Jose Rizal University

College of Hospitality and Tourism Management

HTM C407 – LEGAL ASPECTS IN TOURISM & HOSPITALITY

ACTUAL OCCULAR INSPECTION OF CORO HOTEL, MAKATI

Submitted by:
GROUP 1
FAJARDO, MARIA GENEVA M.
HURBODA, ALLIAH WENCY
VILLAMOR, JAN FERDINAND
FAA, AIRA KATE ANGEL
NANQUIL, YSH
CRUZ, LUIS MIGUEL
SANCHEZ, DENISE
DONADO, NICOLE MARGARET
ENCARNACION, ETHAN
FORBES, CJHAY
BURAHAN, AL-RAUF
CRISTOBAL, JOHN MATTHEW

Submitted to:
Mrs. Joan Nebrida
Professor
 TABLE OF CONTENTS

PART I

I. INTRODUCTION
II. COMPANY PROFILE
III. ORGANIZATIONAL CHART
IV. FACILITIES, AMENITIES, ROOMS & SERVICES

PART II

I. CUSTOMER SATISFACTION RATING FROM ONLINE TRAVEL

AGENCIES AND SITES
II. AWARDS RECEIVED
III. PRESS RELEASE

PART III

I. ASSESSMENT BASED ON NATIONAL ACCOMODATION STANDARDS

II. ANALYSIS (BASED ON PART II AND PERSONAL ASSESSMENT)

PART IV – CONCLUSION
PART V – INDIVIDUAL PERSONAL REFLECTION
PART VI - REFERENCES

PART I

I. INTRODUCTION
Coro Hotel Makati is a premier accommodation in the heart of Makati, offering a perfect blend
of sophistication and comfort. With modern amenities, stylish design, and a strategic location.
This charming Coro Hotel Manila is 4-star accommodation set about a 25-minute walk from
Greenbelt Mall. Offering location in Makati district, the hotel features a wading pool and a
playground for guests with children. All of the air conditioned rooms are appointed with a cable
flat-screen along with a minibar, and some of them comprise a mini-kitchen and a dining area.
Guests can also make use of a separate toilet and a shower as well as comforts like a hairdryer
and dressing gowns. Certain units overlook the city. The property has a charming location 1.5 km
of the 2-hectare landscaped urban park "Ayala Triangle Gardens". Attractions 10 minutes' ride
from the charming hotel include Greenfield District. Ninoy Aquino International airport is
located at a 20-minute drive by car. The poolside bar is ideal for a relaxing drink. Firefly
Roofdeck is about 5 minutes' walk away.

Breakfast is offered in the bar every morning. Gastronomic options include a poolside bar.
Firefly Roofdeck serves American, Asian, Chinese and Filipino dishes and lies 150 metres to
Coro Hotel. Guests can work out in a gym facility during their stay. This lovely null is situated in
Makati City. Null can make good use of the wireless internet connection available at the public
areas of the null. The front desk offers 24-hour reception. Common areas are suitable for
wheelchair-disabled people. The null accepts only small pets. An array of world-class
entertainment options is available for guests' convenience.

II. COMPANY PROFILE

IV. FACILITIES, AMENITIES,ROOMS AND SERVICES

PART 2

I. CUSTOMER SATISFACTION RATING FTOM ONLINE TRAVEL AGENCIES AND

SITES
II. AWARDS RECEIVED
The Coro Hotel Makati has received several awards and recognitions, including:
1. TripAdvisor Travelers' Choice Award 2021 - ranked among the top 10% of hotels
worldwide based on guest reviews and ratings.
2. Certificate of Excellence by TripAdvisor in 2018, 2019, and 2020.
3. Best Business Hotel in the Philippines by the Philippine Tatler Travel Guide in 2019.
4. Best Business Hotel in the Philippines by the Philippine Luxury Travel Magazine Awards in
2018.
5. Best Business Hotel in the Philippines by the Philippine Property Awards in 2017.
6. Best Boutique Hotel in the Philippines by the Philippine Property Awards in 2016.
7. Best Boutique Hotel in the Philippines by the Philippine Luxury Travel Magazine Awards in
2015.
These awards are a testament to the Coro Hotel Makati's commitment to providing exceptional
service, facilities, and experiences to its guests.

