Professional Documents
Culture Documents
7 How to Get Good Customer Services Trade Shows : Engaging Potential Customers Modal Verbs
9 Complaining on the Telephone 2 Telecommuting: Back to the Office Noun + preposition combinations
13 Costumer Service: Controlling the call (Part 1) Keeping your Career on Track (Part 1) The passive (1): actions, systems and processes
14 Costumer Service: Controlling the call (Part 2) Keeping your Career on Track (Part 2) The passive (2): other tenses