TOURISM SERVICE

LEVEL-I
S.N Title of the competency Cr. Hrs. Remarks
1 Develop and Update Tourism Industry Knowledge L2 32 hrs. Tom
2 Source, Arrange And Provide Visitor Information 48 hrs. Tom
• Provide Visitor Information L1
• Source and Present Information L2
• Arrange and Provide Visitor Information L2
• Research and share general information on Ethiopia tourism heritage
• Analyze and present research information
3 Participate in Environmentally Sustainable Work Practice 32 Hrs. Tom
• Participate in Environmentally Sustainable Work L1
• Participate in Environmentally Sustainable & Conservation Work
Practices L2
• Implement and Monitor Environmentally Sustainable Work Practices L3
4 Basic Computer Applications 64 hrs. Common
• Develop Keyboard Skills L1
• Use Business Technology L2
• Create and Use Spreadsheets L2
• Create and Use Databases
• Operate an Online Information System
5 Conduct Basic Workplace Oral Communication in a Language other Than English 48 hrs. Common
( French for Tourism I) L1
6 • Receive and Respond to Workplace Communication (English for Tourism 48 hrs. Common
I) L1
• Lead workplace communication) level 3
7 • Work With Others 32 hrs. Common
• Work with Others L1
• Work in Team Environment L2
• Work with Colleagues and Customers L2
• Work in a Socially Diverse Environment L1
• Lead Small Teams L3
• Monitor Implementation of Work Plan/Activities L3
• Develop Individuals and Team L4
8 • Follow Health, Safety and Security Procedures 32 hrs. Tom
• Follow Workplace Hygiene Procedures L1
• Follow Health, Safety and Security Procedures L1
• Identify Hazards, and Assess and Control Safety Risks L3
• Implement and Monitor Workplace Health, Safety and Security
 Practices L4
• Propose Solutions to the Identified Hazards and Control Safety Risks
L4
9 • KAIZEN 32 hrs. Common
• Apply 5 S L1
• Facilitate and Capitalize on Change and Innovation L5
• Maintain quality system and continuous improvement (kaizen) L3
• Develop and Refine Systems for Continuous Improvement in
Operations L5
• Perform Office Procedures L1
• Perform Office and field Procedures L2
10 • Apply First Aid 16 Hrs. Practical
• Apply First Aid L1 (special class
• Provide First Aid in Remote Situation L3 arrangement)
Total Credit Hours 368 Hrs.
Credit Hour per week 23 Hrs.

•
Tourism service
Level-II
S.N Title of the competency Cr. Hrs. Remarks
1 • Interpret Aspects of Ethiopian Tourism Heritages 48 Hrs. Tom
• Interpret Aspects of Ethiopian Tourism Heritages L1 (16 days North
• Plan and Develop Interpretive Activities L3 tour)
• (Historical Attraction)
• N.B Educational trip will be conducted at the end of 1st
semester
2 • Sell Products and Services 32 Hrs. Tom
• Sell Products and Services L1
• Advise on Products and Services L2
• Apply Point-of-Sale Handling Procedures L2
• Access and Interpret Product Information L3
• Plan and implement sales activities L3
3 • Event Management 48 Hrs. Tom
• Process and Monitor Event Registrations L2
• Plan and manage meeting L4
• Create a Promotional Display or Stand L4
• Manage Volunteers L5
• Obtain and Manage Sponsorship L5
• Plan and manage meetings L3
• Create a promotional display L3
4 • Develop Business Understanding 32 Hrs. Tom
• Develop Business Understanding L1
• Develop Business Practice L2
• Manage and Maintain Small/Medium Business
Operations L4
• Improve Business Practice
• Manage and maintain small/medium business operation
L3
• Develop, implement and review purchase strategies L4
5 • Apply Quality Standards 32 Hrs. Tom
• Apply Quality Standards L1
• Demonstrate Work Values L1
• Apply Quality Control L3
• Establish Quality Standards L4
• Manage Quality Systems and Procedures L5
• Apply Quality Control L5
 • Establish quality standard L4
6 Develop and Update Food and Beverage Knowledge L2 32 hrs. Homa
Provide Specialized Advice on Ethiopian Food and Beverages
7 Process Financial Transactions 32 hrs. Common
• Process Financial Transactions L2 + 16
• Carryout Basic Workplace Calculations (Not relevant) L1
• Process financial transaction L3
• Manage Finances within a Budget L5
• Manage payroll L5
• Maintain product inventory
8 Conduct Oral Communication in One International Language in 48 hrs. Common
Addition to English (French for Tourism II) L2
9 Participate in Workplace Communication 48 hrs. Common
10 Provide a Briefing or Scripted Commentary L2 32 hrs. Tom
Prepare and Present Tour Commentaries or Activities L3
Total Credit Hours 400 Hrs.
Credit Hour per week 25 Hrs.
 Tour guiding
Level -III
S.N Title of the competency Cr. Hrs. Remarks