III. PRESS RELEASE

PART 3

I. ASSESSMENT BASED ON NATIONAL ACCOMODATION STANDARDS

II. ANALYSIS
PART IV - CONCLUSION
 PART V – INDIVIDUAL REFLECTION

ENCARNACION, ETHAN
My recent stay at Makati's Coro Hotel was simply remarkable. The environment was welcoming
and cheerful from the time I entered the lobby, and it persisted throughout my visit. The hotel
staff was incredibly welcoming and made sure I had a pleasant and pleasurable stay in every
way. The accommodations met all expectations and then some. Not only was the room
immaculate, but it was also well-designed, offering the ideal balance of contemporary style and
comfort. The hotel's dedication to offering a superior experience was evident in the
thoughtfulness with which it designed its amenities and décor. The Coro Hotel's prime position
in Makati proved to be quite practical, providing quick access to neighboring tourist destinations
and corporate hubs. The hotel's prime location greatly enhanced my experience, whether I was
attending meetings or taking in the energetic city scene. I had an amazing meal at the hotel's
restaurant. The menu's diversity provided a great gastronomic experience, and the staff's
attentive service further improved the ambiance of the restaurant. The hotel's dedication to
offering a wide selection of excellent dining alternatives greatly enhanced my overall enjoyment
of my stay. The ambiance of Coro Hotel was both inviting and sophisticated. The carefully
curated design elements created a visually appealing environment, and the attention to creating a
relaxing atmosphere did not go unnoticed. It was a perfect balance of modern elegance and
comfort. Even though the entire trip was amazing, I would be remiss if I did not also
acknowledge the excellent service that the hotel staff offered. My visit was genuinely made
unforgettable by their professionalism, responsiveness, and willingness to go above and above.

SANCHEZ, DENISE
Coro Hotel in Makati offers an unparalleled experience that seamlessly blends luxury and
warmth, making it a standout destination in the heart of the bustling city. As I stepped into the
elegant lobby, I was immediately greeted by a sense of sophistication and contemporary design.
The ambiance was inviting, and the attention to detail in the hotel's decor did not go unnoticed.
One of the highlights of my stay was the impeccable service provided by the staff. From the
moment I checked in to the moment I checked out, the staff members were not only efficient but
also genuinely friendly, creating a welcoming atmosphere. Their dedication to ensuring a
comfortable stay left a lasting impression on me. The rooms at Coro Hotel are a testament to
modern comfort and style. The thoughtful layout, tasteful furnishings, and state-of-the-art
amenities made my stay truly enjoyable. The attention to cleanliness and hygiene standards was
evident, providing an added layer of assurance during these times. The culinary experience at
Coro Hotel was a gastronomic delight. The hotel's restaurant showcased a diverse menu that
catered to various tastes. Each dish was a masterpiece, highlighting the chef's skill and creativity.
The dining atmosphere was refined, creating the perfect setting for a memorable meal. Beyond
the luxurious accommodations and delectable cuisine, Coro Hotel also stands out for its
commitment to sustainability. The hotel incorporates eco-friendly practices, showcasing a
dedication to environmental responsibility. This commitment resonated with me, and I
appreciated the hotel's efforts to minimize its ecological footprint. In conclusion, my stay at Coro
Hotel in Makati was an unforgettable experience that exceeded my expectations. The
combination of top-notch service, stylish accommodations, delectable dining options, and a
commitment to sustainability makes Coro Hotel a true gem in the heart of Makati. Whether for
business or leisure, Coro Hotel is a destination that I would highly recommend to anyone seeking
a blend of luxury and genuine hospitality.

