‡bK NUbv N‡U _v‡K hvi e¨vcv‡i A‡bK mgq kªwgKMb
mivmwi †Kvb Awf‡hvM Ki‡Z cv‡i bv| KZ©„c¶ me mgq Avkv K‡i Zv‡`i
kªwgKMb Kg©‡¶‡Î †h mKj mgm¨vi m¤§yLxb nq Zv Zviv Awf‡hvM ev
Dc‡`k AvKv‡i KZ©„c‡¶i wbKU Rvbv‡e| hw` cÖKv‡k¨ †KD Zv‡`i
Awf‡hvM bv Rvbv‡Z cv‡i Zv‡`i myweav‡_© cÖwZwU ev_i“‡g
Dc‡`k/Awf‡hvM e· ivLv n‡q‡Q| †h mKj kªwgKMb Zv‡`i Awf‡hvM
mivmwi Rvbv‡Z fq cvq, Zviv mK‡ji A‡MvP‡i ev_i“‡g iw¶Z ev‡· Zv‡`i
wewfbœ Awf‡hvM I civgk© Rvbv‡Z cvi‡e|

Dc‡`k/Awf‡hvM e· Gi †¶‡Î KZ©„c¶ wb‡b¥v³ bxwZgvjv Aej¤^b K‡i

_v‡K t
1| cÖwZwU ev_i“‡g GKwU K‡i Dc‡`k/Awf‡hvM e· ¯’vcb Kiv n‡q‡Q|
2| Dc‡`k/Awf‡hvM e· me mgq Zvjv e× Ae¯’vq _vK‡e|
3| cÖwZ mßv‡n Aš—Zt `yBevi Dc‡`k/Awf‡hvM e· †Lvjv n‡e|
4| I‡qj †dqvi Awdmvi Dc‡`k/Awf‡hvM e‡·i Zvjv †Lv‡j cÖvß
Dc‡`k/Awf‡hvM DשZb KZ…c¶‡K Rvbv‡eb|
5| cÖwZwU cÖvß Dc‡`k/Awf‡hvM GKwU wbwÏ©ó †iwRóv‡i wjwce×
Ki‡Z n‡e|
6| KZ©„c¶ me Dc‡`k I Awf‡hvM myôzfv‡e g~j¨vqb Ki‡e Ges `ª“Z e¨e¯’v
MÖn‡bi gva¨‡g mgvav‡bi †Póv Ki‡e|

KZ©„c¶ Avkv Ki‡e hw` †Kvb kªwg‡Ki cÖwZôv‡bi †Kvb Kv‡Ri e¨vcv‡i
†Kvb Dc‡`k _v‡K ev Kvnv‡iv cÖwZ †Kvb Awf‡hvM _v‡K Z‡e Zviv Zv
wjwLZfv‡e Dc‡`k/Awf‡hvM ev‡· †d‡j ivL‡e| G‡¶‡Î Awf‡hvMc‡Î
Awf‡hvMKvix Zvi bvg bv wjL‡jI ‡Kvb mgm¨v †bB | KviY †Kvb Dc‡`k
Ges Awf‡hvMB KZ©„c¶ †QvU K‡i †`L‡e bv| KZ©„c¶ †Póv Ki‡e me¸‡jv
Dc‡`k Ges Awf‡hvM fvjfv‡e g~j¨vqb K‡i GKwU my›`i mgvav‡bi gva¨‡g
KviLvbvi w¯’wZkxj cwi‡ek eRvq ivL‡Z|