Lead Workplace Communication 48 1 Common

( English for Tourism III)
2 • Develop and Maintain the General and Regional 32 1
Knowledge Required by Guides (Painting)
3 • Develop and Maintain the General and Regional 32 1
Knowledge Required by Guides ( Architecture)
4 • Develop and Maintain the General and Regional 32 1
Knowledge Required by Guides ( Ethnography of Ethiopia) 17 days tour
• NB. Educational tour to south & South Eastern Ethiopia will
be conducted at the end of this semester
5 • Research and Share General Information on Ethiopian 48 1
Tourism Heritages (Ethiopian History)
6 • Prepare Specialized Interpretive Content on Flora, Fauna 48 1
and Landscape
• (Flora and Fauna)
7 Germany for Tourism I 48 1
8 • Conduct Workplace Oral Communication in Two
International Languages in Addition to English
• French for Tourism III
9 • Conduct Workplace Oral Communication in Two International 48 2 Common
Languages in Addition to English
• French for Tourism IV
10 Set Up and Operate a Camp Site 32 2
Load and Unload a Ride L2
Load Touring Equipment and Conduct Pre-Departure Checks L2
Receive, Store and Take care of Stock L1
Load Touring Equipment and Conduct Pre-Departure Checks L3
11 Provide Camp Site Catering 48 Home 2
Provide Camp Site Catering
Clean Premises and Equipment
13 Manage tours 32 2
Manage extended touring program L4
Prepare quotation L3
Process travel related documents L3
Conduct online transaction
Prepare and monitor budget L4
1 Tour guiding techniques 64 2
• Work as a guide
• Lead and manage tour group
• Provide arrival and departure assistance
• Prepare Specialized Interpretive Content on Flora, Fauna and 32 2
Landscape
• (Ornithology)
• Prepare Specialized Interpretive Content on Marine 48 2
Environments (Ethiopian Geography)
• Event Management (Practical) 32
Total Credit Hours 176
Credit Hour per week 19
TOUR SERVICE
LEVEL -III
S.N Title of the competency Cr. Hrs. Remarks
1 Manage tours 48 Tom
• Manage extended touring program L4
• Prepare quotation L3
• Process travel related documents L3
• Conduct online transaction
• Prepare and monitor budget L4
• Establish and Conduct Business Relationships L5
• Allocate tour resource
• Operate tour in remote area
2 Tourism promotion 32 Tom
• Coordinate production of Brochure and marketing materials
• Design and use business document L3
• Investigate E- Business solution L4
• Produce desktop published document L3 32
• NB:TOURISM marketing will be given at this level for marketing
students only.
3 Database for Tourism 32 Common
• Operate information online information system L316
• Create electronic presentation 16
• Communicate electronically L3
4 Reservations 48 hrs. TOM
• Receive and process Reservation
• Book and coordinate supply service
• Control reservation or operation using computerized system
5 Source and provide Ethiopian and international destination 48 hrs. TOM
information and advise (selected world and Ethiopian Tourism (17 days tour)
resource)
N.B Educational tour will be conducted at the end of 1st semester
6 Customer Service & public presentation 32 hrs. TOM
• Make presentation
• Address protocol requirements
• Coordinate implementation of customer service strategies
• Develop and monitor customer service strategies level 3
• Develop and Monitor Customer Service Strategies level 4
7 Lead Tour Group 32hr TOM
 • Lead tour groups
• Deal with conflict situation
8 Conduct workplace oral communication in two international 48hr Common
languages in addition to English
French for tourism 3
9 Conduct workplace oral communication in two international 48hr Common
languages in addition to English
Germany for tourism 1
Total Credit Hours 368 Hrs.
Credit Hour per week 23 Hrs.
•
 Tour OPERATION SUPERVISION
Level IV
S.N Title of the competency Cr. Hrs. Remarks
1. Coach other in job skill 32 hrs. Common
• Monitor work operation
• Plan and organize work
• Coach other in job skill
• Interpret and monitor workplace

