Academia de San Lorenzo Dema-ala Inc.

Tialo, Sto. Cristo, City of San Jose del Monte, Bulacan

LESSON #2
Subject: Oral Communication
Name: ________________________________________
Teacher: ______________________________________

LEARNING CONTENT: Nature and Elements of Communication

LEARNING TARGET
1.1. Explain why there are breakdowns in communication
1.2. Enumerate various strategies to avoid communication breakdown.
1.3. Demonstrate sensitivity toward others in communication situations

LEARNING CONCEPT
I. Communication Breakdown and Noise
Breakdowns occur in the communication process from time to time. A breakdown in
communication occurs when the message or the feedback is not sent or received properly – at
least in the way that the sender intends – or is not received by the concerned party.
Noise is the technical term used to refer to all the possible barriers to effective communication.
Noise may be PHYSICAL, PSYCHOLOGICAL, PHYSIOLOGICAL, or SEMANTIC.

 Physical Noise – comes from the environment

 Psychological Noise – originates from the emotional state, mental state and psychological
makeup of a person.
 Physiological Noise – “bodily conditions” that compromise the ability of a person to send or
receive message
 Semantic Noise – refers to anything related to the meaning of words that distorts or masks a
message and confuses the listener.

II. Cultural Sensitivity

It is the awareness that people have varying cultures and that the similarities and differences
of these cultures affect the values, behavior, and learning of people. Cultural sensitivity is
something that helps people accept or tolerate one another despite varying beliefs, moral codes,
and point of view.

III. Verbal and Nonverbal Cues

Verbal includes spoken words while nonverbal includes actions, gestures and facial expressions.

Mrs. Mary Grace A. Castellon

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