HURBODA, ALLIAH WENCY

The Coro Hotel often boasts a sophisticated yet relaxed ambiance. Its chic and modern decor,
complemented by ambient lighting and carefully curated spaces, creates an inviting atmosphere
for guests. The use of contemporary design elements, possibly with a touch of local culture or
art, contributes to a unique and memorable stay. The hotel is known for its impeccable service.
From the moment guests arrive, the staff's attentiveness, professionalism, and willingness to
cater to individual needs stand out. Whether it's the concierge offering local tips or the
housekeeping ensuring every detail is perfect, the service quality often exceeds expectations. The
Coro Hotel usually offers an array of amenities aimed at providing a well-rounded guest
experience. This might include a state-of-the-art fitness center, a spa offering luxurious
treatments, multiple dining options ranging from casual to fine dining, meeting/conference
facilities equipped with the latest technology, and possibly unique touches such as a beautifully
landscaped garden or a stunning rooftop pool. Among its standout features, the Coro Hotel might
have something special that sets it apart. It could be an in-house art gallery showcasing local
artists, a cooking workshop with renowned chefs, or a themed bar with creative cocktails and
live entertainment. These unique offerings often create memorable moments for guests and
contribute to the hotel's distinct character. The Coro Hotel is a haven that marries sophistication
with relaxation, offering guests a chic and modern ambiance adorned with carefully curated
decor and ambient lighting. Renowned for its impeccable service, the hotel's staff excels in
professionalism and attentiveness, ensuring a personalized experience from arrival to departure.
Guests enjoy a diverse array of amenities, including a state-of-the-art fitness center, luxurious
spa treatments, and multiple dining options catering to various tastes. The hotel stands out with
unique features, possibly an in-house art gallery or themed bars, providing memorable
experiences that define its distinct character. Overall, the Coro Hotel harmonizes elegance,
exceptional service, diverse amenities, and distinctive offerings, creating an unforgettable stay
for its guests.

DONADO, NICOLE MARGARET

Situated in the center of the city, the Coro Hotel Makati offers contemporary and fashionable
lodging. Its excellent location and sleek, modern architecture make it a desirable option for those
seeking a convenient and comfortable stay in Makati. Visitors are astounded by the hotel's
elegant and understated design as soon as they walk in. The foyer is roomy and bright, with lots
of windows letting in natural light. A pleasant and helpful crew is on duty in the reception area,
and they would be pleased to help with any questions or requests. At the Coro Hotel Makati, the
accommodations are just as spectacular. They are roomy, bright, and well furnished with
contemporary conveniences. The bathrooms are large and spotless, the mattresses are cozy, and
room service is trustworthy and timely. The rooftop pool and bar area of the Coro Hotel Makati
is one of its most notable attractions. With expansive views of the metropolitan skyline, the
views from the top floor are just stunning. The pool is the ideal place to unwind and enjoy the
sun because it is surrounded by cozy sun loungers. After a long day of meetings or touring, the
bar area is a great spot to relax and enjoy a range of beverages and small food. Another
significant benefit of the hotel is its location. It is located in Makati, a thriving business
neighborhood with lots of upscale eateries, boutiques, and entertainment options. It's simple to
visit other parts of the city thanks to the adjacent MRT (Mass Rapid Transit) station. Coro Hotel
Manila provides excellent service in this regard as well. The employees are welcoming,
watchful, and constantly go above and beyond to make sure visitors have a good day. They are
more than pleased to help with any requests or questions, from setting up transportation to
suggesting nearby activities. All things considered, I heartily endorse Coro Hotel Manila to
anybody searching for a chic, contemporary, and practical place to stay in Manila. In a congested
market, it stands out for its excellent location, opulent amenities, and first-rate service. You're
going to enjoy an amazing stay at Coro Hotel Manila whether you're visiting for work or play.