2. Website development for tourism 64 hrs. Common

• Build and launch a website for small business Practical for
• Review and maintain a website
• Produce and manipulate digital image website
dev’t
3. • Read and write workplace documents in two international languages in addition to 48 hrs. Common
English
• French for tourism 4

4 • Read and write workplace documents in two international languages in addition to 48 hrs. Common
English
• German for tourism 2

5 • Utilize Specialized Communication Skills L4(English for Tourism IV) 32 hr. Common
6 • Develop and update legal knowledge and required business compliance 32 hrs. Tom
7 • Construct advanced international airfare 48 hrs. Tom
8 Develop Host Community Awareness program on Tourism 48 hr. Tom
• Develop Host Community Awareness program on Tourism L4
• Develop Workplace Policy and Procedures for Sustainability L4
• Plan and Develop Ecologically Sustainable Tourism Operations L5
• Plan and Develop Culturally Appropriate Tourism Operations L5
• Assess Tourism Opportunities for Local Communities L5

event management practical 32 H ----------------------------------------

Total Credit Hours 352 Hrs.
Credit Hour per week 22 Hrs.
 TOURISM MARKETING
LEVEL IV
S.N Title of the Competency Cr. Hrs. Remark
1 • Analyze and Present Research Information (research skill in Tourism) 32 Tom

2 • Develop and Update Legal Knowledge Required for Business Compliance 32 Tom

3 Read and Write Workplace Documents in Two International Languages in Addition to English / 48 Common
French for Tourism IV

4 Read and Write Workplace Documents in Two International Languages in Addition to 48 Common
English /German for Tourism II

5 Website development for Tourism 64 Common

• Build and Launch a Website for a Small Business Practicaweb
• Review and Maintain a Website
• Produce and Manipulate Digital Images dev’t

10 Coach Others in Job Skills 32 Common

• Coach Others in Job Skills
• Monitor Work Operations
• Plan and Organize Work
• Deal with Conflict Situations

11 Marketing for Tourism 48 Tom

• Coordinate and Monitor Marketing Activities
• Profile the Market
• Investigate and Design E-Business Solutions
• Develop and Manage Marketing Strategies L5

12 Utilize Specialized Communication Skills L4 /(English for Tourism IV) 32 common

Event management practical 32 H -----------------------------------

Total Credit Hours 336

Credit Hour per week 21

 TOURISM MANAGEMENT
LEVEL V
S.N Title of the competency Cr. Hrs. Remarks
1 Manage Business Risk 48 Tom
• Manage Compliance with Franchisee Obligations and Legislative
• Manage Relationship with Franchisor
• Manage a Franchise Operation
• Manage Projects
• Manage Business Risk
• Lead and Manage People L5
• Manage Workplace Diversity L5

2 Read and Write Workplace Documents in Two International Languages in Addition to 48 Common
English
• German for Tourism III

3 • Read and Write Workplace Documents in Two International Languages in Addition 64 Common
to English (Read and Write Workplace Documents in Addition to English
• French for Tourism V

5 Tourism Planning 48 Tom

• Develop and Implement Local or Regional Tourism Plan
• Research, Assess and Develop Tourism Products

TOTAL CREDIT HOURS 15 2 Months only

 N.B
The following points are the major elements that should be
implemented to deliver the quality trainings. Thus, the Tourism
department identified this programs that are compulsory to be
conducted accordingly.
1. 1st round the students apprenticeship will be conducted at the end
of the 2nd semester during summer time each year.
2. 2nd round students apprenticeship will be conducted from Sene 10
to Sene 30 for 2nd year students each year.
3. 1st round educational tour to the Northern Ethiopia will be
conducted for all 1st year regular and extension students at the end
of 1st semester of year 1.
4. 2nd round Educational tour to South and South-Eastern Ethiopia
will be conducted for all 2nd year regular and extension students at
the end of 1st semester of year 2.