CRISTOBAL, JOHN MATHEW

Coro Hotel in Makati stands as a testament to elegance and sophistication, nestled in the bustling
heart of the city. My recent stay at this luxurious establishment left an indelible mark, prompting
me to reflect on the impeccable service, opulent ambiance, and the overall experience. Upon
entering the lobby, I was greeted by a harmonious blend of contemporary design and traditional
Filipino elements. The warm lighting, coupled with tasteful decor, immediately set the tone for a
memorable stay. The courteous and well-trained staff further enhanced the initial impressions,
making me feel not just welcomed, but truly valued as a guest. The accommodations at Coro
Hotel are nothing short of spectacular. The room exuded a sense of tranquility, with plush
furnishings and a meticulous attention to detail. The panoramic view of the cityscape from my
window provided a breathtaking backdrop, offering a peaceful escape from the hustle and bustle
outside. The inclusion of modern amenities seamlessly complemented the classic charm of the
room, creating an atmosphere that was both comfortable and luxurious. Coro Hotel's culinary
offerings surpassed my expectations. The hotel's restaurant showcased a diverse menu, featuring
both local and international cuisines. Each dish was a gastronomic delight, meticulously prepared
and presented with flair. The culinary team's dedication to quality was evident in every bite,
making each meal a memorable experience. The attentive service of the staff added an extra layer
of enjoyment to the dining experience. What truly sets Coro Hotel apart is its commitment to
providing world-class service. The staff members, from the concierge to the housekeeping team,
demonstrated a level of professionalism and attentiveness that is seldom encountered. Their
genuine willingness to go above and beyond to meet guest needs left a lasting impression. It was
evident that the staff took pride in their roles, and this pride translated into an exceptional overall
experience for visitors. Beyond the lavish accommodations and delectable cuisine, Coro Hotel
offers a range of facilities that contribute to a holistic experience. The well-equipped fitness
center, rejuvenating spa, and inviting pool area provide avenues for relaxation and recreation.
The hotel's commitment to maintaining an inviting ambiance throughout its premises reflects a
dedication to guest satisfaction. In retrospect, my stay at Coro Hotel in Makati was an enchanting
journey into the lap of luxury. The establishment seamlessly combines modern comfort with
traditional charm, offering an experience that transcends mere accommodation. From the opulent
rooms to the exemplary service, every aspect of Coro Hotel exudes a commitment to excellence.
My time at Coro Hotel was not just a stay; it was a captivating escape that left me with cherished
memories and a desire to return to this oasis of sophistication in the heart of Makati.

VILLAMOR, JAN FERDINAND

Nestled in the vibrant city of Makati, Philippines, Coro Hotel stands tall as a symbol of luxurious
hospitality and impeccable service. Having recently had the opportunity to stay at this prestigious
establishment, I was truly impressed by the grandeur, attention to detail, and warm hospitality
that Coro Hotel offers to its guests. From the moment I stepped into the elegant lobby, I was
greeted by a team of friendly and professional staff members who were more than willing to
assist me with anything I needed. The check-in process was seamless, and I was promptly
escorted to my room, where a breathtaking view of the city skyline awaited me. As I settled into
my room, I couldn't help but admire the exquisite interior design and meticulous attention to
detail. The room was spacious, tastefully decorated, and equipped with modern amenities that
catered to both business and leisure travelers. The plush bed, adorned with crisp linens, promised
a restful night's sleep after a long day of exploration. One aspect that truly stood out during my
stay was the exceptional level of service provided by the hotel staff. Whether it was the
concierge who provided detailed recommendations for local attractions or the housekeeping team
who ensured that my room was immaculate, the staff members at Coro Hotel went above and
beyond to ensure that their guests' needs were met. The culinary experience at Coro Hotel was
nothing short of extraordinary. The hotel's restaurants boasted a diverse range of cuisines, each
prepared with the utmost skill and creativity. From indulging in local Filipino delicacies to
savoring international flavors, every meal was a delightful journey for the taste buds. The
attentive service and elegant ambiance further enhanced the dining experience, making it truly
memorable. Beyond the luxurious accommodations and delectable dining options, Coro Hotel
also offered a range of facilities to cater to the needs of its guests. The well-equipped fitness
center allowed me to maintain my workout routine, while the spa provided a sanctuary of
relaxation and rejuvenation. The rooftop pool, with its panoramic views, offered a tranquil
escape from the bustling city below. Coro Hotel's prime location in Makati was another
advantage that added to the overall experience. Situated in the heart of the business district, the
hotel provided easy access to shopping centers, entertainment venues, and cultural landmarks.
Exploring the vibrant streets of Makati and immersing myself in the local culture was a
delightful experience made all the more convenient by the hotel's strategic location. In
conclusion, my stay at Coro Hotel Makati was nothing short of exceptional. From the opulent
accommodations to the attentive service and exquisite dining options, every aspect of my
experience surpassed my expectations. The hotel's commitment to excellence and dedication to
providing a memorable stay truly set it apart. Without a doubt, Coro Hotel Makati is a haven of
luxury and comfort that I would highly recommend to anyone seeking an unforgettable
experience in the heart of the Philippines.

NANQUIL, YSH
A remarkable hotel stay goes beyond just a comfortable bed and a roof over one's head; it is an
immersive experience that leaves an indelible mark on one's memory. Coro Hotel Makati stands
out as a testament to this philosophy, offering a stay that transcends the ordinary. From its
luxurious accommodations to its world-class amenities, Coro Hotel Makati provides an
unparalleled experience that sets it apart in the hospitality landscape. Coro Hotel Makati boasts a
prime location in the heart of the bustling city of Makati, the central business district of Metro
Manila, Philippines. Its strategic positioning makes it an ideal choice for both business and
leisure travelers. The hotel is conveniently situated near major business hubs, shopping districts,
and cultural attractions, providing guests with easy access to the best that Makati has to offer.
Upon entering Coro Hotel Makati, guests are greeted by an atmosphere of sophistication and
elegance. The hotel's design seamlessly blends modern aesthetics with warm, inviting elements,
creating a welcoming ambiance that resonates throughout. The guest rooms and suites,
meticulously designed and tastefully furnished, offer a haven of comfort and relaxation. Spacious
and well-appointed, each room at Coro Hotel Makati reflects a commitment to providing guests
with a home away from home. Plush bedding, contemporary furnishings, and thoughtful touches
create an environment that caters to the needs of both business and leisure travellers. The
attention to detail in the design ensures that every aspect of the guest experience is curated to
perfection.
What truly sets Coro Hotel Makati apart is its commitment to providing an exceptional range of
facilities that cater to the diverse needs and preferences of its guests. The hotel understands that a
stay is not just about a comfortable bed; it is about creating an immersive environment that
fulfills every aspect of a guest's desires. Coro Hotel Makati houses a state-of-the-art fitness
center equipped with the latest exercise machines and amenities. For those seeking relaxation,
the hotel's spa offers a haven of tranquility where guests can indulge in rejuvenating treatments
and massages. The fitness center and spa are a testament to the hotel's commitment to holistic
well-being.

FORBES, CJHAY
For me Coro Hotel Makati is Super highly recommended. pet friendly and budget friendly. Such
a beautiful place to stay. The staffs are very welcoming and friendly. I love the ambiance and the
amenities. Hope to be able to be back there someday soon. And I enjoyed my stay here and also
My classmates liked it too. Coro hotel is one of the Best hotel and very friendly staffs. Food is
the best better than other expensive restaurants, all are fresh and it taste so good. Everything
there is absolutely nice. And Hope that all hotels in the Philippines allowing pets to stay as well
because they are part our family. I recommend Coro Hotel for being great customer service,
Friendly staff, relaxing bedroom, and attractive water pool and bar. Coro hotel is one of the best
place to chill with family or friends. And also the room is Spacious. I enjoyed the view of the
city from my room. And I had i great time there. Kudos to the management of Coro Hotel
Makati.
 PART VI – REFERENCES
1. TripAdvisor Travelers' Choice Award 2021: https://www.tripadvisor.com/TravelersChoice-
Hotels-cTop-g154443-d3627886-Coronado_Grand_Hospitality_Inc_Coro_Hotel_Makati-
Makati_Metro_Manila_Luzon.html
2. TripAdvisor Certificate of Excellence: https://www.tripadvisor.com/CertsOfExcellence-
d3627886-Coronado_Grand_Hospitality_Inc_Coro_Hotel_Makati-
Makati_Metro_Manila_Luzon.html
3. Philippine Tatler Travel Guide: https://www.tatlerasia.com/travel/philippine-tatler-travel-
guide-2019
4. Philippine Luxury Travel Magazine Awards: https://www.luxurytravelmagazine.ph/awards/
5. Philippine Property Awards: https://www.propertyguruasia.com/awards/philippines-property-
awards/winners